Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inadvertently forgot to cancel future deliveries if justified laboratories vital fruits and veggies thru amazon. Paid for Feb and march orders. Want to cancel but get no response fro company. How do I cancel future orders?

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When. **** was shipped. Nobody checked the weather it was 3 degrees here. My 4 bottles were frozen. I have asked if anyone tested frozen product. No brain answer

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from Justified Laboratories on November ******* that was advertised as increasing energy and stamina with workouts, this product does nothing.This product may as well be baby powder in a capsule.I've tried numerous times to contact customer service by phone and it says the mailbox is full I've tried their e-mail ************************************ which was returned as invalid

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an ecommerce store through ******, where I buy products from manufacturers and resell them on Amazon. I bought these gummies from Justified Laboratories for $139.91 back in March 20th, as you can see on the documents and pictures attached. By that time, reselling their products was allowed on Amazon. After I bought all the products and shipped them to Amazon warehouse, Justified Laboratories did an ** complain on Amazon, where they forbid any third reseller activity on Amazon. Therefore, I removed my listing from Amazon immediatly, and tried to get my products shipped back to me, so I could return the products to their store or even keep them for personal use. I opened a return request which was approved, however because of the ** complain made by the company, Amazon thought my products were fake and demanded an invoice or letter from Justified Laboratories to prove those products were original. Since then I have been trying to ask Justified Laboratories for either of these documents, through calls and emails, they always say they can not provide that. The problem is, without either of these documents Amazon will destroy my products that are already in their warehouse and I will simply lose the money I invested. I called many times asking them for these documents and was very clear my intention is no longer reselling them on Amazon, I just want the products I paid for for my personal use. However, they refuse to do so.

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some Proton Keto+ ACV gummies a few months ago. I did not set up a subscription account but I keep receiving the product and am getting charged. I looked up the customer service number and it seems it is made by Justified Laboratories. I have called and left many messages. I did receive one call back and when I said I did not want this product anymore the agent hung up on me. I redialed the number she called from and was put on hold. I did this twice and both times when I was told that I was next in line for an agent the call was terminated. I just want this subscription ended.

  Business Response

  Date: 06/05/2024

  We acknowledge that we received a complaint.  We have carefully looked through our database and we regret to inform you that we have no record of any orders under your name or account. We understand how frustrating this situation can be, and we are here to assist you in any way possible.
  

  As such, we advise that you reach out to your bank or credit card company to obtain the contact information of the merchant who you believe you placed an order with. They should be able to provide you with the necessary information to help resolve this matter.
  

  If you have already attempted to contact the merchant without success, we suggest submitting a chargeback or fraud claim with your payment provider. This is a formal request to have the funds returned to your account due to a disputed transaction. Please note that we are unable to assist you further in this matter, as we have no record of any transaction with you.
  

  We apologize for any inconvenience this may have caused, and we assure you that we take these matters seriously. If you have any further questions or concerns, please do not hesitate to contact us.
  

  Thank you for your understanding and cooperation in this matter.
  Sincerely,
  Justified Laboratories 

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started an order from this company for gummies. I was asked to purchase additional items after putting in my credit card information. I never pushed a button to confirm a purchase. I backed out of the information page. I then got an email that I had purchased this. I was then told I had ordered 6 bottles at $39.99 each. I called about this and was told I could only get a refund for a discount. That was done. But I can't afford this. I didn't submit this order.The order number is BAA300EC34. The credit card bill name is Lyricalcrescendosymphonym

  Business Response

  Date: 05/28/2024

  We have carefully looked through our database and we regret to inform you that we have no record of any orders under your name or account. We understand how frustrating this situation can be, and we are here to assist you in any way possible. As such, we advise that you reach out to your bank or credit card company to obtain the contact information of the merchant who you believe you placed an order with. They should be able to provide you with the necessary information to help resolve this matter. If you have already attempted to contact the merchant without success, we suggest submitting a chargeback or fraud claim with your payment provider. This is a formal request to have the funds returned to your account due to a disputed transaction. Please note that we are unable to assist you further in this matter, as we have no record of any transaction with you.
  

  We apologize for any inconvenience this may have caused, and we assure you that we take these matters seriously. If you have any further questions or concerns, please do not hesitate to contact us.
  

  Thank you for your understanding and cooperation in this matter.
  Sincerely,
  Justified Laboratories 

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a two pack of there ACV gummies extreme 2000 mg off Amazon for ***** when I received them I opened the bottle to find them stuck together in a big blob that will not come out of bottle almost like they had got hot and became a ball of glue. I contact Amazon and they say they are non returnable and forwarded me to contact Justified which in turn I did attempt to buy every link or URL for there webpage is broke and there is no website so I can not contact them directly but I want my money back for the damaged product. You can't pick one gummy off this smashed blob you can't even get the blob out of the bottle. Very unhappy about this. I can provide documentation in screenshots of order and product. I paid with a Amazon gift card partial and 5 dollars and some change on a credit card. Amazon will not cover the return since it's A third party instead referring me to a company that no longer exists or can't be contacted. The phone number provided says the mailbox is full and can't acceptessages. Here is the link I was sent to contact Justified.*************************************************

  Business Response

  Date: 05/28/2024

  Dear *****;

  
  We wanted to extend our sincerest apologies for the inconvenience caused by the damage to your item during transit. Please know that ensuring the safe delivery of our products is of utmost importance to us, and we deeply regret that your experience fell short of expectations.
  To address this issue promptly, we have already processed a full refund to your payment method. Attached is a screenshot confirming that the refund has been issued. We appreciate your understanding and patience in this matter. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
  

  Thank you for your continued support and understanding. We hope you have a wonderful day ahead!

  Justified Laboratories 

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, I signed up for an order of gummy bears with no obligation or membership. It was just a trial through ******** for gummy bears for weight loss. The company proceeded to charge my charge account **** monthly. I was ill at the time and did not take notice to the charges as I was diagnosed with multiple illnesses at the time, once I was recovering and found out, I called ******************* who said they could not come to conclusion and did not refund my money. I then contacted the business and requested to speak to a manager was told that there was no one available and someone would call me back in one to two minutes. No one ever returned my call , I told them I had only received product twice and refused shipment. Both times the product was a scam that I fell for and they were committing fraud and they had no right to continue charging my account and I had canceled anything that they said I had done which I had not to begin with. I simply did a trial Back in April 2023 which they denied canceling and I said it was only a trial so even though I called it wasnt even necessary for me to do so because I was not committed to purchase any future product yet they continued to send it, and to charge me Once I realize this and took action, I was denied at every turn. They are running a scam and continue to take advantage of others. I would like them stopped, and I would like them to return my money, and stop taking advantage of others. Unfortunately, I do not have any supporting documents as they have stopped running this ad on ******** and I was not smart enough to take a screenshot though I thought I had.

  Business Response

  Date: 12/13/2023

  We acknowledge that we received a complaint by **************************  We have carefully looked through our database and we regret to inform you that we have no record of any orders under your name or account. We understand how frustrating this situation can be, and we are here to assist you in any way possible. As such, we advise that you reach out to your bank or credit card company to obtain the contact information of the merchant who you believe you placed an order with. They should be able to provide you with the necessary information to help resolve this matter.

  If you have already attempted to contact the merchant without success, we suggest submitting a chargeback or fraud claim with your payment provider. This is a formal request to have the funds returned to your account due to a disputed transaction. Please note that we are unable to assist you further in this matter, as we have no record of any transaction with you.
  

  We apologize for any inconvenience this may have caused, and we assure you that we take these matters seriously. If you have any further questions or concerns, please do not hesitate to contact us.
  

  T**** you for your understanding and cooperation in this matter.

  Sincerely,
  Justified Laboratories 

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found through a ****** Search their website to order Keto Gummies. I went through the order process, and have a bank statement to show the transaction has gone through (AU$217.69).At the time of placing the order, I received a text message at 10:13am from ***************** (presumably from the company,) stating the following -Hi *******, your Gummies booking is valid for the next 12 hrs. Finalize at annd.link/ZWA78H Again, 5 minutes later at 10:18am I received the exact same message, however, from a different number, ***************** The link is the same in both messages and it takes me to a different company website. There is nothing about my order on that link. I have not received an order confirmation by email. I believe I have been scammed and have no sense of security that I will receive my order at all.

  Business Response

  Date: 11/10/2023

  We acknowledge that we received a complaint by **************************************  We have carefully looked through our database and we regret to inform you that we have no record of any orders under your name or account. In addition please note that we do not offer and SMS services and the shared screenshots of text messages do not pertain to our company. We understand how frustrating this situation can be, and we are here to assist you in any way possible. As such, we advise that you reach out to your bank or credit card company to obtain the contact information of the merchant who you believe you placed an order with. They should be able to provide you with the necessary information to help resolve this matter.

  If you have already attempted to contact the merchant without success, we suggest submitting a chargeback or fraud claim with your payment provider. This is a formal request to have the funds returned to your account due to a disputed transaction. Please note that we are unable to assist you further in this matter, as we have no record of any transaction with you.
  

  We apologize for any inconvenience this may have caused, and we assure you that we take these matters seriously.If you have any further questions or concerns, please do not hesitate to contact us.
  

  Thank you for your understanding and cooperation in this matter.
  

  Sincerely,
  Justified Laboratories 

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for two bottles of Vista Keto AVC gummies at $52.95 each they charged my card for three bottles a total of $169.99 which my credit card company declined as they know this company as a scam company, keto gummies then put in another order after my card was declined under another company name called Buy Pump the credit card company didn't notice this as a scam company and let the charge go through after the first decline. This is a scam company and I would like my money back. I also will now have to cancel my credit card and get a new card because they're going to continue to charge my card for revolving purchases.

  Business Response

  Date: 11/10/2023

  Hello,

  We acknowledge that we received a complaint by **************************** We have carefully looked through our database and we regret to inform you that we have no record of any orders under your name or account. We understand how frustrating this situation can be, and we are here to assist you in any way possible. As such, we advise that you reach out to your bank or credit card company to obtain the contact information of the merchant who you believe you placed an order with. They should be able to provide you with the necessary information to help resolve this matter.

  If you have already attempted to contact the merchant without success, we suggest submitting a chargeback or fraud claim with your payment provider. This is a formal request to have the funds returned to your account due to a disputed transaction. Please note that we are unable to assist you further in this matter, as we have no record of any transaction with you.
  

  We apologize for any inconvenience this may have caused, and we assure you that we take these matters seriously.If you have any further questions or concerns, please do not hesitate to contact us.
  

  Thank you for your understanding and cooperation in this matter.
  

  Sincerely,
  Justified Laboratories