Business ProfileforPlanet of the Vapes

I ordered a vaping device called TinyMight2 on 5/31/2024 it arrived on 6/5/2024. However before ordering it insured me that there is a 10 years warranty on the item but the first warranty is within 14 days. I have used the device 3 times and on the 4th time using it which was 6/16/2024 I noticed the device would no longer turn on, so I ordered the exact same battery for the device to make sure the battery wasn't the issue and still it didn't cut on. I have reached out to the company Planet Of The Vapes threw the Texas number but all it does is direct you to there email and phone hangs up. I have contacted them 8 times threw there email and even took the time to reach out to the ***************** after reading the reviews on Reddit of others purchasing the device and having the same trouble. **** did email me once saying send a video but I can send a video of a new defective device that's not operating so I sent them pictures instead. My phone also won't allow me to send videos threw email because it saying video to large to send even if it's 10 seconds. I'm constantly asking these people to please replace my defective device and send me a shipping return so I could send the item back as I was told what the procedure should be from researching on ******* I feel like this company professionally robbed me.