Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a transmission leak and needed my brakes replaced. I took my car to Amazing Auto Repair & Transmission on 12/11/24. The very next day my car started to jerk. I thought it was because of the breaks not being fixed. I went back to the shop and was told that it wasnt the breaks, it was the Axel. I finally took the car to another shop for a second opinion. I was told that the transmission fluid was pretty low and that I needed to take it back to the shop that worked on it and to get the invoice. I went back to Amazing Auto Repair & Transmission. I was able to get the invoice only to find out that they replaced my transmission fluid with ATF fluid and not CVT fluid which damaged my transmission. Amazing Auto Repair & Transmission is refusing to replace my transmission. ******* the manager said, h*** just have to go through the lawsuit.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in for a rear main seal replacement, because that's where I believed an oil leak was coming from. I provided my own seal. Once they dropped the transmission, they found the leak to be coming from the engine. They ordered the part they needed, and recommended a clutch change. I agreed, they completed the work the following Monday, 07/01/24, where I paid $2258.77 in total (not including the actual oil leak fix yet). After leaving, I noticed my ** was broken despite working at full strength for a year. They told me that the issue is with the fan clutch in the ** compressor after messing with the wiring and not being able to fix it without replacing the part. They then told me that I needed to take it back to where I originally had it replaced. After telling them I don't have a warranty with the original place that replaced it, they told me that since they didn't work on that area of the car, they refuse to repair this without charge. I feel at the least, my compressor should be replaced since it showed no issue for an entire year until being brought into this shop.

  Business Response

  Date: 07/26/2024

  I am the owner of the business, I just returned from vacation and viewed this.  I will look into the matter and respond with an answer to the complaint by 7-31-24 - *****

  Customer Answer

  Date: 07/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************