Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car lot has been keeping y car since approx December 11 after someone I know crashed my car head on. I gave the car lot the police report after I got the car out of the impound which cost me quite a bit. The car lot picks up my car and then still to this day they wont release me my car keep lying to me saying 2 more weeks, 2 more weeks , etc. They told me they filed a claim because I pay them for the ************* every 2 weeks along with my car note also every 2 weeks. The manager her name is ******* she was very rude to me after my mother went and saw the car lot on closing hours and saw my car was still there a couple weeks ago where they place repo cars and such. Manager denied my car still being at their car lot instead of the shop. She said they had to outsource parts and that their mechanics cant fix my car. Next I let 2 more weeks pass by and the manager tells me there is just TOO MUCH DAMAGE TO MY SUBFRAME and everything in front of car. Why wont she report that to the claim ? My car is totaled and they are trying to take advantage of me saying their insurance didnt total it.I have 2 kids and a job I have to report to and about to start back up in school and all they care about is lying to me about a car not even their own mechanics can fix. Manager rudely has been telling me theres just too much damage like why wont they just total it, no one can even fix it. I want a refund or my car replaced as stated on their agreement with me

  Business Response

  Date: 01/23/2025

  I spoke with Ms. ****** after receiving her complaint. I let her know that her car was at the shop and has been for weeks because of the head on collision. I have personally been keeping her up to date on her repairs, but they were pushed back because of damage to the sub-frame that was not seen originally. I let her know that we are still expecting to get the car back from the repair shop on Friday and that we would inspect the car before we called her to pick it up to make sure that the repairs were made correctly. She thanked me for the update and did not have any further questions or concerns.She has been very frustrated with the process from the beginning, and I am sure she is regretting letting someone borrow her car, but we are doing everything within our power to get her back on the road as soon as possible.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle for $5000 and had problems the min I left the lot on August 9th. I took it back for repairs the next morning and got it back the day after that. Days later the problem returned. I took it to *** for repairs but the refused because of the issues and mileage. I called the lot and they refused to exchange it for another vehicle or give my money back. They just want to do baby repairs to get me out of there and not to refund my money. The *** needs a new engine

  Business Response

  Date: 09/12/2024

  We serviced this contract for another lender.  The lifters went bad soon after he purchased the vehicle.  We advised Mr. ******* to bring the vehicle in, and we would fix the lifters at our expense.  Shortly after we repaired it, something caused the lifters to go bad again.  We referred him to his Service Contract that he purchased through his lender, and they are not responding as efficiently as we like to.  We asked Mr. ******* to bring it back in so we can repair it at our expense- even though we are not the ones responsible for vehicle repairs for his contract.  The vehicle is currently here in our shop, and we are working as quickly as possible to have it repaired.

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from owings auto a 2015 ************** limited I have only had it barely 3 months and the motor is bad in the car they knew this before they sold it to me I want them to put me in another vehicle I think that's fair I'm a single parent and no family I need my car if they were good business ppl they would put me in another vehicle period

  Business Response

  Date: 01/08/2024

  Hello,

   

  I am sorry to hear that **************** is having mechanical issues with her vehicle.  I checked with our Shop *******, and he said that **************** has not brought her vehicle in for any repairs.  While most dealerships charge their customers, we offer a Service Contract to our customers for free.  If it is in fact the motor, then **************** will only be charged the $50.00 service contract deductible.  She can call up to the office and speak with her account manager and we will be happy to take a look at her vehicle.  

   

  Thank you,

  ************;

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came here in January and put **** down on a car. 2015 ****** Altima. I paid 600 for every month up until July, I had to start a new job and was told I would have to pay another payment on July 17th, which I paid July 15th. I asked what information they needed from me they said they needed to know when I would be starting a new job, thats it. They provided me a contract that said if I were to lose my job they would waive 2 months of payments (4 payments total) they only waived one payment. When I called to ask about that part of the contract cause I knew something was off, the manager tried to lie and tell me they didnt help with the payments cause they didnt think I needed it but failed to ever mention requirements or allow me to apply for assistance then I informed them thats why my account was less than a month behind ************************************************************************************************************************************************************************************ that they would not be financing the car anymore due to the fact I made a comment that I was unhappy with how they were doing business and stated they would not allow me to pay to get it back and as far as my money they wouldnt be refunding me due to the fact I had time to use the car before they repossessed my car before another payment even came due. 12 days to be exact after a payment was made before another payment even came due. The manager also said you can apply for the benefit and they would not try to take my car while it was processing (5 days) then proceeded to have my car taken the very next day when she knew I would be coming up there to submit required information for the payments to be waived and to then tell me less than 24 hours later after telling me to apply and agreeing to even notarize the required documentation, they wouldnt be financing the car anymore due to the fact I stated I was unhappy with how they were conducting business.

  Business Response

  Date: 08/10/2023

  ******************** made a total of 18 payments while in possession of her vehicle.  11 out of 18 payments made were late.
  

  I order to qualify, you must first apply for Involuntary Unemployment assistance.  There are several stipulations that must be met to qualify.
  
  1.Your account must be current. 
  2.You must be involuntarily unemployed for at least 30 days consecutive to the loss of employment.
  3. You must also register with the state unemployment agency and apply for benefits within 14 days of job loss.
  
  ******************** automatically did not qualify for this benefit since her account was not current.  ******************* did not inform us that she was unemployed until June 5th.  On June 6th, she said that she would be starting a new job in two weeks.  Depending on when she was let go from her place of employment, this would also disqualify her. (See No. 2)
  When she did notify us that she had lost her job, we deferred one payment to the back of the note to provide some assistance since she did not meet the qualifications for the Involuntary Unemployment Assistance.  This is not something we are required to do, but did so to try and help *********************
  On July 26, 2023, ******************** informed us that she couldnt pay until August 11th through the 14th because she is giving birth and is waiting on her short-term disability check.  This also disqualifies her from receiving assistance.
  There are 9 exclusions in the Involuntary Unemployment Agreement and one of them is disability, whether caused by sickness, illness,disease, accident, injury, pregnancy or other cause.
  On July 26th, her account was set for repossession due to the fact that her account would be over 30 days after we had moved one payment to the back of her note. 
  We are happy to supply a copy of the agreement, along with her payment history if needed.
  We will not be issuing a refund.
  

  
  

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Name is ********************** and I made a purchase agreement in January 17 2023 with Owings Auto Car Sales in *********, *****. I had an issue the month after I signed the agreement of the starter going out which is fine, I paid for the part and the labor outside of the car dealership. Now on March 26,2023 the transmission went out on the vehicle and with the warranty stated in the contract they are liable for the cost of the transmission repair, as long as it is in within the warranty date and me not going over the milage which I have not. Here we are almost a month June 20, 2023 later and my vehicle is STILL NOT FIXED I have been given the run around by ******* every week confirming it will be fixed. I went yesterday to speak to the Supervisor ******** and she said it in not their issue on how long it takes for the car to be repaired I just have to wait and there is nothing they can do for me to help with my payments to put on pause even though I have not had the car this whole time. This week Saturday June 24,2023 will be the second payment I will not pay due to not having the car a way. I use the car to make money for as a part time job. I told them I am a single mother of four have had a very rough experience getting myself to my first job and children to summer school programs having to pay people for rides. When I mentioned that to ********* she simply shrugged and said that is not her problem. I am very upset and hurt by their lack of professionalism and sympathy over this matter. After looking at their ****** reviews this seems to be a common issue these past few months. I can not speak to the owner because they just hang up on me. I'm appalled and disgusted at how the business has been in my LESS THAN 6 MONTHS with them. I am asking for my money in return if not half at least my down payment and ask that they not report this to my credit as a repo as she threatened me with. Again I just want to be treated with dignity and respect as a single parent.

  Business Response

  Date: 06/21/2023

  First and foremost, I would like to apologize on behalf of Owings Auto that this repair is taking so long and that she was treated poorly.  That is not an experience we want for our customers.  Ms. ***** brought her vehicle in on May 26th for transmission issues.

  She is correct in stating that this is a part covered by her warranty as long as she has not gone over by months or miles.  However, the warranty, which we offer to our customers free of charge while most dealers charge for a warranty, states that payments must be current in order for this to be in effect.  Defaulting on payments violates her warranty.  I've attached a copy of the warranty for reference.

  Our shop operates on a first come, first serve basis.  Unfortunately, we had several cars in line ahead of hers.  Once her vehicle was checked out, and it was confirmed it needed transmission repairs, we subbed out the vehicle to another shop in order to try and expedite the repair.  The vehicle was supposed to be fixed by last Friday, June 16th.  Unfortunately, the shop discovered it also needed another part and the part is coming from **********.  We are at the mercy of the part being delivered.  We do not want our customers to be without their vehicle and we do our best to get vehicles in and out as soon as possible.

  We will not be able to defer payments or refund any of her money.  We have offered to allow her to make one payment plus the $50.00 warranty deductible and let her split up the other payment that is coming due.  

   

  Thank you,

  *******

  Customer Answer

  Date: 06/22/2023

  Complaint: 20210388
  
  I am rejecting this response because: How are you trying to keep your customers happy? I literally made a payment the day before the vehicle broke down. Here a few days away from it being a month that I have not had the vehicle and you can not give me a date as to when it will be ready. I'm supposed to pay you a month's worth of payments plus the $50.00 and pay for all my rental expenses from vehicles I've had to rent due to this incident because I don't have a car. How is that fair?  I'm appalled with this situation I find myself in with your company and quite disgusted because now I have lost the down payment and all the other payments made before this incident. That is bad business the least you can do is work with your costumer's that you've had less than six months financially. After reading all your reviews on the BBB website and ****** it seems this has happened more than 6 times in the last 3 years. The lack of sympathy you have for paying customers is horrible.
  
  Regards,
  
  **********************

  Business Response

  Date: 06/23/2023

  Tell us We are sorry that Ms. ***** feels this way.
  In the initial complaint, an ETA was not requested.  She can call her account representative, *******,at any time during business hours to receive an update on her vehicle. 

  
   We are willing to work with her.  We have advised her that she can make one payment, plus the $50.00 deductible and we will allow her to split up the other payment.  Even though, technically,her warranty is void because her payments are not current.  She should have to pay the repair in full which is much, much more than the $50.00.
  

  This vehicle is not brand new.  She purchased a used vehicle and sometimes this happens.  But even new car dealers, are going to require you make your payments regardless of whether or not your vehicle needs repairs, is wrecked etc.  Unless she is not planning on picking up her vehicle, we do not understand how she is losing out on her down payment or payments that she has made.  

  Every customer is notified at the time of sale, that we do not provide or reimburse for rental vehicles.  We also dont provide or reimburse for towing vehicles into our service center.  However, we did tow the vehicle in for her free of charge.
  

  We believe that towing in the vehicle for free, allowing her to pick up with less than whats due, honoring the $50.00 deductible, even though her warranty is not currently valid because her account isnt current, is working with her.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in February my vehicle was having issues with the transmission I reported it to the dealership I provided them with pictures of the crack and the transmission when I took my vehicle there it was for them to replace the transmission fixed the air conditioning in my audio stereo system when I got the vehicle back they claimed they tested the vehicle the vehicle started shutting off while idling at stoplight I had to take the car back they claimed they tested it and which it was never tested as the car is completely leaking I'm controlled with ********'m consistently going back-and-forth with them in regards to the warranty that is on the car and them honoring the warranty what I would like is for a mediation between me and them to be done in regards to my vehicle being fixed professionally by licensed mechanic That is what I would like to happen is for them to honor the warranty that they are providing for me on my vehicle how my vehicle repaired to its standards in which I gave it to then as I received my vehicle back I do not have faith in this dealership that they have license mechanics there working on the vehicles I'm also continuing to pay a car note on a vehicle that is not properly working

  Business Response

  Date: 04/06/2023

  To whom it may concern,

   

  We would like to start off by apologizing for the issues happening with this vehicle.  That is not something we want for our customers.  According to our records, it seems the issue is that the vehicle is never dropped off with proper amount of time for us to assess and repair.  We have a service center in which vehicles are repaired in order they are dropped off.  The first 3 times the vehicle was brought in, it was picked back up the same day without us having a chance to check it out.  The next time it was brought in, the vehicle did start idling and had to be brought back.  We did repair the idling along with an alignment at no charge.  Neither of these issues are covered under the Service Contract.  The idling doesn't have anything to do with the transmission issue.  The next time the vehicle came in, it was also not dropped off.  The vehicle will have to be dropped off in order for us to check out the transmission.  We cannot move this vehicle ahead of someone who has already dropped their car off and waited to be checked out.

  No one has ever said that it will not be covered under the Service Contract.  However, we are aware that there are problems and the vehicle is still being driven causing more possible damage. 

  This is a used vehicle and we understand that problems may arise. We are more than happy to repair the vehicle, but we must have the time to do so.
  

• Initial Complaint

  Date:06/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repossessed car without authority broke legally binding contract. Went into make payment manager stated she decided not to give car back. Asked for **** to get car back went to pay and contract was voided without notification. Contract legally stated past payment needs to be paid to recover vehicle

  Business Response

  Date: 06/07/2022

   Owings Auto reserves the right to repossess a vehicle if the payment is one day late, a dollar short, or if we feel our collateral is in danger.  As ************************ stated, she owed $1510.00.  We also reserve the right to request full pay off for the vehicle or customer to get other financing.  After having to call the police on ************************ because she was in our office trying repeatedly fight our collection manager, a criminal trespass warning had been filed against her and she is no longer welcome on our property.  We also have proof that she was faking insurance policies through State Farm, which also voids her contract.  If you would like proof of this, I am happy to supply to the fake insurance documents as well as the police report from the incident that day.  If anyone voided the contract, it's ************************ by not paying as agreed.  We have nothing further to say on this matter.