ComplaintsforThe Zebra
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Complaint Details
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Initial Complaint
04/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been waiting on my claims adjustment for a month. They have my car and have not sent a payment. The adjuster, *******************************, has given me the runaround. She won't return my calls or emails. Today I finally reached her, she got an attitude and hung up the phone. I don't know what is happening and they still have my car.Business response
05/06/2024
The Zebra is not an insurance company and we do not have anyone's car. A claims adjuster would work for the insurance carrier that this customer has. ********************** is not an insurer. We are comparison website. The adjuster, *******************************, would work for whatever insurance policy **************** purchased. He should reach out to his insurance provider to settle his complaint.
We would be happy to help *************** compare rates for his next policy if he's unhappy, but we are not insurance providers, and do not employ claims adjusters.
Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Zebra.com failed to notify me in a timely manner that would have been conducive to me being able to pay my insurance immediately. Apparently, my autopay was declined on Feb ******************************************** email on that day, I wasnt emailed until March 1 stating my policy was cancelled effective Feb 24. So Im just driving around with no idea.Business response
03/26/2024
TheZebra.com is an insurance comparison tool - we're glad this customer used us to find a rate! We are not an insurer. This customer had a Bristol West policy and all servicing for their insurance policy is handled by Bristol West directly, not our service team. This is a complaint for another business.Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Zebra not only did not provide the service they promised, they also clearly sold my information to third parties. I input my information believing that I would receive a list of auto insurance estimates. Instead I was given a list of other websites that would give me lists of auto insurance estimates. I was given no quotes and the only places I was redirected to are other sites that provide the exact same service, like Experian. Since I put in my phone number, I have been flooded with phone calls from other people allegedly trying to sell me auto insurance. Some may be legitimate, but some are obvious scams. I have received over a dozen calls in the last day. Some will call two or three times in quick succession after I reject their call. I have received text messages hounding me to buy car insurance and pushing me to open sketchy links. It is beyond obvious that The Zebra sold my phone number to scammers or other auto insurance companies. I have seen other complaints on here to the same end.Business response
11/27/2023
We hate unsolicited messages just as much as you do. That is what sets us apart from other comparison sites. We are not a lead generation site, so we never sell your information. Here's an independent review of us to prove it: ******************************************************************************. We want to save you time and put the power back in your hands when it comes to finding insurance. That's why The Zebra only makes money when we help our customers save money. We will honor any request to delete your information. Please go here to do so: ***************************************************. Here is our privacy policy: ******************************************************Initial Complaint
11/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The Zebra not only did not provide the service they promised, they also clearly sold my information to third parties. I input my information believing that I would receive a list of auto insurance estimates. Instead I was given a list of other websites that would give me lists of auto insurance estimates. I was given no quotes and the only places I was redirected to are other sites that provide the exact same service, like Experian. Since I put in my phone number, I have been flooded with phone calls from other people allegedly trying to sell me auto insurance. Some may be legitimate, but some are obvious scams. I have received over a dozen calls in the last day. Some will call two or three times in quick succession after I reject their call. I have received text messages hounding me to buy car insurance and pushing me to open sketchy links. It is beyond obvious that The Zebra sold my phone number to scammers or other auto insurance companies. I have seen other complaints on here to the same end.Business response
11/02/2023
The Zebra takes your personal information very seriously and, unlike other competitors, we're NOT a lead generation site, and we DO NOT SELL off your data. In compliance with the ***** we are required to provide consumers with a copy of the data that we have collected and will honor any request to delete your information. You can do so here: ***************************************************Initial Complaint
08/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I use zebra to find a better rate for car insurance. They did save me money by switching my insurance provider for a better rate, however they signed me up for roadside assistance at $25 a month when I asked them not to. I have been billed for 6 months and I have made numerous attempts to cancel, without success. I finally was able to get a hold of someone to cancel today, but they will not reimburse me for the 6 months that they have charged for a service that I never wanted.Business response
08/10/2023
Were sorry to hear that **** hasnt had a good experience comparing rates on the Zebra. Smart consumers compare, and **** was absolutely doing the right thing.
The Zebra is not an insurance company, but we did sell **** his policy. We contacted ***** roadside service provider, **** regarding his refund, which will be processed and sent via check to ****.Customer response
08/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
07/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This website deceives the user into providing personal information which is then used to direct the user to a scammy imitation website that further steals the users personal information and ropes them into more insidious click wrap contracts where the user "consents" to having their personal information abused more and more.The zebras goal is to harvest marketing data and abuse their customers through deceptive web design. They make a false promise that they will retrieve insurance quotes but then use real insurance companies logos to trick their user into imitation websites operated by their "marketing partners" to steal personal information.A total scam.Business response
07/13/2023
The Zebra is an insurance comparison site that helps smart consumers to streamline their research process by delivering personalized insurance quotes from top companies.
We are not a lead generation site, so we never sell our users information. Heres our privacy policy: ******************************************************. In compliance with the ***** we are required to provide consumers with a copy of the data that we have collected and will honor any request (from a ********** resident or any state) to delete their information. Customers can go here to do so: ***************************************************Customer response
07/13/2023
Complaint: 20314589
I am rejecting this response because:it doesnt resolve or address any of the issues. What TheZebra does is mislead customers, gather their information and pass it off to a large number of scammy low quality 3rd parties. TheZebra then removes a user's information from its database but it's too late. The user will be pounded by a deluge of 3rd party spam generated directly by TheZebras activity. TheZebra will then claim its not responsible for what happens on the low quality borderline illegal 3rd party partner sites it directed the unfortunate user to.
Their whole business model is an uncreative attempt to circumvent consumer protection laws specifically the do not call list and the Telephone Consumer Protection Act (TCPA). TheZebra and it's equally immoral partner "MediaAlpha" should be investigated and shut down for intentionally misleading consumers, and providing absolutely no value to consumers.
They and their partners are the lowest of the low.
Regards,
****Initial Complaint
03/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Around March 2022 I used the Zebra website to find car insurance. Staff called and were helpful. Matched me with a provider (progressive), and I had the insurance for the year. I just received a renewal notice for a secondary insurance from another company Ive never heard of called **** and it automatically charged my credit card $100. Come to find out I had been charged $100 a year ago as well. I NEVER discussed or asked for a second insurance, but they signed me up using my credit card information anyway.Business response
04/21/2023
Insureds Name: ***********************;
Policy #: *********/ C226IVJ1P2
Carrier Name: Progressive/ FIMC
Agent Name: **************************;
Call ID: **********/ **********
Original Call Date: 03/30/2022
Todays Date: 04/20/2023
On March 30th, 2022, ********************* (no longer an employee of The Zebra) made an outbound call to *************************, per the customer's request. The customer was interested in a Progressive quote he saw online.
During the quoting process, *************** explained the benefits of the roadside company (FIMC) to *****************. ****************** seemingly understood and answered Ok.
After finalizing the quote, **************** presented ****************** with two billing plans: a monthly payment plan and a paid-in-full plan. ****************** elected to move forward with the paid-in-full plan. After this selection, **************** broke down the billing to ****************** by explaining that ****************** would see two charges one of $999 and another of $100 from FIMC. Again ***************** seemingly understood and responded with That's fine. **************** proceeded with taking payment and issuing both the Progressive policy and FIMC membership.
Once enrollment was complete **************** transferred ****************** to ***************************, a customer success agent at The ********************** responsible for providing policy documents and making sure the customer completes the signing of the application. During this conversation, **************** confirmed to ***************** that we set him up with an auto policy through Progressive and a roadside plan through FIMC. ****************** at this time did not express concern regarding either product.
FIMC also does send notifications via email to the customer in regard to the start of this membership. This includes membership number, membership benefits, and contact information.Initial Complaint
02/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sir/madam, I purchased an insurance policy through the zebra with a company called Unique Insurance Company ******************************************************************************* Identification Cards Personal Auto Policy Phone: ************** www.********************** Fax: ************** I tried to cancel my policy by they wont do it . They just ghosting me.Please help Thank youBusiness response
03/09/2023
Hello,
Thanks for contacting The Zebra. Below please find an activity log related to this issue. Please reach out if there's anything else we can do to help.
On 2/23/23, we have record of someone from the number ************** calling 3 times into The Zebra. We were closed due to a company event.
On 2/23/23, we received an email into ************************************* from ********************* requesting for his policy to be canceled.
On 2/24/23, ***** replied back to the email and provided our service department number along with our hours of operation
On 2/24/23, One of our Service Advisors assisted with the cancellation.
On 2/25/23, Lighthouse canceled the policyThanks,
The Zebra Team
Initial Complaint
02/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I signed up for a quote and they sold my number to more BROKERS. THEY ARE A BROKER BUT now I get non stop calls. Tooooo many. I asked to be removed but havent.Business response
03/09/2023
Hello: Thank you for your inquiry. We have confirmed your data has been deleted through our data removal funnel (******************************* Reference ID: *************************************. We do not sell data to third parties.
Thank you,
The Zebra team
Initial Complaint
02/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In December 2021 I contacted the Zebra looking for Home Owner Insurance. I talk to a guy, gave him the address of the property etc. He gave me a price I was fine with and then all the sudden he said, this has to go to underwriting and they need a picture of the front and back of the house. So I sent him the pictures email. When I didn't hear back from him close to end of December I emailed him to find out what was going on and I needed to hear something before January 13 because thats when the Insurance I have would renew. He in so many words told me he didn't know what the problem was, and to look else where. Never herd back from him. Monday, the Tenant staying in the house told me I received some mail that looks like a check. He told me it was from some place called Travelers. I ask him to mail it to me. That was Monday 2/14/2022. Yesterday 2/16/2022, the tenant called and send some more mail came to the house for me from this travelers. The reason all this was so odd is because I don't live in Georgia, never have, I just own a house there. I ask him to open it, and it was from Travelers insurance company. It was Automobile Policy Declaration for a 2014 ***** which I don't and never have owned. I called travelers and gave them the Policy #. The women told me the policy was cancelled a few days ago. She told me it came through The Zebra. With identity theft on the rise and I've been a victim of Identity theft in the past this is very upsetting. She gave me a phone # to call and it was the Zebra phone #. After my experience with them I don't trust calling and giving them anymore information about me. She told me she flagged / noted on their end and I should contact The Zebra, which I don't feel is an option at this point.Business response
03/01/2022
************** -
Please accept our deepest apologies for the mix-up regarding the auto policy issued under your name recently. After a thorough investigation on our part, an agent accidentally issued a policy under your name as the last name and city were the same as another client. The error was realized quickly, but the insurer accidentally sent correspondence to you instead of the other client.
Our customer service team reached out to you in the last few days to explain the entire situation in detail, and I hope that we can assure you that there was no fraudulent activity and that it was merely an error on our part.
I hope we have resolved this complaint to your satisfaction and consider the matter closed. If you have additional questions or comments, please reach out directly at [email protected].
Thank you and apologies again.
- *****************************
The Zebra TeamCustomer response
03/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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Customer Complaints Summary
12 total complaints in the last 3 years.
8 complaints closed in the last 12 months.