Reviews

This profile includes reviews for Kia of South Austin's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kia of South Austin has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kia of South Austin

  5306 S IH 35 Frontage Rd Austin, TX 78745

• 

  Kia of South Austin

  5306 S Ih 35 Austin, TX 78745-3233

Review Details

• Review fromThomas H

  Date: 04/22/2025

  1 star
  Dropped off '21 *** Seltos at South Austin *** Dealership on April 9 because it was misfiring. Was told by service rep ***** that it would be a whole week before they could diagnose. Today is April 22. I have called multiple times every business day since the promised deadline elapsed. No return calls. Today after multiple attempts I was told that there was a diagnostic glitch that a ******* has been contacted to look at. I'm not sure if that means their diagnostic system is broken. I have read other horrible reviews from people with similar issues with this dealership. It is not acceptable, reasonable or justified to hold customers hostage in this way with no specific information about service details and timelines. Customers will be voting with their feet.

• Review fromDalton D

  Date: 01/30/2025

  1 star

  Dalton D

  Date: 01/30/2025

  I purchased a Certified Used 2023 *** ******** from Kia of South Austin on June 24, 2024, trading in my 2021 *** K5 to accommodate my growing family. Unfortunately, this has been the most frustrating car-buying experience Ive ever had.From the start, the process was riddled with issues. ************* was excluded from my contract despite my request, while unwanted protection plans were added without my consent. I was told I would have to redo financing in order to get GAP added. The problems didnt end there. My trade-in wasnt paid off for two months, forcing me to continue making payments on a car I no longer owned. Repeated attempts to resolve this were met with inconsistent responses. Only after filing a BBB complaint was it addressed. However, when I received a check for the difference, the bank informed me it was invalid after I deposited it. My account is negative (that amount) now. I still havent received clarification. Someone has my money. As soon as I drove off the lot, I noticed major mechanical issuesa misaligned steering wheel and severe brake vibrations. Kia of South Austin dismissed my concerns, but *** of North Austin confirmed the brakes needed replacement and all four rotors resurfacing. The dealership covered the repairs under what they called an extended warranty (which I never purchased), but the issues persisted. After a third inspection, I was told the rotors needed resurfacing again and the rear brakes replacedthis time at my expense. For a certified pre-owned vehicle, this was unacceptable.Due to ongoing brake issues, I no longer feel safe driving the vehicle. This has been an exhausting and costly ordeal, leaving me with serious buyers remorse. I traded in a reliable car for what I thought was a high-quality, certified pre-owned vehicle, but instead, Ive been left with unresolved safety concerns. At this point, I wouldnt recommend Kia of South Austin to anyone looking for a stress-free, trustworthy car-buying experience.

  Kia of South Austin

  Date: 01/31/2025

  The original refund check that was issued was in the name of the person who owned the trade in. In this case it might have been the customer's father. None the less this check has been cashed we have confirmation of this. Secondly the statement on the brakes depending on the miles accumulated and overall use of the brakes. Brakes are wear and tear items and are not covered unless there is failure in components withing the braking system, but pads and rotors are wearable and are considered maintenance not covered by warranty. If I understand this correctly the customer states that work was actually performed to fix the original concern and now it is having the same concern? I would suggest that this issue be brought up with the dealership that performed the repair that you claimed that Kia of South Austin dismissed. I believe it was *** of North Austin that you stated that "confirmed the brakes needed replacement" The diagnosis and repair performed with them is where the concern would best addressed.

• Review fromEmily S

  Date: 06/28/2024

  1 star

  Emily S

  Date: 06/28/2024

  I truly dont know how Kia of South Austin is still in business. It has become so poorly managed, particularly the ******************* NO ONE EVEN BOTHERS TO PICK UP THE ****** They will essentially kidnap your car in their lot for god knows how many days, dodge your calls/emails/texts, and so I have learned I just have to personally drive there JUST TO TALK TO A HUMAN BEING (one hour round trip for me). This is just plain unacceptable for any business. Why cant you hire a receptionist for the ******************** Its seriously that easy and would make a world of difference. Last time I was there waiting in line, I observed 6 people laughing and talking behind the Service counter while phones were ringing off the hook. No one even thought about answering the phone. When I asked one of them if they ever answer the phone, they admitted they do not. Ridiculous - what kind of manager or director would allow this? I will start using *** of North Austin from now on.

  Kia of South Austin

  Date: 07/01/2024

  We apologize for the less than satisfactory experience with our dealership. Your business is important to us. We have taken this information and example of your visit as a training and coaching opportunity. We have since changed the leadership in this department with a new service director in efforts positively influence the service team and to provide better service to you and all of our customers. 

• Review fromJanice T

  Date: 12/24/2023

  1 star

  Janice T

  Date: 12/24/2023

  My disappointment is in the overall poor reputation shared by most *** dealerships. While we would very much like to look at *** SUVs, its off to ****** we go.

  Kia of South Austin

  Date: 12/26/2023

  Unfortunately, we cannot attest to the statement of "the overall poor reputation shared by most *** dealerships" or where this comment is stemmed from. This review does not define an incident or for that matter any interaction with Kia of South Austin specifically. There is no record of sales or service for the name posted on this review for Kia of south Austin. If there is something specific, we should be aware of that was not included in this review it would be helpful to know specifically Kia of South Austin did to receive this vague review.

• Review fromVictoria B.

  Date: 11/26/2022

  1 star
  I am not sure what to think anymore. I have been with this dealership since 2008. I think they are starting to slip. I think they are not checking my car closely with the multipoint inspection. In fact a mechanic from another shop told me just by hearing my engine that my a/c compressor may be going out and i noticed my car sounded pretty loud myself for some months now. I am wondering why my normal place (Kia of South Austin) did not tell me about this (AND that I needed a new battery which went out in October 2022), when I brought my car in for an oil change in September 2022. I got my car fixed by the other mechanic and my car sounds great! I think I will be going to the new place that fixed my compressor.

• Review fromBrittany R

  Date: 06/01/2022

  1 star
  My check engine light came on January 4th, 2022.I took my vehicle to South Austin *** on January 6th, 2022.I was told the vehicle needed a part replaced, an *** chip that controls the cars computer.I was advised that the *** chip would need to be ordered. A few days later, I called back and was told that it was on back-order so they could not give me an ETA on when it could be replaced.Since Mid-January, Ive been told that the part is still on back-order, and they still do not have an ETA.I asked the rep assigned to my case at South Austin ***, if there is any way I could get a rental car to help me while my car is at the dealership, and he said they no longer offer rental cars.He then advised me to contact the ***s corporate headquarters and request to get some type of reimbursement for my car payments since the vehicle has been sitting at the dealership, unable for me to drive it.I contacted *** ********** and another representative was assigned to my case, ******************She advised me *** could not give me a rental car, nor could they reimburse me until the vehicle is fixed.Ive made five car payments since my vehicle as been at the dealership, still my car isn't fixed.Everytime I call, same thing, no ETA.