ComplaintsforCalendars.com

• Initial Complaint

  08/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered three 2025 calendars and the delivery date said shortly after 6/30/24. It is 8/17/24 and no update to shipping or no contact from company, calendars.com. They were great last year when I ordered but are lacking this year.

  

  Business response

  08/19/2024

  Dear ***************************,

  Thank you for reaching out. I see your order ******* from 5/29 for three beagle calendars that were all on Pre-order with estimated shipping after dates at the time of the order. 

  I understand that the dates may have been estimated as arriving in June at the time of the order, but I see that the Browntrout Beagles  was pushed to shipping after 9/18 and Just Beagles as shipping after 9/1. The Beagle Rules is in stock, and I am happy to split your order so that ships to you separately if preferred; however, we typically hold next year titles to ship them all together once they come into stock. 

  Please let me know if you would like me to cancel the order and refund you, split and ship the in stock title or for us to continue to hold and ship all three together. I also wanted to share that it looks like your order total was $46.97 with the coupon you used at the time of purchase.  

  Please let me know here or via ******************************** how you would like to proceed.

  Sincerely, 

  ***************************- ************** Director

• Initial Complaint

  08/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Calendars.Com order placed 5/25/24 1 each Classic Cars 2024 ************ $6.99 1 each Classic Cars 2025 ************ $16.99 ***** -------------------------------------------------------$6.98 Billed 5/25/24 2024 Calendar received - 6/03/24 2025 Calendar not received, even though promised for 7/17/24.I have no communication with these people!

  

  Business response

  08/07/2024

  Dear *******, 
  

  Thank you for reaching out to us about your order, *******. I apologize for any confusion around the pre-order dates, they are estimates as to when we expect calendars that are not yet in stock to ship after. 

  I see that the 2025 Automobiles Ultimate Classics Wall Calendar arrived to us last week and was stocked into our warehouse bins yesterday, 8/6. Your 2025 calendar shipped out this morning- via UPSMI shipping and should be delivered by the *********** no later than 8/21/24, though typically they arrive sooner than 10 business days from shipment. The tracking number is **************************, please allow ***** hours for the first scan to populate tracking data at www.ups.com/track .

  Please feel free to reach out to me with any other questions or concerns here or via my phone number below. 
  

  Sincerely, 
  *************************;
  Contact Center Director
  ************ 

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Over billed 2 times

  

  Business response

  07/30/2024

  Hello *****,

  We certainly want to look into this issue for you. I have asked ********************** from my Operations team to reach out for a bit of additional information (last four digits of your card, amount of the charges, date and the store number you purchased from, etc. or a copy of your receipt) so we can get this resolved. She reached out via our customer support email, ************************************* but you can also send the information here if easier. 

  Thank you,

  ***************************

  Contact Center Director

• Initial Complaint

  02/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order was placed and never sent. Second replacement order was placed on the phone (one product out of stock) and when I called to inquire, the person said that there was no record of replacement order. Third order for a single product placed. Order was cancelled two days later for lack of stock. A business should know it's stock and refund orders that are not sent without customer needing to follow up.

  

  Business response

  02/21/2024

  Dear ******* & BBB,

  
  Thank you for reaching out about this exceptionally poor customer experience. I see that your original order, *******, from 1/5 shipped via Amazon on 1/11.Sadly, it never tracked as delivered with the last update in ****, ***** on 1/12. I found your lovely call to my team on 2/2/24 where you spoke with ***** and she promised a replacement of the planner, but then it was never submitted.I also see that you attempted to then purchase the planner only to have our inventory be off by 9 pieces and the order canceled and refunded.
  

  I am very sorry that so many things went wrong one after the other and all of them our fault. I have followed up with the team member who did not process the replacement correctly and with our distribution team on the inventory issues. I see you were refunded for both unsuccessful orders, and have added a $10 store credit good for the rest of this year, to your account as a thank you for your loyalty and apology that we completely mucked it up this year. If there is any additional feedback you have or I can assist in any other way, please call me directly at ************ or message me here.

  Sincerely,

  ***************************

  Contact Center Director - Calendars.com

• Initial Complaint

  01/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered 3 calendars on 1/5/24 from Calendars.com. The website states that I should receive the shipment within **** days. When I began using their tracking information it sent me to *** site to track the package. Every day that I checked the *** site it kept saying it would be delivered that day. Today, Jan ************************************************ that they were not shipping the package that it was through the **** instead. I told them that the Calendars.com site linked me to their site to monitor the tracking of the package. They insisted that the **** was the source of the shipping instead. I finally got in contact with someone from Calendars.com today- 1/26/24 and was told that the package would not arrive until around 1/31/24. The package will have taken over 3 weeks to get to me after I ordered and paid for it. The package wasnt even filled until 1/18/24 after the order was received on 1/5/24. This is totally unacceptable business practice for a company to take almost a month to send out an order that it stated on the website took **** days to receive.

  

  Business response

  01/29/2024

  Dear ***** & BBB,

  Thank you for reaching out to us about your order *******. I agree that 9 business days is far too long for us to ship this order out due to several unanticipated challenges for our distribution center. My sincere apologies for this extended processing time. We do try to share accurate expectations for processing and delivery with our checkout specifying **** business days for delivery plus processing time. Below that and in our shipping FAQ we share that processing time can be up to 5 business days for standard shipping orders.  I see yours took 7 business days processing (with 1/15 being a holiday).  I see that you ordered on 1/5, it shipped on 1/18 and looks to be out for delivery today, Monday 1/29 via **** mail.  You can track with the number, **************************, at ups.com or usps.com. 

  Please let me know if it does not arrive with today's mail and I can issue you a full refund. You may reach me through this email or via my direct line at ************.

  Thank you,

  ***************************

• Initial Complaint

  01/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I submitted an order for four **** calendars and 1 yearly planner on 01/02/**** for $64.75. When I had heard nothing from this company after 5 days (although they charged my credit card for the total amount on my credit card on 01/03/2014,and the $64.75 was taken from my credit card the next day I called customer service and was told that they had no knowledge of my order. After further investigation, they said my order was being processed. After waiting another 11 days, I was informed by email that my order had been shipped. That was on January 15th. Today, 01/17/****, I checked and was informed that there was an (EXCEPTION) and do not know if I will ever receive my order. I have made attempts to find out why this has occurred and can get no response. Accordingly I am requesting that this company be investigated for fraudulent commercial trade practices and not be allowed to continue with their continuing business!

  

  Business response

  01/18/2024

  Hello ***** & BBB,

  First, my sincere apologies for the issues with hold and processing times, this is not typical and we are working to remedy the situation as quickly as possible. I see your order is tracking with *** 1Z1822450316829156, it shipped ground and should deliver by Monday 1/22 at the latest barring any extreme weather: 

  **********************************************************************************************************************************************************************************************************;

  We do strive to be very clear about our shipping times, stating in checkout that standard shipping is **** business days plus processing time, which is outlined in our FAQ as 2-5 business days for standard shipping. ************************************************************************************************************* this would mean an order placed on 1/2 with standard shipping should deliver no later than  1/24/24- due to the *** Jr. ******* 1/15.  I do expect that your order will still arrive within this timeframe despite long processing times, due to the shorter shipping time.  If your order is not in hand by Monday 1/22 or you have any other concerns, please contact me through here or by calling me directly at ************.

  Sincerely,
  ***************************
  Contact Center Director

• Initial Complaint

  01/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Made an order for 2 calendars on January 2nd paying shipping($7.00) for a total of *****. My credit card was immediately billed. Website said **** days to receive. Received an email to confirm and one on Jan. 7th stating the following-Thanks for shopping with Calendars.com! Your order #******* is pending fulfillment. We appreciate your patience as we work to fulfill your order as quickly as possible. We will send you a shipping confirmation email once your order has shipped. Please be aware that pre-order merchandise will ship at a later date. You may check the status of your order here.That's the last I have heard. Tried calling but only put on hold. So far today I've been on hold for 40 minutes. I want to cancel the order. Needed these for gifts for dates that have passed.

  

  Business response

  01/17/2024

  Dear ***** & BBB,

  Thank you for reaching out about the issues with your order. We are experiencing unprecedented shipping delays and I'm sorry it means your order will arrive too late for the event you purchased it for.  I'm also sorry that this has lead to unacceptable wait times to reach my customer service team. We do offer live chat as a faster option to reach someone, but I know that isn't everyone's preference. 

  I see that you ordered on 1/2 and it did not ship until today, 1/17. I'm issuing you a full refund for the processing delays and due to you not being able to reach us to cancel. The $36.70 will go back to the **** used for the purchase within 3-5 business days.  The order did ship today with Amazon freight TBA074293438104, so I'd expect you to have the calendars within 10 business days. No need to return them, please keep, gift or donate them.  If you have any additional feedback or issues, please reply here or call me directly at ************. 

  
  Sincerely,
  *************************** - ************** Director

  Customer response

  01/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  01/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Dec. 28 2023 I placed an order for three calendars. As of today Jan. 15, **** nothing has been shipped. This company , unlike most, does not wait until shipping to charge the credit card but takes the money immediately on receiving the order.I suppose that makes sense if they do not expect tp actually ship the goods.After multiple calls to their customer service department to cancel the order I only got multiple multi-hour sessions waiting on hold. What I want is to completely cancel the order and have them refund the money they took from my credit card.The order number is #*******.

  

  Business response

  01/17/2024

  Hello ******* & BBB,

  My sincere apologies for the delay in shipment on your order. We had a very unexpected burst of order volume at the end of December and early January, which combined with expected return volume at the beginning of this year, has created a backlog for our team. We are working through it as quickly as we can. I see you were in contact with Crystal * via phone on 1/15, we refunded the shipping costs ($7.97 that will return to your card within 3 business days) due to the delay. Your order shipped on 1/11 *****, which **** should deliver no later than 1/26/24, and can be tracked at www.ups.com with number: **************************. If you have any additional feedback or do not have your order in hand by next Friday please reply here or call me on my direct line at ************.
  

  Sincerely,
  *************************** - ************** Director

• Initial Complaint

  01/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ordered calendars in November. They took payment from my Charge Card on November 14 for $50.50. I received an email on November 17 saying the order had been received and shipped. It never showed up on any tracking attempts and I still haven't received anything on this date of January 13, ****. They don't respond to any attempts to speak to them directly. I either want the calendars or a refund. NOW!

  

  Business response

  01/17/2024

  Hello ***** & BBB,

  
  First my sincere apologies that your order from November was lost and never delivered- I can fully understand how frustrating that is. All the items you ordered are in stock and I've submitted a replacement order for you with express shipping due to the delays and issues with getting in touch with us. I know you have been an unerringly loyal customer and we truly appreciate that. I'm so sorry we missed the **** this year.   

  The replacement order is *******, you'll see a confirmation email and shipping confirmation when it goes out. Please note any pricing info on the confirmation is in store credit of course. It should deliver to you by Monday 1/22 at the latest barring any weather issues or delays. Should there be anything you need or any other feedback you wish to share, you can message me here or call my direct line at ************. Thank you for reporting this and giving us a change to make it right. 
  

  Sincerely, 
  *************************** - ************** Director

• Initial Complaint

  01/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Date of the transaction was November 6, 2023.Order number was *******. Packing slip was correct, however none of the calendars I received were what I had ordered. I have contacted them thru their virtual assistant and email with no response. I have also tried to call multiple times and have waited over an hour for customer service with no answer.I would like to receive the calendars I ordered. If they are out of stock, I would like a refund.

  

  Business response

  01/16/2024

  Hello ***** & BBB,

   My sincere apologies for the packing error on your order, we do have quality control checks at checkout and it sounds like they were insufficient or missed. I've passed this along to our distribution team so we can strive to improve. One of my team leads ***** called and spoke with you yesterday as it seems you did not receive our email replies on 12/29 and then your 1/3 email was closed due to the notes indicating we'd already replied. Something I will look at as a customer service process and training issue. I'm so sorry that you did not hear back from us in a timely fashion after receiving wrong items and I completely understand why you went to the BBB, and I'm glad you did. As you and ***** discussed, he has issued a full refund to you since the items you really wanted to have are out of stock now.  That refund should be on your card within 4 business days now. Please let me know if there is anything else we can do to remedy this. 

  Sincerely,

  ***************************

  Contact Center Director 

  Customer response

  01/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩