Business ProfileforSkinnytabs

Terrible customer support. Charged me for an order I canceled beforehand. They sent me an email, saying they charged my credit card for a subscription order on July 10, 2022. I have email notifications set up on my phone. I replied within 20 minutes, asking them to cancel the order for budgetary reasons and issue a refund. I didn't want their product. In the meantime, I also canceled their subscription service.I received an email back on the same day -- July 10 --saying no worries, they canceled my subscription service, which was a joke since I had already canceled it myself. I said, no, I don't want the July 10 order sent out and to cancel it and refund my credit card. I sent four more messages via email and chat between July 10 and early July 12, but received no response back other than an automated reply. Finally on the afternoon of July 12, they sent an email, saying the items had SHIPPED! I wrote back -- very firmly -- saying I don't WANT their products and to refund my credit card. I will gladly send their items back. Still no response. I have since called them twice, but cannot get through due to high call volumes. I left two messages, and still have not heard from them. They are obviously a GREEDY corporation that doesn't give a fig about customers. Never again!

Hi ******!Thank you so much for contacting Superfoods Company!Your subscription was started on June 10th. We have a 30-day money-back guarantee in place so it gives you time to try our products and see if you like them. We give you the ability to cancel your subscription at any time, but need 48-hours notice prior to your renewal date to ensure we're able to cancel the order before it's shipped out by our warehouse. We are so sorry for any confusion regarding your account. ou are unfortunately outside of that window, but we really want to do our best to help you out today. We were able to make an exception to allow you to return your most recent order for a full refund.We emailed the instructions on how to return. If you have any questions, please don't hesitate to reach out. We hope you have a great day!