Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction took place February 2nd, 2025. I purchased 4 states requirement courses for practicing as a loan officer from a company called Mortgage *********************** They are owned by 360 Training. I followed the entire process to purchase these courses, including reading terms and conditions, looking for verbiage regarding how long the courses were available and the only reference to a timeline states: "4. TERM. Every 360 Course has an expiration date. Unless indicated otherwise in the 360 Course, each 360 Course License will expire one (1) year after it is licensed by You." Upon calling the company on Friday, April 11th to confirm this, I was told the classes were only available for 90 days. I escalated this because there is no where in the buying process or in the frequently asked questions where this information is available. This lack of full disclosure is unethical. I have escalated it twice now, requesting they at least give me 90 more days, and it is still not being honored. My request is that they either refund me, or give me an additional 90 days, AS WELL AS UPDATE THEIR WEBSITE to reflect this 90 day time limit being visible BEFORE a customer is allowed to purchase.

  Business Response

  Date: 05/14/2025

  Dear Ms. ******* ******-******,
  
  Thank you for reaching out and bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced.
  
  We strive to be transparent with all course-related information, including access duration. The validity period for each course is clearly stated on our website: You will receive course access for 3 months from the date of purchase. You can log into your account at any time (24/7) to complete this course within those three months.
  
  Additionally, each course displays a visible countdown timer indicating the remaining days and hours for course completion.
  
  Our Terms and Conditions also state: 4. TERM. Every 360 Course has an expiration date. Unless indicated otherwise in the 360 Course, each 360 Course License will expire one (1) year after it is licensed by You.
  
  That said, we understand that situations can arise, and as a valued customer, we have approved a one-time re-enrollment for the following courses:
  2 Hour CA-DFPI (**********) Pre-Licensing Online Course #*****
  2 ******* (********) SAFE Pre-Licensing Online Course #*****
  4 Hour AZ (*******) Pre-Licensing Online Course #*****
  
  Access to these courses has been extended and will remain available to you until July 16, 2025.
  We appreciate your understanding, and please dont hesitate to reach out if you have any further questions or need assistance.
  
  Thank you!
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: ************************************************************
  Support Ticket Follow-Up: *********************************************************

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******-******

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed my Texas All Lines Adjuster course on 3/29/25. I submitted my proctoring affidavit as required to the email listed on the document. It has now been four days since doing so even though their website states that it will take no more than 24 hours. I am unable to apply for my license until they update this. They claim they do not report your completion of the course to the ***** of Insurance until they approve your affidavit. I also had numerous issues throughout the course with typing errors, and when taking the exam there were multiple topics that were included on the test that were not included in the course. I also have an open case with their support team due to having numerous questions on my final exam that were incorrectly graded as questions were marked wrong when I chose the correct answer. They told me numerous times that their support team would get back to me within 72 business hours and it has been nearly 2 weeks since I first spoke with them about this complaint. I truly wish I wouldve seen other reviews before I bought a course from them and I 100% do not recommend anyone ever use 360training. Their support team claims that they escalate your concerns to the appropriate team, but you never ever hear a response back. If they continue to not report my affidavit that I gave them an update my course I will be filing an official complaint with the departmentinsurance as this is an approved course that they recommend and I feel as if they are just scamming future agents and adjusters. Although Ive completed the course, I think that I should be refunded some if not all of the amount I paid for the course due tothe promises that they made not being fully fulfilled. Their return policy is predatory in a specifically worded so that if you have any issues with their company and the product they provide, you cannot receive a refund.

  Business Response

  Date: 04/29/2025

  Dear Summer *********,
  
  We hope this message finds you well. Thank you for reaching out and giving us an opportunity to address your concern.
  
  We appreciate your patience as we worked with our Regulatory Team to ensure that we will report your completion to the state. We understand how important it is to apply for your license. We sincerely apologize for the delay and not giving you an update. At **************************, we are committed to providing high-quality regulatory and compliance training, and we take all customer feedback seriously. Rest assured that this will not happen again in the future.
  
  As per checking on our records, your course has been marked as completed and reported to the state. 
  
  We value your patience and understanding as we work to resolve this matter. Do not hesitate to contact our customer service team if you need any additional help.
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: ************************************************************
  Support Ticket Follow-Up: *********************************************************

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Summer *********

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 8 seats for the **** 10 course which only 2 of my employees completed. I was informed by Sychelle Cartina on 7/26/24 that I could get a full refund within a year of unused seats of employees that are no longer with our company. I do not envision they will be replaced.I have requested a refund of $347.94 to the credit card on file on 2/7/25. ******************** have written by others, who stated they only give credits. It's too bad if it was told differently by one of their employees who are no longer with them and the refund policy is stated on the front page of our website. I believe the employee informed me of this refund policy within the year and their refund policy on the first page is due to all their complaints.I should've checked here before I bought 8 seats as they do not practice fair refund policies as previously mentioned.

  Business Response

  Date: 03/31/2025

  Dear ****** *****,
  
  We hope this message finds you well. Thank you for reaching out and giving us an opportunity to address your concern.
  
  We understand your frustration regarding the seats that you have not used. Once the courses have been purchased, you only have one year from purchase date to assign the courses. As per checking on your account, you still have until 07/26/2025 to assign those courses to your employees.
  
  Regarding your request for a refund, we would like to clarify that our refund policy states that once the courses have been bought, you only have 72 hours to request for a refund. You may review our full policy here: [****************************************************].
  
  We can also give you another option wherein we can swap the remaining courses to the other ones that we are offering. You can go to our website, ****************************** and check the courses that might interests you. Then, you may contact us back so that we can assist you.
  We value your patience and understanding as we work to resolve this matter. Do not hesitate to contact our customer service team if you need any additional help.
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: ************************************************************
  Support Ticket Follow-Up: *********************************************************

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 14 paid $ ***** for food mtg. certification.The ******* / system is not compatibile with mine.DID NOT USE THERE PRODUCT.The site says ot would be ,it is not . foound this out over phone from representative. they will not refund my payment, stating more that 72 hour period policy. they did not discloce this.

  Business Response

  Date: 03/27/2025

  Dear **************** *****,
  
  We trust this message finds you well. Thank you for allowing us an opportunity to explain the regulations and guidelines for the course in question.
  
  Course Name: Learn2Serve Food Protection Manager Certification Exam with Online *******
  Enrollment Date: 02/13/2025
  Refund Requested: 02/17/2025
  
  We would like to take the opportunity to inform you that all students/customers are required to agree to our licensing terms prior to paying for our courses online. Refund policy is public information listed on our website and can be accessed using the following link ****************************************************. Aside from that, we also have the access requirements which can be found using the following link **************************************************************************************************************************************. These instructions will provide additional information you will need in order to successfully complete this exam with our Online Proctoring Service. 
  
  Although we will not be able to issue a refund at this time, your course is still accessible until 2/13/2026 (1 year from the date of purchase). We can assist you on what are the other alternative options to access the exam. Please let us know when the best time is to contact you to walk through.
  
  We thank you for choosing ************************** for your training needs, please feel free to contact our customer support team for any further assistance.
  
  
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: ************************************************************
  Support Ticket Follow-Up: *********************************************************

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ******** Order date: November 4, 2024 ************ is a scam. Their customer service does not respond to emials Paid $69.99 to have them ******* a food manager class There are no proctors and I have waited over an hour. ************ does not care about customer service or anything.I would like my money back they obviously only care about money they don't hire staff/proctors as it costs money and they are hindering my ability to obtain licensning due to their scam they are running.

  Business Response

  Date: 04/08/2025

  Dear ****** ****,
  
  Thanks for reaching out and giving us the opportunity to address your concern. Weve looked into your order for the Learn2Serve Food Protection Manager Certification Exam with Online *******, placed on November 4, 2024.
  
  Our record shows that your first attempt to contact us was on March 12, 2025, via live chat, and you followed up by email on March 15. In your message, you mentioned not being able to find an available ******* for your exam.
  
  Just to clarify, our proctoring support is available Monday through Friday from 7:00 AM to 7:00 PM CST. These hours are posted publicly to help customers plan ahead. On March 17, our support team responded to your email with step-by-step guidance on how to connect with a live *******, along with the system requirements needed. At that time, your refund request was also reviewed but could not be approved, as it fell outside the refund window outlined in the policy you agreed to during checkout.
  
  Options were provided to help you move forward with the exam, but we havent heard back since then.
  
  We take these matters seriously and are here to help you get through the process. If youd like to reschedule or need help reconnecting with a *******, just send us an email at ************************************************************, and well get you set up.

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against 360 Training (via ********) regarding the 30-Hour General Industry Certification course. I believe there are significant consumer protection issues that warrant an exception to their strict refund policy. After purchasing & completing the course, I discovered that the materials were riddled w/inaccuracies, including multiple spelling/grammar errors, as well as factual mistakes. These issues seriously impacted the quality/accuracy of the training, making it difficult to follow/understand the material. Despite completing the course & passing the exam, the training was far below the standards expected for a professional certification. Upon contacting 360, I was told that although I have dozens of photos of proof, a refund was not possible because I had received a certificate, despite the fact that the product provided was substandard & not reflective of the quality I paid for. This refusal to issue a refund is inconsistent with MN consumer protection laws. Consumer protection laws (Minn. Stat. 325F.67) ensure that businesses provide goods & services that are of adequate *************** & that any claims made about products/services are truthful. Given these issues, I am requesting the following: A full refund of the course fee due to the substandard quality of the training materials. A formal acknowledgment from 360 Training explaining how they plan to address these issues & prevent them from recurring. While 360 Trainings policy states that refunds are not typically provided in my situation, MN law allows consumers to seek refunds for defective goods or services, & I believe my case qualifies under this exception due to the significant problems with the course content. I am requesting your assistance in ensuring that 360 Training addresses this matter promptly & fairly. If you need further documentation or clarification, please do not hesitate to contact me.Thank you for your attention to this matter.Sincerely, ***** ********

  Business Response

  Date: 03/21/2025

  Dear ***** ********,

  
  We appreciate you taking the time to share your concerns regarding your experience with our 30-Hour General Industry Certification Course. At **************************, we are committed to providing high-quality regulatory and compliance training, and we take all customer feedback seriously.
  We understand your frustration regarding the course materials and sincerely regret any inconvenience this may have caused. Please be assured that we continuously strive to improve our courses to ensure they meet industry standards and learner expectations. Your feedback will be forwarded to our Regulatory and ******************* team for further review to assess areas for improvement.
  Regarding your request for a refund, we would like to clarify that our refund policy states that once a certificate of completion has been issued, the purchase is no longer eligible for a refund. You may review our full policy here: [****************************************************]. Additionally, we confirm that your DOL card was mailed out on 02/19/2025 to the address provided: **********************************************
  We value your feedback and take your concerns seriously. While we are unable to process a refund in this case, we assure you that your input will be taken into account as we work on enhancing the accuracy and clarity of our training materials. If you have any additional details or examples regarding the inaccuracies you encountered, we would greatly appreciate you sharing them with us so we can address them directly.
  If you need any further assistance, please do not hesitate to contact our Customer Service team. We appreciate your patience and understanding as we continue to improve our services.

  Customer Answer

  Date: 03/21/2025

  Complaint: 22934203
  
  I am rejecting this response because the course materials were not an adequate reflection of true educational materials one should receive when training in this matter. Additionally, I do not believe you update your materials as you stated due to seeing proof with my own eyes of materials dated on your application from the 70s and 80s that are far from correct. False advertising is a crime and if I am not given my refund asap, I will forward my complaint to the ****, MDHR, MN **** of Labor and the MN Attorney Generals office. 
  
  Govern yourself accordingly,
  
  ***** ********

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *** recertification course for 65$ that apparently is not *** approved and not acceptable by my employer or any major health care institution. The website falsely advertises that this is for a 2 year recertification and nationally accepted. This is only a CME course and is not a valid recertification. I requested a refund and was told by customer support that they refuse to provide a refund. I am requesting they refund my $65 providing an inadequate BLS recertification under false pretenses. Please see the screenshots below that indicate "upon passing you will receive an updated BLS provider card", and "2 year certification", "Nationally accepted" and that this BLS class is for "any healthcare professional whose BLS certification is nearing expiration". This is false because this class is:1. it's not nationally accepted, 2. it isn't good for 2 years, 3. isn't for "any" health care provider 4. I did not receive a valid BLS provider card ************ is running false and deceptive advertising. Clearly they are doing something wrong since there are 90+ complaints here about inadequate certification courses mimicking the real thing. All I am asking is a refund of $65.

  Business Response

  Date: 04/03/2025

  Dear ******* ******,
  
  I hope this email finds you well. Thank you for reaching out to us. We take all feedback seriously and appreciate the opportunity to address your concerns further. I investigated your situation, and I see it here that you have already completed the course. As stated on our refund policy, if a certificate of completion has been requested or has been issued, purchase will no longer be eligible for refund. For reference: ****************************************************
  
  Our course materials and examination are written by physicians and based on the latest emergency cardiovascular care (ECC) guidelines and standards published by the ******************************* on Resuscitation (ILCOR). All courses provided by our organization are accredited by Postgraduate Institute for Medicine and offer AMA PRA Category 1 Credits (including ANCC, **** and ACPE credits) and we are a separate organization from ****
  
  
  We will coordinate with our marketing and with our content development team to raise this concern and thank you for your feedback this will help us to improve our advertisement as well as costumer experience.
  
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: ************************************************************
  Support Ticket Follow-Up: *********************************************************

  Customer Answer

  Date: 04/04/2025

  Complaint: 23060388
  
  I am rejecting this response because:

  Your Company is a scam, there are hundreds of complaints about the same or similar issues. The only reason you have that legal disclaimer is to avoid lawsuits and being shut down. You should be ashamed of yourselves. A legitimate business would offer a refund. I assume you arent offering a refund because the only profits you make are from deceiving people. Who would want a CPR course that isnt recognized by their employer? Thats silly.
  

  ITS NOT GOOD FOR 2 YEARS. THAT IS A LIE.

  Shame on you, 

  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding False Advertising by 360 Training/ACLS Medical Training To Whom It May Concern,I am writing to formally report an instance of false advertising by 360 Training/ACLS Medical Training. On [date of incident], I registered for a Basic Life Support (BLS) certification course through their website after seeing a ****** ad explicitly stating that their course is American ***************** (***) certified.The advertisement, as shown in the attached screenshot, clearly displays the phrase American ***************** BLS | Official BLS Certification. Based on this, I purchased the course in good faith, expecting it to meet the *** standards required by my employer. Upon completion, I discovered that the certificate issued does not bear the AHA symbol and is not recognized as an *** certification. This renders the certification invalid for my professional requirements.I contacted their support team (transcript attached) to request a refund due to this misleading representation. However, my request was denied on the grounds that I had already completed the course, despite the fact that the initial purchase was based on deceptive advertising.Their business practices are highly misleading for consumers. Misrepresenting affiliation with a reputable organization such as the *** violates consumer trust and likely constitutes a breach of advertising standards.I am requesting the following:1.A full refund of the amount paid for the course.2.Investigation into the misleading advertising practices of 360 Training/ACLS Medical Training.

  Business Response

  Date: 03/21/2025

  Dear ********** ****,
  
  I hope this email finds you well. Thank you for reaching out to us. We take all feedback seriously and appreciate the opportunity to address your concerns further. I investigated your situation, and I see it here that you have already completed the course. As stated on our refund policy, if a certificate of completion has been requested or has been issued, purchase will no longer be eligible for refund. For reference: ****************************************************
  
  Our course materials and examination are written by physicians and based on the latest emergency cardiovascular care (ECC) guidelines and standards published by the ******************************* on Resuscitation (ILCOR). All courses provided by our organization are accredited by Postgraduate Institute for Medicine and offer *** PRA Category 1 Credits (including ANCC, ***, and ACPE credits) and we are a separate organization from ****
  
  
  We will coordinate with our marketing and with our content development team to raise this concern and thank you for your feedback this will help us to improve our advertisement as well as costumer experience.

  Customer Answer

  Date: 03/21/2025

  Complaint: 22896953
  
  I am rejecting this response because as I stated the marketing was misleading. I did not realize it was not actual American ***************** until I received my certificate. I then had to go and spend money again with the actual American ***************** because that is the only provider my employer recognizes. You conducted unsavory business and you are now refusing to refund the customer as a result. I find it in poor taste and Im very displeased.
  Regards,
  
  ********** ****

  Business Response

  Date: 04/02/2025

  Dear ********** ****,
  
  Thank you for your response. We understand your frustration and appreciate the opportunity to address your concerns.
  
  To clarify, our courses are designed to follow the latest Emergency ******************* (ECC) guidelines and are developed by medical professionals. While our courses are not affiliated with the American ***************** (***), they are accredited by the Postgraduate Institute for Medicine and provide AMA PRA Category 1 Credits, which are recognized by various healthcare organizations.
  
  For transparency, nowhere on our website states that we are affiliated with *** nor you will receive an AHA card upon course completion. You can find this information in our Frequently Asked Questionssection: *******************************************************
  
  Regarding refunds, our policy specifies that once a course has been completed and a certificate issued, it is no longer eligible for a refund. You can review our refund policy here:****************************************************************
  We understand how important it is to choose a certification that meets employer-specific requirements. Our course offerings are clearly outlined, and we ensure that all necessary information is available to customers before purchase. We continuously review our marketing materials to maintain clarity and accuracy.
  
  If you have any additional questions, we are happy to assist.
  
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: ************************************************************
  Support Ticket Follow-Up: *********************************************************
  

  Customer Answer

  Date: 04/02/2025

  Complaint: 22896953
  
  I am rejecting this response because:
  
  I have provided you the search engine results where you market that you are affiliated with American *****************. So if you didnt put it there, who did? 
  

  You have conned me out of my $60. 
  

  At the end of the day it was a poor business practice on your end that insinuated something false. 
  

  You should own your mistakes and take care of the customer. 
  

  I will accept nothing less than my full refund.
  
  ********** ****

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise a course as a means to certification, but it turns out it does not certify you.

  Business Response

  Date: 03/21/2025

  Dear *** *****,
  I hope you're doing well. Thank you for reaching out to us and sharing your feedback. We understand the importance of ensuring that a course meets your specific certification needs, and we appreciate the opportunity to clarify this matter.
  At 360training, we are committed to transparency and compliance. The Stormwater Pollution Prevention Online Training you purchased is designed to provide educational knowledge aligned with **** standards for self-development purposes. While it does not serve as a formal certification or licensing program, it offers valuable training that can enhance your understanding of stormwater pollution prevention. This information is clearly stated on our website to ensure learners have accurate expectations before enrolling.
  We encourage all learners to review course details carefully and verify requirements with their employer or relevant regulatory body to ensure the course aligns with their specific goals. If you have any further concerns or need assistance finding a course that meets your certification needs, we are happy to help.
  Thank you for your time, and we appreciate the opportunity to support your learning journey. If there is anything else we can assist you with by sending us an email at ************************************************************.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Texas Food Manager Exam on Jan 28, 2025 and requested a refund once I realized I purchased the wrong course option. The website says refunds are eligible for those who are unsatisfied and have not started the test. Refunds must be requested through email with the receipt and a reason why. In response to my email, I was told they can transfer the course to someone else or refund me once I purchase from them again. I will NOT be purchasing anything else from them and just want the refund.

  Business Response

  Date: 02/25/2025

  Dear Ms. ****** ******
  
  Good Day! We appreciate you reaching out and giving us an opportunity to address your concern. As a leading provider of regulatory and compliance training across various industries, ************************** is committed to delivering high-quality courses that meet industry standards.
  
  Upon reviewing your profile, we see that you purchased the Texas Food Manager Exam (English) on January 8, 2025 (Order #********). On the same day, you contacted us via email requesting a refund due to an incorrect course selection.
  
  On January 30, 2025, one of our representatives responded to your email and provided alternative options, such as a course transfer, to better accommodate your needs. As part of our customer support process, we always aim to offer solutions that align with your training requirements.
  
  Since you met the eligibility criteria under our refund policy, a full refund was approved and initiated on January 30, 2025, and processed on January 31, 2025. An email confirmation was sent to you on February 3, 2025, confirming that the refund had been processed. The amount should reflect in your account within 7 business days from that date.
  
  If you have any further questions or need additional assistance, please feel free to reach out to us at ************************************************************.