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Business Profile

Online Retailer

Giddy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a total of 4 of their products, 3 Thors and 1 Tomo II. All broke. They all stopped functioning properly.I've tried and tried to contact them but they will NOT get back to me. I want replacements sent out (1 Thor and 1 Tomo II) immediately at no charge.They have THE worst customer service in the world. I am so disappointed, angry, in complete disbelief.BBB...please help. I can't tell you how many emails I've sent them....and still nothing.This is completely unacceptable.It's past the loin of ridiculous.I need action taken today!!!!!

  • Initial Complaint

    Date:02/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    cancelled my membership its a awful product and they still charged me contacted the fraud department and they are going after my hard earned money!!!!

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product several months ago. I received it, did not like it and called them to cancel any further orders. Today I received another piece of c*** and I did not authorize the charge or the order.

  • Initial Complaint

    Date:09/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction:8/8/23. Amount spent $159.42. Ordered device. Immediately upon learning of a recurring fee, I cancelled the transaction. The person I spoke to verified the cancellation. There is no way to reach the company. I should not have been billed.

  • Initial Complaint

    Date:08/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the product and did not like it they had me on a recurring shipment. I received an email stating that I would be getting another shipment , I emailed them and told them I did not want this and that I canceled months earlier, I attached the email, They charged my account and are not responding to emails and I do not see a phone number on there web site so Ive been unable to get this to cancel, Im a low-income person and this charge is a hardship for me at this time. I ask that you please help me resolve this. Thank you ***********************

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company charged $200+ for bands that 1st cost was $169. Cancellation was done with no refund, Items sent was directed back to them. NONE WERE OPENED. Refund of monies on said items. They charged my account with PayPal and tried to get monies back with no response,

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot reach these people to cancel my subscription. I did speak to the company a year ago and they said they had know record of me. They said I my h as ave ******* dd up with a vendor. However they didn't know who. I want to talk with them.

  • Initial Complaint

    Date:04/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 10, 2023, I placed an order with Giddy Cocktails for ******. After three weeks, the order had not arrived and I called and spoke with a woman at length about the product, company, and my purchase. She assured me the purchase would be sent. I placed another order after our call for a new product totaling 153.75.In mid-March, I reached back out to the number I found on the website to inquire about my orders. A man answered the phone and said he was heading into the office and that he would find my order and call me to let me know it had been shipped. Four days later after no return call, I again called the number but this time found it to be unable to accept calls. The email on the website bounced and there is no other method for contact. I even tried to contact the company via Instagram using DM, contact ***************************** thru Venmo ( the payment used to purchase the products), and filed a complaint with Venmo and my bank. I have receipts from Venmo that I have been unable to upload. I can provide these if needed. During all this effort and time I did not receive any communication or any refunds from Giddy Cocktails.

  • Initial Complaint

    Date:03/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My computer crashed and I don't have the purchase date. Yesterday I was charged $407 on my account--claiming it was a recurring charge. If I signed-up for recurring it was by mistake. I no longer can use the product and want my account cancelled. The product did not work for me---and I am currently under the care of a Urologist. I want the account cancelled. Thank You.

  • Initial Complaint

    Date:03/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Giddy is running a subscription scam. When you order the product they hide a subscription order renewal somewhere that isnt obvious. 6 months later they send you a $200 bill for a second device you didnt order and there is no customer service. You either email them or leave a message hoping someone calls you back. A complete scam.

Giddy is NOT a BBB Accredited Business.

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