Business ProfileforuShip

I booked a shipment on April 3rd, 2024, and the process was incredibly smooth. I was very pleased with ********'s punctuality; they picked up and delivered everything from ****** to ********** right on time.Since this was my first time moving and hiring someone through Uship, I wanted to ensure I was fully covered. Although my carrier had insurance, I opted to pay for the additional protection offered by Uship for extra peace of mind.The problem arose when I opened the boxes and found that my TV and monitor screens were cracked, the monitor wouldn't even turn on. Additionally, my mattress, which has springs, is now folding and sinking in the middle. This is particularly upsetting because the mattress was the primary reason I hired movers; I had just finished paying it off and wanted to bring it with me because of its quality.I contacted Uship yesterday (before realizing how bad the mattress was) and they instructed me to pay the carrier and then submit all the necessary documentation. After completing this process and providing everything they requested, Uship advised me to pursue a claim with the carriers insurance. I have been trying to get a response from the carrier since yesterday, but they have not provided any proof of claim or claim information.I would like assistance from Uship to resolve this issue as soon as possible, rather than waiting the 60 days the carrier mentioned in their email.Date of transaction: 04/03/2024 Pickup date: 05/21/2024 Delivery date: 06/04/2024 ID #: ******** Best.Loyane