Business ProfileforFanSignsTime

I placed an order for a led sign on 12/05/2021 at 12:53 PM. I realized I had made an error on the sign and sent an email at 7:04PM on 12/05/2021 asking to make a change to the order. The site specifically says DO NOT send more than 1 email or they will put your request at the end of the list. It also states it may take up to 5 days to make a response to you. I then received an email yesterday 12/07/2021 at 6:07PM stating my item had been shipped. I then sent another email 12/07/2021 at 6:20PM asking why had it been shipped before checking with me about the change. They respond by email back to me at 6:26 PM stating they had ask for the change information and I did not respond. Then they stated that I had read the email at 5pm on 12/07/2021. So even though I did not get the email to make the change they only gave me from 5:00 PM until 6:07PM before shipping the product. Why would you not give sufficient time for me to respond but I did not receive the email to respond at all. The now state that they will not take a return or exchange or money back. Their website states you have 24 hours to cancel or make a change. They did not respond to my first email to even give me the chance until after the 24 hours were up. I do have all corresponding emails.