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Business Profile

Auto Manufacturers

Tesla, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tesla, Inc. has 153 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 331 Customer Reviews

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    Review Details

    • Matt R

      Date: 05/07/2025

      0 stars! Worst company ever! 3 year lease. Never reported to credit bureaus. No history of making 100% on time payments. Dont buy or lease from Tesla.

    • Henry Y

      Date: 05/07/2025

      Complaint Title: Lack of Response from Tesla Insurance Adjuster and **************** Complaint Description: I filed a claim with Tesla Insurance after my vehicle was involved in an accident. I was assigned a claims adjuster and received an estimate for the repair. However, it has now been nearly a week, and I have been unable to reach either the adjuster or Teslas customer service department, despite multiple attempts by phone and email. During this time, I have been forced to drive my car daily in its damaged condition, which is both unsafe and stressful. There has been no communication or follow-up from Tesla Insurance regarding the status of my claim, the repair process, or any next steps. This experience has been extremely frustrating and disappointing, especially considering the reputation of the Tesla brand. I am requesting that Tesla Insurance provide immediate assistance in processing my claim, assign a responsive representative, and resolve this matter as soon as possible. Desired Outcome: Immediate contact from Tesla Insurance regarding my claim Clear timeline for repair and resolution Improved communication moving forward

    • Yi L

      Date: 03/24/2025

      My solar panel has been producing only half of what Tesla originally promised, and this issue has persisted for over a year and a half (August 2023 February 2025). Despite sending seven different crews to address what should have been a simple fix, Tesla took more than 18 months to resolve the problem. As a result, I incurred over $1,200 in electricity charges from my utility company. I first raised my complaint with Tesla support in December. At the time, they assured me they would handle it. However, when I followed up last week, I received the following response from Tesla: "Thank you for reaching out to Tesla Energy regarding your concern. I'll be more than happy to assist you with this matter. Upon reviewing your account, I see that we needed to visit your property multiple times to investigate and address the issue. After these investigations and attempted repairs, the issue was ultimately resolved, as per Teslas responsibility under your agreement. Your system is covered under warranty for defects and workmanship at no cost to you. However, Tesla is not responsible for utility bills, so we are unable to offer compensation for those charges. I apologize for any miscommunication regarding this matter."I find this incredibly unfair. Is there anything I can do to hold Tesla accountable?

    • Diane C

      Date: 03/24/2025

      No wonder this place has an F rating!!! I am not surprised! I spent an hour and 30 minutes on hold for their service center and no one answered. I was still playing the hold music when I arrived there after getting a ride from my friend. Absolutely the worst ever customer service experience. This would never ever happen with ***** or ********************** You need to do better ******** ***** Service!!! Unbelievable!!

    • Rick M

      Date: 03/15/2025

      Just had my car service at Tesla in ********. Fantastic customer service nice waiting area just a wonderful experience overall.

    • El P

      Date: 03/15/2025

      This so called vehicle is the worst machine every created since the history if vehicles. What a disaster. It can explode, lock you inside, does nothing that a truck is suppose to do. 4x4?...yeah right. It can not move in a centimeter of snow and don't try to go up a hill. Want to get driven into a pole or off of a bridge.? If you do this is the car for you. Mechanical failures abound. Complete garbage.

    • Forrest B

      Date: 03/03/2025

      Cybertrucks look and drive like something that ******** ****** would drive. You know, cause he was a traitor and all. Its also drives like something that someone with 13 kids and addicted to ketamine would drive. I dont want something like this. Tonka Trucks made better vehicles than Tesla.

    • Peter C

      Date: 02/19/2025

      Horrible in making things right. They act like they dont care after delivery. I was referred to Tesla and I was sent a link by my referral. Apparently I didnt do it correct so now my referral doesnt get bonus like theyre supposed to. I tried calling Tesla and explaining the situation and they put it back on me stating because I didnt see green check**** that thats my fault. How was I even supposed to know that I was supposed to look out for a green check ***** I called different Tesla locations and they all just shut me down and wouldnt even give me a reason. They just basically said once the vehicle is purchased itcant be undone. So this person literally convinced me to buy a vehicle and now theyre not getting their bonus because I didnt see a green check **** that theyre stating. No help whatsoever they just shut me down completely. If I could take this car back I totally would.

    • Juno B

      Date: 02/05/2025

      Tesla costumer service is very bad now. They are not clear and do not offer ease of interaction with agents.

    • Tony C

      Date: 02/04/2025

      Bought a model Y in Dec and they didn't install the front license plate. I have to order the plate online myself

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