ComplaintsforGiddy
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have had a total of 4 of their products, 3 Thors and 1 Tomo II. All broke. They all stopped functioning properly.I've tried and tried to contact them but they will NOT get back to me. I want replacements sent out (1 Thor and 1 Tomo II) immediately at no charge.They have THE worst customer service in the world. I am so disappointed, angry, in complete disbelief.BBB...please help. I can't tell you how many emails I've sent them....and still nothing.This is completely unacceptable.It's past the loin of ridiculous.I need action taken today!!!!!Initial Complaint
02/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
cancelled my membership its a awful product and they still charged me contacted the fraud department and they are going after my hard earned money!!!!Initial Complaint
01/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered this product several months ago. I received it, did not like it and called them to cancel any further orders. Today I received another piece of c*** and I did not authorize the charge or the order.Initial Complaint
09/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Date of transaction:8/8/23. Amount spent $159.42. Ordered device. Immediately upon learning of a recurring fee, I cancelled the transaction. The person I spoke to verified the cancellation. There is no way to reach the company. I should not have been billed.Initial Complaint
08/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered the product and did not like it they had me on a recurring shipment. I received an email stating that I would be getting another shipment , I emailed them and told them I did not want this and that I canceled months earlier, I attached the email, They charged my account and are not responding to emails and I do not see a phone number on there web site so Ive been unable to get this to cancel, Im a low-income person and this charge is a hardship for me at this time. I ask that you please help me resolve this. Thank you ***********************Initial Complaint
07/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Company charged $200+ for bands that 1st cost was $169. Cancellation was done with no refund, Items sent was directed back to them. NONE WERE OPENED. Refund of monies on said items. They charged my account with PayPal and tried to get monies back with no response,Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I cannot reach these people to cancel my subscription. I did speak to the company a year ago and they said they had know record of me. They said I my h as ave ******* dd up with a vendor. However they didn't know who. I want to talk with them.Initial Complaint
04/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On January 10, 2023, I placed an order with Giddy Cocktails for ******. After three weeks, the order had not arrived and I called and spoke with a woman at length about the product, company, and my purchase. She assured me the purchase would be sent. I placed another order after our call for a new product totaling 153.75.In mid-March, I reached back out to the number I found on the website to inquire about my orders. A man answered the phone and said he was heading into the office and that he would find my order and call me to let me know it had been shipped. Four days later after no return call, I again called the number but this time found it to be unable to accept calls. The email on the website bounced and there is no other method for contact. I even tried to contact the company via Instagram using DM, contact ***************************** thru Venmo ( the payment used to purchase the products), and filed a complaint with Venmo and my bank. I have receipts from Venmo that I have been unable to upload. I can provide these if needed. During all this effort and time I did not receive any communication or any refunds from Giddy Cocktails.Initial Complaint
03/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My computer crashed and I don't have the purchase date. Yesterday I was charged $407 on my account--claiming it was a recurring charge. If I signed-up for recurring it was by mistake. I no longer can use the product and want my account cancelled. The product did not work for me---and I am currently under the care of a Urologist. I want the account cancelled. Thank You.Initial Complaint
03/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Giddy is running a subscription scam. When you order the product they hide a subscription order renewal somewhere that isnt obvious. 6 months later they send you a $200 bill for a second device you didnt order and there is no customer service. You either email them or leave a message hoping someone calls you back. A complete scam.
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Contact Information
1005 E Saint Elmo Rd
Austin, TX 78745-1298
Business hours
Today,9:00 AM - 6:00 PM
| MMonday | 9:00 AM - 6:00 PM |
|---|---|
| TTuesday | 9:00 AM - 6:00 PM |
| WWednesday | 9:00 AM - 6:00 PM |
| ThThursday | 9:00 AM - 6:00 PM |
| FFriday | 9:00 AM - 6:00 PM |
Customer Complaints Summary
16 total complaints in the last 3 years.
6 complaints closed in the last 12 months.