Business ProfileforChisos Boot Company

I found Chisos Boots online and ordered a pair of Boots as a Birthday gift (After saving up for it)Order was placed on May 5th, I received a pair, however, the boots did not fit and the actual size was very (a little over 1 size smaller). It took them 3 exchanges and for me to take the initiative to send them an outline of my feet to figure out the sizing. During all this time, I had to spend time communicating & each time driving to *** to deal with returns etc. Once I finally received a boot that was a full size bigger, it had signs of wear and had major defects. I sent Chisos photographs and I was met with **** who basically spoke to me in a rude and condescending matter. Instead of fixing the problem and shipping a pair (given all that I've had to deal with thus far) they without any explanation canceled the exchange. When I investigated on other reviews I saw that other customers had issues with QC and lead to silence and no action. Most of the reviews and comments on ************ seem to be from fake accounts, that are intended to mislead people in creating a marketing scheme that is not representative of their brand. Not only that, when I attempted to make people aware of this, my accounts were blocked in an attempt to silence the consumer to continue their bad business practices.