ComplaintsforTesla, Inc.
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am writing to file a complaint regarding an incident involving my Tesla3 vehicle. We bought a 2019 Tesla 3 on April, 2024 from Tesla. After a month of driving, recently my husband was driving our Tesla when the airbags deployed unexpectedly and without collision while accessing the highway on a ramp. This deployment injured my husbands hands. The police were called to the scene but did not file a report, as no collision was involved.After the incident, we contacted Teslas service center. After the month of investigation, the manager, ******, of the service center called me and informed me that I needed to cover the costs of towing and repairs upfront, with the possibility of reimbursement only if Teslas investigation determined it was their fault. The manager stated that their engineering team concluded the airbag deployment was due to hard braking, implying driver error. She told me that they classified this incident as a standard collision. When I said I would wait until their full investigation ended, she told me I had to pay for storage if I was not towing my car from their facility. I find this response unacceptable, as the airbags deployed without any impact, posing a significant safety risk and causing injury. I believe this may indicate a defect in the vehicle. I am requesting that Tesla take immediate responsibility for the investigation and repair of the car without requiring upfront payment from us. Additionally, I am seeking proper compensation for the injuries sustained by my husband due to this incident.The car was bought on finance this year I appreciate your attention to this matter and hope for a prompt resolution.Sincerely,*************************Business response
08/09/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their vehicle concern within the past 5 days. Tesla has presented our position to the customer and stands firm on its decision.Initial Complaint
08/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
First of all while on a trip from ********* to ***** the vehicle a model 3 ******************************************************************************************************** several occasions. Tried to call the service center and they would not be able look into it unless I have exact date and times. Second the Tesla service center charges over $300 per hour just for diagnostic. I believe this is way too much for this vehicle.Business response
08/07/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate Agent has been in contact with the customer to address their request to have ********************** cover the cost of their non-warranty repair within the past 24 hours. Tesla has provided our position to the customer and considers the matter closed.Customer response
08/07/2024
Complaint: 22081036
I am rejecting this response because: Tesla has not contacted me regarding this matter and the over priced dealer prices.
Regards,
*****************Business response
08/13/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their repair invoice within the past 3 days. Tesla has provided our position to the customer and considers this matter closed.Customer response
08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************Initial Complaint
08/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I wanted to buy a Used tesla . I got a pre approval. And saw the deal at about 8.9% financing and a monthly payment of $458 . When I asked about my credit I was told that all of the credit check must be done online . So I went online to try to do a credit check but ... the computer wanted me to put a deposit down of $500 to reserve the car before running my credit . I could not get a credit check done without reserving a car . I tried to get the dealer in cool springs tn to run my credit and they would not help me . Almost every question I had was answered by online and look. After the official credit check was done the deal changed . Now the interest rate was almost 16% and payments of almost $700 . I cannot afford this . Now that I cannot go through with the sale Tesla wants to keep my deposit of $500 . I do not think this is fair to keep my deposit when Tesla / and ally bank changed the terms of the loan . I want my deposit back and I have already canceled the order .Business response
08/07/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate Agent has been in contact with the customer to address their request to have *********************** nonrefundable order fee refunded within the past 24 hours. Tesla has presented our position to the customer and stands firm on its decision.Initial Complaint
08/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
When I intially got the solar panels installed by Solarcity everything was great until they made changes and went over to Tesla. The system has been a nightmare beginning with poor customer service. Te only thing you can successfully get accoplished is paying your bill. I have been trying for years to get several thing accomplished such as inspection of damage to my roof cause by heavy ice. To no avail no one has been sent out to inpect the roof. I have also made calls regarding the efficiency of the panels since I have the older panels now 10 years they seem to not be producing enough energy. Now that my kids are in college I am paying the same if not more even when I travel. After reading my conract Solar City has broken many of the checklist items without accountability. My last attempt to reach them by phone left me being transfer for 10 minutes and on hold for even longer to reach customer service. My savings have turned into more expense as my SolarCity bill is more than my PSEG. This is not right and very disappointing from a company that I had high hopes for. Frankly this has left a very bad experience for me as far as solar is concerned. I would this resolved and for Tesla to uphold the contract that was signed for its Solarcity customers.Business response
08/05/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. Going forward, the customer should expect a call from a ********************** representative within the next five business days.Initial Complaint
08/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Ive been trying to get my registration from Tesla after buying a used car for 3 months now. I went to the *** once and they told me they had no information about this car and me. Ive messaged my sales rep for about 2 months and have gotten very few replies. They seem to not care at all that my plate was close to expiring and they still have neglected to give me the proper documentation to get this addressed. My license plate expired 3 days ago now and still nothing. The last update they gave to me was I would have it day of expiration, or a few days later. Well I still dont have it and my sales rep has stopped talking to me. In order to get in contact with anyone at Tesla I have had to open a service request (meant for fixing issues with the car itself). And then they get my sales rep to talk to me. Ive tried calling Teslas support line but its only robots and every option leads to dead ends or more robots. I can barely ever talk to a real person and when I do they tell me just to wait longer, well Im out of time. I either have to choose to renew insurance and registration on my old car and use that until these people somehow get me the proper documentation, or drive on an expired tag and risk getting my car impounded and a ticket. This is beyond neglectful. They had a duty to get me my registration and they didnt. The temp tag was 3 months and they still havnt gotten any information back to me.Business response
08/08/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A DMV Specialist has been in contact with the customer regarding their registration concern within the past 2 days. Tesla has provided our position to the customer and considers the matter closed.Customer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Faulty residential solar system requires technical support and despite published customer service hours of 9-3 pm PT I have repeatedly been unable to contact with someone. Instead the customer service line says the office is currently closed even during these published hours. Tickets submitted through the mobile app and internet customer service pages have equally gone unanswered. Is Tesla Energy still in business?Business response
08/05/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. Going forward, the customer should expect a call from a ********************** representative within the next five business days.Initial Complaint
07/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Solar City installed solar panels on my roof promising lower electric bills and small solar bills. I have had nothing but trouble from them. The monthly payments are outrageously high and it is ridiculous. I can't get any response from any representative, I can't get anyone on the phone, i can't get anyone on the app, they promised if anything goes wrong with my roof they will repair it, looks like I have a hole up there. I can't contact anyone from customer service, they won't even send me a pay off quote! This company is an entire scam. They are so frustrating!Business response
08/05/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. Going forward, the customer should expect a call from a ********************** representative within the next five business days.Initial Complaint
07/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased my Model Y Tesla December 7th, 2023. I was told of a range of 260 miles for real wheel drive. ***y released a software update for my model for an extra ***** miles of range. However, they want to charge me an extra ***** dollars for the extra miles. *** model Y long range was decreased from 330 to 310 miles. *** those customers get a refund? I feel as those my car was throttled with the intention of charging me more at a later time. Also, during that same month my car price fluctuated about 3000 dollars cheaper for the same model. All I want is what the car is capable of doing without being charged extra.My account is linked to **************Business response
08/06/2024
A Corporate agent has been in contact with the customer to address their concern regarding their range concern within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.Initial Complaint
07/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
When I purchased my 2024 ************ Range, I originally spoke to **** who I asked about the Smart Summon and Summon feature on my vehicle as well as transferrable FSD. **** stated that Smart Summon and Summon just became available for Tesla Vision Equipped vehicles and It was my luck day in so many words. ecause it was not available before the day I spoke to him..He also went on to say that the prise is now $8000.00 instead of $12,000.00. I then asked him if it was transferrable and he assured me yes to any and all new vehicles I purchase. I keep my FSD for life never having to pay it again. Or I could pay a monthly subscription and risk it changing in price and always ha e to pay.. To my surprise when I read my manual and looked for ****** and Smart Summon that I supposedly have. Itnever showed up in app or on car just in the manual. The after research found out that it isnt active and we have no idea when that will happen. **** just had to be up front and I would be better off today. At least ******** at ****** In ******** was amazing after **** when I took delivery. u fortunately had no Idea I needed to question **** or I would have verified with ******** who deserves Kudos for being an awesome Advisor.Business response
08/08/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales Manager has been in contact with the customer to address their Auto-Pilot concern within the past 24 hours. Tesla has presented our position to the customer and stands firm on its decision.Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have an foul odour coming out of our 2023 Tesla X with less than 13,000km.We contacted the service department and was advised to bring it in for an air condition cleaning. Immediately after the cleaning we advised that the order was still persistent and was advised to allow the cleaning to take some time and contact them within a few weeks. After a few weeks we contacted them and told him the order was still evident, we were then told that the vehicle would require a detailed air conditioning cleaning. We were also advised that our vehicle may require interior cleaning as we may not be keeping it clean. They found that comment insulting. We advise them to refund our initial amount and we will take the vehicle to get it detailed air conditioning cleaning as advised. **************** support has been poor and they have not given us any further directions.I would like the air condition cleaning and clean properly as we initially pay for this service.Business response
08/02/2024
A Service Manager has been in contact with the customer to address their concern regarding the air conditioner smell within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
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Customer Complaints Summary
3,148 total complaints in the last 3 years.
1,247 complaints closed in the last 12 months.