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Business Profile

Lawn Care

LawnStarter

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for LawnStarter's headquarters and its corporate-owned locations. To view all corporate locations, see

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LawnStarter has 15 locations, listed below.

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    Customer Complaints Summary

    • 272 total complaints in the last 3 years.
    • 122 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lawn starters was recommended to me by my daughters friend because she had good service with them. I was skeptical about the $19 first lawn option but thought Id give it a try. Needless to say it was not $19 and turned out to be more like $100. For lawn Cutting trimming weeds, which were not all done, **** trimming, which was never none at all lawn, cutting above 9 inches which is fair and cleanup, which was never done. Spoke with the person who was sent out to do my lawn. His name was **** **** lied and said that I did not pay for cleanup service and that he did blow all the trimmings off of the sidewalks which I sent him pictures proving otherwise., He said that he left everything behind for fertilization, and that the wind would blow it away, I told him I didnt pay for the wind to blow it away. When contacting LawnStarter afterwards about my experience, yes they were very sorry but only gave me a $15 credit which I refused and expected it to be a refund which Im not sure it happened yet. They said they could send the provider back to finish the job and I told him I did not want that individual back on my property. He wasnt the nicest person when he showed up in the first place. I told him he shouldnt have finished the job on the day he came to mow the lawn. I also told them he did not trim the **** and just abruptly left and didnt say anything so I couldnt ask him to take everything away. I just lawnStarter is a scam and they need to remove their $19 deal because it does not turn out to be $19. I will not be using them again.

      Business Response

      Date: 10/07/2024

      Hello Penni,

      Greetings!

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #22342433.  We apologize for the inconvenience. 

      Upon review, one of our Experience Specialists Megan, already reached out to you regarding your concern/complaint and working on your concern as we aim to make things right.  Megan send you an email on Sep 27th and hoping she could receive a response from you.

      Looking forward to hearing from you.

      Respectfully,
      Janice, LawnStarter

      Customer Answer

      Date: 10/07/2024

      Complaint: 22342433

      I am rejecting this response because: Megan contacted me wanting to know what the issue was. I reiterated everything for the third or fourth time back to the business and she has not responded . As far as I’m concerned, this issue is not resolved because no other correspondence after my contacting Megan on 27 September took place.

      Regards,

      Penni Candelaria

      Business Response

      Date: 10/08/2024

      Hello Penni,

      Thank you for your response.  We appreciate it and we are sorry to hear that you did not receive Megan's reply. Allow us to copy and paste the context of her email for your reference:

      I am sorry for the experience that you've received while using our services. I am sorry that the provider did not do a complete job on your lawn and he will be reported. I do want to mention that the bagging and hauling away of clippings is an additional charge of $15 per service. The service includes the mowing, edging, and blowing. The providers will mow and mulch up the clippings though. If you'd like I can add the bagging of the clippings to your account. I do see that you have a new provider that is scheduled to come on November 4th. I am going to credit your account so that the service in November will be free. I am sorry for the frustrations that this has caused. 

      Also, please be informed that she advised us that your account has been credited $55.99 so your upcoming mow on Mon, Nov 4, 2024, is on us.  We have advised Megan to send you another email and make sure that you are being taken care of.

      In the meantime, let us know if you have other concerns.  Thank you and have a wonderful day!

      Respectfully,
      Janice, LawnStarter

    • Initial Complaint

      Date:09/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The first week in Aug. 2024 I had my lawn service on for 2 weeks. I requested they mow my lawn. I rec'd a text from the server who stated my lawn didn't need to be mowed but that I would have to pay *****. I texted back and told him I would not pay for a service I didn't receive and he made the decision not me so I will not be paying. He texted me back and stated that what it take to keep my lawn up. I looked up the co. policy and it states you only pay for services only. I told him again I would not pay for a service I didn't rec. I am recovering from double hip surgery and my daughter was pregnant and we had to mow the lawn because of the *** .(Any fees which the Company may charge you for the Services are due immediately upon completion of your lawn care service and are non-refundable. regardless of any a contemporaneous or subsequent termination or cancellation of your account whether by you or by Company, any disruption to our Services, whether planned, accidental, intentional or caused by any other reason whatsoever. The fees due shall be the prevailing pricing at the time of service. If you do not cancel or reschedule a service date already scheduled at least 48 hours prior to such date, you will be charged the full amount for the canceled or rescheduled service.Please note the pricing information published on the website may not reflect the prevailing pricing. The Company, at its sole discretion, make promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, will have no bearing whatsoever on your offer or contract. The Company may change the fees for our Services as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested about how we charge for the Services.) We canceled the service but they are doing collection on us for services we didn't rec.

      Business Response

      Date: 10/04/2024

      Hello ******,

      Greetings!

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the inconvenience. 

      Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email  as we aim to make things right.  We would highly appreciate it if you could respond to Megans email.

      Looking forward to hearing from you.

      Respectfully,
      ******, LawnStarter

      Customer Answer

      Date: 10/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****** ******

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I request that Lawn Starter DO NOT charge my credit card. This company uses a Fraudulent Policy: insists that "3 services still must be provided" though I'm calling to cancel today Sunday at 8:30am for a service scheduled on Wednesday after I found/contacted them for the 1st time yesterday. It's operated from overseas by persons apparently trained to be **************** this time no ******************** have yet been started/provided.The BBB shows this company has a pattern of wrongdoing.They told me first they'd come either Monday/Tuesday time unknown; then texted they'd come on Wednesday....(their app is dysfunctional,too).DO NOT CHARGE ME. DO NOT COME FOR SERVICE TO MY PLACE. REMOVE ME FROM YOUR DATABASE.I'm very upset I must cancel my card as compromised now by this absurdly unresolved interaction with an overseas office that is refusing cancelation confirmation less than 24h since initiation and 72h before any service done.

      Business Response

      Date: 09/24/2024

      Hello ********,

      Warm greetings!

      I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.

      Just to let you know, your LawnStarter account was fully cancelled effectively on Sep 22, 2024.  Rest assured that we won't send any lawn care providers to the property.

      We'd greatly appreciate it if you could let us know whether our team's assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if we have successfully resolved the matter to your expectations.

      Looking forward to your response.

      Best regards,
      ******, on behalf of LawnStarter

      Customer Answer

      Date: 09/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******** ********

    • Initial Complaint

      Date:09/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I set up to have my grass by LawStarter they came out today 9/20 and I was not at home. The pro they sent out charged my daughter 275 for my grass saying that Lawstarter didnt inform him that I live on a corner lot. He had her Zelle him the money. He is not suppose to be paid outside of the LawnStarter app. In addition to that LawStarter also charged me for cutting the grass twice. All together I am out over 400 dollars.

      Business Response

      Date: 10/04/2024

      Hello Maia,

      Greetings!

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the inconvenience. 

      Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email as we aim to make things right.  We would highly appreciate it if you could respond to Megans email.

      Looking forward to hearing from you.

      Respectfully,
      ******, LawnStarter

      Customer Answer

      Date: 10/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      **** *******

    • Initial Complaint

      Date:09/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Law Starter broke my window o my screen door Stated would repair-sent me to Ramp (for $290)Received notice payment on 9/16 One hour later-received email -cannot pay =ACH error Cannot reach anyone to correct by phone or email at Lawn starter or Ramp Called Lawn Starter and emailed and left msg on app no# for RAMP -emails go to a 'no-reply' email address Ramp has mailed an app multi times (the same one)The app is for a business -not an individual I cannot correct any info there

      Business Response

      Date: 10/01/2024

      Hello *******,

      Warm greetings!
      I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
      Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns and was advised that our Incident Resolution Team Specialist ***** is already working on your concern.

      We'd greatly appreciate your cooperation and patience while our teams resolving your concern.  Thank you!

      Best regards,
      ******, on behalf of LawnStarter


    • Initial Complaint

      Date:09/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      IMPOSSIBLE TO CANCEL! In Mid Aug'2024, I had service with Lawnstarter. My son's Birthday party was sched for *******. The sched LS Pro had confirmed the Week of Aug 17 that he would be able to come that week. The week of Aug24th arrived and no pro had arrived and the pro assigned was no longer responding on the app. When I called LS about the issue, they said that the pro assigned had left LS and they needed a new Pro. I told them it was on a time constraint because it was my son's BDay party that weekend. They couldn't guarantee someone would be out before the party, so I told them on that call that I was cancelling service. I used the App and chose to "Cancel Entirely". I hired a new Company to has been servicing the property since. All the sudden, on 9/18, someone from LS showed up to cut the grass. I was home and was able to stop him, told him I cancelled with LS. I reached out to LS on their AP, and advised the same. Told them I cancelled a month ago. They said I needed to send them an email proving i cancelled. I didn't know to look our for a confirmation email from when I cancelled in August, so I told them I didn't have one but I cancelled on the **** so they should have record. I told the *** during this conversation on the app of 9/18, to make sure it was cancelled, not to send anyone else. On 9/19 someone else arrived when I was not home. We caught him on the camera, I had my mother go out to tell to leave, we canx with LS. He had already cut some of the grass by this time as it took a few minutes for us to get the notification on our camera and to get out side to tell him to leave, but he never got a chance to start the back. Also, if the grass is over 9" they are supposed to get approval from me before they cut the grass, I have always been given an opportunity to refuse the cut. They didn't do that this time and cut without approval. Had he REQUESTED *****, I could have used that opportunity again, tell them to CANCEL. Now, they want to charge $213!

      Business Response

      Date: 09/20/2024

      Hello ******,

      Warm greetings!
      I'm just reaching out to you to address your Better Business Bureau (BBB) complaint #******** and to let you know we sincerely apologize for any inconvenience caused.

      After looking over it, we've verified that our Customer Support Team has already been in touch with you about your concerns. We wanted to let you know that we have credited your account amounting to $213 as a courtesy of inconvenience and issues with your provider.

      In addition, our team confirmed that your LawnStarter account is now fully cancelled.  Have peace of mind that you won't be charged for any services and we will not going to send any providers to the property.

      We'd greatly appreciate it if you could let us know whether our team's assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.

      Looking forward to your response.

      Best regards,
      ******, on behalf of LawnStarter

    • Initial Complaint

      Date:09/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lawn Starter has been charging hidden and recurring fees that I did not approve. On 9/9/2024 I requested to have flower bed weeding canceled and company performed service anyway. I agreed to have $78 lawn treatments every 4-6 weeks, and on 9/17/24 a lawn treatment was completed. However, Lawn Starter charged an unexplained $23.20 to my bank account. I called my bank and my bank told me that this appears to be a recurring fee. I did not approve this fee. I have requested that Lawn Starter cancel all of my services but have not had a resolution.

      Business Response

      Date: 09/18/2024

      Hello *****,

      Warm greetings!

      I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.

      Upon thorough examination, we've verified that our team has already addressed your concerns related to your bill and cancelled your services as per your request. We have been informed about the breakdown of the charges made on the account.

      Please see the breakdown of your bill for your reference:
      Lawn Mowing at ********************** on 2024-09-09 - $47.62
      Tip for Lawn Mowing at ********************** - $8.20
      Flower Bed Weeding at ********************** on 2024-09-09 - $125.57
      Tip for Flower Bed Weeding at ********************** - $23.20
      TOTAL: $181.39 on Sep 14, 2024, plus the $23.20 on Sep 17, 2024, for the tip for Flower Bed Weeding

      Pending Balance on the account: $93.13
      Lawn Treatment at ********************** on 2024-09-18 - $85.25
      Tip for Lawn Treatment at ********************** - $7.88

      We'd greatly appreciate your letting us know whether our team's assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.

      Looking forward to your response.

      Best regards,
      ******, on behalf of LawnStarter

    • Initial Complaint

      Date:09/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COMPANY SEEMS TO BE ABLE TO BARTER YOUR COST AS YOU GO ALONG. THEY DO NOT MENTION THAT WHEN YOU HIRE THEM FOR A LAWN CUT. THEY JUST TELL YOU THAT YOU HAVE TO STAY WITH THEM FOR 3 CUTS. IF YOU CALL TO QUESTION ANYTHING OR CHANGE SOMETHING YOU DID ONLINE IT TAKES 45 MINUTES. THATS HOW I FOUND OUT THAT ANY MORE SERVICES, THE PRICE COULD GO UP OR DOWN. THAT IS A SCAM TO ME. i WANT TO CANCEL THE LAWNSTARTER SERVICE. THE GUY WAS SUPPOSE TO CUT YESTER DAY AND HE CANT FIND MY PLACE. HE MIGHT MAKE IT TODAY, BUT AFTER TODAY I WANT OUT OF THIS RIDICULOUS BARTERING FOR CLEAN *** OR WHATEVER.

      Business Response

      Date: 09/20/2024

      Hello *****,

      Greetings!

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the inconvenience. 

      Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email  as we aim to make things right.  We would highly appreciate it if you could respond to Megans email.

      Looking forward to hearing from you.

      Respectfully,
      ******, LawnStarter

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      If I could provide a rating of 0, I absolutely would. I have being a member with them for several years, paying bo weekly for the grass at my property in *********** FL to be mowed. In fact it has been debted from my account faithfully.Yesterday I recieved a call from the City of ***********'s Code enforcer in which the gentleman also sent me pictures threatening to fine ***** looks like a complete jungle out there. It is obvious that I've been scammed for several months if not over a year.When I spoke with the customer **********************, they didn't offer back one dime. They said I could pay for the next mowing service and they would waive the long grass fee.I would think that if is been paying close to $60 bi weekly and the grass hasn't been cut for minimum of 6 months . That's $720 of my money.They said it's my responsibility to check to make sure it's mowed. How is that even an option when I live several hours away.When I signed up for the service I put in the notes that I wanted pictures each time. They only honored my request once.Please just find someone else who is dependable and who hire people with integrity *****A week later and still no resolve. It is amazing that a customer can be charged for a ********************** they never recieved especially when the company requires the lawn care providers ( their contractors) to submit pictures of the yard prior to being paid.

      Business Response

      Date: 09/20/2024

      Hello Chelicia,

      Warm greetings!
      I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.

      Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has informed us that were able to assign a pro to take care of your lawn and sent you photos showing the status of your lawn after the pro mowed he lawn on Sep 17, 2024.

      We'd greatly appreciate it if you could let us know whether ******* assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.
      Looking forward to your response.

      Best regards,
      ******, on behalf of LawnStarter


    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug-******* I had my lawn serviced by LawnStarter crew. While they service my property for lawn maintenance they smashed a window on my back patio. I was out of town and on my way back home I realized the following g:1. The security alarm system notification that the break glass sensor detected and sent the alarm off 2.The outside pane glass window was completely cracked and luckily the inside glass was intact. This is a double pane glass window with internal seal 3. I proceeded to file a claim according to the company process by submitting the damage into the LawnStarter apication.4.Once the claim processing department contacted me via email, I proceeded to provide the documentation as requested by the claim department including pictures of the damaged window, estimate quote for tepairs 5.The claim processing departement requested a second quote to replace the damaged double pane glass window 6.I provided all the documentation according the specification and the timeline 7.After their initial review of the se one quote they suggested to accept a compensation that will not even cover half of the repairs cost, or provide an additional estimate 8.The same window was damaged exactly three years before and the claim was processed and paid with monthly installment 9. After contacting customer ********************** and escalated to the supervisor twice on the same day I am still expecting for a *************** claim I am really concerned with the way the company is managing their business. I am expecting a quality services and a prompt attempt to solve customer complains especially when the crew acknowledged to caused the damage to my window, I am still in shock with the response the claim department provided back to me with generic assessment on the estimated repairs cost without referencing the exact repairs cost including la or, material, installation, company name and date. Not sure which is going to be the resolution yet, I am highly concerned with the quality of service

      Business Response

      Date: 09/20/2024

      Hello Fabrizia,

      Warm greetings!
      I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.

      Upon thorough examination, we've verified that our Incident Resolution Specialist, ****, has already been in touch with you regarding your concerns. She has informed us that she just received the signed *** and forwarded it to our Financial Department.

      We'd greatly appreciate it if you could let us know whether Nory's assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.

      Looking forward to your response.

      Best regards,
      ******, on behalf of LawnStarter

      Customer Answer

      Date: 10/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******** ******

    LawnStarter is NOT a BBB Accredited Business.

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