Complaintsfor360 Training, Inc.

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased their real estate post licensing education course on 11.18.2021, yesterday evening. I reached out today due to a malfunction in their software for teaching and certification, as the software would kick you out in the middle of the quiz, and the quiz would be graded "as-is". It would not give you the option to go back and complete the assessment. In order to receive your real estate post licensing certification, you must have a 75% average on both the in course assessments and the post licensing exam. These scores affect the assessment averages. When it kicks you halfway through, its an automatic 50/100%, or in my case, 0/100% as it kicked me at the beginning of the assessment. I went on to contact customer service today, and they openly recognized that this glitch is an ongoing issue in their software. However, they assured me that there was nothing they could do in regards to the issue and nothing could be done about the low score averages produced by this system error. Their best recommendation to me was to continue their course, make excellent grades, and just hope that this glitch stops happening (even though it occurred on two of the three assessments I have taken). I explained to them that it seemed unfair that my scores were to suffer due to an error on their end, to which they agreed and then assured me I could still potentially pass as long as it stops happening. I asked the customer service representative to see what my other options were, otherwise I would like to receive a refund in order to go somewhere else for my post-licensing education. He assured me that a refund was an option, but he would like to try and rectify the situation first. Upon returning from a hold, he told me that my only option was to continue the course and hope that I pass and that there are no more issues with their software. I then told him I would like to discuss a refund, to which I was told they do not issue refunds.

  

  Business response

  12/03/2021

  Dear ***************************,
  
  We hope this email finds you well during this **** of uncertainty. We apologize that you feel to have had a negative experience with the training course and we are grateful for you in allowing us an opportunity to explain.
  
  Our records reflect that you have purchased GA **** License: Starting **************** Career on 11/28/2021. On each ****** quiz / assessment, you will have 3 attempts to achieve the courses Required Mastery Score of 70%. In the event that you got kicked out while taking any of the quizzes or assessment and you have not answered all items nor reached the max **** allowed, that attempt will be considered as an invalid attempt in which we can unlock once you have maximized all allowed attempts.
  
  Upon checking on your ****** 3:Prospecting, Part 2 quizzes, your first attempt was valid because youre able to answer all questions and got a 66% score. You tried to access the quiz the 2nd **** and was not able to answer any questions, in which that attempt is considered invalid. On the 3rd attempt, youre able to complete and meet the passing score at 83%.
  
  There are several reasons why youll be kicked out while taking any of the quizzes or final exam. Biggest factor would be your internet connection. If you have an unstable internet connection or your internet fluctuates even for a second, the system is going to detect that and automatically kicks you out of the course. Therefore, we advise our learners to make sure that internet connection is stable especially when about to take the final exam.
  
  We completely understand that you are requesting for a refund, however, we do have a refund policy and you are no longer eligible because youve already attempted a portion of a test.Unfortunately, we do not have the option to remove the scores on your quiz. You dont need to worry; its considered as invalid attempt, and this will not be taken against you.
  
  We highly recommend for you to continue taking your course and make sure to have a stable internet connection.
  
  Thank you again for your feedback.Please feel free to contact our Customer Support Team if you have additional concerns.

  Customer response

  12/03/2021

  Complaint: 16187083
  
  I am rejecting this response because:

  unfortunately, this is not an issue of internet connection. My home computer is hard wired into internet connection, not Wi-Fi. I have also taken a Windows laptop and an Apple MacBook to test if it was the computer, and have tried a different internet connection in a public environment. This is an issue with the program itself, and after searching online, I am not the first person with this complaint. I am within the *** ************************** cooling off period, and also have the right to dispute a charge be it fraudulent (not the case here) or a product/service that failed to perform (this is the case). I was hopeful that 360Training would stand not only by its product, and accept that there is an ongoing issue, but also by their client base. When I spoke to a customer service representative on Monday November 29th, the representative openly admitted that this was an ongoing issue for users and that the best solution they had currently was to Hope it stopped happening, but continue taking the course. This is not a viable solution, as many of us need something that works as intended. 360Training needs to step up and stand behind their product, provide a refund, and work on the issue for future users. 
  
  Regards,
  
  ***************************

  

  Business response

  02/02/2023

  Dear *******,
   
  We trust this message finds you well; thank you for choosing 360training.com for your training needs.
   
  We apologize but unfortunately, we will not be able to ***** your request for refund as you are not eligible based on our refund policy (****************************************************).
   
  As per our record, you have already attempted a test or exam on your '******* License: Starting **************** Career' course which is one of the criteria of ineligibility on our refund policy.
   
  Again, thank you for choosing 360training.com for your training needs.
   
  If you need any further assistance, please feel free to contact our customer support team.
   
  
  
   
  

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 16 2021, I purchased a year long course from 360 Training. On the final day of the course, I went to take the exam but they had locked me out of the course. When I contacted customer service they said that the course expired at " 1:58:06 PM (Central Time)" I let the customer service supervisor know that the terms of agreement do not state a time but a date of expiration. I quoted them here "4. TERM. Every 360 Course has an expiration date. Unless indicated otherwise in the 360 Course, each 360 Course License will expire one (1) year after it is licensed by You. Your License to a 360 Course commences on the date You licensed the 360 Course from 360 (the date of online payment or the invoice date if not purchased online) and will terminate on the sooner to occur of: (i) the date You successfully complete the licensed 360 Course as evidenced by passing the final exam and/or being eligible for a certificate of completion; or (ii) the date the 360 Course License expires. You agree and understand that upon termination of the License, You will no longer be able to use or access the 360 Course You licensed. Sections 2 ("Restrictions"), 3 ("Ownership"), 8 ("Warranty Disclaimer"), 9 ("Limitation of Liability"), 11 ("Export Law"), 12 ("General") and 14 (Modifications) will survive termination of the licenses granted under this Agreement."As you can see, their terms of service states that the course expires after the one year date. No where does it say a time on the final date that it will expire. It expressly implies that the course finishes after 1 year. Not on the last day, but after it. The supervisor still refuses to allow me to take the exam. I do not wish to do a chargeback with my credit card company, because then I will have to retake the course elsewhere. Please have 360 Training honor their terms of service. Thank you for your assistance. Sincerely,******************************* ************

  

  Business response

  12/02/2021

  Dear *******************************,
  We trust this message finds you safe and well; thank you for your feedback and allowing us an opportunity to explain.

  
  Thank you for copying information from our licensing policy, you are absolutely correct that our courses are accessible 365days from purchase, to further elaborate your course expiration is clearly displayed on your ******************* Account and you were provided your full access period as agreed upon at the time of purchase.
  We respectfully disagree with your claim that our Customer Support Supervisor completely declined your request to accommodate you additional time to access your exam, allow us to reiterate we can allow you additional time to complete your training courses for a minimum fee which will allow you a 60day period to complete all your outstanding training materials.
  

  We again, thank you for your feedback. Please feel free to contact our customer support team should you require additional time to complete your training.

  Customer response

  12/02/2021

  Complaint: 16181807
  
  I am rejecting this response because:
  

  You cut off access to the course in the middle of the day that it expires. As previously stated, you did not afford me the full day to finish the exam as stated in your terms of service which I quoted in the complaint. As per your own admission, you are again quoting a "time" not date. There is no "time" indicated in your terms of service. It states dates. You terminated access to the course 11 hrs prior to the end of the date and I am requesting those hours back. If this is not fixed, I will simply do a chargeback and take the course elsewhere.

  
  Regards,
  
  *******************************

• Initial Complaint

  11/05/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On October 16th I completed and passed all the required courses by the *********** to get my OSHA SST card.I was told I would get my card in 2-3 business weeks. In America, we use the term business days, so I waited 3 weeks assuming that's360 training meant by this. I do not have my OSHA SST card. They won't tell me when or if it was processed or if it was mailed. I have not been able to work without my SST card, because I work on big sites where an OSHA representative won't let me on to the site. I paid for and completed EVERYTHING, where is my SST CARD?

  

  Business response

  12/02/2021

  Dear Alexei, we trust this message finds you safe and well; thank you for your feedback. Our records reflect that you indeed completed all of your required training materials by the 16th, and your certificate was processed on November, 2nd, someone from our customer support team will be calling you shortly to confirm the status of your card delivery. 

• Initial Complaint

  11/03/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased the *** SST: 10 Hour Site Safety Training for Workers course on September 16,2021 for the amount of $269.47. I completed the courses on September 17, 2021. I was suppose to receive a SST card in the mail upon completion but never got one. It's been one month heading on to 2 months and I'm still without my SST card. I've called 360 training numerous times to get this issue solved and they have been anything but help. Reps will tell me they will call me back once they look into the matter and never do. Reps told me I'll receive my card before October ends and I never did.

  

  Business response

  11/03/2021

  Dear Jevaal *******,

  We Trust this message finds you safe and well; thank you for your feedback and allowing us an opportunity to explain. 

  Our records reflect that your SST card has been processed and is set to be shipped out to you within the next 24-48hours via priority mail! someone from our customer support team will contact you within the day to provide a digital copy of your card and will provide a tracking number. We Thank you for your business.   

• Initial Complaint

  09/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  VanEd now owned by 360training I enrolled in the 5 day trial period for Basic Appraisal Procedures, 09/05/21. I successfully passed and completed the necessary coursework, as well as, all end of chapter exams. Sept 7, I logged in to the course, found the final "available". However after clicking to access it, I received an error message stating, "...final Exams are not available during a Free Trial Period." Nowhere on the site, or in welcoming email, of it not available during trial period. Welcome email states, "..you will have access to all curriculum during the 5-day trial." False & unknown until coursework is completed. I reached out to VanEd a few times. Finally spoke to supervisor ****** who agreed but stated if the final was accessed &passed a certificate would be generated. Not the fault of student, that information should have disclosed at enrollment. That is deceptive & unfair to anyone, especially to a disabled person, like myself, who worked beyond hard to complete.

  

  Business response

  09/28/2021

  Dear ******,
  I trust this message findsyou safe and well; thank you for allowing us an opportunity to explain.

  
  We take all customerfeedback seriously and appreciate & encourage all customer feedback, werealize that you have used our website to sign up for Basic Appraisal Procedures and youraccount status shows Trial, after review your records it certainly shows thatyou were able to access the entire Course Curriculum without any interruptions,it is 100% true that students are NOT allowed to access their final exam unlessall necessary fees associated to the product have been settled. As of September,28th your enrollment status is still Trial and you will not beallowed access to the final exam until youve fully paid for the respective  course.
  

  We respectfully do notagree with your statement that we should allow access to the final exam (explainedabout) that you are required to pay for the course before your final exam ismade available, we again thank you for your feedback and request you to visitour website process your payment and regain access to your final exam.
  

  Thank you for choosingVanEd.com DBA 360training.com

  Customer response

  09/28/2021

  Complaint: 15870991
  
  I am rejecting this response because: as my complaint stated, the final exam was attempted 1 & 2 days prior to the expiration of the trial period date, September 8 & 9. Please see attached call logs demonstrating calls to numbers associated with VanEd/360training, which were calls initiated to address my final exam access.  

  Secondly, because again of the deceptive/unfair practice. As previously stated, the welcoming email dated September 6, 2021, (day 1 into trial period), does not at specify, final exam will not be available. It does however, state "ALL CURRICULUM" will be available during this trial period (see attached welcoming email in part)

   

  Lastly, I am rejecting this response because,  and again, after successfully completing all of the necessary exercises, and exams, the course prompted a, "final exam available" page. Plainly informing the student the final exam is ready and available to be taken, WITHOUT noting, any restrictions. After selecting the final exam link, is when the  message of the final exam not available is conveyed. Not before at any time during the completion of the coursework, not at any time during trial registration, nor in the email introduction of the trial period.

   

  Concluding, not only was my time restricted, but physical altering efforts, as well as, dedicated determination was was set forth in order to complete this course. Only to be deceived by VanEd's email of all curriculum being accessible to students.  It should not be at the expense of a dedicated/determined to be restricted from a final exam the educating institution failed to advise during the trial period, final exam could not be taken without full payment.

  I am 

   

  
  Regards,
  
  ***********************

• Initial Complaint

  09/08/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I paid for ******************** classes with 360 Training as I'm requir** to take for ***************** Brokers License. I took a 6 hour class and literally every 5 minutes they pop you out of class and ask a security question to ensure it's you, this occurs during testing also. All throughout the class I receiv** multiple tests, there were more than 9 tests. Then at the end of the course your given a survey on their class, and then you think you are going to be given your con-** cr**it certificate - BUT YOU AREN'T. They then put you into a final exam with nearly impossible questions to answer. The format is nothing like the multiple true/false tests all throughout, the format of final exam is what are all of the elements of subject - except. They are vague and ambiguous and it's intentional. They want to fail you because they then tell you that you receive no cr**it and have to pay again to take the class over. Requirements of con-** in MI are to *********** hours, not pass an exam

  

  Business response

  09/28/2021

  Dear ***************************,
  
  We apologize that you feel to have had anegative experience with the training course and we are grateful for you inallowing us an opportunity to explain the refund process.
  
  Our records reflect that you have purchased WorkSmarter, Not Harder on 8/19/2021. After reviewing your account, it showsthat you have maximized all allowed attempts on the final exam. Prior on takingthe post assessment (Final Exam), the course player reminds our learners whatthe passing score is and how may attempts they have. In this specific course,all our learners are given 2 attempts and is required reach a passing score of70%. Regretfully, you got 65 % on your 1st attempt and 55% on your 2nd attempt. Failure to reach the required mastery score will result for the courseto lock automatically.
  
  Furthermore, majority of our courses requiresour learners to answer series of validation question/s. Al throughout thecourse, validation question/s will randomly be asked to ensure that the persontaking the course is the actual learner/licensee. This is solely for thesecurity of your account.
  
  We respectfully disagree with your claims thatwe are not providing any CE credit certificate for course completion/s. Giventhe opportunity we would like to inform you that we 360training.com is aregulatory and compliance organization who takes compliance very seriously. Thecourse you have signed up with along with all other CE courses we offer aredeveloped exactly in accordance with the regulations set-forth by Michigan********** of ********* and Regulatory Affairs ******* ******** ***********Brokers and Salespersons. Please be informed that we have hundreds andthousands of customers who are using our courses and receiving their credithours daily/monthly/annually.
  
  The ******** ********** of ********* andRegulatory Affairs ****** requires real estate agents and brokers to complete atotal of 18 continuing education hours per 3-year renewal. Those hours mustconsist of:
  
  A 2-hour legal topic in the first year of your renewal cycle (ie, between November 1st and October 31st)
  A 2-hour legal topic in the second year of your renewal cycle
  A 2-hour legal topic in the third year of your renewal cycle
  12 hours of elective credit completed at any time before your expiration
  
  For the annual 2-hour legal requirements, beloware the approved courses:
  
  Approved Course Name Approved Credit Hours Course ******************************** Law 2 ************************************ Laws Rules and Court Cases 2 Law
  ******** Fair Housing 2 Law
  
  As for the 12 hours of elective requirements,below are the approved courses you can choose from.
  
  Approved Course Name Approved Credit Hours Course Approval Type
  1031 Exchanges 3 *************************** 3 General
  Closings and Settlement Costs 4 General
  Code of Ethics 3 General
  Contracts Purchase and Sales Agreements 4 *************************** 3 General
  Environmental Hazards 4 General
  Ethics of Sustainability 4 General
  Fair Housing 4 General
  Home Inspection 4 General
  Liens, Taxes and Foreclosures 4 General
  Meth Madness 3 ****************************** 4 ********************** Finance 4 ********************** Math 3 General
  Real Property Ownership and Land Use 4 General
  Title and Records 4 ************************** 3 General
  Work Smarter, Not Harder 6 General
  
  The course you purchased Work Smarter, NotHarder with 6 credit hours falls under the 12 hours of electiverequirement. I understand, the state requires 6 credit hours. Additionally, itis specified on the state website that learners MUST complete the continuingeducation requirements BEFORE completing the online renewal application.Moreover, continuing education requires completing the 18 credit hours ofcontinuing education courses that involve any subjects that are relevant to themanagement, operation and practice of real estate or any other subject thatcontributes to the professional competence of a licensee. It is ourresponsibility as an online course provider to make sure that all licenseesmeet these requirements which is why a final exam is in place on majority ofour online courses.
  
  Keeping the regulations in view and our courseintegrity, we cannot provide CE Credit hours to any learners who failed to meetthe state and course requirement as thats going to be non-compliant with theMichigan ********** of ********* and Regulatory ******** *********** Brokersand Salespersons requirements.
  
  We again thank you for giving us an opportunityand if you have any concerns, please do not hesitate to reach out.

  Customer response

  09/29/2021

  Complaint: 15845007
  
  I am rejecting this response because:

  I am part of an organization who tests continuing **ucation providers and their service.  The tests were fail** intentionally to see if the con ** cr**its would be award** or not.  They were not.  This brings us the element of fraud as many real estate agents are aware of.  ************ asks for your money in which they will give you access to materials and award you con ** cr**its.  As a consumer you expect to get the goods and services you paid for, with this company you do not.  The extreme measures the company goes to with having the participant continually verify their identity is beyond belief.  When the company was call** and a supervisor was ask** for I was plac** on hold for 45 minutes and a supervisor never came to the phone.  ************ does not follow the ***************** protocol with regard to con ** requirements and what is necessary to obtain them when paying for a class.  

  
  Regards,
  
  ***********************

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