ComplaintsforTesla, Inc.
Auto Manufacturers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My front left side tire kept losing air when I bought my tesla model Y. I went to tire shop couple times, they always told me there was nothing wrong with the tire, so I ended up going to tesla service center in *********, **********, last September. They told me that tire was fine, but there is a hole on the wheel, and they quoted me to replace the new wheel plus labor for almost 1000 dollars. I told them that there is no way I can damage the wheel since I only use this car for ***************************************************************************** off road. They told us they wanted to help me to replace for free but there is no such option on the system due to the mileage. I called my local tire shop, and they told me they can help to see if it can be welded, so I refused to replace with tesla service center. However, I did not get the chance to go the shop, I just use air pump every week to keep the pressure. This week, I finally get the chance to go to my local shop, and after they saw my wheel, they told me this must be a defective wheel from manufacturer, I should not pay to repair/replace by myself, they suggested to contact tesla for new wheel since they believe this must be defective wheel from the beginning from their professional perspective. I am super upset that if it is so obvious, how come tesla service center was trying to charge me 1000 dollars for an obvious defective wheel. I wish someone can help me to resolve this issue for me.Business response
07/11/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Supervisor has been in contact with the customer to address their request to have ********************** cover the cost of their non-warranty repair within the past 24 hours. Tesla has provided our position to the customer and considers the matter closed.Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a Tesla Model Y in December 2023. Order Number RN120446934 Tesla offered me $22,500.00 for my trade in and was supposed to pay off the amount owed ($10,821) on the trade in. Tesla only paid off $9,978.85 and didn't refund me the remaining $842.15. I've contacted Tesla multiple times with no callbacks or resolution. They advised me to await a check, but none has been sent. It's now over 6 months since the transaction and I'd like a full restitution plus applicable interest.Business response
07/12/2024
A Sales Manager has been in contact with the customer to address their concern regarding their overpayment within the past 48 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.Customer response
07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Recent service performed at ****** Tesla. I asked for the auto part (the fuse in this case) but Tesla refused to provide me with the broken part even though I own the vehicle which included all part of the vehicle. Furthermore, Tesla asked me to pay for the part that they replaced for $200 in order to give me that auto part. I believe by law I am entitled to all parts of the vehicle and Tesla has ZERO right to refuse that particular auto part or any auto parts for this matter.Initial Complaint
06/20/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Tesla misrepresented the terms of their agreement regarding their solar panels and solar wall which they installed 6 months ago. Tesla offers, or at least used to offer, a relocation service for the solar panels. I needed to have my solar panels moved to a different location and now the whole installation department doesn't exist anymore, they have begun using 3rd parties for installation and all of the third parties refuse to relocate our solar panels, regardless of how much we are willing to pay since they did not personally install it and Tesla is refusing to hire one of their third party installers to do this reinstallation for us that, when we signed the contract, we were under the impression we would be able to do.Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a modelY in Dec 2023, which unfortunately met with an accident (not at fault) in Feb 1st week 2024. After talking to the auto insurance, we tried to get repair estimate. It is then we realized that Tesla has put structural impediments to their entire repiar process that seriously limits the repair options and delays repair process and makes it very expensive to repair. First, there are very few authorized service shops , for example only 3 private apart from 2 tesla owned service shops for entire ************* area. The one private part authorized dealer that agreed to look at the car told us it is very expensive and super delays. So we took it to Tesla repair shop, ***** ** which inspected Car Feb 19 2024, and have us an appointment to drop car off for Mar11 2024. This is already 1 month since accident and we used up the 30day rental covered by most insurances. It took an additional 3 months and Tesla notifed Repairs complete May23 2024. And since until today June 19 2024, Tesla shop and Progressive insurnace are unable to settle the repair costs, and holding my car hostage. It has been more than 4 months since accident, which is a minor read bumper damage to the car, which for any regular car would be repairs done and back to use in couple of weeks. Reading online it appears this amount of time and billing settle is pretty routine for tesla repairs. This amounts to bad faith practices, monopolizing repair services, and extreme customer inconcenience and holding customers hostage.Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I entered into a solar panel lease with SolarCity in 2014. Tesla Solar bought the company and my lease in approximately 2018. Tesla is in breach of the contract in two ways: 1) My roof leaks where the solar panels are attached. This was documented by a home inspector in August 2022. Tesla purported to fix the problem and I took it on faith that the problem was resolved. Recently, however, I decided to go into the attic during a rainstorm and saw that it was leaking in one of the spots previously identified by the inspector. I took photographs of the leak which clearly show it is the same area pointed to by the home inspector in 2022. Tesla is refusing to repair it now. There is a Tesla specific addendum executed by Tesla on 8/8/2018, when it took over the lease, which provides "Tesla represents and agrees that any damage that occurs as a result of installation, . . . of the Solar System is the responsibility of Tesla and Tesla shall repair any such damage and return the improvements to the Residence and Real Property to their original or prior condition (for example, sound and watertight conditions that are architecturally consistent with the rest of the Residence)."2) The solar system has not worked since approximately 12/8/2023. Tesla solar came out to look at the system on June 10, 2024. My son was home when they came and was told that we need new solar panels and Tesla would reach out to me. They recently contacted me with a proposed repair date of September 27, 2024. I have been making continued lease payments to Tesla. By the proposed repair date, I will have been without service for more than nine months. The original lease contract provides a guaranteed number of kWh per year, which Tesla will not meet with this interruption in service.Initial Complaint
06/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a used tesla on June 7th 2024. It was supposed to be delivered in a week. It's been almost two weeks and I get no response from Tesla. My order number is RN121952119. I want them to contact me soon.Business response
07/03/2024
A Lead Used Vehicle Advisor has been in contact with the customer to address their concern regarding their vehicle order within the past 48 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 8th my Tesla Model 3 brakes stopped releasing. This happened while driving and almost caused a fire as the brake pad overheated. I reported the issue immediately to Tesla and they claim they are unable to even look at the issue until July 23rd.Almost 6 weeks I'll be left with an undrivable car because of an issue that only Tesla can fix. ***** are no other repair options.They have not offered a loaner or any other resolution other than "just wait". 6 weeks I'll be unable to use my only mode of transportation. ***** systems are designed in a way that makes it impossible to talk to someone to resolve problems.Business response
07/09/2024
A Service Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.Initial Complaint
06/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
VIN: ***************** To Whom It May ********* am writing to file a formal complaint against Tesla, Inc. regarding their failure to provide the necessary Electronic Dealer Report of Sale (****) for a vehicle I purchased 30 days ago. Despite multiple attempts to contact Tesla via email and phone, I have received no response, and I am unable to register my vehicle without the ****.This delay has caused significant inconvenience and financial hardship, as I missed work today and will continue to miss work until I can register my vehicle. I urgently request that Tesla issue the **** immediately and provide compensation for the lost wages and inconvenience caused by their lack of responsiveness and failure to fulfill their obligations.Teslas lack of customer support and failure to provide the required documentation is unacceptable and has caused undue stress and financial loss. I expect prompt resolution of this matter and appropriate compensation for the inconvenience and lost wages.Thank you for your assistance in resolving this issue.Sincerely,*******************************Business response
07/02/2024
A General Manager has been in contact with the customer to address their concern regarding their EDRS within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had my car taken in for service to replace a 12v battery. They called the following morning saying my car was ready. An hour later they called me back and they said they needed to keep it and send it to body shop because they dented a fender. Needless to say they melted my car for 3 weeks. Every time I would call to get info I would get a different story at one pion they told me my car was at the body shop still and it actually had been sitting back at Tesla for 2 days already.So for a 12v battery change my car ended up with 3k in body shop work. Didnt have my car for 3 wks. Also missed my free 30 self driving trial. I now have to get my ceramic coating redone! Nobody has reach out to me to listen to any concerns or questions. I even asked if somebody could call me at one point to trade the car in because I really dont want. Car that has had bodywork and no responseBusiness response
07/03/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their service experience within the past 24 hours. Tesla has provided our position to the customer and considers this matter closed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3,074 total complaints in the last 3 years.
1,198 complaints closed in the last 12 months.