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Customer ReviewsforFloSports Inc.
303 Customer Reviews
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Review from Robert M
1 star07/12/2024
Something needs to be done about FloSports immediately, and I mean in the legal sense. In this day and age a business like this should not be allowed to operate in the ***. There is no question they are shady and use many different tactics to attempt to steal money from unsuspecting subscribers. I only subscribe to them for four months of the year solely for the lacrosse season. Every single time I've canceled my subscription the past 3 years when the lacrosse season had ended, they would start charging my card again. This is after I received a cancellation confirmation email back from them. One year they had charged me for 4 months before I noticed it. When you contact them about it, they like to play games by using many different agents who all ask the same questions that I had already answered in a previous email with another agent. My guess is they are hoping you just give up so they get to keep your money that they certainly don't deserve. That said, I was able to get refunded as I always keep the cancellation confirmation email they send, but It shouldn't happen in the first place and I shouldn't have to jump through hoops to get my money back, I have more important things to do. I really don't want a corporate scripted response to my complaint. Just be better and stop deliberately trying to steal from the hard working people who put their trust in you by subscribing to your service.Review from Lyn H
1 star06/10/2024
They market a price of $150 to Canadians, but do not mention anywhere in their advertising or at the time of checkout that this is US funds. It's fine to operate in the dollar of your country, but not revealing that at checkout is FRAUD.FloSports Inc. Response
07/01/2024
Hello,
Thank you for taking the time to share your experience.
We apologize for any confusion and are happy to reach out to you to discuss your subscription and the pricing associated with it.
Please be on the lookout for some communication from us directly.
We look forward to speaking with you.
Have a great day!
Review from Rodney G
1 star06/09/2024
HAS BEEN A NIGHTMARE SINCE PURCHASE.1st - Video quality is horrible, lag and buffering throughout, Commercials play great YAY.2nd - Horrible site navigation just trying to find a video is painful, ** the commercial content on the site loads FAST unlike the actual content your searching for.3rd - Overall production value is not even close, bad camera angles, shot through fencing, low angles where you can barely see the track action, camera jumping, constant from one camera to another, audio quality is poor at best, unless you are watching a video from a major track like ****** or ***** oil, you like commercials they are awesome. AND LOUD the audio levels between video and commercial is so huge you might pop a speaker if you do NOT lower the volume between streaming race and when the commercials start.4th - NO way to get refunded for purchasing a bad product.Summary - After purchasing and getting a horrible product that is way over sold as quality racing streaming service, i did research, should have done this first right.Discovered the following- NO need to subscribe just go to ******* and even there no need to watch the video as they show winner of the race right in the thumbnail for the video and tell you in the title all you need to know ... fast results absolutly no need to watch the streamed content suffer through the lag, buffering, vulgar language from reporters and race announcers, and if you expect the announcing to remotely match what your seeing on screen yeah that will not match up as well.Conclusion - DO NOT WASTE YOUR MONEY on this service as you will NOT get anything for your investment you cannot get for FREE on *******.FloSports Inc. Response
07/01/2024
Hello,
Thank you for taking the time to share you experience.
Upon further review I see that you have shared with us your experience directly, and we have forwarded your input and concerns to the proper teams internally.
We do apologize for your experience and are continuing to make FloSports the essential destination for our sports.
Please continue to provide feedback and share your thoughts as we hope improve upon your perception and grow to meet your expectations.
Have a great day!
Review from Robin K
1 star05/13/2024
This company is seriously the worst. Paid for a subscription and was never able to watch a single game. Have been trying to cancel since February and they are still charging me. "Can't find my account" " Can't match the email address" They will not call you to talk about it or try to help in anyway. A response from someone different each time. I ended up having to cancel my debit card which has other LEGITIMATE recurring drafts. So THANKS for that. I finally got through to a person by selecting the wrong prompt just to get a person on the phone. (checked techincal support vs billing) and got someone who was very kind and said he's going to refund me. We'll see. IFloSports Inc. Response
07/01/2024
Hello,
Thank you for taking the time to share your experience.
After reviewing your case, I see that we have the opportunity to learn from the interaction and adjust to ensure a better experience across the board.
We apologize for the delay in resolving the issue and appreciate your patience as we worked through the situation.
Please feel free to reach out to us at any time for any additional questions or concerns.
Have a great day!
Review from Doug C
1 star05/05/2024
Flosports does not have a phone number.Nor do they answer their emails.Do not do business with flosports you will regret it.FloSports Inc. Response
05/13/2024
Hello ****,
Thank you for reaching out to us and informing us of your experience.
After further review, we can see that our last recorded record of communication with you was February '24 at which we responded to your concern with no response back from you.
We understand that difficulties may occur and we are happy to reach back out to you and provide any additional assistance you may need. Please be on the lookout for our message.
We look forward to speaking with you soon.
Have a great day!
Review from Patrick S
1 star04/25/2024
I signed up to watch my daughter swim in her NCAA final meet of the season. I had to sign up with FLOSports. I downloaded the app. I signed up for one month. There was no information that said the subscription would automatically renew. I used my Apple pay and did not realize that subscription kept going. There are no live people to contact. This company is a scam for parents and families who want to see their children compete.FloSports Inc. Response
05/13/2024
Hello *******,
Thank you for taking the time to tell us about your experience.
We apologize for any confusion that *** have occurred and are happy to provide any additional information regarding our Terms of Service.
We want to remind you that if you wish to cancel your subscription, you will need to cancel through the subscriptions associated with your Apple ID.
We hope this information helps. Feel free to reach out to our Customer Support team with any additional questions or concerns.
Have a great day!
Review from Mich F
1 star04/10/2024
Based on the information on their website and promotions FloSports implied they were covering certain cycling races they did not have the rights for in the **. The website has been updated since (though it is still not immediately clear) but at that time I signed up it looked like the races I wanted would be covered. Found out day of a big one they were not. Fortunately only bought a month which I cancelled a week and one covered race in. Asked for a prorated refund of my $30 -FloSports said no. False advertising and an unwillingness to work with disgruntled customers - not a good company.FloSports Inc. Response
05/13/2024
Hello,
Thank you for taking the time to tell us about your experience.
One of our customer support agents took a look at your case and has reached out to you directly with an update.
Please review you email and respond back to us with any additional questions or concern you may have.
We look forward to hearing from you.
Have a great day!
Review from Andrew G
1 star03/31/2024
I would call them criminal. I cancelled my subscription over a week prior to renewal, and they renewed it anyway. They won't cancel and refund my money, The unauthorized withdraw ******** my bank account and now I won't be able to make rent. Thieves is all they are. Additionally, the service is overpriced and poor qualityFloSports Inc. Response
04/04/2024
Hi ******,
We are so sorry about your negative experience with us. We reviewed your case and see that we could have explained things more clearly and handled this in better way for you. It looks like our team was able to issue a full refund for you within 24 hours of you contacting us, but there is room for improvement and we will review this with the team. Thank you for sharing this with us.
Review from Charles W
5 stars03/22/2024
Flosports Support is awesome. Had a real issue when I changed email addresses. To us a while but ***** figured it out and I'm up and running.FloSports Inc. Response
04/02/2024
Hello!
We are happy to hear that we were able to assist you.
We'll be sure to inform our agent of the impact they have made.
Feel free to reach out to us with any additional questions or concerns you may have in the future.
Have a great day!
Review from HR S
1 star03/12/2024
Star rating below zero! But I had to choose one. Scammed!! They are experts at it! There are so many reviews about these people scamming others for money. I was scammed too! Read the reviews about flosports taking money from people without their knowledge. This would benefit some with a class action law suit considering the people they've scammed over the years! If you cancel the day of renewal they act like they gave no way of refunding your money. What a joke!FloSports Inc. Response
03/22/2024
Hello,
Thank you for taking the time to share your experience with us. Firstly, we want to apologize for the level of service you received, we strive to be exceptional and it seems we may have dropped the ball here.
Upon further review of your case, we see multiple opportunities for us to have quickly rectified the situation. Unfortunately, that was not done in a matter that is representative of our core values.
Since your last interaction with us, your subscription has been cancelled at your request and a full refund has been initiated.
Although the desire would have been to get this right the first time, our team sees this as a learning opportunity to ensure that this does not occur again.
Know that we are here and happy to assist you in any way or provide any additional insight regarding this case.
Thank you for your patience.
Customer Review Rating
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