Business Profile

Exercise Programs

Camp Gladiator, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Camp Gladiator, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

125 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed on for a trial month of training with Camp Gladiator for $29 on April 4. I used the month to determine if this is something I wanted to continue but discovered I have some current health concerns that keeps me from exercising at the pace these classes demand. On May 3, I reached out to cancel the membership which the website states can be done "at any time". But when I logged into the account, there is no easy process to cancel. There is an option to discuss membership with my trainer and there is member support. I chose to cancel via the member support chat session. At the end of the chat session, it assured me that membership would be cancelled, and I would receive a ticket number for the request. I was emailed a copy of the chat but no ticket number. On 5/4, I then reached out to the trainer to let them know I received no response on my cancellation request and explained I wanted to cancel prior to a new billing cycle. I received no response from the trainer until Monday morning after a new month of charges at $130 had been billed. I was told the cancellation would be set for the next month (June 3) and no way to refund the auto billing. I initiated another chat session to find out why my request was never processed and was told they are still going through messages and I should have reached out to the trainer. None of these things were explained when I signed up and it feels like they are creating unnecessary hurdles to prevent canceling and siphoned a month of billing despite my attempts to cancel in the correct billing cycle. I asked to have the program cancelled effective 5/3 and receive a credit for the $130 billed erroneously.
Business Response
Date: 05/06/2025
Thank you for your feedback. We did provide you an escalation form yesterday and had asked for 1 business day to respond. We ask for 1 business day to try to resolve your concern since your request is outside of our terms which were agreed upon by you the consumer. I have responded to your escalation request and upon review of that, please circle back to provide an update to the resolution on your BBB complaint. We thank you for your time at Camp Gladiator and wish you well moving forward.
Customer Answer
Date: 05/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me (as long as they honor the refund as stated).

Regards,

***** ********
Initial Complaint
Date:03/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have asked to cancel my membership due to me no longer working from home. I have only one location where I live and Im unable to make it to her camp times due to my work schedule. ** has refused to cancel my membership. Since returning to the office, I havent used the membership for several months. After chatting with an agent, I was then instructed to send an escalated message, which I did but havent received a response back from CG. PLEASE cancel my membership.
Business Response
Date: 03/21/2025
We did reply to your escalation request. Please see attached proof of our follow up to your request. We do regret to see you are unable to continue your membership. If there is a location within 10 miles of your home, this is why an early cancel was denied. We have other options available when your schedule changes as we want to be as flexible with customers and at the same time honor the contract. If you would like to respond to my email, I'm happy to set up a call with you to discuss these options with you. Thank you
Initial Complaint
Date:01/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I continue to get promotional emails from CG after multiple attempts to unsubscribe
Business Response
Date: 01/07/2025
Thank you for bringing this to our attention today. It looks like you chatted in with us earlier today and we unsubscribed you from further marketing emails. This should have been accessible from your end after receiving the email, sorry to hear you were having trouble. You should not receive any other emails unless you opt in to receive them again.
Customer Answer
Date: 01/17/2025
Complaint: 22779075

I am rejecting this response because I am continuing to receive emails. The attached is just one example.

Regards,

**** *****
Business Response
Date: 01/21/2025
Good Afternoon,
Thank you for sharing the screenshot. It looks like this email was personally sent from a trainer but you have the option to unsubscribe from her emails also as it reads at the bottom. I have emailed her to let know to remove you from her list, You have already been removed from all CG HQ lists. thank you
Customer Answer
Date: 01/21/2025
Complaint: 22779075

I am rejecting this response because:
I should not have to track down multiple different lists that I might have been put on. This is an unacceptable aggressive marketing tactic and needs to be changed.
Regards,

**** *****
Customer Answer
Date: 01/23/2025
Complaint: 22779075

I am rejecting this response because:

My initial complaint about CG was that they would not stop emailing me. This is a broader complaint about how they do business. In the course of my last complaint I was told that individual trainers maintain their own email lists and that I would have to unsubscribe from those. Just yesterday I received an email from a trainer I have never given my contact information to directly and had to tell her to stop emailing me. This means that my contact information is being shared among trainers without my consent, and that it is impossible for me to know who has that info and how to stop receiving emails. This business practice needs to be ended, and CG needs to clean up how they use and share customer data.

Regards,

**** *****
Business Response
Date: 01/23/2025
if you would like to share with us another screenshot of who is still sending you emails that would be great and we can look into it. But we have removed you from all known lists. You also have the capability to unsubscribe. Sorry for any inconvenience, the best we can do is just remove you from the list, which we did.
Customer Answer
Date: 01/24/2025
Complaint: 22779075

I am rejecting this response because:
I already asked this person to stop emailing me. She responded that she would and I received this email today. You need to stop the practice of allowing individual trainers to maintain their own email lists. Obviously they are not handlingh data securely or responsibly. You need to take responsibility as a business for the personal data your trainers collect and use.

Regards,

**** *****
Initial Complaint
Date:11/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have emailed the company three times and submitted the cancellation on their website twice by contacting their chat feature. Both have told me they are unable to cancel my account and to reach out to my trainer, who I have lost contact with. My contract ended last month and they are saying that even though I removed payment they are still charging my account even though they will not allow me to cancel. I just need them to cancel my account and stop charging me.
Business Response
Date: 11/26/2024
We are sorry there seems to be some confusion regarding how to cancel. How to cancel is in the FAQ's on our website and in the past due email we sent. Per your screenshot you shared we instruct members to chat with our member support team. You have not yet chatted with us. We are available M-F 9am-5pm CST. Please chat with us, as instructed in the no reply email. The reason you received the email is because your account was already past due. We would need you to pay the past due balance and then we can cancel your account. Thank you!
Initial Complaint
Date:10/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a membership with camp gladiator since 2016. I paused my membership in 2021, and then returned in 2022. I do not believe I signed more than a 12 month renewal, but I can neither ever get ahold of someone to ask, nor is there a decent way to cancel my membership. I have followed the websites instructions to text my trainer (which is a newer process, and I cannot stand it), but the trainer never replied, despite me using the number provided on CGs *********** can no longer call the business, nor can you email, rather you have to now use their chat service, and in my experience, its very hard to talk to a real person. Therefore, I have been trying without success to cancel my membership for at least 6 months. In my opinion, this is an incredibly shady business practice. Further, I have known others who have confirmed they did not sign a 24 month contract, when ** tries to say they did. When pressed, ** cannot produce a signed contract for same. Therefore, if Im ever even able to speak with someone to cancel, I am worried they will try to pull this on me as well. It should not be this difficult to cancel a membership for something, and it feels very worrisome and shady that it is that difficult.
Business Response
Date: 10/24/2024
Hi *******,
We regret to hear about your poor experience. We have cancelled your membership and sent a confirmation email to the email on file. You chatted in with us two times successfully in 2023. Our chat is still working Monday- Friday 9am-5pm CST. We also have an after hours request form. When you go in the chat, you can type "talk to human" and get routed with a live representative within seconds. I'm sorry to hear you experienced trouble with that. If it was after operating hours you would be directed to our after hours request form and receive a response the next business day. I can provide feedback that you did not hear back from your trainer. We want to empower our trainers to manage memberships and engage with members needs through our app. We thank you for your time and allowing us to be a part of your health and fitness journey. Should you need anything else please attempt to chat with us through out chat option at ************************ per the instructions above. Thank you and Be well.

Best Regards,
CG HQ Team
Initial Complaint
Date:09/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a free one month trial 4/18/24, for my boyfriend *****************************, **************************** My boyfriend never went to a single workout session. I sent a message to the personal trainer for cancellation. The membership was not canceled until months later. Per camp gladiator, the site is saying a fee of $109 is owed. However, he never went to a single workout session a request was put in for cancellation and it was not canceled until months later. There is no way to cancel memberships on their website. The user has to "wait" until the personal trainer cancels the account. I would like to resolve the issue and remove the fees that are owed; he never attended Camp Gladiator even for the 1 month free. The personal trainer ******************* was scheduled at inconvient hours and he was never able to go. Members have to sign scan when arriving to the personal trainer, and they will be able to see he never scanned in because he never attended a personal training session.
Business Response
Date: 09/18/2024
We regret to see this was your experience. We made multiple attempts to try to resolve these issues prior to sending the account to collections. Please see the attached terms and conditions and copies of our attempts to get this resolved.
*************************************************
Canceling Your Membership. Except as expressly stated in our then-current cancellation steps, you must complete your Initial Minimum Commitment before you are eligible to cancel your Membership. For more information about canceling your Membership, please visit
*********************************************
Please contact FCS ************** to handle collections dispute if you wish.
Thank you,
CG HQ
.

Customer Answer
Date: 09/18/2024
Complaint: 22286324

I am rejecting this response because: the issue has not been resolved. The balance due needs to be removed and no attempts have been made to remedy the situation. Per the busy response "sorry" but there is no solution provided. The busy needs to contact the collection agency and state the issue has been resolved and there is nothing due.

Regards,

***************************
Business Response
Date: 05/16/2025
We are sorry to hear you are unhappy with the solution provided however the only solution to resolve your concern is to contact FCS directly. The information has not changed on our end and the past due balance was not resolved.
Initial Complaint
Date:08/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An employee of Camp Gladiator (*******************) signed my husband and I up for camps, without our authorization, used her own credit card and paid the monthly membership fees starting in 2016. We have never been to one single class with Camp Gladiator. She stopped paying the membership fee at some point and allowed an amount to be owed to Camp Gladiator that ended up being sent to collections. We were contacted multiple times by collection agencies regarding a debt that we had from Camp Gladiator. My husband (*************************) supposedly owed hundreds of dollars to Camp Gladiator. Again, we never authorized this. It is very poor business for employees to fraudulently use someone's name to gain business then allow it to go to collections when it goes unpaid. We contacted ****** multiple times and she acted as if she had no idea what happened. We later found out she did sign us up and stopped paying.
Business Response
Date: 08/01/2024
Good Afternoon,

We have been exchanging emails and resolved this concern this week via email. We removed you and your husband from collections. In terms of your credit reporting that would be something you will need to speak with FCS about and they should be able to guide you. You can also file a dispute with the credit reporting agency as well and provide documentation and the credit bureau should be able to assist you in making the necessary adjustments. We would have been happy to help you sooner but you had just reached out this week to make us aware of the problem. We were unaware of the personal situation and agreement between you, your husband, and ******. On behalf of CG, we are disappointed about the situation and we have taken all action necessary on our end to rectify the problem.
Initial Complaint
Date:07/31/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their cancelation policy requests that you reach out to your primary trainer to cancel your membership. I reached out to my primary trainer in April and never received a response. Since then, they have tried to charge me for a service that I only used 2 times in April. It is now June and I have reached out to the business again to cancel, but they will only do it if I pay them $109 for the services that I have not used since April. Again, I tried canceling with them in April. Now July, they are threatening to send me to collections for a month of service that I made a faithful attempt at canceling and never used. Till this day, I have not received any replies from the trainer. Only threats to pay the money or go to collections.
Business Response
Date: 08/01/2024
Good Afternoon,
We regret to hear that you have not heard back from your trainer. If you follow the prompts of our chat bot that is available 24/7 you will be prompted to speak to with Live Representative Monday-Friday 9am-5pm CST, if you reach us after hours we have an after hours request. We sent several emails and gave you a phone call to try to resolve this issue. I have voided the past due and cancelled your account. Thank you for bringing your experience to our attention. Thank you.
Initial Complaint
Date:07/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was dealing with a major medical issue from August 2023 through March 2024. When I initially requested to freeze my account for medical reasons I was told I needed a doctors note. My doctors did not know what the issue was for several months and it took a team of doctors several months to diagnose what turned out to be a major pulmonary disease. I attempted to freeze my account retroactively today since I was not able to use the membership and was told they would not do a retroactive freeze. This is, if not just poor customer service, potentially dangerous for people dealing with medical issues. I will not be renewing my membership with this company nor will I recommend this company to others. I would like a refund for the months I was unable to use the membership, totalling $200.
Business Response
Date: 07/16/2024
We regret to hear about your medical concerns. We are happy to help place a freeze on your account. Freezes must be proactively applied. As stated in the terms when signing up for a membership, "Freeze Payments. Unless excluded from your specific Membership, we may permit you to temporarily suspend your scheduled Membership Fees for a limited time period; provided that you pay an administrative fee that we may establish at our sole discretion (a Freeze Payment). Freeze Payments do not count toward your Initial Minimum Commitment. We reserve the right to modify, suspend or terminate the availability of Freeze Payments at our sole discretion.
All Sales Final. Membership Fees are non-refundable regardless of whether you become injured, have an unexpected business or family emergency, travel issues, or whether any Services are postponed, canceled or modified for any reason. All sales are final."
We would be happy to work with you regarding a different solution. Please contact our Member Support team and type "talk to human" this will immediately direct you to a live member support representative. We look forward to hearing from you soon.
Initial Complaint
Date:07/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I won a free trial through my job with Camp gladiator. I tried to Cancel it and on the app it showed I had canceled it. I was then charged $55. I reached out to my trainer and ask for it to be canceled. Since this is what online support said to do. I assumed it was canceled. I filed a dispute with my credit card company after trying to reach CG with no resolution. This month Camp Gladiator charged again however it did not go through. I reached out to them again today only to find out I apparently have some other membership with them that I signed up for during the initial consultation with my trainer. I was never told I needed to cancel two different things, nor was I told I had two different memberships. I feel like this company is doing very bait and switch type business. I have attached today's conversation. Please let me know if you have any questions. I honestly just want my money back and them to never attempt to charge me again. Thank you
Business Response
Date: 07/11/2024
Hi ******,
We regret to hear about your experience. Contacting your trainer before the bill date would have resulted in no charge. There was no mention in your conversation with ***** that this was a free month offered through your job. Due to the complexity of this issue, we have voided your past due amount and cancelled your membership effective immediately. Thank you.
Customer Answer
Date: 07/17/2024
Complaint: 21964320

I am rejecting this response because: they are not refunding the initial $55 charge as requested. I agree to and appreciate them canceling the membership and removing the past due amount. However, as I requested initially a refund, cancelation and removal of all past due and any future charges.

Regards,

***************************
Business Response
Date: 07/19/2024
Hi ******,

We are unable to refund anything because you disputed the charge with your bank. Should your bank side in your favor the money will be returned to you. Thank you
Customer Answer
Date: 07/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************

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Camp Gladiator, Inc. is NOT a BBB Accredited Business.