Business ProfileforPublic Automotive Group

I bought a car from PAG in December of 2021. 3 weeks after I got the car the check engine light came on so I took it to my mechanic and had him pull up the code for the issue. The catalytic converter had gone out. I called the lot they told me it wasnt covered under the collateral protection plan and that I would have to pay full price but their mechanic could do the work. Because of my job I needed my car. But, before I could schedule an appointment with them, my transmission line broke. So I called them to have them pick up my car and fix both problems. That didnt happen they fixed the transmission line but not the catalytic converter. When I got my car back I called and complained that it wasnt fixed they again told me it wasnt covered. I told them I dont mind paying for the work but I need this fixed. They told me their automotive department would reach out to me. Never heard back from them. Again I need my car for work so I cant just drop it off and leave myself with no transportation. A couple of months went by and again my car messed up. The hose from the radiator to the reservoir completely broke off. So again I called the lot set up a time for them to pick up my car and told them I wanted the catalytic converter replaced along with the radiator hose. They took a whole week to come pick up my car. They would tell me oh we will be there on this day and when the day came it was never picked up. When they finally did pick my car up I called and told them I wanted my catalytic converter replaced so that I could pass inspection and get my tags up to date.They still didnt do it. Long story short it never got fixed. Now I am ******* because my car actually caught fire while driving. I called the lot and let them know so they could start a claim. About a week went by and I had not heard anything so I called them. Basically Mrs.****** told me the car had been totaled out and paid for and all the lots were closed so I basically have to start over at a new lot.