Complaints

This profile includes complaints for Calendars.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Calendars.com

  6411 Burleson Rd Austin, TX 78744-1414

  
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  Go! Calendars, Toys & Games

  210 North Gasser Road Baraboo, WI 53913

• 

  Go! Calendars Toys & Games

  26300 Cedar Rd Beachwood, OH 44122

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  Go! Calendars, Toys & Games

  575 West Linmar Lane Johnson Creek, WI 53038

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  Go! Calendars & Games

  303 Bay Park Square Ashwaubenon, WI 54304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an order for a calendar 5 February. It didnt arrive until ************************************************************************************************ the rain!! I have a covered porch and tray on the porch!! There was no excuse for the idiot to leave it in my driveway!! The envelope was bent and drenched as was the calendar not even presentable!!! I was already a month behind!! When I complained to calendars.com, they were not accommodating at all!! Ive been a regular customer ordering multiple ******************** a years with them for at least the last four years!! I merely requested they refund me and send me a calendar as a courtesy for my trouble!! They refused!! I requested they apologize, they did that as fake as it was, and I requested they counsel their deliverers and they did not agree to do that!! They told me I could only do one or the other, refund or wait another 3 weeks to get another calendar to possibly just have it delivered the same way!! There was no care taken with my calendar at all which was completely disappointing. Then I requested a supervisor call me to discuss and they told me not to send any more emails about this!! Clearly they care nothing about me as a returning customer!! I informed them I would take it up with the bbb fb and ****** to inform others of my experience and recommend they do business elsewhere!! I also requested they stop soliciting to my address and close my account!!! They are putting me through the ringer to do that!! The customer service at this place is hands down the worst Ive ever experienced!! Im sorry I ever got one calendar from them!!!

  

  Business Response

  Date: 03/03/2025

  Dear ******* *****,

  My sincere apologies for both the delay in replying and the issues with your original order from February being left in the rain and an unsatisfactory customer experience- how disappointing and frustrating!

  I tried to call you to check in on if you are seeing the refund back on your AMEX now, but ended up leaving a voicemail.  We issued you the refund as requested on 2/20, but it can take up to 5 business days to show as a credit depending on the financial institution, which means it should show by 2/27 and I confirmed it shows processed on our end.  I also hear your complaint about the package being left outside in the rain by the carrier and will use your tracking number to escalate that feedback through the channels we have in place. I'm doing my best to also send you one of the last 2 copies we have of the Titans Wall Calendar via *** priority as an apology for the negative experience and the error that led to me not replying your concerns in a timely fashion. You should see a confirmation email (please know all pricing is on store credit, no charge of course) and within 1-2 days a shipping confirmation email. 

  Should you have any other feedback, not see your refund yet, or wish to discuss this with me further, please don't hesitate to email here or call my direct line at ************.  

  Sincerely,

  ****** *******

  Contact Center Director

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Not only did Mrs. ****** apologize for the poor customer service I encountered, but she went as far as to send me a new calendar at no charge, which was delivered to my porch as they normally are.  She apologized for how the last calendar was delivered, and I was granted a full refund for it as well as given a new calendar to replace the one that was messed up.  I appreciate Mrs. ******** willingness to assist and cooperate with me to maintain me as a customer with **********************.  
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from Attic Salt store in ********, **. I have attached a copy of the receipt showing the date, location, time, and amount of purchase. I contacted customer support over this issue and was told that a refund would be issued to me within 2-3 business days. It is now more than 9 days without receiving any update. I would just like the full amount of this purchase totaling $45.56 refunded to my original method of payment as soon as possible. I have attached a copy of the emails that I have sent and received showing my conversations with one of their support agents stating that a refund would be issued to me without returning the item. Here are the details of the receipt in case the attachment doesn't display:store # - 3867 Tr # - 003867-00940-0026774 Rgstr # - ******** Cshr # - 9086 01/11/2025 3:56 PM 1 * SWSHT BB Circle Crest Grey @X ************* Subtotal $42.00 Sales Tax - 3.56 Total - $45.56 Card Amount $45.56 ****** **********6895

  

  Business Response

  Date: 01/23/2025

  Hello ******* and BBB- 

  Our sincere apologies for the wait time in getting your credit processed through our accounting team- during our peak season, sometimes these requests take longer than they should to process. I have confirmation from our Controller that this credit shows as fully settled on our end as of 1/22/25. I'm attaching the export from our payment processor showing the charge and reversal of the charge. 

  Time for credits to show back on the card from when they are processed on our end depend on the card issuer, but typically it is not more than 3 business days. 

  Apologies for the frustration this clearly caused and please let us know if there is anything else we can do to help. 

  Thank you,

  ****** *******

  Contact Center Director

  Customer Answer

  Date: 01/29/2025

  Complaint: 22843514
  
  I am rejecting this response because:

   

  It has been almost a week since this refund was supposed to be issued and I have still not received it. I've checked with my bank and they are showing no pending credits to my account. I just wanted to follow up on this process as it's been longer than what was stated.
  
  Regards,
  
  ******* ****

  

  Business Response

  Date: 01/30/2025

  Hello *******,

  At this point - we have provided the details from our payment processor to share with the bank in reference to your refund. I would be happy to coordinate a time with you to call your bank/ financial institution to discuss this further or encourage you to share the details on the refund with them and ask them to investigate why the credit is not showing. While it is rare- there have been other cases where the original charge is removed from the statement (looks like 1/11/25 in this case) instead of it showing as a pending credit. My direct line is ************ or you can reply here if there is a day/ time window that would be ideal for me to try calling you again? 

  Sincerely,

  ****** *******

  Contact Center Director

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed,payment made. Never received my order. Their web site doesn't list a phone number or email. Very disappointing.

  

  Business Response

  Date: 03/19/2025

  Hello,

  I am so sorry for the delay in responding. Your BBB complaint got lost in the shuffle at the end of our retail season.

  It appears your original order was lost and a replacement was already issued. I show the replacement delivered on 12/30/24. Please let us know if you did not receive this replacement.

  Our phone number is in our Help section, located in the top right of the screen. The phone number is at the bottom of the page. For future reference it is ************.

  Sincerely,

  ******* ********

  VP Digital Operations

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  for many previous years, I have ordered my calenders here without a hitch, but this year, its a complete foul up. On 8/27, I placed an order of 3 calenders, total *****. I didn't get a confirmation that I placed order, 1st sign of trouble, I thought. I called, and she said it may have went to spam email, which it did. On September 4, I received email that it was shipped. And will be delivered September 9. Come 9/9, tracking says, will be delivered 9/10. Come 9/10, the tracking stopped, its say, sorry, we will update when they have a new delivery date. All the while, I called in, almost everyday, they have answered the phones very well, and assured me that, nothing is wrong. I begin to think, that you guys are pulling my leg. Why do you guys charge the credit immediately, when there is no promise for delivery. If its on back order, it doesn't say, and yes, your staff on the phones were most courteous.

  

  Business Response

  Date: 09/16/2024

  Hello ***,

  My sincere apologies for the frustrations this year! I am also so sorry to share that I spoke with Amazon Shipping and they have confirmed your package was lost in shipment, i did file a complaint to our representative there.

  I am sending a replacement with Priority shipping to you, it will ship by Wednesday of this week and should delivery by next Monday 9/23. You will see an email confirmation with a new order number, *******. It shows some pricing the summary, but you are being charged nothing as we still owe you an order.

  If you have any questions, please call me. My direct line is ************.   Thank you for being such a loyal customer and I'm so sorry we did not meet expectations this year, I will do what I can to make it right. 

  Sincerely,

  *************************;
  Contact Center Director

  Customer Answer

  Date: 09/17/2024

  Complaint: 22280758
  
  I am rejecting this response because:
  i appreciate that another one is sent out, however, until I have the delivery at my door, I cannot say that I am satisfied. I will wait and see.

  
  Regards,
  
  *************

• Initial Complaint

  Date:08/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three 2025 calendars and the delivery date said shortly after 6/30/24. It is 8/17/24 and no update to shipping or no contact from company, calendars.com. They were great last year when I ordered but are lacking this year.

  

  Business Response

  Date: 08/19/2024

  Dear ***************************,

  Thank you for reaching out. I see your order ******* from 5/29 for three beagle calendars that were all on Pre-order with estimated shipping after dates at the time of the order. 

  I understand that the dates may have been estimated as arriving in June at the time of the order, but I see that the Browntrout Beagles  was pushed to shipping after 9/18 and Just Beagles as shipping after 9/1. The Beagle Rules is in stock, and I am happy to split your order so that ships to you separately if preferred; however, we typically hold next year titles to ship them all together once they come into stock. 

  Please let me know if you would like me to cancel the order and refund you, split and ship the in stock title or for us to continue to hold and ship all three together. I also wanted to share that it looks like your order total was $46.97 with the coupon you used at the time of purchase.  

  Please let me know here or via ******************************** how you would like to proceed.

  Sincerely, 

  ***************************- ************** Director

• Initial Complaint

  Date:08/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Calendars.Com order placed 5/25/24 1 each Classic Cars 2024 ************ $6.99 1 each Classic Cars 2025 ************ $16.99 ***** -------------------------------------------------------$6.98 Billed 5/25/24 2024 Calendar received - 6/03/24 2025 Calendar not received, even though promised for 7/17/24.I have no communication with these people!

  

  Business Response

  Date: 08/07/2024

  Dear *******, 
  

  Thank you for reaching out to us about your order, *******. I apologize for any confusion around the pre-order dates, they are estimates as to when we expect calendars that are not yet in stock to ship after. 

  I see that the 2025 Automobiles Ultimate Classics Wall Calendar arrived to us last week and was stocked into our warehouse bins yesterday, 8/6. Your 2025 calendar shipped out this morning- via UPSMI shipping and should be delivered by the *********** no later than 8/21/24, though typically they arrive sooner than 10 business days from shipment. The tracking number is **************************, please allow ***** hours for the first scan to populate tracking data at www.ups.com/track .

  Please feel free to reach out to me with any other questions or concerns here or via my phone number below. 
  

  Sincerely, 
  *************************;
  Contact Center Director
  ************ 

• Initial Complaint

  Date:05/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over billed 2 times

  

  Business Response

  Date: 07/30/2024

  Hello *****,

  We certainly want to look into this issue for you. I have asked ********************** from my Operations team to reach out for a bit of additional information (last four digits of your card, amount of the charges, date and the store number you purchased from, etc. or a copy of your receipt) so we can get this resolved. She reached out via our customer support email, ************************************* but you can also send the information here if easier. 

  Thank you,

  ***************************

  Contact Center Director

• Initial Complaint

  Date:02/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed and never sent. Second replacement order was placed on the phone (one product out of stock) and when I called to inquire, the person said that there was no record of replacement order. Third order for a single product placed. Order was cancelled two days later for lack of stock. A business should know it's stock and refund orders that are not sent without customer needing to follow up.

  

  Business Response

  Date: 02/21/2024

  Dear ******* & BBB,

  
  Thank you for reaching out about this exceptionally poor customer experience. I see that your original order, *******, from 1/5 shipped via Amazon on 1/11.Sadly, it never tracked as delivered with the last update in ****, ***** on 1/12. I found your lovely call to my team on 2/2/24 where you spoke with ***** and she promised a replacement of the planner, but then it was never submitted.I also see that you attempted to then purchase the planner only to have our inventory be off by 9 pieces and the order canceled and refunded.
  

  I am very sorry that so many things went wrong one after the other and all of them our fault. I have followed up with the team member who did not process the replacement correctly and with our distribution team on the inventory issues. I see you were refunded for both unsuccessful orders, and have added a $10 store credit good for the rest of this year, to your account as a thank you for your loyalty and apology that we completely mucked it up this year. If there is any additional feedback you have or I can assist in any other way, please call me directly at ************ or message me here.

  Sincerely,

  ***************************

  Contact Center Director - Calendars.com

• Initial Complaint

  Date:01/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 calendars on 1/5/24 from Calendars.com. The website states that I should receive the shipment within **** days. When I began using their tracking information it sent me to *** site to track the package. Every day that I checked the *** site it kept saying it would be delivered that day. Today, Jan ************************************************ that they were not shipping the package that it was through the **** instead. I told them that the Calendars.com site linked me to their site to monitor the tracking of the package. They insisted that the **** was the source of the shipping instead. I finally got in contact with someone from Calendars.com today- 1/26/24 and was told that the package would not arrive until around 1/31/24. The package will have taken over 3 weeks to get to me after I ordered and paid for it. The package wasnt even filled until 1/18/24 after the order was received on 1/5/24. This is totally unacceptable business practice for a company to take almost a month to send out an order that it stated on the website took **** days to receive.

  

  Business Response

  Date: 01/29/2024

  Dear ***** & BBB,

  Thank you for reaching out to us about your order *******. I agree that 9 business days is far too long for us to ship this order out due to several unanticipated challenges for our distribution center. My sincere apologies for this extended processing time. We do try to share accurate expectations for processing and delivery with our checkout specifying **** business days for delivery plus processing time. Below that and in our shipping FAQ we share that processing time can be up to 5 business days for standard shipping orders.  I see yours took 7 business days processing (with 1/15 being a holiday).  I see that you ordered on 1/5, it shipped on 1/18 and looks to be out for delivery today, Monday 1/29 via **** mail.  You can track with the number, **************************, at ups.com or usps.com. 

  Please let me know if it does not arrive with today's mail and I can issue you a full refund. You may reach me through this email or via my direct line at ************.

  Thank you,

  ***************************

• Initial Complaint

  Date:01/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an order for four **** calendars and 1 yearly planner on 01/02/**** for $64.75. When I had heard nothing from this company after 5 days (although they charged my credit card for the total amount on my credit card on 01/03/2014,and the $64.75 was taken from my credit card the next day I called customer service and was told that they had no knowledge of my order. After further investigation, they said my order was being processed. After waiting another 11 days, I was informed by email that my order had been shipped. That was on January 15th. Today, 01/17/****, I checked and was informed that there was an (EXCEPTION) and do not know if I will ever receive my order. I have made attempts to find out why this has occurred and can get no response. Accordingly I am requesting that this company be investigated for fraudulent commercial trade practices and not be allowed to continue with their continuing business!

  

  Business Response

  Date: 01/18/2024

  Hello ***** & BBB,

  First, my sincere apologies for the issues with hold and processing times, this is not typical and we are working to remedy the situation as quickly as possible. I see your order is tracking with *** 1Z1822450316829156, it shipped ground and should deliver by Monday 1/22 at the latest barring any extreme weather: 

  **********************************************************************************************************************************************************************************************************;

  We do strive to be very clear about our shipping times, stating in checkout that standard shipping is **** business days plus processing time, which is outlined in our FAQ as 2-5 business days for standard shipping. ************************************************************************************************************* this would mean an order placed on 1/2 with standard shipping should deliver no later than  1/24/24- due to the *** Jr. ******* 1/15.  I do expect that your order will still arrive within this timeframe despite long processing times, due to the shorter shipping time.  If your order is not in hand by Monday 1/22 or you have any other concerns, please contact me through here or by calling me directly at ************.

  Sincerely,
  ***************************
  Contact Center Director