ComplaintsforWhole Foods Market Inc

Grocery Store

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Initial Complaint
07/15/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 7/3, I purchased a $500 Airbnb gift card from Whole Foods Market, **********. Upon attempting to redeem the gift card, I received an error message indicating that the gift card had already been used. I have not shared the gift card details with anyone and have not redeemed it myself. This indicates that the gift card was likely compromised or already activated prior to my purchase.I immediately contacted Whole Foods Market customer service to resolve the issue and request a refund. Despite my efforts, I have not received a satisfactory resolution. I have provided all necessary information, including the purchase receipt and the details of the gift card, but I have not been refunded or issued a replacement gift card.I am seeking a full refund of $500 for the defective Airbnb gift card. Supporting Documents:I have attached a copy of the purchase receipt and the details of the gift card to this complaint.I look forward to a prompt resolution to this matter. Thank you for your attention to this issue.
Business response
07/15/2024
Our apologies that the customer is having issues with their gift card. We will create a case for the customer and look into this further.
Customer response
07/15/2024
Complaint: 21982913

I am rejecting this response because: the issue is not resolved yet. I did hear back they will investigate though. I would like to keep the BBB complaint open until its resolved.

Regards,

Ash Sin
Business response
07/17/2024
Our team is in contact with the customer and created an internal case. We are in the process of looking into the issue.
Customer response
07/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Ash Sin
Initial Complaint
06/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hand charging devices uses my prime credit card but doesn't honor prime discounts advertised at store Store run by ****** in ************ has not been helpful.. Last told to call Amazon who took an hour of my time and did nothin ***************)... ( actually got got transferredafter about an hour to GRubHUb by Amazon ) .. when called back twice to talk to ****** , I was told by both staff members that ****** not available .. and further that they were not allowed to tell me when ****** would be available or leave a message for ******
Business response
06/19/2024
Our apologies that you did not receive your Prime discount. We have created a case for you and will be reaching out to the store for additional info.
Customer response
06/20/2024
Complaint: 21872805

I am rejecting this response because it hasn't solved my problem...and based on actual experience won't...They say they are reaching out to the store, but the store specifically has told me they can't help multiple times now ... last referring me to Amazon which didn't help at all.

Regards,

*************************
Business response
06/21/2024
We created a case and did reach out to the store. The Store Team Leader has no record of the customer leaving a message for him to be contacted.
It appears the customer's Prime account is not linked to the Amazon One payment method. In order to receive the Prime discount he must link his account. The following instructions were provided to the customer via an email. Additionally, a phone number was also provided should he need additional help. The customer has referenced that he called another number to no avail so he now has the correct contact number. Please see below.
How do I link my Amazon One ID to my Amazon account?
If your accounts were not linked during your sign-up, after signing up you will receive a welcome text and you can link your Amazon account by following the instructions in the text. If you do not have the text anymore, you can request one by visiting an Amazon One device and selecting "Terms, Privacy and Help" and then "Link Amazon account".

For more information on Amazon One please contact Amazon ******************** at ************ or to visit the Help page.
Customer response
06/21/2024
Complaint: 21872805

I am rejecting this response because:
***** should have been notified by staff .. My guess is that they either were told not to contact him or, at least, not instructed how to contact him (?)
***** did call me today and indicated he had NOT been notified by anyone- including the main office, what the problem was. If true, then why not? In any case, I explained the problem again to him.
Told ***** the claim from main office is that HIS STAFF did setup the device properly... talking to him, it was evident he didn't know how to set up the device properly... suggested he get instructions and he agreed to do so. I agreed to stop in next week and talk to him when he gets instructions.
In the end, however, nothing solved yet.

Regards,

*************************
Customer response
06/21/2024
Complaint: 21872805

I am rejecting this response because:
***** should have been notified by staff .. My guess is that they either were told not to contact him or, at least, not instructed how to contact him (?)
***** did call me today and indicated he had NOT been notified by anyone- including the main office, what the problem was. If true, then why not? In any case, I explained the problem again to him.
Told ***** the claim from main office is that HIS STAFF did setup the device properly... talking to him, it was evident he didn't know how to set up the device properly... suggested he get instructions and he agreed to do so. I agreed to stop in next week and talk to him when he gets instructions.
In the end, however, nothing solved yet.

Regards,

*************************
Business response
06/21/2024
The customer has been given the info in a direct email and also in an earlier response in this case how to link his account. He has also been given the phone number for the Amazon One helpdesk. *****, the Store Team Leader, reached out to the customer to offer assistance, as well.
Initial Complaint
05/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 5/26/24, I visited Whole Foods on **********************, ** with my entire family including my young children. At the same time, a woman was walking around the store with a completely see through open mesh top with no bra. She might as well had been ******* as her b****** and ******* were clearly & fully (entirely) visible. She was completely exposed and appeared to be trying to get a reaction out of us. I was able to quickly cover my young children eyes so they did not see anything. My husband and I quickly looked away but it was unsettling to know that she was free to dress offensively while we were there at the store with our small children. Previously, we considered Whole Foods as a safe place to shop but that wasn't the case this time. Even though we were suppose to shop for other items, we quickly left that store. On 5/27/24, I called their customer care line and reported the incident. I asked if they had a dress code seeing that I had my children with me. We knew of other businesses like 7 eleven that will enforce certain dress codes and will even deny customers who are dressed offensively to protect their other patrons and their business. Unfortunately, Whole Foods doesn't feel the same. The representative that took my complaint did not at all seem to take my complaint seriously. I left my contact information and asked for a call-back. Sadly, no one never called back and did not seem to care. I assuming that Whole Food does allow a woman to walk around like this around young children. Honestly, we are not in a strip club so I don't understand why we were exposed to this while Whole Foods did nothing. Because of this, I will not be stepping foot in that store again until Whole Foods resolve this manner. Turning a blind eye is not going to resolve the manner.
Business response
05/30/2024
We have reached out to this customer directly
Initial Complaint
05/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have several gift cards in which I would like to combine into one or be reimbursed due to the fact that they're under $10 in California law allows Reimbursements or cashing a gift card under $10 value. I contacted customer service and was told that there is no legal department
Business response
05/29/2024
We can create a case for the customer and reach out to get the store info as redemption of gift cards less than $10 must be done at the store. As per our anti fraud policy we are unable to combine gift cards under any circumstances.
Customer response
05/31/2024
Complaint: 21769545

I am rejecting this response because:
I will be going to the store on June 7th and do not want to close until this case is handled properly
Regards,

***********************
Business response
06/03/2024
We have already alerted the store that you will be going to their location for your gift card issue.
Customer response
06/03/2024
Complaint: 21769545

I am rejecting this response because:
I have not gone to the store as of yet I will be at the store on June 7 and will respond within timely manner
Regards,

***********************
Initial Complaint
05/21/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Every year for my birthday my kids get me the ***** Chantilly cake. Last year unfortunately it was super dry but I thought it was a fluke. This year they got it again as usual and not only was it super dry, it was more expensive and had much less berries. Im terminally ill and I was so looking forward to this cake and Im so disappointed. We also got sushi for everyone and the rice went hard after only an hour being home, I guess we should have ate it right away but the big issue is the cake. I dont have much to look forward to, making this feel worse.
Business response
05/21/2024
Our apologies that the customer was disappointed in the quality of the products. We'd be happy to review a refund request with a copy of the receipt as per our refund policy. The customer can return to the store or we can create a case and reach out to them.
Initial Complaint
05/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Been shopping at Whole Foods ************************************* since the store had opened twice a week. I have noticed that in the last 2 weeks security has been monitoring my movements while Im shopping has been asked after paying cash or credit card my groceries to show my receipt while exiting the store. I havent stolen anything and its very frustrating and uncomfortable for being profiled for something I havent done. Most of the employees I know for a long time. This has to stop because ** going to let my lawyer know about this.
Business response
05/10/2024
Apologies for the customer's experience. We will create a case and reach out to the customer for more detailed info before contacting the store, i.e., dates, time of day, names and/or descriptions of the security person.
Initial Complaint
05/07/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ever since I have been a prime member, I have not been able to access the prime member discount when shopping at whole food. Every time I enter my phone number it says that I am not a member, but I have proof that the $7.45 monthly fee for prime is deducted from my bank account every month. The rep said for me to download the whole foods market app, which I did but it still doesn't give me the extra savings as a prime member for my in-store grocery purchase. I need help! I have missed out on a tremendous amount of savings since my prime membership has not been acknowledged during checkout.
Business response
05/07/2024
The customer has not linked her phone number or her email account in the App. That is why she is not being recognized as a Prime Member. We will create a case and email her the guidance for linking her account. Unfortunately, we are only able to give a one time courtesy credit for a missed prime savings transaction.
Customer response
05/30/2024
Complaint: 21677901

I am rejecting this response because: a rep from Whole Foods sent me a separate email informing me to download the Whole Foods app, which I did already. She then said to contact Amazon but its not an Amazon issue. The issue is solely with WF. I pay my $7.45 every month and have proof of such. Yet, every time I go to Whole Foods, I do not get the Prime member discount as a prime member. I need help with this matter!

Regards,

*************************
Business response
06/03/2024
The customer has not linked her phone number or her email account in the App. That is why she is not being recognized as a Prime Member. We are working with customer internally
Customer response
06/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because their previous response offered an account credit. I would like my account to be credited as promised and would like to be able to reopen the complaint if it is not honored.

Regards,

*************************
Initial Complaint
03/28/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The case number I was given on chat is 03183289.We visited Whole Foods Market in Albany on 12/26 on our way home from visiting a relative. We live around 90 miles from the close WFM so we couldn't just go back. We bought a chicken wrap that my son and I shared on our way home in the car and my son found the bone in it after biting into it. The package of bacon and chicken tenders leaked. We spent a $1 extra on Zen pudding that was supposed to be on sale, as it was advertised in the store. The organic cheese molded after a few days. I called Whole Foods on December 28, 2023 to let them know of the issue. I provided UPC codes of everything and was told I'd receive a followup to my email. I never received anything so I contacted Whole Foods on their chat on February 2nd. I was told they had my email wrong and that's why. The representative told me they forwarded a request and to wait for notification that day or next. 2+ months later and I have yet to receive anything. I would honestly prefer a check to reimburse us. If a gift card is the only option, I'd hope that they'd give us a little extra for waiting so long and having to go out of our way to use it. We spent $295.29 that day. I don't have the leaky photo of the chicken breast saved anymore but can provide the others. Zen pudding difference $1 Chicken tenderloin $16.49 Wrap $7.99 Bacon $8.29 Cheese 5.99
Business response
03/28/2024
Please accept our apologies for the delayed gift card. A gift card was sent out on January 1st but to the wrong email address. It was also for a lesser amount so we will review the original case to see where the difference comes in. Unfortunately, we can only issue refunds for credit or debit purchases from our office. We cannot refund cash transactions. We will reach out to the customer to resolve.
Customer response
04/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a gift card in the amount of $50.
Regards,

***********************************
Initial Complaint
03/21/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The labels around the store claim that there are hundreds of food additives banned from being used in their foods like hydrogenated oils and preservatives, however its labeled in many of the items that the ingredients of some items contain a bioengineered food ingredient without describing what the food additive is. I usually read all the ingredients in the food labels but at Whole Foods I tend to be more relaxed on this matter. Now I question the be quality of the foods that Im eating as it relates to what Im getting from the store.
Business response
03/25/2024
We have reached out to customer to respond to this question
Initial Complaint
03/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They keep billing me and I've never had this subscription. I've contacted Amazon and whole foods, they both don't have any transactions on file. My bank will not dispute it. I want to stop payment and get all my money back for all part charges. Or the last option is fraud on the company
Business response
03/04/2024
Unfortunately, we do not have any insight into these transactions. We will forward the case to Amazon.

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