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ComplaintsforCabinets To Go
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We ordered cabinets and installation on March 23, 2023 and had multiple issues with the order, delays in install time and even shipping. I was told I could pick up cabinets at the ****** store so I could keep our install date. Upon arrival I found out I had to drive to *********** to pick up. When the cabinets were installed the installer said we should have had scribe molding and told us to call the store to order. We did place the order and paid extra fees we were not expecting because no one informed us we should have it. On 4/8/23 I was told the installer was out of town but would be in touch soon to install. On 6/1/23 I was once again told we should be hearing from the installer soon. As of today 8/18/2023 I have not heard anything else. I have not received the scribe mounding or been contacted with an install date.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.