ComplaintsforTesla, Inc.
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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had Solar City install the panels in May of 2015 when I purchased my home. Solar city was bought out by Tesla who has been the worse to talk to. LADWP told me that they haven't received any savings to energy from the panels since 2015. I don't know what I need to get this fixed. I pay over $1200 in DWP bills plus the solar payment. I find this to be insane. DWP tells me to contact Tesla and Tesla tells me to contact DWP. I feel like a ping pong ball and being taken advantage off. No one is willing to come check this system and when I spoke to a customer service person they told me they would charge me $300 for a service fee. There is something seriously wrong here and I would love to get this resolved. I have been paying this amount since 2015 and see no savings at all.Business response
06/18/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. Going forward, the customer should expect a call from a ********************** representative within the next five business days.Customer response
06/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************************Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am trying to cancel my pre-order for the Tesla CyberTruck and get a $100 refund but seems like the company has made it impossible to get to anyone there, no working customer support email or chat, phone number is impossible to use if you are not an existing Tesla owner. I have screen captured the entire site user experience, it only allows for an ACH transfer request for the refund and then fails to process the bank account every time, I have tried two different accounts 4 times each and these accounts are use ACH transfers with other brands without issue.All I want is for Tesla to refund me $100 and hopefully fix the issue so other customers don't have the same run around. This company had this money for nearly 5 years and now making it hard to refund because I'm not buying an overpriced and under performing product? I'm only asking what the company promised, cancel anytime for a full refund.Looks like the cancellation part went through since I can't use the same reservation to place a an order for the truck but the refund part, well based on this my opinion has drastically changed of this band and its products.Business response
06/24/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate agent has been in contact with the customer to address their reservation refund within the past 5 days. Tesla has provided our position to the customer and considers this matter closed.Customer response
06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************Initial Complaint
06/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On 6/6/24 I was scheduled to returned my Tesla Y 2021 model leased car as I was close to the end of the lease. Additionally, I was getting ready to start a new lease of a new Tesla Y 2024 model. On that day I returned the car without any further directions. I was convinced Tesla will take over from there. However, it was strange I still have access to my Tesla account and I was able to see where the car was going. Two days later, a surprise message in which Tesla was letting me know that in order to close the lease I needed to do inspection on the car and submit pictures? Dont they supposed to tell me this at their location on the day I was handling the car in? They also knew I was traveling to another state where I stay the summer and where I supposed to pick up the new Tesla. Numerous phone calls made, nobody answered and I have to keep paying the lease for the car I already gave back to Tesla. Furthermore, I cannot pick up the new car since Ill be charged for another lease. I have no car at this point and no one in Tesla that wants to resolve this issue but in the meantime Im forced to pay the lease of a car I do not have and is in Teslas power.Business response
06/28/2024
A Lease Maturity Specialist has been in contact with the customer to address their concern regarding their vehicle lease within the past (7 days). Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.Customer response
06/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am leasing Tesla solar panels. Im trying to get a payoff quote from Tesla to purchase the system. There is no way to speak with a human. Any phone number that pops up in a ****** search either doesnt work, or is an automated line with no option to speak with anyone. This is a time sensitive issue as I am selling my house and the buyer needs this information. I need help. Can you please help me get this information?Business response
06/14/2024
Thank you for bringing this concern to our attention. However, the customer must start the process via our Website or Tesla application. Afterwards, a representative will reach out and provide the customer with all available options associated with a home sale.
****************************************************************************************************************;Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had to replace my roof this past February. I have TESLA Solar Panels on the roof that was removed. When it was time to put them back on the roof, a Tesla Representative told me I had to pay around $2,400 in order to put the panels back on my roof. This was for permits. I asked for proof which I never received. I was told this wasn't Tesla, this was sure to where I live. Of course I am concerned due to the amount, it just doesn't make sense and I paid out of pocket for my roof. The insurance company didn't cover the roof at all. Not a *****. When I called Tesla back I was told my inverter box was bad, it isn't a permit issue. I was told the wrong thing. Now I am confused. I said how do you know the converter box is bad if its not hooked up. It is sitting on my patio. It must have been bad before. Why did I not know. I contacted Tesla because I heard it beeping previously. I called and emailed Tesla again and I was told it isn't a inverter box. I am concerned about FRAUD and of course being lied to by a "reputable company". I am also frustrated that it is hard to talk to anyone at this company. They want to communicate via chat which isn't the best option for all. I was told that a supervisor would call me back months ago. That hasn't happened. I requested the supervisor to call several times. I am still paying monthly for leasing these panels (I bought this house with them. I would not have chosen Tesla. I prefer a different *************** My electric bill has been high since I don't have the panels on my roof. Will Tesla provide me with a refund since no one wants to call me to figure all of this out? I wish they would take these panels back and we can both end this relationship. In the meantime I need assistance with making Tesla realize the importance of **************** and how they are lacking in this field.Business response
06/14/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. Going forward, the customer should expect a call from a ********************** representative within the next five business days.Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased Model Y new from Tesla. I traded in a Porsche 911 that was worth MORE than my trade in, which entitled me to a refund of ********. It has now been greater than 90 days and I STILL do not have that refund. My efforts after contacting tesla have amounted to nothing more than being brushed off.Business response
06/21/2024
A Corporate agent has been in contact with the customer to address their concern regarding their refund within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On December 18th 2023 we had a Northeaster. The next day we noticed water spots in the master bedroom ceiling. While researching, we discovered that the Solar Panel Brackets that attached to the roof were leaking in various points. We had no choice but to replace the roof. Tesla is giving us the round and around. We are on our 6 customer service rep and they keep blaming the ridge of the roof. We are tired of they ignoring us, changing what they ask us to do and just giving us no recourse but to reach out to you. We spent over $8K on a new roof.Business response
06/12/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. Going forward, the customer should expect a call from a ********************** representative within the next five business days.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had an accident on May 16 and I filed a claim immediately. My adjuster said I have to send it to a salvage yard and they can do an estimate over there. It is now June 9, not only it took them over a week to tow it to the salvage yard and my adjuster did not even make the phone calls, I had to do it myself, but only until now Ive been calling and sending emails and nobody is responding. My car is in the salvage yard and I have no way to know what is going on. Tesla insurance does not even have a number to call to speak with someone directly.Business response
06/20/2024
A Insurance Claim Adjuster has been in contact with the customer to address their concern regarding their vehicle repairs within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased full self driving through Tesla on 4/23.2024. I downloaded the software and the in town navigation does not work, it also does not recognize stop signs and will only stop at a red light and when the light turns green will not go. I phoned Tesla, the representative looked up my vehicle and said I need to upgrade to a 3.0 computer and it will work. They made the appointment for me for 5/22 at the **********, Ca location. I bought in my vehicle, took them 2.5 days as there was an issue with the firmware. After I picked up, same issues, navigate autopilot does no work, ********** told me I had to wait for software updates. I then contacted ********* and they told me I need to pay an additional $3000 for an infotainment system. I was never told of that before. My vehicle was a late 2017. On the website, it indicated vehicles 2016 and before would not work, but my vehicle is not 2017. I feel there has been a lack of disclosure. Now I have spent $2000 for useless software that would never work on my vehicle unless I spend another $3000. I explained to *********, they told me a manager would contact me. They never did.Business response
06/24/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their Full Self Driving concerns within the past 4 days. Tesla has provided our position to the customer and considers this matter closed.Customer response
06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****************Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This started in the last quarter of 2023. In December 2023, after determining that my solar panels needed to be replaced because it was not producing any energy, their earliest time they could come out for this replacement would be May 16, 2024. I was not able to get anything earlier. At the same time, I would need to pay my full electric bill monthly (500.00/mo) in addition to my monthly charge to Tesla. Then on May 14, 2024, they texted me saying they were unable to come out on the 16th and needed to readjust my time to August 15, 2024 to change these panels. I called at this time to request to have this done earlier if possible because of the hardship caused. They simply stated that it would not be possible and this is the earliest available time. Every task is encouraged to be done on the app and very difficult to get someone to speak with directly. No one has reached out and there is no financial compensation as well. I would not have gone with Tesla Solar in the first place but initially started with Solar City in 2014. They were bought out by Tesla Solar and therefore I need to continue my contract for 20 years until 2034.Business response
06/12/2024
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
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Customer Complaints Summary
3,043 total complaints in the last 3 years.
1,151 complaints closed in the last 12 months.