97 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mystie W
1 star07/18/2024
As a paying member, I contacted them because I was not getting 7 days of use of their service before they charge me. Some times they would charge me at 5 days, which I told them was false advertising for their plan. I would like to get refunded for that week. They claimed they didnt have record of my account, so they dont keep track of their members? They said, ask Apple but there was nothing from them. I gave them my Bumble account info, a screenshot of my profile and one that I then cancelled my subscription. They started calling me ******. Who is that? I told them that is not my name and am confused why they are calling me a new name. So to end the story, ****** has deleted their account. Would not give them stars.
Bumble Response
07/20/2024
We're so sorry to hear about this, ******. We would like our Billing Team to have another look into this. Please send us a message on ******** or ******* (@BumbleSupport). We look forward to hearing from you! ??Review from Malik H
1 star07/17/2024
My account has been shadow banned for no apparent reason. Multiple fake accounts showing and even fake profiles floating around of myself. This app is trash. Dont use bumbleBumble Response
07/18/2024
We're sorry to hear this, *****. We investigate all reports thoroughly and make decisions based on our Community Guidelines. We don't block anyone from our platform without a valid reason. If you want our team to review your case, please message @BumbleSupport on ******* or ********* ??Review from Nathan O
1 star07/07/2024
Human trafficking is bumble. I pay $59 for no matches out of ,any fake and low quality profiles. Im getting no matches at all, so Im paying to look at pics of women, thats kind of like *** trafficking except in a way, its even worse because you get nothing. This entire thing is nothing but a huge scam and the company should be sued in a class action lawsuit.Bumble Response
07/09/2024
Hi ******, thanks for taking the time to share your feedback. We're sorry to hear you think this and that you're not satisfied with your experience on Bumble.
While our subscriptions are there to help maximize your experience, we can't promise exact results for anyone. We have so many success stories to come out of Bumble and we know that you can be one too.
Please contact us at bumble.com/contact or @BumbleSupport on social media and we can provide you with some top tips so that you find everything you are looking for. We'd love to see how we can improve your experience. ??
Review from Becky M
1 star07/07/2024
Bumble advertises features (like Backtracks) that fail to work after paying for a Premium subscription. Their support team is notorious for sending responses that do not even align with customer concerns.Bumble Response
07/09/2024
Hi *****, thanks for taking the time to share your feedback! We're sorry to hear about your experience.
The backtrack feature will be available as soon as you purchase your Premium membership. Once you have your subscription, you can use the feature on the next member to appear on your Swipe queue.
Unfortunately, if you accidentally vote no for a member and then purchase a subscription, you cannot undo this vote. The option will be available on your next vote.
Please contact us via @BumbleSupport on social media, we'd love to see what we can do for you. ??
Review from Ej O
1 star06/14/2024
This is a ***************** After I paid for a subscription they hid my contacts I had established conversation with, demanding a "Premium" upgrade which I had already made when I purchased the subscription less than a month ago. When I then tried to upgrade, They advised my profile was "being reviewed", which is ridiculous since I had prepaid my prescription. Their system didn't even allow an upgrade, a paradoxical loop. How lame!Bumble Response
07/04/2024
Thank you for reaching out, EJ. Were so sorry to hear this happened and would like our Billing team to have a look. Please send us a message at ***************************************** or on ******** or ******* (@BumbleSupport). We look forward to hearing from you!Review from Jim G
2 stars06/12/2024
Was good for awhile, the. Mysteriously banned. No reason. No inappropriate behavior, pics, stalking, etc. Total mystery.Bumble Response
07/04/2024
Thank you for your review, ***. Our team fully investigates all reports before taking action and moderates based solely on our Community Guidelines. We would never arbitrarily block someone from our platform. If you would like our team to review your case, message @BumbleSupport on ******* or ********* We look forward to hearing from you.Review from Damien M
1 star06/11/2024
Don't waste your time, save your money. If you value your time and money it is best to avoid Bumble. It truly is BOT-driven and you will spend a good chunk of time trying to get in touch with your provider on why you are getting charged. Additionally, you will be asking yourself how such a company has so many complaints and still stays in business. It truly is best to stay away from companies like this, avoid the app save yourself the hassle. Save yourself the time as well as the money and irritation Karma is real look at the reviews too on Trustpilot.Bumble Response
07/04/2024
Thank you for your review, ******. We're sorry you didn't enjoy your experience on Bumble. Our team would love the opportunity to improve your experience in the Hive! Please message our Support Team on ******* or ******** (@BumbleSupport) and we'd be happy to help. ??Review from Aj S
1 star06/02/2024
I have been permanently banned with no explanation. I have read their guidelines, and I have not been in violation of any of them. I feel like this is discrimination because of my ethnicity. I cannot get a response back when I ask for a refund or my account reinstated. I highly do not recommend using BumbleBumble Response
07/04/2024
Thank you for reaching out to our team. We investigate all reports thoroughly and make decisions based on our Community Guidelines. We don't block anyone from our platform without a valid reason. If you want our team to review your case, please message @BumbleSupport on ******* or *********Review from Andrew M
1 star06/01/2024
I recently experienced a disappointing and discriminatory response from Bumble. After being reported by an ex-partner out of retaliation, my account was permanently banned without a fair investigation. Despite multiple appeals, Bumble refused to provide specific reasons or a transparent review of the case. Their approach appears to punish anyone who is reported, regardless of the context or evidence. This discriminatory practice not only undermines trust but also denies users a fair opportunity to defend themselves. Bumble needs to improve its support processes and ensure that all users are treated fairly and justly.Bumble Response
07/04/2024
Thank you for reaching out to our team. We appreciate your review and want you to know that we take all reports seriously. Our team investigates each report before taking action. We follow our Community Guidelines when moderating and won't block anyone from our platform without a valid reason. If you have any questions or concerns, feel free to contact our Support Team on ******* or ******** (@BumbleSupport). We look forward to hearing from you.Review from Jony A
1 star05/04/2024
My ex just had me banned after paying for a membership 1 day ago. Please someone from this company reach out so I can get reinstated or at least a refundBumble Response
07/04/2024
Thank you for your review. We investigate all reports thoroughly and make decisions based on our Community Guidelines. We don't block anyone from our platform without a valid reason. If you want our team to review your case, please message @BumbleSupport on ******* or Facebook.
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