Business ProfileforVolvo Cars of Austin

This is Defiantly the Austin dealership.It is clean on the inside. Sales people look professionally dressed and will make sales on cars they can not offer; in addition, they have alot of inventory, they use as a bait and switch technique online and in the front lot inventory.Example. Look for availability on line found 1 or 2 of what we wanted but no the color. Did see a few used that matched up. Called they were available. Made a 1.5 hour trip. Was told all were still available. Test drove. Still was told we could buy that car. Got a price sales person went in twice with management and made a deal. Then came in agreed and in ***** we shock on it said it was sold and a deal had struck.(we asked three times are you sure we can buy this vehicle with its setup each time was a yes)He left to get us the keys. Came back and said well someone saw it earlier, wants to maybe buy it and now we would put us in a like vehicle with less adminities,no air ride, no speaker set up and not blacked out. Nearly 20 thousand in upgrades.(Bait and switch definition)(texas handshake contract) we asked for our ID, and information back.Lose of confidence to drive round trip 3 hours and sit through 1.5 hours to have this level of experience.Does not provide a level of professionalism for this type of car brand.Again-several carsales individuals. Alot of lower attrition models with similar make **** More than any other within 60 miles.Dallas maybe a better options.Postive-volvo has good warranty and plenty of cars in the lobby.Negative-bait and switch, like several others but it happened while we were there trying to sign paperwork after the handshake had happen.The manager already knows. No replied needed on the post other than. Yes we did this. Thank u

Bait and switch is defined as " false advertising in which the vendor advertises a deal they don't intend to honor" . That is not what happened in this case. Two customers were trying to buy the same vehicle dealing with 2 different salesmen and two different sales managers at the same time. Unfortunately the customer that ended up purchasing the vehicle had been negotiating with a manager before this customer agreed to purchase the vehicle. It literally happened at the same time, both customers were in the dealership and only one customer could ultimately buy it.