Business ProfileforKia of South Austin

We purchased a brand new Kia ******** on the 10th of April. The dealership did not follow Navy Federals trade in policy. I even laid out the instructions in front of ******************* *************), that said to call Navy Fed, but because it was late he didnt follow the instructions. Due to this error, my loan is 8k+ higher than it should be and collecting interest. Not to mention my car payment is significantly higher than it should be. Ive been trying to work with the dealership over phone since the middle of April to correct this error. I haven been given the run around on the phone, not had my phone call answered, hung up on, or received no call back when leaving a message. So my husband and myself went in person on May 24th when I live two hours away and am heavily pregnant. That day I walked into the dealership and asked to speak to the manager. The manager never spoke to me or my husband. ***** did speak to us, said how Navy Federal telling me I was owed a check was wrong, and that they would cut the check that day with rushed mail and that it would be applied to the loan no later than May 29th. I called on May 30th to speak to ***** about how the loan was unchanged and asked for a tracking number for the check. He scoffed and told me that wasnt possible, to wait until June 5th, and if it wasnt applied by then to call him back. My first car payment is due June 13th, and I am trying to correct this issue before then so my loan can be corrected. Its also causing unnecessary stress on my pregnancy.