ComplaintsforTesla, Inc.

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Initial Complaint
04/16/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a 2021 Model 3 longe range. I have an ongoing noise issue coming from the front passenger dash area, B pillar, right camera intermittently turning off and on impairing autopilot and back seat noise. I've been to Tesla 13 times to have this problem addressed each time I was told they fixed the problem. But on my drive back nothing was fixed. I've voiced my concern multiple times that the front dash area is where the noise coming from but everytime a technician would ignore that the noise is coming from the front Dash. At one of the visits, I was also told they don't really want to open my front dash to repair it.February 10th, 2022 ************** and I went on a test drive where the front dash area was making clear and persistent noise while driving down a bumpy road. I asked the person do you hear that noise? He replied by saying no though the noise was apparent. He used excuses such as its "bones cracking" and fiddling with his keys to negate the fact the sound is coming from the front Dash. He kept on suggesting to pull over and let him sit in the back to address a back seat noise which is not my main concern and has nothing to do with the front dashboard sound. I asked mobile service if he will fix the front dash noise and he replied saying no. We arrived to my ***** ***** drive way and drove up and down producing all of the noises. At that point he acknowledged all of the noises but only proceeded to give me his name and then left in his car without any other conversation nor fixes. I have videos of that person lying when the sounds were apparent. I have multiple videos of the sounds coming from my car which are clear and persistent as well I contacted mobile service through the app immediately. But very unprofessionally told that I refused service and many other excuses were given though that person was never on the test drive with us. I mentioned countless times that I want to talk to a supervisor but instead I was ignored.
Business response
04/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer response
04/23/2022
Complaint: ********

I am rejecting this response because:

The business has failed to communicate back

Regards,

Chandpreet *****
Business response
05/03/2022
A service adviser has been in contact with the customer to resolve their concern regarding noise concern and customer experience within the past 12 days. Should the customer have any follow-up questions or concerns, we encourage them to contact their service adviser directly.
Initial Complaint
04/16/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On or about 08/18/2021 repairs at Telsa. The information provided by Telsa technician is as follows; "Incorrect driver side body tail lamp still installed by body shop as noted in repairs at *************************** center when sublet from body shop to us. Quarter panel repair performed at body shop has the charge port positioned to far inset to allow a super charging handle to correctly engage into charge port. UMC and wall chargers use a smaller diameter handle and can always reach through the charge port door. The super charger handle cannot." The paperwork we have says that the vehicle came from ********************************************************************** ( Non Tesla certified Bodyshop) for suspension repairs and also a taillight warning. Tesla ********* advised the body shop that it had the wrong style taillight installed in it and that would have to be replaced. I have attached the invoice from the ********* ************** as well as photos of what we are seeing. You can see the gap between the charge port and the front plate ( also considered the door). You can see the gap inside the panel where my finger can fir between the panel and the charge port, this should be tight together. The taillight just needs to have the correct version put in. The one in there currently is a Red ******* ( model 3 version) and not an Amber ******* like the right side. I hope this information helps. The Columbus Tesla Certified body shops are Kceps ************ and Rifes ************. Due the negligence of Tesla management in *********, the vehicle is non-operable, diminish value of foreign part installed by a body shop selected by the manager at Tesla in *********, no other certified Tesla body shop will assume the repair needed. No communication from Telsa personnel or management on how to proceed with my vehicle.
Business response
04/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer response
04/19/2022
Complaint: 17048964

I am rejecting this response because: This response is an automated response which Tesla has been involved and have made it quite difficult asking me to provide invoices of purchased part that are not certified Tesla parts etc. Tesla can not provide in writing and verbal recordings that I authorized the repairs to a non certified Tesla bodyshop. Tesla records their calls. They are the experts and do not want to take responsibility for their misstep. All the proofs were given to them.

Regards,

*************************
Business response
04/20/2022
A member from our legal team has been in contact with the customer's attorney to their concern regarding their concern. Should the customer have any follow-up questions or concerns, we encourage them to work directly with their attorney.
Customer response
04/20/2022
Complaint: 17048964

I am rejecting this response because: The attorney for Tesla is requesting documentation from ******************* that I am unable to provide. The attorneys are no longer engaged because I can not provide those documents. As previously mentioned, Tesla makes obstacles and roads that will cost alot money which I do not have.

Regards,

*************************
Customer response
04/20/2022
Complaint: 17048964

I am rejecting this response because: The attorney for Tesla is requesting documentation from ******************* that I am unable to provide. The attorneys are no longer engaged because I can not provide those documents. As previously mentioned, Tesla makes obstacles and roads that will cost alot money which I do not have.

Regards,

*************************
Business response
04/20/2022
Tesla has presented our position to the customer and ********************** stands firm on its decision.
Customer response
04/20/2022
Complaint: 17048964

I am rejecting this response because: Tesla creates excuses and obstacles which is not good business. Tesla has no records of me or husband giving a them authorization verbal or in writing to use a non-certified bodyshop who has a working relationship with one of their own Tesla employee. Tesla demonstrates no transparency and no accountability for poor customer service.

Regards,

*************************
Initial Complaint
04/16/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I'm submitting a complaint because I am continuously lied to by Tesla employees regarding the submission of my interconnect agreement. I have an email from an employee saying the agreement was submitted to PGE on 12/9/2021. PGE has yet to receive the submission. In multiple follow up calls to Tesla, I was told multiple time that my application would be submitted within a couple days. Yet, it has still not been submitted. I called again today and was told that they weren't sure where my application was in the que and that it had to be manually submitted. They could not provide me with an answer as when it would be submitted. Its terrible that I've been repeatedly lied to multiple times by multiple representatives. Ive asked to speak with the interconnection team and Tesla will not provide me a contact number. I want my interconnection agreement submitted to PG&E
Business response
04/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer response
04/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************
Initial Complaint
04/16/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Tesla pulled a bait-and-switch on my pre-order for 2+ years, then auto-cancelled my pre-order while keeping my deposit of $2,500.In March 2019 I pre-ordered a Long-Range *** Model Y with a $2,500 deposit for an out-of-door price of $59,027. Although Model Y was made widely available in March 2020, my pre-order remained undelivered. After receiving no status updates from Tesla, I reached out to Tesla in August 2020 for support both in person at showrooms and on email. Since they released the Model Y and the *** was unavailable I asked if they could help update my configuration and honor the pre-order price for the *** configuration instead. Tesla told me to wait for my pre-order or if I wanted to get it faster they said I could cancel and place a new order with increased pricing on all my pre-order features. Tesla assured me that *** is still being planned for release so I waited to prevent paying a price increase. In December 2021, Tesla required me to update my Model Y configuration to *** with the same features and increased my out-of-door price by $13,663. I've repeatedly tried to contact someone at Tesla in person at the showroom, via email, and via text message they sent me, to escalate this bait-and-switch and request they honor the original price. However, Tesla has ignored all my attempts and canceled my pre-order without refunding my deposit of $2,500. They have stolen my money, breached their contract, and will not respond.
Business response
04/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer response
04/20/2022
Complaint: 17048963

I am rejecting this response because:
I have not received any response from Tesla. I have requested arbitration through ******************************** on 2/21/2022, but neither AAA nor Tesla has responded back to me to begin. It is currently 4/19/2022.

Regards,

***********************
Business response
04/20/2022
Tesla has presented our position to the customer and ********************** stands firm on its decision. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.
Customer response
04/26/2022
Complaint: 17048963

I am rejecting this response because:
I have repeatedly contacted Tesla in good faith through multiple emails with no response. I have been trying to connect with someone with legal authority for 2 years, and my last attempted reach out on April 9 has no response. Tesla asks me to contact them directly, but does not actually respond to my requests. Tesla has consistently acted in bad faith.

Regards,

***********************
Customer response
04/26/2022
Complaint: 17048963

I am rejecting this response because:I have repeatedly contacted Tesla in good faith through multiple emails with no response. I have been trying to connect with someone with legal authority for 2 years, and my last attempted reach out on April 9 has no response. Tesla asks me to contact them directly, but does not actually respond to my requests. Tesla has consistently acted in bad faith.

Regards,

***********************
Business response
04/26/2022
A sales manager has been in contact with the customer to address their concern and has provided the customer with next steps to take on their end. Tesla has presented our position to the customer and ********************** stands firm on its decision.
Customer response
04/27/2022
Complaint: 17048963

I am rejecting this response because:
The issue is a preorder contract dispute and the sales representative did not address my issue directly - specifically the line that allows preorders to be modified. When I brought up that he did not address my direct issue, I did not get a response, nor have I gotten a response from anyone from Tesla.

Regards,

***********************
Customer response
04/27/2022
Complaint: 17048963

I am rejecting this response because:The issue is a preorder contract dispute and the sales representative did not address my issue directly - specifically the line that allows preorders to be modified. When I brought up that he did not address my direct issue, I did not get a response, nor have I gotten a response from anyone from Tesla.

Regards,

***********************
Business response
04/27/2022
Customer has been refunded for the Deposit. Tesla's position has been presented to the customer and ********************** stands firm on its decision.
Customer response
04/27/2022
Complaint: 17048963

I am rejecting this response because:
I received the fund 1 month after Tesla auto-canceled my order. I requested not to cancel my order during the prior notice period, but Tesla did not answer my requests satisfactorily.

Regards,

***********************
Initial Complaint
04/16/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Tesla overcharged me on the early payoff of my solar panel lease. I sent three emails to them requesting an explanation of their figures as well as a written letter that included an amortization schedule. To date they have not provided any explanation or even a response. I overpaid $153.22.
Business response
04/20/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. Can the customer please provide the job number for the associated account or the email associated with the account so we can assist further?
Customer response
04/21/2022
Complaint: 17048961

Tesla - JB-*******-00. As of April 6th I have an email from ***************************** at Tesla advising this ws under review by their Finance department.

Regards,

*******************************
Business response
04/25/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Initial Complaint
04/16/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Tesla Energy harassing me to pay **** for home I no longer own.The first contact that I made with Tesla to coordinate transfer of my agreement was 6.11.2020. From that point, my real-estate ********* sent more than 8 emails to Sina Vihami, Tesla & made several calls that were unanswered to their "1-hour closing notification line". To-date, Tesla has been unresponsive to my request for documentation showing the transfer of this account to the new home owner; but we're both being billed.What's right & proper in this instance is for Tesla to honor the signed closing documents sent to them on a number of occasions by the title company, my ReMax agent as well as me myself. Please see the last email sent to ********************* from me while sitting at the closing table on 7.17.2020; I sent to them on the day that I actually closed on the sell of ***** ********************* (where the solar panels are located).
Business response
04/20/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer response
04/26/2022
Complaint: 17048960

I am rejecting this response because: See attached email. I've still not heard from the company to speak on why this account hasn't been transferred to the Owner of ************************************************************************************************* 20772. I haven't lived at this address since I sold the home July 2020. Tesla has yet to tell me what they're going to do to remove me from all transactions & to stop sending me bills or attempting to take funds from my checking account through another company; I believe the name of that company is ********. I had to report this fraudulent activity to my bank.
Until Tesla is no longer sending me notifications & bills, this matter will be open. I will also follow your instructions and report this issue to the State Attorney Generals Office.

Regards,

*******************
Business response
04/29/2022
A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution.
Customer response
05/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. Once again the employee claims to have escalated the issue to someone else without providing a projected date of resolution or a point of contact for which my issue has been raised. It's been 2-years since I sold this home. A business this large should be a lot more responsive when a customer has had an issue this long; that could have been resolved with punctual coordination, follow-up & a active Customer Experience program.

Regards,

*******************
Initial Complaint
04/13/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have owned a 2018 Tesla Model 3 since 2018 and I placed an order for a Tesla Model 3 Performance in January 2021. Tesla center in ********* ** began communication with me in regards to possible delivery on Dec 2nd, 2021. The issue is that Tesla ********* **, cancelled my order and they are claiming that it's due to system limitations, because it was the second cancellation, that they are not able to process a replacement order for the 2022 Tesla Model 3 Performance for the 2021 agreed price of $54,900 (the car is currently listed for an additional $7K).Tesla claims that their system will not allow them to enter a replacement order for the car, due to the fact that the system recognized this order as a second order that was cancelled.1) I never received the so-called FIRST order VIN communication - I had no communication in regards to a car being ready for delivery 2) In regards to SECOND order, I never agreed that if the rep was to pass my car to someone else until I return to ** that would be considered cancelling the order. It was simply later delivery (he even stated that he can't guarantee the date, but he did NOT state he is canceling the order.3) They sent me a text to pick up the car between Dec 23 - 25 of 2021, all I asked for was to pick up on 1/3/22 as I was not in **.4) I sold my 2018 Tesla Model 3P in a rush in anticipation for the new car.5) I had also purchased new 18" wheels for the new car.6) I also had applied for the Tesla car loan and was approved, contingent on the delivery of the car.7) The "Delivery and Transfer of Title" portion of the agreement, shows that I have 3 months from communication of delivery before they cancel the order(Assuming any of they communicated was true in regards to a first order filled)8) If I was made aware that if I don't accept the delivery in Dec of 2021, that would result in the cancellation of my order, then I would have created a power of attorney and had my spouse or sister pick it up on my behalf
Business response
04/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer response
04/19/2022
Better Business Bureau:

Will await Tesla's resolution as per their response
Please do NOT close the complaint as they did NOT provide a resolution yet

Regards,

***********************
Customer response
04/19/2022
Complaint: 17022708

I am rejecting this response because:Please do NOT close the complaint as they did NOT provide a resolution yet

Regards,

***********************
Business response
04/19/2022
A resolution We have presented our position to the customer and ********************** stands firm on its decision. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.

Customer response
04/19/2022
Complaint: 17022708

I am rejecting this response because its not a resolution, only a repeat of what they stated before. They are in breach of their own contract and have treated me unfairly and unlawfully

Regards,

***********************
Customer response
04/20/2022
Complaint: 17022708

I am rejecting this response because:They are in breach of their own contract and have treated me unfairly and unlawfully

Regards,

***********************
Business response
04/20/2022
A Corporate agent has been in contact with the customer to address their concern regarding their request to have an order reinstated. Tesla has presented our position to the customer and ********************** stands firm on its decision. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.
Customer response
04/20/2022
Complaint: 17022708

I am rejecting this response because: Again this is not a resolution. It is a blanket response where they are asking me to go back to the rep. **** have already stated in the previous message that they stand by their original response which was "due to system limitation they can not create an order for me with the original price". Telling me to go back to the rep and telling me they won't do anything about it is NOT a resolution. Tesla service advisor provided this information leading their system closing out the order without notifying me. If this won't be resolved via BBB, I will be taking further action with Consumer Affairs and if needed Legal action.

Regards,

***********************
Customer response
04/21/2022
Complaint: 17022708

I am rejecting this response because:Again this is not a resolution. It is a blanket response where they are asking me to go back to the rep. **** have already stated in the previous message that they stand by their original response which was "due to system limitation they can not create an order for me with the original price". Telling me to go back to the rep and telling me they won't do anything about it is NOT a resolution. Tesla service advisor provided this information leading their system closing out the order without notifying me. If this won't be resolved via BBB, I will be taking further action with Consumer Affairs and if needed Legal action.

Regards,

***********************
Business response
04/21/2022
Tesla has presented our position to the customer and ********************** stands firm on its decision.
Initial Complaint
03/29/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Visited a Tesla Gallery on March 7, 2022. I test drove a Model Y and afterwards I spoke with my sales advisor. I informed him that I was on the fence between choosing a Model 3 and ************** going back and forth for a second (and upon further reflection) I believe I was heavily persuaded by the ** into making a decision while I was onsite. At the time of the decision, I choose to place a $250 deposit/order fee on the Model Y (RN116661837). Once I arrived home and slept on the decision, I changed my mind and wanted to transfer my deposit to the Model 3. I reached out to the online customer support and spoke with "******". After a long (and quite rude, on her part) back and forth, I was told that she would not provide me the ***** customer support number and that no matter who I spoke with, Tesla would not transfer my $250 deposit/order fee to the Model 3. While I completely understand that the fee is non-refundable, it was never explained that I could not transfer it to another vehicle. I was really upset at the time, but I really wanted the Model 3 so I went ahead and placed the additional $250 deposit/order fee (RN116666029). After doing more research, I later found that on several Tesla forums and Reddit forums, other customers have been able to transfer their deposit/order fees with their sales advisor. This is extremely upsetting. After finding out this information, I almost feel like cancelling my order and being out $500. In my experience, Tesla's customer service has been subpar and definitely falls below expectation. Being able to transfer $250 to another vehicle should not be a problem for a billion dollar company!
Business response
03/30/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
03/28/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hey,I took delivery of my Model 3 LR on 2.14.22. On 2.25.22, my car was not responding. My car was towed to the service center. ******* center is claiming 'rodents bite through the lines'. And is quoting me $3,279.86 for damages. I have never had a rodent issue in any of my vehicles or the vehicles that belong to my neighbors. I believe this car was damaged already prior to me receiving this car ( either at their factory , through transit or this is just a lemon). In order for the damages to be this extensive, this must have happen already. Also, after experiencing this issue, I did my research and notice hundreds of complains from other other drivers and Tesla has yet to find a resolution for this issue(using soy based wires). This damage needs to be covered by the warranty. **************** is horrible, workers are rude and have an ego, barely an responses through chat (avoiding my questions), I have requested pictures from 2.26.22 and have yet to receive any. I can't even enjoy my brand new vehicle and is starting to truly regret choosingTesla.
Business response
03/29/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
03/28/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a Tesla and my order was canceled by Tesla. I was blocked from buying because my husband bought 3 Teslas and sold 2 of them that were preowned, even though this purchase was personal and under my name not my husbands. We should be treated as different people and its not fair because of his purchase before, im getting punished for it. Spoke to the local sales manager *************************, and she very rude towards me , almost like its personal. She shouldnt be representing Tesla. I spoke to other people about it in which they at least were apologetic and nice about the situation. Im not going to let ****** make this unfair decision. Im seeking either my car purchase to go through or my $250 order fee to be refunded asap. This decision of hers is very unfair to have my order canceled because i share same last name as my husband, even though my order was solely under my name! I did not violate any resale policy!
Business response
03/29/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.

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