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Business Profile

Moving Services

Caddy Moving LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed multiple jobs an for the job #***** an job number #***** the company has not paid me as agreed $64 and $44 2 separate jobs

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The movers were supposed to move an expensive massage chair. I provided pictures and description of my townhome, stating I needed the chair moved from the main floor to the 2nd level. They quoted me $220 since it was a heavy item and said the movers would arrive at 11am. Nobody showed I was told they were delayed by the current move they were working on. Time was changed to 1pm. Then to 4pm. Three men were supposed to arrive. Only two showed up. They told me they werent movers and that the job was posted on ********** all day. He showed me ads with the exact picture of chair in it. They tried moving the chair and halfway up the stairs lost balance and ended up cracking the side of it. One of the movers then said it wasnt worth his time and left. Caddy has posted on their website that they do background checks their employees and train them. The men who came to my home said they never submitted to background checks and that they received no training. Caddy assured me they were insured. When I went to pursue compensation for damages, they said they couldnt file a claim because the job wasnt completed. They ruined my chair and left! What was I supposed to do? The CEO **** ******** called stating there was nothing they could do and refused to pay for the damages on my brand new chair. They are scammers and their website is full of lies. They also falsely show they have a 4.5 rating on trust pilot but the actual rating is 2.

  • Initial Complaint

    Date:11/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is refusing to pay for labor

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/19 I booked 2 movers for 2 hrs to load a truck in *******, then 2 movers for 2 hrs to unload the same truck later that day in ********* on 9/26. I worked with ***** in sales to book the moves, signed the contracts. on 9/25 I received a text message from ******* in customer service saying they were canceling the Maumee OH portion due to it being a remote area. I had them confirm the Chicago side which they confirmed was booked and set to go. After a lot of arguing the gave me 20% off. I contacted ***** the sales guy to see if he could help. He told me that they do have other movers, but in *******, so if I wanted them I would have to pay an additional 2 hours for their travel. So they accepted a job they couldnt fulfill, waited until the afternoon before to tell me, then wanted ME to pay extra money to fix their mistake. I was able to find another company in ******, **, I did pay a premium rate and incurred many extra costs. 30 minutes before the scheduled time on 9/26, they text me to tell me they only had 1 mover to send. Caddy did end up sending a second mover but at the very end and he also did a great job but was only there for 30 minutes. After it was done *** from Caddy called me and asked for payment with no discount on the Chicago end. I agreed to pay them under the condition that they also reimburse me for the additional costs I incurred due to their cancellations at a total of $275. They refused to pay me and said they wouldnt pay the movers unless I paid the invoice. They sent me 2 different invoices with 2 different rates, and the incorrect information on both of them. The invoices state they sent 2 movers for 2 hours which is false and I have written proof that the information is incorrect. They refused to correct the invoice and continue to harass me for payment and refuse to compensate me for the additional costs I incurred. They also continue to claim that the contract was fulfilled completely and that I owe them the money.

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They had a contract with me to provide movers unload a moving truck for us. They cancelled the afternoon before the move! They said they made an error and didnt have movers in the area! I made the reservation June 12, 2024 for an unload in ******, ** ( near ******* and *************************.) I was told Caddy HAD MOVERS IN THE ***** I paid a ten dollar reservation fee for July 12 at 7:00 am. I double checked on July 5 - was told the unload was still happening. On June 11 - I received a conformation from Caddy that the unload the truck the next day. Then later that same day - THEY CANCELLED ON ME! They said it was their error - they had no movers in the area. No compensation, no help finding a different mover - nothing!

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,We made a reservation for 2 movers for 2 hours at 4pm on July 1st. The movers did not show up until 6:45pm, the movers were a couple and only 1 of them actually moved anything as they had a baby with them and said the other mover had to feed the child in their car. The one mover only helped for approximately 40 minutes as they had to leave and said they couldn't stay any longer and sent a message to Caddy that they had completed at 7:20pm and then stood in our yard refusing to leave until we made the payment in full. We made the full payment to make them leave and then finished the move ourselves - of the things he did move he refused to put any of the furniture/boxes in their noted rooms and instead put everything right inside our doorway. This interaction honestly made our move way harder and more stressful than it would have been to just do it ourselves. I then texted the Caddy *** I had been in contact with prior to the mover's arriving to express our complaint and did not recieve a response or an answer to my phone calls.

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked 3 weeks ago, Caddy sent me an text yesterday confirming they would be here as arranged. Imagine my surprise when a minute before the 8 to 9am arrival time that I receive another text that states they are delayed and will arrive at noon.Then I receive this at 11:00:Hi ******** please be advised that our dispatch team hasnt found movers today. We apologize for the inconvenience.I had hired a man to drive the trailer to transport the furniture between homes. He was on standby for 3 hours and YES I had to pay him, the refrigerator was to be moved and a new one moved in. After unloading it and the frozen food setting out for 3 hours the frozen food is ruined. Not to mention wasting my time and delayed moving for 3 weeks AND having to rebook a moving company that will actually SHOW UP.I am thoroughly disgusted with your so called "company" and intend to post this on every site possible to warn others of your complete failure as a company including the BBB.*******************************

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates of transaction 4/22 l utilized Caddy Mover for 2 hours at $120 an hour total $240 to load my U-Haul at 4793 WinterSet way. The process is they take $1 off to make sure your debit card works and once they arrive the 239 comes off your card. I utilized Cassy movers to unload my U-Haul at my new address *************************************************************** movers for 2 hours at $120 an hour totaling $240, all together I spent $480 total, I contacted my point person from Caddy Moving to let them know that my table was damaged, dented and scratched my walls up and dropped/damaged my barely 2 year old ************ 55 inch 4K UHD ***************** which was wrapped and placed in a sturdy tv box with styrofoam ends in the top and bottom. Once we plugged the tv in the screen was all different colors with a line through it , it blanked on and off, we observed the crack in the tv. I texted my point person, made a claim on the company website, sent pics and all they offered was $17.80 for reimbursement. They advertise a $1000 liability insurance, no hassle refund and they stand by their workers that they are reliable. I have called, text and email multiple times and no one will respond, not even to provide duplicates of receipts which my bank has required. I am asking for my tv to be placed and or the $480 I paid to purchase another tv

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 5/11/24 Hired 2 workers Minimum 3 hours, one worker worked for 1.5 hours another 2 hours and walked off job. Moving company charged my card the full 3 hours and will not return calls or emails. They damaged a 4k fridge as well as an antique hutch. Each weighing over 400lbs, they have only offered $150 for damage even though it stated .60 per lb damage, they have blocked my calls and emails and will not refund the hours paid and not worked nor address the damage. This has been for 2plus week with no reply from management and every number I call from they say they will call back then block me and they never do

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was advised by Caddy Moving that the personnel that were to show up for a scheduled move were going to have boxes, tools, and other supplies, and they did not. The movers informed me that caddy had not advised them to bring such equipment so when I reached out to the gentleman who set up my appointment, ive received no response after a phone call and two emails.

Caddy Moving LLC is NOT a BBB Accredited Business.

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