ComplaintsforHello Sugar | Austin - Brazilian Wax & Sugar Salon
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Complaint Details
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Initial Complaint
05/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company is on BBB, but this specific location is not listed under BBB. I had a terrible experience with a few appointments at this location of this business and canceled my appointment for 5/17/23 on 5/15. This company illegally charged me $58 (the cost of the appointment) and is refusing to ***** me a full refund. They refunded $50 and claimed I need to pay $8 in transaction fees. I've tried to message them, with no success in getting this resolved. This charge was completely unauthorized. No services were rendered. I received no notice that I was even charged. There is no fee for canceling an appointment. Appointment was canceled 48 hours in advance. Prior appointment had been paid in full, even though services rendered were not satisfactory and the technician bruised me.Business response
06/01/2023
Greetings,
Attached is screenshot of ******************************* refunds with the amounts and dates.
Her total refunds are the $58 that was speaking about.
Please let me know if you need anything else from me.
-************
****@hellosugar.salon
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.