Current Alerts For This Business
Pattern of Complaint:
BBB files indicate 360training.com, Inc. has a pattern of complaints from consumers alleging difficulties receiving their OSHA cards after completing their course. Consumers allege 360training informed them they would have to pay $89 to receive a replacement card which consumers allege they initially did not receive.
Consumers also allege issues with the content of courses including relevancy between tests and course work as well as consumers experiencing technical difficulties.
Consumers also alleged difficulties with discount codes.
BBB submitted a written request on July 20, 2023, and August 4, 2023, to the company encouraging them to address the pattern of complaints.
On October 18, 2023, 360 Training, Inc. responded to BBB's concerns of their pattern of complaints stating they have a return process to reach out with returned cards and most missing card cases are presented as they await the return of the card from USPS. 360 Training Inc. is not permitted to automatically issue a new OSHA card without the card being returned.
360 Training, Inc. has implemented including with each mailed card instructions students can confirm the receipt of their OSHA card with a toll-free number to help validate that the OSHA card has been delivered.
For more details regarding disputes received by BBB, please visit the complaints tab of this business's BBB Business Profile.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 2nd I have purchased NYC SST: 16 Hour Supervisor Refresher Package from 360Training, because my SST Supervisor Card will expire on September 3rd. I have completed all the courses from this package on August 9th and on August 11th I have send all required Affidavits, copy of my driver license and copy of a bill to the organization, so they can mark my course completed, issue my certificates and ship my card to me. On August 14th I have contacted them over the phone for a fist time. The *** told me to resend him the Affidavits, because they don't have them and promised everything will be resolved in ***** hours. Since nothing was done, I called back on the 19th. Spoke with Supervisor - **************************. Who also asked me to send him all previously send information to him as well as copy of my current SST card. I have resend all the paperwork again. **************** said he has a direct contact with the department that issues the affidavits and he will contact them and everything will be resolved that same day or the following day with him promising me a soft copy of my new SST Card. Again nothing happened. So I spoke with the same gentlemen again on 21st only to get the same excuse that the ********************* is not getting back to him, and he will email me when it is done. It has been 2 weeks since courses and paperwork was send in. I have nothing marked as complete, which means that if it is not by September 3rd. I must complete not just a refreshed 16 course, but a shole new 62 hour course. Speaking with 360training on the phone, even with a supervisor is unhelpful, sending them emails on the provided emails is even worse. They just blame the other department, to which you cannot talk to, and apparently they don't want to talk to.I need my course marked complete, because without having SST card, I cannot work, or get paid. Two weeks of back and forth and still nothing.
Business response
08/27/2024
Dear *******************************,
We hope this message finds you well. Thank you for reaching out and giving us an opportunity to address your concern.
We appreciate your patience as we worked through the details with our Regulatory Team to ensure compliance with NYC DOB requirements. Your commitment to completing our courses for the *** card is highly valued.
The initial issue with your course status was due to the expiration of your **** 30 Hour card. Given the detailed requirements from *** DOB, validating your documents took some time. Thanks for providing the screenshot. After reviewing everything, weve confirmed that your completion of the 16-Hour Refresher Training means you do not need to redo the **** 30 course.
As of our discussion on 8/26/2024, your courses are now marked as complete. Weve also sent you the digital copy of your *** card, valid until 08/26/2029. The physical card should arrive within 2-3 weeks.
Thank you for your understanding and cooperation.Customer response
08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This started back in April. I am teaching classes that I am supposed to be able to register and get the student permits back in 30 days. I've called over 10X and they say the same thing, I need to upload a document that I have twice but besides the fact it shows on their website as active anyway. I still have permits I am waiting on since April that should have been back in 30 days. They have sent back test saying info was missing but because we take copies of every test, we were able to send them back and say "no! the info is right here!" And that did not happen to just us, all of our sister amphitheaters had the same thing happen. I am a certified trainer through the state of ********** and if I don't do things correctly. I could lose my license to teach this class. Also, they keep asking me to submit the same document you can plainly see on my portal!Business response
08/23/2024
Dear *******************************,
We hope you are doing well, and we value the chance to address your concern. We appreciate your feedback and acknowledge the inconvenience you had during your recent interaction with our organization.
It is important that we have all the required information before we can successfully process a session. Few months ago, we have tried to process these sessions, but the participants involved were not able to provide their complete details. We have sent several email notifications to request for the missing information, but we have yet to receive the rest of it.
Session ID: ******
Session Date: 04/24/2024
*************************** waiting for gender confirmation
*********************** - waiting for gender confirmation
************************* waiting for Date Of Birth
Session ID: *******
Session Date: 04/10/2024
*********************** waiting for SSN
***************** waiting for SSN
Session ID: ******
Session Date: 05/18/2024
*********************** provided an invalid SSN Number
Also, we have received your concern that you are unable to register a session, and a ticket was created to have it fixed, PIR-*****. We have reached out to you to re-upload your jurisdictional training permit so we can have it approved.
We sincerely appreciate the opportunity to provide clarity on this matter. If you require any additional assistance, please do not hesitate to reach out to our dedicated customer care team. Thank you for your cooperation.
For further assistance, please reach out to us through the following contacts:
General Support: **********************************
Support Ticket Follow-Up: *******************************Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an OSHA-10 General Industry certification course so I could begin searching for employment in my area and finish my application with the local IATSE-720 chapter here. Upon completing the course, I was sent an envelope that was supposed to contain my OSHA-10 certification card, which is all that the union and other employers have informed me they will accept. I did not receive the card in the first envelope, so I reached out to their customer support and they sent me another one, and included a **** tracking number. Despite the tracking saying that the card has been delivered, I still have not received the card more than 12 days after the tracking marked it as delivered. After this SECOND attempt to send me a card, I contacted customer service again, and I have gone 48 hours with no response.Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've been constantly calling the 360training support for the last 6.5 weeks requesting for an update on where my 40SST card is. Every single time I have talked to a supervisor or any employee, I receive the same script filled with lies. I don't even think they have a supervisor I think one rep just hands the phone to the person right next to him and claims to be a supervisor because there is no difference talking to either. The say that they will expedite the process and either give you a call or email back regarding the situation ***** after the call. How do you expedite the process every week and not send out an update, or not mail out the card in general. How hard can it be? The email/call never comes and when you call back its the same thing everything, just going around in a circle. The course is a 425 dollars course and they had no problem taking that money.Business response
08/19/2024
Hi *********************,
Thank you for bringing your concern to our attention. We hope this email finds you safe and well.
Your satisfaction is important to us, and we want to assure you that we have worked on resolving your concern. Please be advised that a reprint of your SST card was processed and mailed on 8/13/2024 to ******************************************************************************************
We trust that you have successfully received the mail, as **** tracking #********************** confirms it was delivered.
We value your business and are committed to providing you with the best possible service.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us through the following contacts. We are here to help.
General Support: **********************************
Support Ticket Follow-Up: *******************************Initial Complaint
07/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I paid and completed the NYC SST: 22-Hour Supervisor OSHA TRAINING. The course is completed in June 3 and I provided all the required documents to 360Training and I haven't received my card. I have called more than 30 times the company and the only response that I got from them everytime I called was "we are going to expedite your case and you will receive a response in 48 hourse" This is been going for almost 2 months now and I need my card to work and provide for my family.Business response
08/12/2024
Dear *********************,
We hope this communication finds you well and are grateful that you have given us the opportunity to address your concern.
It is confirmed that you completed your SST courses with us and your SST card has been issued and mailed to the address you provided at ****************************** on July 29, 2024, via **** priority mail with tracking number: 9205590220086350555258. As per the tracking number, your SST card has been delivered to your address on August 1st, 2024.
We appreciate the opportunity you have given us to address the matter, and we recognize the challenges that this has caused. Our committed customer service team is here to assist you with any further questions or in times of need.
We value your patience as we work towards a satisfactory resolution. Thank you for your understanding.
For further assistance, please reach out to us through the following contacts:
General Support: **********************************
Support Ticket Follow-Up: *******************************Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Taking online ******************** Course. Several of the courses have crashed due to server issues on their end and have reset timers. You need 3 hours to begin final exam. One course the timer shows I have been on the course for 22h and 26min. I called support twice and emailed screenshots 4 separate times and they continue their course is fine and no issues on their end. The school is by far the word continuing education platform I have used in over 20 years of real estate.Business response
08/09/2024
Dear ***********************,
We hope this message finds you well. We appreciate the opportunity to discuss our **************************************** course requirements and course behavior.
Please be informed 360training.com is a regulatory and compliance training provider across multiple product lines and we take compliance very seriously. The training course package you have registered for is part of our regulated training portfolio and is fully in compliance with the regulations set by the ****************** of **** Estate.
We acknowledge you reaching out to us over the phone and via email wherein our customer support representatives responded promptly. We filed an engineering ticket when you reported that you lost your progress, upon further verification, our database found no evidence regarding the lost progress.
Our course player can't be put in idle mode as that will result in you being kicked out of the course or progress not to saved. In addition, you need to make sure that you click the save button when exiting out to make sure that your progress is saved correctly. Some of our regulated courses have a seat time requirement before the final exam become accessible. This requirement is set forth by the state regulations.
We appreciate your feedback and please note that our goal is to make our customers experience better. Therefore, we will forward this to our regulatory and content developers to see how our course player can still be improved.
As of this writing, we see that you have already completed all the courses included in the package. Please let us know if there is anything else we can assist you with by sending us an email at **********************************.Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought their 3 class premium package and had access to courses for a year. Since I bought this package in mid 2023 and the ********************* of real state made additional training requirements my certificate was not accepted. My problem with this is that 360 training made no effort to inform me of these additional requirements while my courses were active. The purchase last a year and the dashboard continuously said that these classes were completed. I received no email detailing additional training requirements and no notification that my certificate of completion would not be accepted by california. So I call and inform them of what had happened and they said that my only option was to pay them 80 bucks for the 3 courses again 2 of which I don't need and one of which I only need 1.5 hours of training for. They will not comp the classes, reopen the course work and allow me to take the extra training and insist that I pay them more money for the same class I had access to in 2024. So what I actually paid for was for 3 months of valid class work for certification in 2023 but was charged as if I had paid for an entire year and that nothing else was required. The dashboard said class completed in 2024 and their inability to inform me has now made it so I wasted 45 hours and 80 bucks.Business response
08/09/2024
Dear **********;******,
We trust this message finds you well. Thank you for allowing us an opportunity to address your concern.
Here at 360training.com, we focus on providing regulatory and compliance training across various industries, including real estate. The course you've signed up for is part of our lineup approved by the ********************* of *********** (DRE).
Recently, California Senate Bill 1495 was passed, which now requires updates to *********** Practice courses to include Fair Housing and Implicit Bias Training. We've already made these updates to our course content.
Before these changes took effect, we sent out emails every two weeks from November 15, 2023, to December 27, 2023, informing you about the ** 1495 updates. Our goal was to ensure you were well-informed and ready for the new requirements starting January 1, 2024. If you didn't receive these emails, please check your spam or junk folder, and also confirm that your email address ************************* is correctly listed in our records.
We understand how crucial these updates are for your professional growth, and we're dedicated to equipping you with the knowledge you need to succeed. You've already been enrolled in the updated *********** Practice course that complies with ** 1495. Simply log in to your account to access your training, which is valid 60 days from today (until September 27, 2024 | 11:59 PM (CST)).
If you have any questions or need further assistance, please feel free to reach out to us. We're here to assist you every step of the way.
General Support: **********************************
Support Ticket Follow-Up: *******************************Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I attended and completed my SST 10 training with 360 Training and submitted all documentation to receive my SST card. They have not only not provided the card, but after all this time, they are still not helping with my card and keep giving me the run around and not resolving the issue and complaint.Business response
07/18/2024
Hi *******************,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the delay in receiving your SST card. Your satisfaction is our top priority, and we truly appreciate your patience as we worked to resolve this issue promptly.
We are pleased to inform you that your SST card has been shipped on 7/11/2024 to the address you provided. For your convenience, a softcopy of your SST card is also attached to this email.
SST card mailing address: *****************************************
We value your business and are committed to providing you with the best possible service.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us through the following contacts. We are here to help.
General Support: **********************************
Support Ticket Follow-Up: *******************************Customer response
07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I purchased a learn2 serve package from them for my mother on July 11. This package contains a training course and an exam portion. The training portion was completed and when it was time to take the exam, we have been encountering one obstacle after another. First, although we have a strong enough Wi-Fi at home, each time she attempts to take the exam, the remote ******* tells her the internet is not good enough and we need to go somewhere else with better internet. We finally found a library that offered study rooms and everything seemed to work well until it was time for her to start the exam. She was told she would have to cover the windows to the study room. Mind you, this is a private study room in a public library. The library staff made it clear to us that for security reasons, they are unable to cover the windows. The ******* insisted this was their policy, and the window had to be covered. After driving half an hour to the library and wasting an hour there with the *******, we had to leave and she could not take the exam. We have no other options of where to take the exam, and they don't offer physical locations with in-person proctors. This "policy" was not stated prior to the purchase of the exam, and we are requesting a refund of the exam portion of the package ($69.99) which they have outrightly refused, citing that it has gone beyond the 72-hour refund period. It has taken us a week of daily attempts to take the exam to no avail, so the 72 hour period should not apply in this case, and this is a problem caused by their policy so this is on them, not us. If their policy prevents us from taking the exam, then they should be able to refund the exam cost, so we can go elsewhere to get it done, since at this point, it is impossible to get it done with them.Business response
07/15/2024
Hi,
We apologize for this situation and are looking into it on our end. We were not able to find your profile with the information provided below:
Ore Ade-army
***************************************************************
Daytime Phone: **************
E-mail: ***********************Customer response
07/15/2024
Complaint: 21942885
I am rejecting this response because: I made it clear in my complaint that I am writing on behalf of my mother who I PAID for the training for. SO it is my money affected in this, and her time affected. I included the invoice as an attachment to my complaint. That contains all the information you need. I have attached it here again. If you are paying attention, you would have seen the attachment, instead of trying to discredit me by saying you cannot find my information, Go through the complaint carefully and you'll find all the information you need. I still have more complaint about the quality of your training, but I'm still gathering all my proof, before I file another complaint.
Regards,
Ore ********Initial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased for $379.00 a 20-hour training course, plus additional $79.00 study course for the **** (National Mortgage Loan Servicing) in order to meet the requirements set forth by the nation in order to take the **** exam. I also purchased a 3-hour course specific to Texas licensing. I completed all the required hours and homework, but was only given the certificate of completion for the ***** portion. When I reached out to the testing site, 360Training, I was given the run around and told that my 20-hour course was still being graded and to check back in 7-14 days. I did just that and to no avail. My next course of action was to call their number and speak with a live human. Upon contacting the company, I was told that I would have to pay to reinstate the account and complete the 20-hours of training AGAIN. I stated that this was not right, as I have evidence of having submitted the course homework and the error is on their part, not mine. I asked to speak to a supervisor but was told none were available and that one would call me back at a later time. I asked for a direct number or extension to reach their management team and was told the number provided was the only number available. I have not been contacted by a supervisor to resolve the matter effectively.Business response
07/10/2024
Dear ************,
We hope you are doing well, and we value the chance to address your concern. We appreciate your feedback and acknowledge the inconvenience you had during your recent interaction with our organization.
Course: NMLS 20+3 Hour *****-SML SAFE Comprehensive Online Pre-Recorded New License Course + Test Prep
Enrollment Date: 2024-06-08
Order ID: ***********
Ticket: ACS-165809
Upon purchasing your course, you were prompted to choose your desired track for completion. The course will then be accessible in your account on the designated start date and must be finished in accordance with the specified schedule based on your selected track. This protocol is mandated by NMLS for all accredited MLO courses.
I do show that there is a ticket that was created for your extension request on June 17th, which regrettably was not granted. Kindly note that extension approvals are subject to the discretion of our regulatory team.
Following your request for escalation on July 1st, a supervisor promptly contacted you and has approved a complimentary re-enrollment for your course. We strive to provide exceptional customer service and are committed to assisting you with a successful completion of your training.
For further assistance, please reach out to us through the following contacts:
General Support: **********************************
Support Ticket Follow-Up: *******************************
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