Complaintsfor360 Training, Inc.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I attended and completed my SST 10 training with 360 Training and submitted all documentation to receive my SST card. They have not only not provided the card, but after all this time, they are still not helping with my card and keep giving me the run around and not resolving the issue and complaint.

  

  Business response

  07/18/2024

  Hi *******************,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the delay in receiving your SST card. Your satisfaction is our top priority, and we truly appreciate your patience as we worked to resolve this issue promptly.
  
  We are pleased to inform you that your SST card has been shipped on 7/11/2024 to the address you provided. For your convenience, a softcopy of your SST card is also attached to this email.
  
  SST card mailing address: *****************************************
  
  We value your business and are committed to providing you with the best possible service.
  Should you have any further questions or require additional assistance, please do not hesitate to reach out to us through the following contacts. We are here to help.
  General Support: **********************************
  Support Ticket Follow-Up: *******************************
  

  Customer response

  07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased for $379.00 a 20-hour training course, plus additional $79.00 study course for the **** (National Mortgage Loan Servicing) in order to meet the requirements set forth by the nation in order to take the **** exam. I also purchased a 3-hour course specific to Texas licensing. I completed all the required hours and homework, but was only given the certificate of completion for the ***** portion. When I reached out to the testing site, 360Training, I was given the run around and told that my 20-hour course was still being graded and to check back in 7-14 days. I did just that and to no avail. My next course of action was to call their number and speak with a live human. Upon contacting the company, I was told that I would have to pay to reinstate the account and complete the 20-hours of training AGAIN. I stated that this was not right, as I have evidence of having submitted the course homework and the error is on their part, not mine. I asked to speak to a supervisor but was told none were available and that one would call me back at a later time. I asked for a direct number or extension to reach their management team and was told the number provided was the only number available. I have not been contacted by a supervisor to resolve the matter effectively.

  

  Business response

  07/10/2024

  Dear ************,
  
  We hope you are doing well, and we value the chance to address your concern. We appreciate your feedback and acknowledge the inconvenience you had during your recent interaction with our organization.
  
  Course: NMLS 20+3 Hour *****-SML SAFE Comprehensive Online Pre-Recorded New License Course + Test Prep
  Enrollment Date: 2024-06-08
  Order ID: ***********
  Ticket: ACS-165809
  
  Upon purchasing your course, you were prompted to choose your desired track for completion. The course will then be accessible in your account on the designated start date and must be finished in accordance with the specified schedule based on your selected track. This protocol is mandated by NMLS for all accredited MLO courses.
  
  I do show that there is a ticket that was created for your extension request on June 17th, which regrettably was not granted. Kindly note that extension approvals are subject to the discretion of our regulatory team.
  
  Following your request for escalation on July 1st, a supervisor promptly contacted you and has approved a complimentary re-enrollment for your course. We strive to provide exceptional customer service and are committed to assisting you with a successful completion of your training.
  
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: **********************************
  Support Ticket Follow-Up: *******************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  360training online real estate sales course never sent my completed 75 course hours to GREC 12/20/22

  

  Business response

  07/16/2024

  Dear ***********************************,
  
  We hope this communication finds you well and we are grateful that you have given us the opportunity to address your concerns.
  
  
  We appreciate you completing your Georgia Prelicense Fundamentals course with us on December 20, 2022. We would like to notify you that the ****************************** has already received your completion certificate, which is already available on your 360Training account.
  
  We understand the trouble this has caused, and we value the chance you have given us to resolve the issue. Our committed customer support team is available to help if you need it or if you have any more queries.
  
  We value your patience as we work towards a satisfactory resolution. Thank you for your understanding.
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: **********************************
  Support Ticket Follow-Up: *******************************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I submitted my affidavits for the New York City 10 Hour SST class almost three weeks ago, and they have yet to be processed. Despite emailing over 10 times and calling 5 times (wasting approximately 4 hours of my time), I have received nothing but empty promises from every supervisor and manager I've spoken to.To make matters worse, one supervisor inadvertently revealed that the company is not actually based in *******, *******, as claimed on their website. Instead, the course processing is outsourced to a team in ********, which has proven to be highly incompetent.At this point, I am ready to contact my bank to dispute the charge. This company's misleading practices and lack of accountability are unacceptable.

  Customer response

  06/26/2024

  Better Business Bureau:
  
  Resolved. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased "Food Manager Protection" course and exam for $129 on 5/11/24.Comes with 8 hour course and 2 attempts at passing exam.Course completed.Have attempted to take exam 18 times over last 4 business days.Had either network issues or website issues.Spoke to company a dozen times - they state it was my internet service provider (Xfinity) issue as the company requires 4 MS (ping) response time. Per Xfinity, I would need to be plugged directly into the company's network. The people at the company are nice, but could not help me. The managers would not refund any part of my $129 (I would pay for the course itself, but wanted reimbursement for the exam). It is not their policy to refund money after 3 days. I tried taking the exam at my house and my daughter's home - same issues exist.

  

  Business response

  06/07/2024

  Dear ****************,
  
  We trust this message finds you well. Thank you for allowing us an opportunity to explain the refund guidelines for the course in question.
   
  Course Name: Learn2Serve Food Protection Manager Certification Exam with Online *******
  Enrollment Date: 5/11/2024
  Order ID: ********
  
  We would like to take the opportunity to inform you that all students/customers are required to agree to our licensing terms prior to paying for our courses online. Refund policy is public information listed on our website and can be accessed using the following link **********************************************************************;
  
  Also, when you purchased the exam from this link - ********************************************************************************************************************************, under FAQs, below refund guidelines is stated:
  
  If for some reason you are not happy and would like a refund, send us a request within 72 hours of purchase. Here are the eligibility requirements you must meet:
  
  1. Your purchase was made no more than 72 hours prior to your refund request.
  2. You have NOT:
  Attempted any portion of a test or exam.
  Requested or been issued a certificate of completion.
  Completed 50% or more of the purchased course.
  
  May 28, 2024, you requested to speak to a supervisor after your computer shutdown since you do not want to go through the proctoring guidelines again. One of our supervisors promptly attempted to contact you on the same day, but unfortunately, we were only able to reach your voicemail.. On the same date, you were able to complete and pass the examination.
  
  Given the opportunity we would like to apologize for the inconvenience. We would also like to inform you that we 360training.com is a regulatory and compliance organization who takes compliance very seriously. We truly appreciate your understanding of our refund guidelines and recognize the importance of consistency in our policies while also striving to accommodate our customers. However, in this instance, as the course has already been completed and the certificate issued, we regret to inform you that we are unable to proceed with a refund.
  
  If you have any further questions or require assistance with any other matter, please don't hesitate to contact us. We are here to help.
  
  
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: **********************************
  Support Ticket Follow-Up: *******************************

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I purchased the course RE-PL-98Hour May 3rd. After trying the course for a few minutes, it's evident the coursework is outdated and subpar of what was advertised. I requested a refund on May 4th (as per their policy) and I received an email from support in ****** stating that I had already tried too much of the course for a refund. I have only tried 2 minutes and 52 seconds as recorded by the site. There were some quizzes in the course that I had to attempt to move forward what they are claiming are final tests and therefore void the policy. This is ludicrous as I have only opened the course for a total of 3 minutes.In their policy they clearly make differentiation between tests, exams, and quizzes ("Failure to pass quizzes, final exams, or any other in-course assessment requirements within the allotted attempts") but the service representative keeps saying that a quiz is a test. I do not know if this is a language barrier since they are in the Philipines but when I asked to connect me to a supervisor, they said they do not have any supervisors and they are the highest point of escalation. This is obviously false, since the company is registered in ******, ******I am seeking a full refund as per the refund policy. I have not attempted any test, have not completed over 50% of the course, and asked for a refund within 72 hours.If I do not receive a solution, I will file a formal complaint with the **************************** to conduct an investigation and revoke their license License #**** as I believe they are deceiving customers. Furthermore, they have listed on their website, that they are accredited by the BBB which it is clearly stated here that they are not.Thank you!I appreciate any help you can provide. ****************************************************

  

  Business response

  06/03/2024

  Hello, *******************,
  
  Good Day!
  
  As a leading provider of regulatory and compliance training across various industries, 360training.com strives to deliver courses that meet the highest standards of quality and accuracy. 
  
  On May 3, 2024, you purchased a 98-Hour Texas SAE Package with Legal Update I & II. On the 4th of May, you contacted us via email ************************************ to request a refund because you were not satisfied with how our course was designed. The email representative carefully reviewed your request and found out that you have accessed your 335 *********** Law (30 Hours PDF (1 out of the 5 courses included in the package). It also shows on our system that you have already spent a total of 2 hours and 52 minutes on the course and were able to access your quiz with 3 attempts.
  
  As part of the refund policy and process, the representative declined your refund request. We offered available alternatives such as course transfer and/or swap, however, you declined it. 
  You are no longer eligible for a refund as your order lapses the 3-day refund window policy already. Our terms and conditions are clearly stated on our website and shown multiple times during the time of your purchase for transparency.
  
  About your claims that our course content is outdated, we assure you that our most equipped and well-trained ****************** Team (CDEV) will further check this matter. We also would like to thank you for bringing this to our attention. This may help us to improve our service and to meet customer satisfaction. If you need further assistance, you may always reach us back via email at **********************************, via live chat support, and/or our hotline ************).
  
  Thank You.
  

  Customer response

  06/04/2024

  Complaint: 21741715
  
  I am rejecting this response because:
  
  - You are stating that I used the course for 2.5 hours when the policy states that we must have not used over 50% of the course. This is a 98 hour course, so 2.5 hours is nowhere near that.
  - You are saying i attempted 3 quizzes. I did attempt 3 quizzes but this is not a test or an exam which is what you have stated in the policy. I know you claim a test/exam is the same as a quiz but you have made the differentiation in your policy in the line where you have written "Failure to pass quizzes, final exams, or any other in-course assessment requirements within the allotted attempts". You have very clearly made a difference here between a quiz, exams, or other form of examinations, therefore we cannot assume that a quiz is an exam or a test in the first section. Moreover, I did not reach the allotted attempts for the section, so you cannot argue that either.

  This is a pure deceptive way of writing a policy to scam people out of their money. I demand a full refund and would like to speak to a representative from the ******, Tx headquarters.
  
  I have reported 360training to the **************************** as well for investigation for deceptive practices.

  
  Regards,
  
  *******************

  

  Business response

  06/24/2024

  Hi ****,

  You purchased the 98-hour bundle which provides a complete set of three 30 hour courses and 2 non-elective CE courses (as required by TREC for renewals). Therefore, our policy is correct and mentions course.

  Our course shows ****** Assessment (after reviewing all related scenes for a ******* with clear instructions and passing score. Students need to click begin which he did and failed 3 times and had to start over. Therefore, we reserve the right to decline the request per our policy.

  Customer response

  06/24/2024

  Complaint: 21741715
  
  I am rejecting this response because the business clearly does not care about honesty or customer satisfaction. I don't think there is much more to say about this since they are not willing to honor what they advertise. 

  I have just accepted that this is a fraudulent business and will have to seek resolution in a different way. ************************* (owner on file) is out there scamming people with his subscription businesses and no one is stopping him.

  Regards,
  
  *******************

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the training and exam package for the Food Protection Manager. I made it through the training and attempted multiple times to take the exam, which would not allow me in. I tried different browsers, clearing my cash and cookies, restarting, using different computers and cameras, etc. Nothing would work. I called **************** and after explaining three times to the same person what was wrong they finally told me I needed a new camera; which I did not. I reached out to customer support through email hoping to get a better response; however that was no help at all. I have had to purchase an exam through another vendor and while reviewing the training through the other vendor I have noticed a multitude of information that 360training has wrong in their online training forum. I want my money back and I want this place closed so they do not steal anyone else's money and time.

  

  Business response

  05/24/2024

  Hi ***************************,
  
  Thank you for bringing your concern to our attention and we hope this email finds you safe and well.
  
  It is very important to us that you are satisfied with your purchase. In the unfortunate event that you are unsatisfied, you may be eligible for a refund, subject to the conditions that you agreed on our licensing terms before enrolling in any of our online courses and making a payment. 
  
  With your refund request, we may process a partial refund of 43.9 USD for the price difference of $108.90 you initially paid for as you have successful completed the Learn2Serve ********************** Principles Training course. Approved refund request will be processed within 3 business days and will be credited back to the same form of payment used within 5 to 7 business depending to your bank, once processed.
  
  Furthermore, with our utmost efforts as one of the largest and leading regulatory approved course providers, we ensure that our products are delivered with the highest standards including the Learn2Serve ********************** Principles Training course that you have completed.
  
  We sincerely appreciate the opportunity to provide clarity and assistance on this matter. If you require any additional assistance, please do not hesitate to reach out to our dedicated customer care team. Thank you for your cooperation.

  Customer response

  05/24/2024

  Complaint: 21718024
  
  I am rejecting this response because: I had to purchase a separate training package from another vendor since there were a multitude of questions/information that were incorrect within your training. Your company should be shut down. You are only scamming individuals out of their money and not helping anyone by providing false information and inaccessible testing. 
  
  Regards,
  
  ***************************

  

  Business response

  06/03/2024

  I hope this email finds you well. We are glad to inform you that the refund amounting to ***** USD has been processed for the Learn2Serve Food Protection Manager Certification Exam with Online *******.

  
  We appreciate you reaching back as we take all feedback seriously and appreciate the opportunity to further address your concern.
  Our content and product team have been diligently working to ensure that all content and information provided in Learn2Serve ********************** Principles Course are correct and accurate. Similarly, we understand that the assessment questions could be challenging, as they are designed to effectively gauge learner's knowledge.

  
  To ensure that we address your concerns effectively, please specify which parts of the assessment you found incorrect or confusing, as well as any information within the course that doesn't seem right, so we can promptly raise these issues with our content and product team for review and correction. We are committed to providing high-quality regulatory-approved training and appreciate your feedback, which helps us improve.

  
  If you have any further concerns or questions, please do not hesitate to reach out to us directly at **********************************.

  Customer response

  06/03/2024

  Complaint: 21718024
  
  I am rejecting this response because:

  You are asking me to tell you which information was incorrect from your training that I took over a month ago now, and then had to go and take another training. I do not have time to go back through your training to point out all of the incorrect information you have. You should have a ************************** that handles this. The facts are that your company is scamming people out of money because you charge for a service and provide information that is not up to date with the testing questions that are being asked in the actual test. You already have multiple complaints against your company for the same or similar activity. 

  
  Regards,
  
  ***************************

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The ******* does not show up and it is impossible to take the exam.I was Request to start the exam at 2:00. Requested an exam ******* and waited for 19 people. At 4:30, the system automatically shuts down when two people are waiting. At 4:30, the exam ******* logs in again and waits for 19 people, At 5:30 p.m., one person was on the waiting list and the exam did not proceed. It is now 7:30pm.Test duration is 90 minutes. One person has been waiting since 5:30 p.m. but it does not start until 7:30 p.m. I guess there is no exam *******. It says I can take the certification whenever I want for 24 hours, I have been waiting for the exam for over 5 hours and cannot take it.There seems to be no examiner. More than 5 hours of meaningless time because you can't wait your turn if you close the computer. The sales pitch of "you can take the exam at any time you want" is almost a scam. I want a full refund.

  

  Business response

  06/03/2024

  Dear *********************
  I hope this email finds you well. Thank you for reaching out to us. We take all feedback seriously and appreciate the opportunity to address your concerns further.
  We serve a high volume of learners who connect with our proctoring team, and we are continuously working to efficiently handle multiple exam administrations. We strive to ensure that once you are connected, our proctors promptly assist you until you complete your exam.
  Upon reviewing our system, we noted that you attempted to connect with our proctors twice on May 9, 2024. During your first attempt, you were unable to connect due to screen-sharing issues. However, on your second attempt, you successfully connected but did not pass the exam.
  Could you please clarify where you saw the information stating, "you can take the exam at any time you want"? According to our website, our Online ****************** is available Monday to Friday, between 8 am and 8 pm CST.
  Regarding your refund request, as per our refund policy (Refund Policy | 360training), a course that has been accessed for an exam and was purchased more than 3 days ago is not eligible for a refund. For a smoother connection with our team, please follow this link: Exam Instructions.
  Thank you for your understanding. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: **********************************
  Support Ticket Follow-Up: *******************************
  
  
  Regards,

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered this course on 4/22/24 and needed to complete it by today, 4/23/24. I spent 6 hours (75% of the coursework) working on it yesterday, saved the info, and finally went to sleep. When I opened it this morning, it said I had completed 0%. I called the support line. After speaking with the rep and explaining what happened, she asked what browser I used. I told her Safari. She said, "Ah," our program doesn't work with Safari. She said she would request an investigation, and they would get back to me within ***** hours. I told her I didn't have that much time. After going in circles, I asked to speak to a manager. The manager called me back after 3 hours, said I had to wait, contradicted the Safari story, and refused to refund my money. I'm not happy.I had to pay another company $99 to start the course again so I could finish it by the end of today. 360training is a scam. Please do not spend your money there, or you will end up spending more and being completely frustrated like I am.

  

  Business response

  05/02/2024

  Hi,

   

  We hope this message finds you well. Thank you for reaching out and giving us an opportunity to address your concern.
  
  We truly value your time and dedication to completing the course. Your feedback regarding the course player issue is important to us, and we've taken immediate steps to investigate and resolve the issue. As per our Engineering Team, your progress has successfully been restored.
  
  Regarding your refund request, we understand your perspective, and we sincerely apologize for any inconvenience caused. Our refund policy is carefully crafted to maintain fairness and consistency for all our customers, while also considering the operational aspects of our services.
  
  As per our policy, refunds are typically processed under specific conditions. Given that you've made significant progress on the course, we are unable to proceed with a refund at this time. We understand that this may not be the outcome you were anticipating, and we empathize with any disappointment you may feel.
  
  Please rest assured that we are here to support you in any way we can. If you have any further questions, concerns, or require clarification about our refund policy or any other aspect of our services, please don't hesitate to reach out. Your satisfaction is our top priority, and we're committed to ensuring your experience with us is positive and fulfilling.
  
  Thank you for your understanding and cooperation. We appreciate the opportunity to assist you on your learning journey.
  
  If you need further assistance, contact our customer support team at ************************************************************

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I completed a ISO 9001 Lead Auditor training course with 360 Training on 12/13/2020. I have received a certificate of completion from 360 training which I included in this complaint. I need to provide more details about my exam to my employer as of 4/2/2024. When I went to the 360 Training website I could not find the info I was looking for. I then contacted their support. I was told by an agent that I never completed the exam. Which Is ridiculous because I have a signed certificate of completion with a certificate number. How would I have obtained that if I did not complete the course. I was told that they have to verify the authenticity of the certificate. Are you kidding me! I have supplied this to my employer as proof that I am a lead auditor. Someone needs to resolve this.

  

  Business response

  04/10/2024

  Dear ***************************,
  
  We hope this message finds you well. Thank you for bringing your concern to our attention.
  
  Regarding your course completion, yes, you've completed the course on 12/13/2020 on our website. The reason why the previous associate stated that we cannot see your completion it's because you requested to re-open the course on 12/15/2020. 
  
  It has been escalated to our Regulatory Team to verify your completion. We will expedite the process and will give you an update within the day.
  
  We appreciate your understanding and patience as we work to resolve this matter. Should you require further assistance, please don't hesitate to reach out to our customer support team.
  
  Thank you for your cooperation.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩