Complaints

This profile includes complaints for Wargaming (USA) Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wargaming (USA) Inc.

  11001 Lakeline Blvd Austin, TX 78717-5997

• 

  Wargaming (USA) Inc.

  500 E Whitestone Blvd # 3131 Cedar Park, TX 78613-9006

• 

  Wargaming (USA) Inc.

  Oakland, CA 94607

• 

  Wargaming (USA) Inc.

  PO Box 8250 Emeryville, CA 94662

• 

  Wargaming (USA) Inc.

  500 108th Ave NE Ste 2350 Yarrow Point, WA 98004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing the game for many years, recently WG has implemented some moronic system which has a main goal of collecting as much information about their customers as possible, as I have tried to avoid their suggestions , to MERGE my accounts I had seperate emails and passwords , which should have been just fine, starting yesterday they did not allow me to log into my main account, causing me an error code FORCING me to their screwed up system that attempts to merge the accounts, well that page system was not working properly, everyone is complaining about it, I then changed all my passwords and still cannot access my main account, which is assoc with my proton mail acct , at this point I just want all my money back form them and they can keep their game,

  Business Response

  Date: 03/11/2025

  Dear *****
  
  Thank you for contacting Wargaming America.
  
  We have reviewed your account in NA with the same credentials as the ** one, and found out that the account had it's e-mail changed by Support.
  
  This should allow you to access your ** account without conflicts, your active NA account was untouched and should pose no problems to access.
  
  
  Best Regards,
  Wargaming America

  Customer Answer

  Date: 03/12/2025

  Complaint: 22967088
  
  I am rejecting this response because:
  I have unstalled the game, I have lost many special gifts that are rewarded at the end of the month , when you log into your acct everyday which is what i was doing on both accts .Because of WG failed system and forced implementation of this plan, i have lost all those special rewards, and actually dont want to play that stupid bull s*** game anymore.  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:03/01/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was permanently banned for a legitimate ( free) purchase.

• Initial Complaint

  Date:03/01/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned for a legitimate purchases. And now the company is trying to extort me for $2300 for my account back. I have all transaction records.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wargaming support wrongfully banned my account for 9 days. I have proof game video file where it clearly shows that I wasnt intentionally doing anything wrong. *** submitted the ticket asking to review the proof, but Im getting same answer over and over that account will stay banned. The rules of wargaming states that if someone INTENTIONALLY pushing an allied tank, but It wasnt intentional and you can clearly see it on the video recording of the file Ive sent them. Ive spend money for this game and I do not want to have missing time over wrong ban, especially that one day before the ban Ive spend in-game currency that Ive paid real money for, for missions that I will be unable to complete if account stays banned. Please help me to resolve this issue.Wargaming support referenced ticket ID ********* Thank you.

  Business Response

  Date: 01/22/2025

  Dear *****,
  
  Thank you for contacting Wargaming America.
  
  We have verified the replay that the violation in question happened and have determined that the sanction was placed correctly.
  
  In the first seconds of the battle, your camera is clearly pointing where the light tank is heading, which would be impossible not to see.
  
  Even if we would take lightly to the initial push, continuing the action and pushing the light tank out of the ****, while his outline clearly appeared in your aim confirmed the intention of the violation.
  
  The sanction will remain according to the Game Rule: 4.06. Intentionally exploiting the physics system to damage an allied tank, plane, ship or similar actions. This includes, but is not limited to, pushing an allied tank into line of fire, pushing allied tanks off of cliffs, bridges, into water, etc.
  
  ***********************************************************************************************************************************************************************
  
  Best Regards,
  Wargaming America

  Customer Answer

  Date: 01/28/2025

  Complaint: 22838680
  
  I am rejecting this response because: The push wasn't intended. Yes I did see the light tank and maybe I miscalculated the parking near it,but it was for sure not intentional and as such it wasn't a violation of the rules where it clearly states if it is Intentional than it violates. The light tank was still in the ****, he didn't get damaged at all his game play didn't changed. I disagree with your vision and misjudgment of what happened.
  Regards,
  
  ***** *********

  Business Response

  Date: 02/16/2025

  Dear *****,

  As previously mentioned, we have verified and confirmed that the violation was done on purpose according to the attached images.
  
  In screenshot 1.jpg, you can clearly see where the light vehicle is going.
  
  In screenshots 2.jpg, and 3.jpg there is a clear outline of the light vehicle right in front of you before you continue moving forward and push him out of position.
  
  Those 3 screenshots were taken using your camera/aim at the specified timeframe in the replay.
  
  Our decision remains that the sanction was correctly placed on your account.
  
  Best Regards,
  Wargaming America
  
  
  

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company willfully and ignorantly claims they are not pay to win after purchasing "premium tanks" in the game when they are on sale. they change the statistics so they dont preform as purchased. said "company" had been doing this for years. they claim they do nothing to the performance which clearly drops after 2 weeks repeated complaints over 13 years have resulted in nothing but excuses. i want refund of all monies spent

  Business Response

  Date: 01/21/2025

  Dear *****,
  
  Thank you for contacting Wargaming America.
  
  In case any changes to vehicles are necessary, no matter which type, premium or standard,are announced in our Portal and extensively tested with the help of users during the open Test Server.
  
  No changes are made to vehicles without an announcement or proper tests being done. You can find all changes to vehicles and similar in our Portal Patch notes: *******************************************************
  
  We have also verified your refund request but noticed that the last purchase was made in 2023 and already used, thus not being eligible for a refund.
  
  We hope this clears your doubts regarding vehicle changes.
  
  Best Regards,
  Wargaming America

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about December 18, 2024 Wargaming pushed an update to World of Tanks Blirz that caused an error in their game client and made it impossible to play any of the digital assets associated with my wargaming account. There was a nonsensical error claiming to need 52 MB of memory on a ******** device that has over 20 GB available. This renders valueless $1000s of assets I purchased on the **** platform, purchases that include over $70 in the month of December 2024 alone.

  Business Response

  Date: 12/29/2024

  Dear *****,

   

  Thank you for contacting Wargaming America.

  We have reviewed the situation and noticed that the latest update applied to the game fixed the issue in question.
  
  Our apologies for any inconveniences this may have caused.
  
  Best Regards,

  Wargaming America
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really didn't know that someone else logged into my account and used a script to hang up. I don't use these things myself. My account resources are already sufficient and I don't need to use scripts to obtain these resources. However, my account was blocked because someone else logged in and hung up. It was directly blocked permanently. I still have a lot of doubloons that I can't use. I have also spent a lot of money on this game. Recently, I wanted to continue to recharge during the anniversary celebration, but my account was permanently blocked. This is really a big loss for me. I was framed by a villain. At that time, he used a script with my account and was blocked for seven days. He said sorry that he forgot to shut it down. Now the account is directly blocked. But it is really not my personal wish. If I do this, wont many peoples accounts be maliciously damaged? I also filled out the questionnaire and received an email. I thought the account was unblocked. I feel very wronged. Please give me a chance. Even if the account is blocked, dont block it permanently. I am just a poor student who has played this game for a long time. You can check it. I only have time to play it on weekends. I was directly blocked. My hard work for several years went to waste. Its really uncomfortable. Moreover, I was framed by others. Do you want to change this punishment? Thank you

  Business Response

  Date: 12/29/2024

  Dear *****,
  Thank you for contacting Wargaming America.
  We have analyzed your account and confirmed that the sanction was placed correctly.
  
  Please understand that this investigation also includes confirming that no external access or hacking have happened to your account to cause such sanction.
  
  Since this is the second time your account was found violating the Game Rule 5,section 5.07 Using bots, clickers, macros, keyboard and mouse recorders, or any other similar methods that enable gameplay without the participation or with passive participation of the player in the battle. the sanction applied to your account is permanent.
  
  Please understand that any actions we take requires through investigation, and such was done in your account in multiple occasions now, confirming the sanction was applied correctly.
  
  We hope this clears your doubts in regards to this matter.
  
  Best Regards,
  Wargaming America

  Customer Answer

  Date: 12/31/2024

  Complaint: 22686822
  
  I am rejecting this response because:Subject: Complaint Appeal Against Wargaming (USA) Inc.
  Dear **** *****,
  I am writing to express my dissatisfaction with the lack of progress in resolving my complaint against Wargaming (USA) Inc. As you mentioned, the BBB has already made two attempts to contact the company, yet I am still left in the dark without a resolution.
  The issue I reported on December 14, 2024, has caused me significant inconvenience and frustration. I expected a more prompt and effective response from both the company and the BBB. I understand that these things can take time, but it has been over two weeks now, and I have not even received an acknowledgment from the business.
  I kindly request that you escalate this matter and take more assertive actions to ensure that Wargaming (USA) Inc. takes my complaint seriously and provides a satisfactory solution. I rely on the BBB's reputation and expertise to advocate for consumers like myself, and I hope you can step up the efforts to get this resolved quickly.
  Thank you for your attention to this matter. I look forward to hearing from you with positive news about the progress of my complaint.
  Sincerely,
  ***** j ****
  
  
  
  Regards,
  
  Julia j rose Julia j rose

  Business Response

  Date: 01/27/2025

  Hello,
  
  We have extensively reviewed this account, and have determined that the sanctions were placed correctly.  According to our logs, the account was accessed in the same manner as it has been historically. Since we do not see any signs in the logs that an unusual location or computer has accessed the account, we can conclude that the access was not a hack or intrusion of any kind.
  
  Since there is no intrusion/hack to the account, the actions must be attributed to the account owner. When you download and play World of Warships, you must agree to our End User License Agreement, including the Game Rules in order to enter and play the game.
  These documents can be found here:
  *******************************************************
  ***********************************************************/end-user-license-agreement/
  *******************************************************game-rules/game-rules-wows/
  
  Here are the notable points from the ****, which you agreed to in order to download and play the game:
  
  12. Code of Conduct
  12.1. The following actions are prohibited while using any of our Products:
  k. Creating, using, making available, or distributing any unauthorized software or tools, including hacks, cheats, exploits, scripts, bots, trainers, automation programs, or other software that interacts with a Product in any way and for any purpose, 
  
  12.2. Please follow the Code of Conduct carefully since failure will be considered a material breach of this ****, which could lead to restrictions on your access to our Products or your Account under sections 19.4-19.9 Suspension or Termination by Wargaming of this ****.
  
  19. Termination
  Suspension or termination by Wargaming
  19.4. If you are in breach of this ****, then we may, depending on the seriousness of the breach, take some or all of the following actions:
  b. Suspend or permanently close your access to individual Products. You will not be able to access such Products and use any Paid Items in them.
  The Game Rules go on to explain in more detail about this *******************************************************game-rules/game-rules-wows/
  
  
  5. Inappropriate conduct in game / Fair play principles
  The following actions (and similar actions) are prohibited in game:
  5.07. Using bots, clickers, macros, keyboard and mouse recorders, or any other similar methods that enables gameplay without the participation or with passive participation of the player in the battle.
  5.08. Repetitive and excessive passive play
  On August 14, 2024, your account was found to be violating these rules. You were issued a warning, and a 7-day ban at that time. You were advised that any other similar violations would result in a permanent ban to the account.
  
  On November 9, 2024, you were again found violating these rules. Since this was your second offense, the account was permanently banned, as laid out in our legal documents.
  
  In order to provide the best playing experience to all of our customers, we must ensure that everyone plays fairly, and by the rules set out within our legal documents. After extensive investigation, we have determined that this account was banned correctly, and it will not be released in order to ensure fairness for all players.
  
  Best Regards,
  Wargaming Player Support

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from the game for 3 days because of unintentional action which Wargaming considered against their rule. They didn't go through any investigation but refuse to lift the ban.

  Business Response

  Date: 12/29/2024

  Dear *****,

  Thank you for reaching out to Wargaming America.

   

  We have verified the sanction in question and have confirmed that it was applied correctly according to our Rules.
  
  More specifically, you broke the rule 4.03. Intentionally blocking (blocking from front and rear) vehicles belonging to a player on the same team.
  
  You can read more here ***********************************************************************************************************************************************************************
  
  Please remember that blocking allies, even if temporarily, may result in a sanction.
  
  We hope this clears your question.
  
  Best Regards,
  Wargaming America
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for world of tanks by wargaming network.I have played this game for going on 15 years now. first 10 were wonderful and i spent 1000's on game, one day i made a suggestion and had conversation with support and they were very rude and short and next thing i know my accounts physics have changed and its as if my armor is paper and my bullets are rubber! for example my tank has a gun that can penetrate 300mm of armor and the enemy has 170mm of armor. for first ten years their tank would be damaged, but past 4 years it never goes through. this has completely ruined the game and denied me the same services as everyone else. i have contacted them many times over 4 years and the lie to me and give me run around or just dont even acknowledge my complaint. recently they fixed it and it was wonderful for one day and then the physics for my armor was altered so guns that shouldn t hurt me do! I just want equal treatment and the same game play as everyone else but they have singled me out and hacked my account, and its so blatently obvious after playing for 10 years you cant miss the difference! their customer service ***** and i feel as though i may be able to sue for discrimination for depriving me of the same pursuit of happiness as everyone else all because one of the support staff didnt like me and they think its funny to ruin a game and other players get mad cuz it looks like im an idiot with a badass tank not doing anythging so we lose cuz of me but in reality its all because the support staff has altered my accounts game physics to deny me the same game play as everyone else. and this has been 4 years they have mocked me or just close my complaint without even responding. I was finally going to look into see if i have grfounds for a discrimination lawsuit when i saw your site here and it brightened my day! i pray you can get them to stop depriving me of the same game play everyone else enjoys. like i said they fixed it for one day to tease me then it was worse.

  Business Response

  Date: 11/29/2024

  Dear *******,
  
  We are sorry to hear that you are currently not having a good experience in the game and we understand that can be frustrating.
  
  As we have explained many times throughout the tickets you have sent us, please understand that Wargaming never intentionally decreases the vehicles characteristics for a specific player, or handicaps a player's account in some manner. As a business, we truly would have nothing to gain from angering or alienating our customers deliberately in this manner. Our goal is always to provide customers with a good experience, so we do apologize that currently you are unhappy with your play experiences in game. 
  
  Our game, along with many others, does have a mechanic known as RNG, or Random Number Generator. You can think of it this way - if you were to fire 10 shots from a rifle, you would not hit the bull's eye 10 times. For even a good marksman under ideal conditions, there is a range of where those 10 shots will hit around the target. In-game, this is represented by different shells, different guns, different tanks have a range of values for the accuracy and penetration of their shots. In game you are able to see those values and their range. Every vehicle will have specifics to the shell they use about damage as well as penetration ranges.

  Every tank will also have specific accuracy values, which are determined when the vehicles come to a full stop and aims completely. User can improve these values by choosing options in-game, such as Equipment, Crew Skills or Field Modifications. There are no interfaces or support tools within Wargaming that would allow employees to make changes to specific customers accounts in a manner that would affect these things, or your gameplay in any way. 

  Every player has the same chance of hitting or penetrating shots with the vehicle they use, and the mechanics and RNG are experienced equally by everyone who plays. We have complete explanations about all our game mechanics in our Portal page that may assist you in understanding how these things factor into your shots. *****************************************************************************

  Best Regards,
  Wargaming Support

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  World of Tanks took over 2 million silver coins from my game account! Need to replace them back!Name:Perkyman2544

  Business Response

  Date: 10/31/2024

  Hello ******* *******,

  Thank you for reaching out to us today. Weve reviewed your account and found that a purchase was made under your Gamertag on Xbox for 3 pieces of equipment for the MBT-B:

  Advanced Repair System for ******* silver
  Spall Liner for 750,000 silver
  Advanced Gun Laying Drive for ******* silver

  These items total 1,750,000 silver. Is this the amount youre referring to?

  I also noticed there is no support ticket regarding this issue. If youd like to reverse this transaction, our Player Support team can assist you further. Please contact them here **************************************************************.

  If this total does not match the silver amount in question, please provide additional details such as the game mode, date, and the tank involved, and well be happy to help.

  Many thanks,