Business ProfileforBalfour

If i could give 0 stars i would. Had my college ring in need of resize after a couple years after graduation. Went online and did some research for the process to send back and grab the address. i called to verify my 2000$ ring was going to the right place and that i was understanding the instructions properly. i was connected to probably one of the rudest people i have ever dealt with at any buissness. I was told "if you would just listen i would tell you what you need to know". Finally got the situation taken care of with no help to this lady and got my ring sent off.Months went by and was finally notifed they received my ring. All is good. Another month goes by. Currently at roughly 10 weeks from the time it was sent. I called customer service to make sure i did not need to have a pending payment. I was told they had no way of looking up my ring and had no clue what the current situation of the ring was. I called back a couple weeks after and spoke to another individual and finally convinced them to finally do her job and type my name and address in the system. Surprisingly they were able to locate it was still on site but still had no ETA or completion date. A couple more weeks went by and it showed up finally out of no where.This company is a joke for the amount of money spent with them on rings. The customer services ***** and will not recommend anyone to do business with them. ***** they seem to be the monopoly in the collegiate ring world. I would rather give my money to ******* or a local place to custom build one before i dealt with these clowns again.