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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Online Retailer

Giddy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Giddy ************* ******, **, a **** for ****** and received it. However, about 6 months later, here comes another. I did not order this but it was charged to my Citicard. I don't need 2 of these. I am disputing this charge with my credit co. I see that others have also complained about this company doing the same thing.

  • Initial Complaint

    Date:01/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Giddy (www.getmegiddy.com) about 6 months ago and received the product. It was supposed to be a one time purchase but I received a second one yesterday in the mail. When I checked my credit card there was a charge from Giddy Holdings, *** for $203.51 for this product even though I did not order it. When I called customer service they said I signed up for a subscription service (which I did not) and said they would refund me the money for the product minus the shipping cost of $25. I told them I was not going to be responsible for the $25 because it was their error and that they needed to refund me the full amount. The customer service rep said there was nothing they could do and hung up.

    Business Response

    Date: 01/06/2023

    The customer purchased the device for the subscription plan and price and failed to cancel before the next renewal date. We have a one time purchase price of 238 that requires no subscription. The $25 Dollar fee is issued when we have to ship a product out because we are not able to accept returns. We have since canceled the customers subscription plan and refunded the account in full. Attached are all the locations indicating the subscription before purchase.

  • Initial Complaint

    Date:07/25/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been talking with them over email for sometime, telling them that if I didnt receive my referral payments I would be reporting to the BBB because they owed me $125+. After saying it at least three times, and telling them that these were from back in June, they sent me a total of $50 dollars. So I reached back out to ask what happened to the rest of it and they said again that the referral campaign had ended and they wouldnt pay. MY REFERRALS WERE FOR A MONTH BEFORE THEY DECIDED TO END THE ***** AND I HAVE 40 PENDING REFERRALS THAT HAVEN'T BEEN PAID TO ME! I want the money that I deserve from bringing clientele to their website. None of my referrals were fraudulent like others.

  • Initial Complaint

    Date:06/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I joined the referral program with getmegiddy in the last week. They were very communicative of what needed to be done in order to start earning! I signed up completely and have also referred ***************** Today is currently ************ payday! I wrote them twice. The second time I wrote them, I tried to sign into my portal and it keeps saying access denied even tho I was promised payment today. I have all proof needed and also was in communication with them for the whole week. Once I mentioned about payment, they basically never replied back and did something to my account. I would like to see the funds that are owed to me and would like an apology from the company.

    Business Response

    Date: 06/17/2022

    We have been in constant contact with the customer throughout this issue. The last response from ** was yesterday morning, and we did not receive a followup from the customer until 5 hours ago which we have responded to before receiving this BBB notice.

    There is no intentional deception on our part, nor did we deactivate the customers account. We have just been informed that the provider we utilize for referral tracking and payouts had a technical issue that affected accounts and tracking.
    We are tracking referrals and will be paying them out as soon as we hear from the provider that the issue has been resolved. 

Giddy is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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