Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently signed up for an OSHA 30 online training class. Once logged in I started receiving errors, indicating that likely the companies servers were malfunctioning. I requested a refund and they denied the refund stating that it was over 72 hours since purchase. However they never provided the service or product that at any time, and they won't give my money back. I have filed a claim with my bank, and an opening a complaint here. There website says I have done about an hour of training, but I have not seen one second of material, and the training manual won't download.

  Business Response

  Date: 08/25/2026

  Dear REMOVED,
  
  I hope this message finds you well. Thank you for reaching out to us. We value all feedback and appreciate the opportunity to further address your concerns.
  
  Please be informed REMOVEDis a regulatory and compliance training provider across multiple product lines and we take compliance very seriously. The training course package you have registered for is part of our regulated training portfolio and is fully in compliance with the regulations set by the REMOVED(OSHA). 
  
  We acknowledge that you reached out to us via chat, and our customer support representative responded promptly. Were happy to provide you with the steps to log in and access your course. Please follow the instructions below:
  
  Go to REMOVED360training | Regulatory Compliance Training Online >.
  Click LOGIN in the upper right-hand corner.
  Enter your username and password on the login page.
  If you forgot your password, click the Forgot Password link to reset it.
  Youll be directed to your Dashboard My Courses page.
  To launch your course, click the course name or the Play button. A new window will open with your Course Player.
  
  If you have trouble logging in through the main website, you may also use this direct link: REMOVED.
  
  Helpful Tips:
  Use a supported browser such as Chrome, Firefox, or REMOVEDEdge.
  Our courses store cookies and temporary internet files, so we recommend clearing your browsers cache regularly to avoid performance issues.
  
  Regarding your refund request, please note that per the Refund Policy, refund eligibility applies only within 72 hours of purchase. You may review the full policy here: Refund Policy | 360training. We appreciate your feedback, and our goal remains to improve our customers experience. If there is anything else we can assist you with, please email us at REMOVED.
  
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: REMOVED
  Support Ticket Follow-Up: REMOVED
  

• Initial Complaint

  Date:08/10/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Pennsylvania-specific 3-hour mortgage licensing course from MEC/360training on July 31, 2026. Shortly after starting, I encountered significant technical problems. The system logged me out after completing a video and required me to watch it again. Next button timers frequently did not match video lengths, forcing me to replay completed videos while waiting for the timer. A case study instructed me to answer questions that did not appear, then required me to wait for a timer, during which the system logged me out for inactivity.I reported these issues that Friday. 360training's automated response promised contact within 24 business hours and listed support hours as Monday-Friday. I stopped taking the course and waited for support rather than immediately requesting a REMOVEDthe end of Monday, I had received no response. On Tuesday, August 4, I tried the course again, experienced the same problems, and called to request a refund. I was told I was outside the refund period. I explained that I had promptly reported the problems and had been waiting for their promised support. I was told my refund would be reviewed and I would receive a callback within about two hours. No one called.I submitted another written request documenting this. That ticket was later marked No Response Required and closed without telling me whether my refund was approved. I called again on Aug 6th and spent approximately an hour trying to resolve the issue. A supervisor submitted another refund request. He acknowledged that I had reported the technical problems on July 31 and submitted my refund for approval, but that ticket was also closed without a clear REMOVEDof August 10, I have no refund or clear written decision, and the course problems remain. I gave 360training an opportunity to fix its product and waited for the support it promised, only to have that delay used against my refund request.I am requesting a refund for the Pennsylvania course.

• Initial Complaint

  Date:08/05/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an insurance course with the company and by the next morning got a career opportunity that didnt require me taking the course. I looked up the refund policy and I was within all requirements to get a full refund. I was within 48hours, I never started any coursework or opened anything up. I looked for a phone number but it only offers an ai chat. When I told the chat I needed a refund it told me I needed to email support. Its been 7 days since my first email, I have emailed support 3 times and also tried to reach a live agent with chat and I have had zero response. Not a single correspondence from the company whatsoever in regards to processing a refund or even that they received my request. I feel like its impossible to reach a real person when it comes to getting the money thats owed to me.

  Business Response

  Date: 08/25/2026

  Dear REMOVED,
  
  I hope you're doing well. Thank you for reaching out to us and sharing your feedback. We understand the importance of ensuring that a course meets your specific certification needs, and we appreciate the opportunity to clarify this matter.
  
  Please be informed that REMOVEDis a regulatory and compliance training provider across multiple product lines and we take compliance very seriously. The training course package you have registered for is part of our regulated training portfolio and is fully in compliance with the regulations set by the REMOVED
  
  We also acknowledge your previous email correspondence with our Customer Support team regarding this matter. A refund ticket was created, and we can confirm that the refund has been processed as of this writing. Please allow REMOVEDyour bank account, depending on your financial institution.
  
  We appreciate your feedback and remain committed to improving our customers' experience. If you have any other questions or concerns, please feel free to contact us at REMOVED

• Initial Complaint

  Date:08/04/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a replacement card June 17, 2026 and never received one. My

  Business Response

  Date: 08/18/2026

  Dear Mr. REMOVED,
  
  
  Thank you for reaching out regarding your replacement OSHA card request.
  
  
  We are able to locate an OSHA Card Upgrade purchase that matches your name and phone number. However, the email address associated with the order is different from the one you're using, so we need to verify which account the purchase belongs to before we can process the REMOVEDreplacement / upgrade card.
  
  
  We attempted to contact you by phone, but we were unable to reach you because the number provided was not reachable.
  
  
  Please contact our Customer Support Team at your earliest convenience so we can verify your information and confirm the correct account. Once the account has been verified, we will proceed with processing your replacement card request.
  
  

• Initial Complaint

  Date:07/27/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 13th, 2026, I purchased the REMOVED10 online course from 360Training for $59.99 to meet a contract requirement for my REMOVED-certified veteran owned small business. The same day, I was told that the contract had been canceled. I contacted 360Training customer support to request a refund on February 13th. REMOVEDSalde, customer service representative for REMOVED, replied on February 16th with the refund eligibility conditions, which are as follows:"Your purchase was made no more than 72 hours prior to your refund REMOVEDhave NOT:Attempted any portion of a test or exam Requested or been issued a certificate of completion Completed 50% or more of the purchased course Received notification that training materials or other merchandise have been shipped"On February 17th, I replied to Mr REMOVEDthat I believed that I met all of the conditions for a full refund. At that point, Mr REMOVEDceased all communications. I have received no reply to numerous email contact attempts made to Mr REMOVEDas well as REMOVEDand REMOVEDbetween February 17th and April 10th. Those emails are attached.

  Business Response

  Date: 07/29/2026

  Dear Mr. REMOVED,
  
  
  Thank you for bringing your concerns to our attention.
  
  
  We have carefully reviewed your account, order history, and previous communications regarding your refund request for the REMOVED10-Hour General Industry Outreach course purchased on February 13, 2026, at 2:16 PM CST.
  
  
  Our records show that on February 13, 2026, at 3:40 PM CST, the Module 1 quiz was successfully completed. Your refund request was received later that day at 6:16 PM CST.
  
  
  While your request was submitted within the 72-hour refund window, our Refund Policy requires that no portion of any quiz, test, or exam has been attempted to qualify for a refund. Since the Module 1 quiz had already been completed before the refund request was received, the order no longer met the eligibility requirements for a refund.
  
  
  We also reviewed your concern regarding the lack of follow-up after your response on February 17. We recognize that you did not receive a timely response to your subsequent emails, and we are reviewing this internally to improve our communication process.
  
  
  Although the purchase is not eligible for a refund under our published policy, we are willing to offer a course swap to another course of equal value that better fits your current needs. If you would like to proceed with this option, our Customer Support team will be happy to assist you.
  
  
  We appreciate the opportunity to review your concerns and clarify the basis for our decision.
  
  

• Initial Complaint

  Date:07/24/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The traing website did not credit the proper hour.The solution was not acceptable I was placed on a hold after being told no to the hold. After I was called back told it's not her problem by REMOVEDthen hung up on.

  Business Response

  Date: 08/04/2026

  Dear REMOVED,
  
  We hope this message finds you well. Thank you for taking the time to discuss your concerns regarding our OSHA 30-Hour Construction Outreach Training course.
  
  Please be advised that REMOVEDis a regulatory and compliance training provider across multiple product lines, and we take compliance requirements very seriously. The course package you enrolled in is part of our regulated training portfolio and is fully compliant with REMOVED(OSHA) requirements.
  
  We acknowledge that you contacted us via phone and chat regarding the loss of your course progress. Our customer support team responded promptly and offered to submit an engineering ticket to investigate the issue. However, you declined this option and requested to speak with a supervisor instead. Our supervisor subsequently assisted you in accessing your final exam. Nevertheless, we will review your feedback and provide any necessary coaching to ensure similar concerns are handled appropriately in the future.
  
  Please note that our course player should not be left idle while training is in progress, as this may result in being logged out of the course or prevent progress from being saved properly. Additionally, it is important to click the Save button before exiting a REMOVEDto ensure that your progress is recorded correctly.
  Furthermore, some of our regulated courses have mandatory seat-time requirements before the final exam becomes available. These requirements are established by regulatory authorities and must be met before learners can proceed to the exam.
  
  We appreciate your feedback. Our goal is to continuously improve the customer experience, and your comments will be forwarded to our Regulatory and REMOVEDteams for review as they evaluate potential enhancements to our course player.
  
  As of this writing, we can see that you have successfully completed your course. If there is anything else we can assist you with, please do not hesitate to contact us by replying to this email or reaching out to REMOVED.
  
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: REMOVED
  Support Ticket Follow-Up: REMOVED

• Initial Complaint

  Date:07/16/2026

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Replacement OSHA card order 30 days ago. No tracking number or verification of shipment provided. Numerous emails un answered or no help provided. This is fraud.

  Business Response

  Date: 07/29/2026

  Dear Mr. REMOVED,
  
  
  Thank you for reaching out regarding your replacement OSHA card request.
  
  
  We are able to locate an OSHA Card Upgrade purchase that matches your name and phone number. However, the email address associated with the order is different from the one you're using, so we need to verify which account the purchase belongs to before we can process the REMOVEDreplacement / upgrade card.
  
  
  We attempted to contact you by phone, but we were unable to reach you because the number provided was not reachable.
  
  
  Please contact our Customer Support Team at your earliest convenience so we can verify your information and confirm the correct account. Once the account has been verified, we will proceed with processing your replacement card request.
  
  

• Initial Complaint

  Date:07/02/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an OSHA 10 training course for $62.09 on April 8, 2026. I completed the course on April 13, 2026 with a 95% score. The course includes a DOL Wallet Card as standard. As of June 25, 2026 67 days later I have never received the card, and 360training has officially refused to refund my money.April 29, 2026: 360training confirmed card shipped to REMOVED. No tracking number provided.May 17, 2026: Card hadn't arrived after 18 days. I emailed support. No response.June 1, 2026: 360training claimed card shipped again. Still no tracking number.June 2, 2026: Called support. REMOVEDhad no knowledge of June 1 shipment. Offered to wait 5-7 days or pay for rush shipping. [CALL RECORDED]June 9, 2026: Filed chargeback and sent final demand for $62.09 refund by 5 PM June 14.June 14, 2026: Deadline passed. Zero response, zero card, zero refund.June 18, 2026: Called again. 360training claimed delivery but refused to provide tracking or proof. [CALL RECORDED]June 19, 2026: Supervisor called. Said refund department must approve. Promised Friday answer. [CALL RECORDED]June 20, 2026: Supervisor called. Said refund department hadn't responded. Promised Monday June 23 resolution. [CALL RECORDED]June 23, 2026: No call. No refund approved.June 25, 2026: REMOVEDemailed: "we cannot accommodate your refund request."I have recorded calls proving representatives gave false information and broken promises repeatedly. They tried to convince me they were sending the card. I have waited 67 days through ten broken promises. 360training refuses accountability, refuses tracking, refuses proof, and refuses my refund. I demand BBB force immediate $62.09 refund approval and processing. I am also filing a formal REMOVEDcomplaint requesting they issue my DOL Wallet Card directly since 360training has failed as an authorized provider.

  Business Response

  Date: 07/14/2026

  Dear REMOVED,
  
  Thank you for taking the time to share your concerns with us. We sincerely apologize for the frustration and inconvenience you have experienced regarding the delivery of your REMOVED10 DOL Wallet Card. We understand how disappointing it is to complete your course successfully and then encounter delays, inconsistent updates, and unmet expectations.
  
  After carefully reviewing your case, what happened was we initially mailed out your card on 04/29/2026, however, it has been returned to our office, and we resend the card on 06/01/2026. We know that it has been months and you are still unable to receive your DOL card in the mail.
  
  Regarding your refund request, we understand this is not the outcome you were hoping for. However, after a thorough review and in accordance with our refund policy, we are unable to approve a refund since the REMOVED10 training course was successfully completed, and the course requirements have been fulfilled. It has been communicated that we will issue a reprint, it's just that we have noticed that you filed a dispute with your bank that is why we did not proceed.
  
  That said, we remain committed to ensuring you receive your DOL Wallet Card. That is why we processed a reprint and we have mailed it to the address that you gave which was REMOVEDvia overnight shipping on 07/01/2026.
  
  We sincerely regret the experience you've had and appreciate your patience throughout this process. Your concerns have been documented and escalated for continued review.
  
  Thank you for giving us the opportunity to address your concerns. We appreciate your feedback and apologize again for the inconvenience this situation has caused.
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: REMOVED
  Support Ticket Follow-Up: REMOVED
  

• Initial Complaint

  Date:06/23/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against 360training (REMOVEDcampus) for failure to provide the service purchasedspecifically, the issuance of an REMOVED(REMOVED) card.I purchased and completed the REMOVED10-Hour Construction Industry Outreach course on May 25th, 2026, including passing all required components. The course was marketed in a way that reasonably indicated that successful completion would result in issuance of an official REMOVEDcard.Despite fulfilling all requirements, I have not received my REMOVEDcard. It has now been 3 weeks since completion.The company did not clearly disclose any conditions that would prevent or delay issuance of the REMOVEDcard. As a result, the service delivered does not match what was advertised or reasonably expected.I have attempted to resolve this issue directly by contacting the company on 06/17/26 and 06/23/26 via email and chat. These attempts have not resulted in the issuance of my card or a satisfactory explanation.This matter is impacting my ability to obtain employment, as REMOVEDcertification is required for job site access.I am requesting one of the following resolutions:Immediate issuance and shipment of my REMOVEDcard with tracking information;Confirmation and correction of any processing error preventing issuance; OR A full refund of the amount paid if the credential cannot be provided.This complaint concerns non-delivery of a promised credential tied to a paid training service.

  Business Response

  Date: 07/14/2026

  Dear REMOVED,
  
  I hope this message finds you well. Thank you for reaching out to us. We value all feedback and appreciate the opportunity to further address your concerns.
  
  Please be informed REMOVEDis a regulatory and compliance training provider across multiple product lines and we take compliance very seriously. The training course package you have registered for is part of our regulated training portfolio and is fully in compliance with the regulations set by the REMOVED(OSHA). 
  
  We acknowledge you reaching out to us via email wherein our customer support representative responded promptly. Please know that once you complete the course you will need to wait 2-3 weeks for us to mail out your card and once, we mail it out you will receive it after 5-7 business days. We mail out your card on June 24, 2026. As per our conversation, you have received it already. 
  
  We appreciate your feedback and please note that our goal is to make our customers experience better. Please let us know if there is anything else we can assist you with by sending us an email at REMOVED.
  
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: REMOVED
  Support Ticket Follow-Up: REMOVED
  

• Initial Complaint

  Date:05/26/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  online course required by REMOVED, it has to be 8 hours in seat. you complete it early then wait to take the exam. The webiste freezes and dumps the clock. you have to wait an addtional 8 hours. this continues into an endless loop of you paying for the exam, not being able to take the exam, receiving no credit and they dont give back your money

  Business Response

  Date: 06/08/2026

  Dear Jonathan REMOVED,
  
  I hope this message finds you well. Thank you for reaching out to us. We value all feedback and appreciate the opportunity to further address your concerns.
  
  Upon review, we confirm that you have successfully completed your course. We also noted your prior contact with our support team via chat, and our representative was able to assist you promptly in retrieving your lost hours.
  
  Please note that the course player does not support an idle mode. To ensure your progress is properly saved, it is important to click the Save button before exiting the course. Additionally, as part of the course requirements, a total of eight (8) hours must be completed before you are eligible to take the final exam. This is a standard feature of our course player.
  
  We appreciate you bringing your experience to our attention. Your feedback will be shared with our Marketing and REMOVEDteam as we continuously work to improve both our platform and overall customer experience.
  
  Thank you again for your valuable input. Should you have any further questions or need assistance, please do not hesitate to contact us at REMOVED..
  
  Thank you!
  
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: REMOVED
  Support Ticket Follow-Up: REMOVED