Business ProfileforEverlywell

I tried to endroll in Everlywell ***************** program. After numerous emails asking questions and asking someone to contact me, I finally just paid for the weight managment fee. Eventualy one person called me but I was not available and when I called back and asked for another call, no one ever called again. I paid the fee, filled out a form and had the telehealth consult. Step two is getting the medication . No one could explain to me how to get the medication. the website was confusing. I continued to send emails. Eventually I think I figured it out and paid for the medication with my credit card through their subsidiary OPEN LOOP. It was supposed to arrive refridgerated. It was left in a delivery box, not when *** said they left it. We looked for it but could not find it the morning they said it was delivered at 9:07am. the next day we found it warm, with ice packs melted. they could have brought it to our house. we were expecting it and waiting for it. I called the pharmacy, which is called Empower Pharmacy whom everlywell uses. I s poke to the customer service, who said they woudl put an urgent call into the pharmacy to see if they woudl replace the med. The pharmacy never responded. I left a voice mail for the pharmacy. NO one ever called me. I would like reimbursed for the amount of the medication from OPEN LOOP for $199.and for them to agree to refrain from charging my credit card for any future charges since this program apparently will continue to charge for 3 months whether I am in the program or not. I would also like to be reimbursed from EVERLYWELL for the weight managment fee and for them to agree not to charge the fee for the 3 months. This weight management fee will be $130 a month and was around $50 but I do not have a receipt yet. I am 70 years old. I made a good faith effort to get information and communicate. I found this a horrible experience and want nothing more to do with this program and its' subsidiaries.