Complaints

This profile includes complaints for Discount Motors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Discount Motors

  501 Road To Six Flags St W Arlington, TX 76011-5500

• 

  Discount Motors

  620 North Collins Arlington, TX 76012

• 

  Discount Motors

  5801 East Belknap Fort Worth, TX 76117

• 

  Discount Motors

  801 W Division Arlington, TX 76012

• 

  Discount Motors

  1301 Jacksboro Hwy Fort Worth, TX 76114

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They've had my car since Thursday and they still haven't got it fixed when the only thing that was wrong with it is the ignition switch went out and now it's almost Tuesday.

  Business Response

  Date: 03/20/2025

  This complaint is completely unjustified! The vehicle was sold to ****** ******* AS-IS WITH NO WARRANTY. ****** ******* asked for repair assistance and again, under no obligation to do so, the location manager sent the unit to a outside repair shop for diagnosis/repairs. We have no control over how log it takes them to diagnose and/or repair. If ****** ******* is not happy with the timeframe, she is welcome to pick up the car and take it to a repair shop of her own choosing and at her own expense. It is very unfortunate that ****** ******* would misuse the BBB format to make a unwarranted complaint. Moving forward, Discount Motors will no longer assist ****** ******* with repair issues since she is not happy with the current process. if I can be of further assistance, please contact me at your earliest convenience. 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aaahhhh where to startI have been a customer for almost ten years now. I traded in my old car in Sept 2024 and I have been having problems with the new one ever since. A month after getting it I had to pay about $200 for mechanical repairs that were very obviously there prior to purchasing. About a month or so after that I paid about $1300 in MORE mechanical repairs. Then comes Saturday 1/11/25 I was out running around stopped to get food before going home and when I get out to the car it wont start. Luckily, I have AAA, they come out and check it and say the battery is low and it could be the radiator. So now here I am out of pocket for repairs on a car I cant drive and a car note they are expecting me to pay. I call them and they say oh things happen this happens everyday its out of their control. They dont care they are professional until you have an issue with the vehicle. They took the car back and repaired it to get it running again but they are overall very unprofessional and rude. They do not stand by the vehicles they sale and they are just out to make money all while selling people lemons. ****** ****** lies and ******* the manager at discount motor 2 lies is unprofessional and he blames things on his team instead of taking responsibility. I returned my vehicle to ******* at discount motor 2 on February 8 2025. It was a voluntary surrender not because I cant pay the note but because I keep having to repair it and at the same time deal with these unprofessional people. I have just received a letter from ****** ****** stating my vehicle was repossessed which is completely false. I have had to deal with these unprofessional people for far too long and I give them their car back and they LIE as if they came and picked it up.

  Business Response

  Date: 03/04/2025

  Well, to begin with, we appreciate ******** ****** business but this is very disappointing that a long term customer would make a unjustified, false, and slanderous complaint. As she stated, ******** **** has done business with us for a long time and she knows we sell all of our vehicles AS-IS WITH NO WARRANTY. ******** **** also knows we help our customers when they are unable to make payments (******** **** was delinquent on every payment by the way) or if they have repair issues, even though we are not obligated to do so. ******** **** did put 8000 miles on the vehicle in a little over 5 months. ******** **** is embellishing the repair issues and she certainly understands you have to do normal repairs and maintenance on a pre-owned vehicle especially if you are driving it at a more than average rate. I would like to reiterate again, these were normal repair maintenance issues. Even though we had no contractual obligation to do so, as a matter of goodwill, Discount Motors repaired the vehicle at no cost to ******** **** while also again, working her through her delinquent payments. It is unfortunate that ******** **** has unreasonable expectations that a used vehicle will stay in "new condition". As opposed to making her payments on time and taking care of the vehicle properly, she returned it while she was delinquent, making it a voluntary repossession. Subsequently, Discount Motors has the right to report her account as a voluntary repossession or return. Discount Motors did nothing wrong and even though we could have reported her as a voluntary repossession/return to the *************'s, we decided well before this complaint that we would not do that because of our long term relationship with ******** ****. Again, even though this complaint is unjustified, false, and slanderous we wish ******** **** nothing but the best in her endeavors. If I can be of further assistance, please contact me at your convenience. 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from here in 1/2024. Day after, the check engine light came on. They picked it up, "fixed it" & had it back within 2 wks. A couple wks go by, & the light is back on. Once again, it's picked up, & "fixed". This goes on to happen a 3rd time within 3 months. We never stopped paying. Then 12/2024, the car completely shuts down. Discount agrees to pick it up & try to get a new engine under ******* recall. This goes on to take 2 MONTHS. The entire time, Discount gives not 1 update on the vehicle. I continuously had to reach out to ******* for any info. This being the 4th time the car has broken down, we told Discount that payment wouldn't be made until we saw the car was fixed & that if it was not, we would be taking the situation to small claims court. We were never told this was not acceptable. We were never told a repo even MAY come of this. 1/27 I made numerous calls & texts to Discount Motors in attempt to pay for the vehicle after ******* told me it'd be ready that wk. I did not get a response. 1/30 I got confirmation that the vehicle was ready (FROM *******) so I called again to get a total amount due. I said I'd pay when I got off work & was told this was ok (per **** the manager & an associate). When I got off & called, the car was now being repoed (2 hr time span) or I have 24 hours to pay the entire car balance. This being told to me by the same person who told me to make the account current & pick it up by 7. I call again providing screenshots of my attempts to pay prior & was told "that is not our phone #" although I had been contacted about my acct previously from the same #. I provided screenshots of me calling the collections # number and was told "that's our lunch time". **** told me a repo letter was sent 1/22 ("against policy to provide proof of this") but I spoke with someone 1/21 and a repo was not mentioned. I offered to pay triple the balance but nothing got through. Ultimately, they wanted this ********** brand new engine.

  Business Response

  Date: 04/03/2025

  Good afternoon, my apologies for the delayed response. First of all, we do appreciate ***** ********* business but the complaint she made is unnecessary and filled with false statements. Discount Motors sold the vehicle to ***** Jamayo ***** and ***** ******* AS-IS WITH NO WARRANTY and we are not contractually obligated to assist with ANY repair issues. However, because we are a very fair company with customer service being our #1 priority, we initially did some "goodwill" repairs early in the account for ***** ******* at no cost to her. Fast forward several months and over ****** miles later, the vehicle, a *******, developed motor issues due to excessive mileage and lack of maintenance by ***** *******.  Again, under no obligation to do so plus this being a manufacturer issue not a Discount Motors issue, we still helped ***** ******* and had the ******* sent to ********** ******* to see if they would warranty the motor. Keep in mind that ***** ******* was consistently delinquent on her payments up to this point and most other dealerships would have walked away from giving any assistance to her. In the middle of December 2024 the vehicle was sent to ********** ******* and at the end of the first week in January 2025, ******* approved the motor repair under warranty. ***** ******* stopped making payments on December 14, 2024 even though she was repeatedly informed by Discount Motors employees that she must make her payments per the signed contract, which again has nothing to do with the manufacturer's engine issues. Discount Motors left several messages and spoke to ***** ******* consistently, and when she did respond, she refused to pay and became very hostile towards our ****************** At this point, ***** ********* account was 4 payments behind for $888.20 and she consistently refused to pay so Discount Motors processed it as a repossession. Once we had possession of the vehicle, initially Discount Motors had discussions to allow ***** ******* to pay the past due and pick up the vehicle. However, she called Discount Motors on January 30, 2025 and January 31, 2025 and was very hostile, threatened our collection department and also made a comment to one of our collector's that she "hopes she dies". Discount Motors came very close to notifying the ** police department about these threats & harassment but decided to hopefully just move on. Based on the severe delinquency and all of the above plus the fact we felt our collateral was at risk, Discount Motors decided to call the note due and ***** ******* would have to pay it off in full to redeem. Discount Motors went above and beyond and owes ***** ******* nothing and she should feel fortunate we did not notify the authorities in regards to her harassment and threats made towards us. if I can be of further assistance, pleased do not hesitate to contact me at your convenience. 

  Customer Answer

  Date: 04/03/2025

  Complaint: 22885272
  
  I am rejecting this response because:
  I provided screenshots of times I attempted to pay BEFORE the 31st. Jamayo ***** was initially told we could pay off our past dues and he was also the one who was then told that we could not. Discount Motors changed their minds before even speaking with me. We were both told on numerous occasions that as long as we brought the account to current when it was done, we could have possession. When I requested that they go back and listen to these calls, i was told their calls are not recorded. The motor went out because there was a recall on it- not due to any maintenance errors. This place is full of lies and shady people. 
  Regards,
  
  ***** *******

  Business Response

  Date: 04/03/2025

  Again, Discount Motors went above and beyond for ***** ******* yet she continues to make false and slanderous statements. The screens shot images prove nothing. We have documented consistently our efforts to get ***** ******* to pay on her account BEFORE the unit was repossessed! Again, ***** ******* was 4 payments behind over the course of two months and was consistently delinquent over the entire time she purchased from us. Based on her pay history, severe delinquency, verbal threats and refusal to pay for almost 2 months, Discount Motors has the right to repossess the vehicle and demand full payoff, which we did. Again, based on our previous response, we felt our collateral was at severe risk and Discount Motors will not participate in any "he said, she said" rhetoric moving forward. Discount Motors wishes nothing but the best for ***** ******* and we will continue to do quality business in the DFW area, just like we have for more than 35 years and over ******* satisfied customers.  

• Initial Complaint

  Date:12/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this company and have many times in the last few years and paid it off in Sept 2024. A month after I got the vehicle it broke down and they agreed to pay for the repairs and add on to my contract I signed an addendum agreeing to pay $20 extra each payment bi weekly. The repairs were not paid in Sept 2024 when I paid off my truck ad got the title. I received no calls from 9/20 when they called me to advise my title was ready until November 1 and they called me on 11/4 at which time I was working. I clocked out to call back within 10 minutes and they had called my ex-mother-in-law to verify my address. I did ask why she would call my ex-mother in law to verify my address on repairs and she would not answer. She called me and told me she was not telling them nothing because she was under the impression my car was paid off. I apologized and called them 7 times per my call log they picked up and hung up each time. I then received a text advising me to callback before 7 as I was trying to call. I finally spoke to Jasmine, and I advise I am aware of the debt, and it will be paid also advised her to remove my ex-mother-in-law from there calls. Jasmine refused and stated they will call her. I advised her no they will not and she was hateful and told me that my payments need to be 300 I advised no per the addendum its 20 but I will pay more. I text back requested them to no longer contact me or anyone on my contract and the debt will be paid. i emailed them and sent a letter to cease and desist. I have then sine received 4 more calls and ****** advised e he didn't know what a Cease and desist was. I spoke with Jasmine again on the 6th at which time I advised I have lost my job and will do my best and she stated I need to be paying 150 bi weekly I advised I signed nothing saying that and again she refused to remove my references ex mother law and refused to honor a Cease and desist and stated will continue to call when they want.

  Business Response

  Date: 12/16/2024

  Although we appreciate ****** ****** business, this complaint is not warranted and unjustified. ****** ****** car did have a repair issue 3 months after purchase and several thousand miles later. As ****** **** is well aware of because she has purchased vehicles from us previously, all vehicles are sold AS-IS WITH NO WARRANTY. Instead, as a measure of goodwill, we had the vehicle repaired, added the charges to her account and had her pay small bi-weekly payments ($20.00) back to us at 0% interest and zero % profit for Discount Motors. Once her regular loan was paid for on 09/16/2024, ****** ****** repair balance of $1114.03  was still remaining. As stated earlier, ****** **** has done business with us before so she KNEW that once the regular loan balance reaches zero, the repair payments of $20.00 change to the normal regular payments of $299.18. As opposed to keeping that verbal agreement and understanding, ****** **** refused to start making the regular payments and stated she did not sign anything that said the payments would go from $20.00 to $299.18. Although this is true, this was very disappointing because again, ****** **** knew the payments would go from $20.00 to $299.18 because if it did not, it would take ****** **** "28 more months" to pay off the remaining repair balance of $1114.03!! Because of a new employee, the vehicle title was inadvertently mailed to ****** **** even though she still owed Discount Motors the repair balance of $1114.03. It is very disappointing that ****** ****, a previous customer of **********************, instead of contacting Discount Motors to inform us that we inadvertently sent her the title, she did not contact us and stopped making any payments on the vehicle!!!!!! ****** **** did not make any payments on the vehicle for 2 1/2 months so Discount Motors contacted her several times to start paying the full $299.18 or the $20.00, but ****** **** refused and also refused to return the vehicle title. Subsequently, Discount Motors was forced to retain another title form the **** rendering the title that ****** **** has in her possession as VOID! ****** **** did receive several messages/requests to pay and return the title but she never did and ultimately informed us to stop contacting her, which we have completely stopped contacting ****** ****. Finally, on 12/10/2024, after not making a payment since 09/16/2024, ****** **** finally made a payment! Moving forward, Discount Motors will not contact ****** **** but she will need to make consistent biweekly payments until the balance reaches zero or Discount Motors will be forced to take alternative action. In summary, again this is a unjustified complaint and very disappointing because if ****** **** would have been ethical and returned the title that was inadvertently sent to her and made her payments on time, the account would have been paid off several months ago. If I can be of further assistance, please do not hesitate to contact me . Thank you.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had work done a couple times on the car by Discount Motors mechanics, evetime i took the car in they said it was nothing, with they transmission they said its just they way fords ****** last month i ask them to go half on the transmission, they owner said they couldn't do it because my balance was to low on the ****** i took it too another mechanic to later find out the transmission was bad, so i replace the transmission for 2000 dollars. So i went to trade the car in because the car has an electric problem and the a/c went out which i had that done last year. So when i went to trade the car in they told me that the car has a loan on it for ***** dollars which i can't trade it in because know one will take it for a trade-in.But i only owe ***** on the car. So i'm stuck with the lemon they sold **** feel something should be done about this because they're taking people hard earn money at Discount Motors.

  Business Response

  Date: 11/19/2024

  Good afternoon. Initially we did not respond to BBB because we have been trying to contact customer to determine what the issue is because his complaint makes zero sense. First and foremost, we appreciate ****** ****************** business but are disappointed in this unwarranted complaint. Discount Motors has assisted ****** ******** consistently throughout the term when he was unable to make his payments on time. Late in the term, when he said he had repair issues, we informed ****** ******** it did not make sense to put a transmission in the unit with the mileage he has put on the unit since he purchased it from us over two years ago. The Location Manager and the *** both reached out to ****** ******** and reiterated the balance "was and is" below $1500.00 and would be happy to offer him a special deal if he wanted to trade out of the unit, which he refused. Moving forward, the offer still stands if ****** ******** would like to trade out of the vehicle, we will make sure he is offered an exceptional deal. Discount Motors did not sell ****** ******** a lemon but did in fact sell him a quality vehicle, AS IS WITH NO WARRANTY that he has driven extensively while not maintaining the unit properly. Despite his actions, again, we still assisted ****** ******** with his delinquent payments and offered to give him above average value for his trade-in plus discount any unit he was interested in purchasing which he refused. We have treated ****** ******** extremely fair and it's a shame he would make this unjustified complaint. We will continue to serve the *** community and treat them fairly just like we have done with our over ******* satisfied customers. If I can be of further assistance, pleased do not hesitate to contact me at your earliest convenience. 

  Customer Answer

  Date: 11/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I buy a car and I still paying for 6 months and the car this is 8 time in the mechanic for the same problem the dealership name is discount motors 1

  Business Response

  Date: 09/13/2024

  Good afternoon. At point of sale, it was explained to ************ verbally and on separate signed documents he signed that we sell our vehicles AS-IS with no Warranty. It is true, ************ had some repair issues on the unit and even though we were not obligated to do so, we assisted customer with repairs to an OUTSIDE repair shop and added the repair to his account at no profit to Discount Motors and zero percent to finance the repair. Customer then drove unit for a few days/weeks and another DIFFERENT repair issue came up and again, even though we are not obligated to, we assisted in the same manner. Customer again drove unit for days/weeks and complained of more different small repairs that are considered normal maintenance but refused to drop the car off for us to diagnose and also refused to pay on his delinquent account. The *** became involved and ************ finally paid on his delinquent account. At this point, we feel ************ expects his vehicle to ride and drive like it is brand new. Based off of this, Discount Motors will no longer assist with any repairs for ************ but again, even though we are not obligated to do so, we will write off the repairs already added to his account at the end of the term and ************ is not responsible for those said repairs. Our *** has reached out to ************ several times to reconfirm this fact with him but he has yet to call Discount Motors back. Moving forward, we appreciate **************** business but we will not assist him with repairs and we will seek legal counsel if he continues to threaten us. If I can be of further assistance, please do not hesitate to contact me at your earliest convenience.

  Customer Answer

  Date: 09/27/2024

  Complaint: 22250206
  
  I am rejecting this response because:

   
  They never call me I try call the dealership and not answers and the guy sold me the car and he tell me he dont have idea what happened he ask me for the key I went to the dealer return the key and I have the papers where say I dont had  to pay anything they never fixed the same problem the car had I recorded one of the managers where they He recognizes that the car has the same problem and that it is not right
  
  Regards,
  
  **** ****

  Business Response

  Date: 09/28/2024

  Again please refer to my previous response but Mr. **** is not being factual, to say the least. Our AGM tried to contact Mr. **** several times on the September 11th and 12th without success. AFTER I responded to Mr. ****** previous complaint on September 13th, our AGM called Mr. **** again in the evening and was able to communicate with him. Again, our AGM reiterated to Mr. **** that the current repairs on his account would be written off at the end of the note and if he wanted to drop off his vehicle with the outside repair shop that did the actual work, if it is tin fact the same repair issue, they will take care of it. Mr. **** refused AGAIN, and also indicated he would seek other action. Our AGM also stressed we would not do any additional repair work moving forward and reminded Mr. **** he had a payment due on September 14th, Mr. ****** response was to abruptly end the call. Mr. **** did not make his scheduled payment on September 14th and Discount Motors tried to contact him on the morning of September 16th but Mr. **** did not answer and did not return our calls. Subsequently because of Mr. ****** delinquency and stated refusal to pay and his threatening comments toward Discount Motors, it was determined our collateral was at risk and Mr. ****** vehicle was repossessed. Based on all of the factual information stated above, we have explained to Mr. **** his only option to redeem is to pay off the unit in full. Finally, we have hundreds of thousands of satisfied customers who appreciate that we help with repairs even though we are not obligated to do so and we sell our units AS-IS with NO WARRANTY. Unfortunately, Mr. ****** combative attitude, unwillingness to maintain his own vehicle, refusal to pay and expectations a used vehicle should be in brand new condition, perpetuated the end result. Again, if Mr. **** continues to harass Discount Motors and make slanderous statements, we will be forced to seek legal council. Thank you.

• Initial Complaint

  Date:07/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck and it has been in the shop more than I have driven it. I put my car as collateral but when I voice my problems the dealership said no matter what happens they will keep my cars title. The truck keeps breaking down and they will not do anything except charge me for repairs. I had even had a pick up after a repair just to have problems on the drive home. The lack of a vehicle has cost me an amount i cannot afford and the broken ac/non functioning windows have cause a lot of heat exhaustion

  Business Response

  Date: 08/06/2024

  Good afternoon. We appreciate *********************** business with Discount Motors. I have delayed responding thus far because we have been trying to communicate with ******************* in an effort to resolve the account. I also left a voice message for ******************* earlier today. I do think this complaint is unwarranted but if ******************* will not respond, there is nothing I can do to try and resolve the issues customer feels is prevalent. The facts are customers purchased the unit AS-IS without any Warranty. Discount Motors assisted with a motor repair at customer's request and we are currently financing the motor repair at dealer cost, 0% interest. If there are issues with the added existing motor repair, it is under warranty and customer will not be charged to have those issues resolved. If there are additional non related motor repairs the customer is having, I would be happy to try and resolve those even though again, we are under no obligation to do so. When ******************* purchased the Ram truck in question, customer was made aware and agreed to both accounts being tied together in regards to contractual responsibility. Having said that, if ******************* will contact Discount Motors, I would be happy to try and resolve this in a amicable manner. Again, we appreciate *********************** business but we feel the complaint is unjustified. 

  Customer Answer

  Date: 09/03/2024

  Complaint: 22034229
  
  I am rejecting this response because:

  
  I have attached below my response to Discount Motor. 
  
  
  Regards,
  
  *******************

  Business Response

  Date: 09/03/2024

  As I indicated to ******************* and the "brother" that joined our phone conversation, I am under ZERO obligation to change the terms of the signed documents in regards to the repairs and/or the cross collateralization of the accounts. I felt our phone conversation was good and when they said they needed time to think about my offer, I did specifically tell them I am in and out of my office frequently and our conversation was documented in the notes and they could reach out to my collection manager ****** or ******** if I was unavailable. As of today, the offer still stands, I will write off the repair balance on the Ram, and I will release the title on the ******** when the balance on the Ram account reaches $3000.00. Again, I am under no obligation to do this and am only doing it out of exceptional goodwill to the customer(s). ******************* can contact my office or again, they can contact our ************* if I am unavailable and speak to ****** or ******** further. The initial complaint and this follow up complaint to the BBB is unwarranted and Discount Motors will continue to treat all customers more than fair, just like we have done with almost ******* satisfied customers in the DFW area. Thank you.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car had to be towed to the place that I was told by discount motors to take it there to be worked on. The salesman called me and told me my car was ready and to pick it up at the lot where I bought the car. I am here now and my car is not here and nor the salesman. This other guy comes out with a piece of paper that is blank with no written charges or what they have done to my car and ask me to sign it and that the salesman would fill it out. It did state on there not to sign. I told the guy that and he said if I want my car back I need to sign it. So I did. I'm still waiting on my car. It's been 2 hours now and Im still waiting. Ive never missed a payment. Where my car was towed to they wouldn't tell me nothing or let me see that my car was there. I was told it's not open to the public. I don't know what's going on. ******** calls and says it's ready come to the lot it's not here. I get here no car. I'm told he's gone to get it. Now I'm being told he sent someone t get it. I want to know where my car is. It's been over 2 hours now.

  Business Response

  Date: 06/25/2024

  This is a unjustified complaint by ***********************. Our vehicles are sold AS-IS with no warranty. A small issue occurred on *************************** vehicle after she put 6000 miles on it in 3 months; again, we are not responsible for any repairs or repair assistance. However, because we are more than fair to our customers we offered assistance to *********************** again, even though Discount Motors is not contractually obligated to do so. As with all mechanical issues and especially post Covid where parts shortages are still existent, sometimes there are delays in the repair process. We can't control delays and it is unfortunate that *********************** was inconvenienced, but in no way does it warrant a complaint to the BBB. In the future, if *********************** is going to be unreasonable and make unjustified/bogus complaints, Discount Motors may opt to not assist her with repair issues that we are NOT responsible for in the first place. Again, this is not an issue with Discount Motors and this complaint again is unwarranted! If I can be of further assistance, please do not hesitate to contact me at your convenience.  

• Initial Complaint

  Date:05/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle 02-15-2024 and brought my mechanic as well . He brought his diagnostic hand held and pulled 7 codes of which Discount honored only 3 to repair at a later date and noted as WE OWE in my contract. My 2015 **** Fusion which I bought from discount motors has been making a loud mechanical popping noise since May 10th which I have a video as well . I contacted my sales person **** the next day (May 14th) and was told to bring the vehicle for inspection and they will need the vehicle for 2 days . No loaner vehicle offered. I get there and **** gone . So I been getting the run around with total disregard as to where the inspection update is at . **** hasnt called me and I have to continuously call and when I do I get zero answers. The manager ***** has zero answers for me and literally giving my the run around . I put $1500 down for a lemon and if they are not going to fix my vehicle due to there wrongful selling of the vehicle then give me back all my money including my down payment of $1500 and my payments made so I can go to a reputable car dealership who cars about their customers . ********************** has scammed me and disregarded me with zero regret and I have video that shows everyone there if the issue I am experiencing. I am extremely unhappy and very disappointed in management and how my car issue is being handled.

  Business Response

  Date: 05/30/2024

  Although there were some communication issues in regards to Sirical ****** repair issues, a complaint to the BBB is/was unwarranted. Having said that, any WE OWE repairs in writing have been completed and it is my understanding ******************** is satisfied with the results. Moving forward, as indicated by many AS-IS signed documents by ********************, all repair issues moving forward are his responsibility. If I can be of further assistance, please do not hesitate to contact me at your earliest convenience. 

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ********************

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been having issues with my vehicle and its not drivable i asked them to fix it the payment just came due but they refuse to fix it unless i pay it and then when i asked for a loaner car they refused to do that as well so i could get to work while they fix it . i also asked to trade in since i only owe 3900 on it and they refused that as well . they are not giving me and choices and trying to make me pay for a car that doesnt work so i have to take uber to work to keep from losing my job. everytime you tell them something is wrong with the vehicle they never try to fix it or see what the problem is in any kind of way . i have spent alot of money out of my pocket trying to get it fixed enough to get back and forth to worth which i should not have to pay because when i got the truck they said if it needs to be fixed they would do it but never did

  Business Response

  Date: 05/17/2024

  This complaint is completely unwarranted. First of all, at point of sale, customer(s) signed several documents stating we sell all vehicles AS-IS WITH NO WARRANTY. Also, Discount Motors is under no obligation to provide loaner cars to customers. Furthermore, customers did not just recently purchase the unit; ************************* and ******************** purchased this unit in December 2022. I reached out to both customers several times and they did not answer their phones and a recording came on that customers did not have voicemails set up so I was unable to leave a voice message. Discount Motors would be happy to have their vehicle evaluated for repair issues and get the repairs done and charge them a reduced dealer cost, but again, we are not responsible for the repair costs themselves and are not obligated to provide them a loaner. If customer(s) will make arrangements to drop off the vehicle as we requested, then we will have it diagnosed and discuss further assistance for them. If customer continues to be unreasonable and refuses to drop the vehicle off for evaluation, there is nothing else we can do to assist them. If you would like to discuss further, please do not hesitate to contact me at your earliest convenience. Thank you.

  Customer Answer

  Date: 05/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. however i will not be disrespected or talked down to when i call at the end of the day i work and so does my son . your attitudes are unprofessional and to keep myself in a professional manner i don't argue back and forth when i am trying to get a resolution i can tell by prior complaints i am not the only one with an issue and yes you are right i didn't just get this vehicle but as you very well know we have been having problems with it a ***** stated oh if you need it fixed we have a mechanic top do that so don't  please don't act as if the conversation wasn't had because i specifically asked about getting things fixed and he stated it would be no issue  not to mention i have also paid this car down to the point where it it just about paid off so you would think you would be more kinder or at least have decorum for your customers that at least try to pay their vehicle off . Word of mouth goes a long way and  so does the way you treat your customers 
  
  Regards,
  
  *************************

  Customer Answer

  Date: 07/22/2024

  Complaint: ********
  
  I am rejecting this response because:

  back in may i contacted you because a company where i got my car from would not help use when it came to see what was wrong with the vehicle and was trying to lie about what they where doing even though i had the car with a 4500 left to pay that was complaint number ******** in that complaint they stated they would come to a resolve . well they finally came to get the truck and now tih 3400 left on it the refuse to fix it or give it back we have called several times they try to pretend like they dont know who we are or what " shop" the truck is supposed to be in . they know that im not going to pay for something that is not in my possession and then they will try to use that as the reason to keep the truck and resale it again i need help the manager ***** is an awful man he is hateful and rude i have never in all my life dealt with **** a miserable person im sure he thinks I'm going to let it go but I'm not I'm a single mother with 7 kids and i work hard for my things and i worked hard to pay on the truck for survival can someone please help me i see this is something they try to do often i hate that i didnt know how to research before using them because this seems to be a pattern with this company  Desired Outcome:  Delivery; i would like for them to fix my truck and give it back so i can pay it off they can deliver my title and i wont ever have to deal with their scam of a company again
  
  Regards,
  
  *************************

  Business Response

  Date: 07/22/2024

  Good afternoon. Please see my previous response to this unwarranted complaint from may 2024:

  This complaint is completely unwarranted. First of all, at point of sale, customer(s) signed several documents stating we sell all vehicles AS-IS WITH NO WARRANTY. Also, Discount Motors is under no obligation to provide loaner cars to customers. Furthermore, customers did not just recently purchase the unit; ************************* and ******************** purchased this unit in December 2022. I reached out to both customers several times and they did not answer their phones and a recording came on that customers did not have voicemails set up so I was unable to leave a voice message. Discount Motors would be happy to have their vehicle evaluated for repair issues and get the repairs done and charge them a reduced dealer cost, but again, we are not responsible for the repair costs themselves and are not obligated to provide them a loaner. If customer(s) will make arrangements to drop off the vehicle as we requested, then we will have it diagnosed and discuss further assistance for them. If customer continues to be unreasonable and refuses to drop the vehicle off for evaluation, there is nothing else we can do to assist them. If you would like to discuss further, please do not hesitate to contact me at your earliest convenience. Thank you.

  In regards to ***************************** latest false and slanderous complaint, again, we sell our vehicles AS-IS WITH NO WARRANTY. Despite this being ******* clear to ************************* at point of sale (which she also signed several documents acknowledging), it was reiterated to her again in May 2024. Out of good faith and under NO OBLIGATION to do so, we repaired vehicle at no cost to her in May 2024. ************************* was informed upon completion of repairs in May 2024 that all future repairs are ***************************** responsibility and if they wanted assistance, they would have to pay for the repairs upfront or we might finance repairs at 0% interest for them, IF ACCOUNT WAS IN GOOD STANDING. On approximately July 16, ************************* requested repair assistance for a no start issue and we had the vehicle picked up and towed to a repair facility. The vehicle has been diagnosed and ************************* has been informed they are responsible for repairs 100% and their account must be 100% current before we are able to assist with the repairs. I would like to point out that ************************* has put over ****** miles on unit since purchased from us and they have not been maintaining the vehicle properly. Furthermore, customer(s) have been consistently delinquent on account and they are currently over 3 weeks behind. Once customer(s) starts communicating like a non-threatening rational person and get's the account current by paying $374.27, we will then discuss repairing the vehicle at dealer cost but again, customer(s) are 100% responsible for repairs. However, if customer(s) refuses to pay on account, continues to make false, slanderous and threatening statements toward Discount Motors, we will not assist in any way and will be forced to consider the account a repossession. If I can be of further assistance, please do not hesitate to contact me.

  Customer Answer

  Date: 07/22/2024

  Complaint: 21716705
  
   
  
  I am rejecting this response because:  as you can see by the screenshots i uploaded  the audacity of saying i dont upkeep my truck is false if anyone is slandering its this company slandering me . anything that has needed to be done i have done it  when we got that truck ***** specifically said that if anything need to be fixed they had a shop and that they would fix it and would work agreements and payments out he claimed it would be no problem which was a complete lie. duh its ***** on the truck i had and paid on it for almost 2 years and slander means its not true and so im not slandering anything im stating facts . i dont believe in ranting and carrying on that what a child does , however  i wont be giving anymore of my hard earned money to a disrespectful scam company . Check the facts if one person says it they might be telling a few stories but as i stated this is a pattern with this company .  now they want to bring up a past payment as i knew that would but i still have to get myself to work when they dont even want to pick the truck up on no day will i ever not go to work and i have to pay for that so if they are not will to act like a responsible company and do what's right then  that is on them but i will expose all i can however i can because i work hard and so has everyone else to have someone take from them . im sure you can tell by the response on here that this is the same i get when trying to communicate in any way with this company . whatever happens the truth WILL come out and the truth WILL be heard  .  

  
  Regards,
  
  *************************