Complaints

This profile includes complaints for Statewide Remodeling of Austin, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Statewide Remodeling of Austin, Inc. has 10 locations, listed below.

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  Statewide Remodeling of Austin, Inc.

  2209 Rutland Dr Ste A100 Austin, TX 78758-5278

  
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  Statewide Remodeling of Austin, Inc

  2450 Esters Blvd Dallas, TX 75261

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  Statewide Remodeling of Austin, Inc

  2450 Esters Blvd Dallas, TX 75261

• 

  Statewide Remodeling of Austin, Inc

  2450 Esters Blvd Dallas, TX 75261

• 

  Statewide Remodeling of Austin, Inc

  2450 Esters Blvd Dallas, TX 75261

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Statewide representative came to my house to sell windows we talked about new wi dows throughout the house with the exception of one bathroom window . We agreed to the replacement of all windows to be replaced with the existing window frames removed. They came in and poorly installed windows and did not complete job They were o e bedroom window short .They tried to make my wife sigh that job was complete she refused. I contacted company about a week later and was not contacted for over a month .Then they contacted me about 5 weeks later that new missing window would be installed, I refused because no one contacted me for about 5 weeks and windows that were installed are extremely poorly installed. Of tye 10 windows installed 2 or more will not lock closed and 5 of the windows the old wooden frame was not removed and almost all the windows leak and look extremely poorly installed. I must admit a representative called and told me they would gladly remove and remake windows to make it right but unfortunately l kept asking them that they reported to the finance company we were approved through that windows were installed. I made the mistake that I didn't think it was right to start making payments on job that was not complete. Now they are coming after my wife and myself and hurting our credit rating. I tried explaining this to the finance company but they said it is not there problem they had already paid Statewide. I am looking for a construction lawyer to file a claim in court .I know this is long and drawn out but I want to be as through as possible. I could use your advice as to what to do . I know you can't fight it for me but they claim to have an A+ rating though your organization. I am sending just a few pictures I have many more.

  Business Response

  Date: 04/30/2025

  I have reached out to the customer a few times and have not been able to reach anyone. I've left my direct number as well as reached out to the team to see if they can make contact as well.

• Initial Complaint

  Date:11/13/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Statewide remodeling provided inaccurate information about remodeling. To date, I have paid $7978. 00 and I have received no information from the contractors. The representative gave false information and was deceptive about any work that would be provided or start date. The home provides services to the elderly, and if the information had been relayed correctly, the consumer could have made an informed decision.Cancel all current business as if nothing has happened, and never contact the customer again!

  Business Response

  Date: 11/15/2024

  We have reached out to the customer numerous times and have left voicemails. We will continue to reach out until we make contact and resolve.

  Customer Answer

  Date: 11/17/2024

  Complaint: 22552080
  
  I am rejecting this response because: If the company Statewide Contractors had completed ANY WORK as agreed upon in the contract the necessity to contact the BBB would have never occurred.  The office has never given any updates or called to set up a start time.  Please provide evidence of such timelines.

  I UNDERSTAND it is difficult for a fraudulent and dishonest company that preys on older adults to comprehend how this deceit has affected an elderly consumer.

  No one with a hammer, s**** driver, or nail has shown up to start or complete the work that was due to start on November 12 and complete on November 15. Needless to say this matter will be pursued on another avenue. What is the expectation from liars that send crooks to your home to perpetuate fraud on the elderly.

  The answer NOTHING! WHY TELL LIES WHEN THE ***** WORKS ALSO!

  
  Regards,
  
  ****** ******

  Business Response

  Date: 11/18/2024

  I have reached out to the market manager and they are to reach out again to resolve.

  Customer Answer

  Date: 11/18/2024

  Complaint: 22552080
  
  I am rejecting this response because: The remodel was due to be completed on 11/15. Today is 11/18/2024. The entire point is mute and obviously falling on deaf ears. No one has contacted to start so there is no work to discuss.

  RETURN MY MONEY TAKEN FOR SERVICES NOT RENDERED!
  
  Regards,
  
  ****** ******

  Business Response

  Date: 11/20/2024

  We have all called and left voicemails. Customer has not returned anyones call. Last time we did speak with customer, she told her consultant that she had an attorney and ended the call.

  Customer Answer

  Date: 11/24/2024

  Complaint: 22552080
  
  I am rejecting this response because: I never spoke with anyone but the fraudulent consultant and the paint tester in person. No one has called me. I texted the consultant and my attorney when no one showed up on the day agreed upon for construction to start.  

  Needless to say I have no bathroom remodel and I CAN PROVE THAT WITHOUT QUESTION. The company has my money; taken under fraudulent circumstances. IF the company Statewide Remodeling is in the PHONE BUSINESS then help is required for customer connection.

  IF the company STATEWIDE REMODELING is in the remodeling business then why DID NO ONE SHOW up to remodel ON 11/12 AS STATED IN THE CONTRACT?  Well that is the question at hand, is it not. The concern is not who called who, we are not two year olds correct?

  No one has shown up to remodel and the dates agreed upon have passed. Review the fraudulent contract page 2 for start and end dates. 
  
  Regards,
  
  ****** ******

  Business Response

  Date: 11/25/2024

  We were awaiting a response from customer to accepting DELTA plumbing opposed to the Kohler. We can do this sooner than later. We can get the customer a promissory date if we know before Wednesday and can firm that date up with them on Wednesday for build date. 
  
  
  We can also offer a customer relations discount of $800.00 to help support our efforts to move this forward for her. 

  Customer Answer

  Date: 11/26/2024

  Complaint: 22552080
  
  I am rejecting this response because: The company has missed the start 11/12 and completion date 11/15 as indicated on page 2 of the contract. I would have never, never, never have signed if I had not been reassured by Mr. ***** ******** the work would be started and completed on time.

  I have no confidence in ********** or the subcontractor (Statewide Remodeling). Return the money ($7978.00) taken for no remodeling work which = fraud. Taking money from the elderly for work not done is a crime.
  
  Regards,
  
  ****** ******

  Business Response

  Date: 03/18/2025

  This money was refunded to the customer 12/11/2024 and would have come from ********** and returned to the same account the payment was initiated from. 

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes the money was returned because of your (BBB intervention) and I also notified the bank of the fradulent activity, not because the company wanted to do the right thing.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Warranty Claim: Approximately March 2024.Claim for windows that had lost their seal.I have checked several times with Statewide Remodeling for a status update and receive only that the claim is "with the manufacturer".

  Business Response

  Date: 08/01/2024

  We have reached out to the customer and provided most accurate information we have. We will continue to reach out with updates as we get them. 

  Customer Answer

  Date: 08/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as far as another wait period for action..
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, July 5 2024, A representative from Statewide came to our home to discuss new windows for our home. I called them because I saw an ad on TV. He gave us a price and we decided to go with them and put down 40% which was $13,130. They said that we had 5 days to change our minds for a full refund. On Sunday, July 7th we decided to hold off for awhile and called them and left a voicemail with our decision. On Monday, July 8th I called again and they said that they got the message and we cancelled within the 5-day window. We just needed needed to talk to someone before they could process the refund. They said that someone will contact us within 48 hours. Three days later, on July 11th, I had not heard from them so I called again. They transferred me and I talked to them and explained why we made the decision. I was then transferred back to ******. She has been my contact ever since. Her direct line is **************. She initiated the transfer. A couple of days later, we realized that the money was not back in our account. I called ****** back and then she told me that because the deposit was an ACH payment it could take up to 10 days to process. That was frustrating, since the payment to them was instantly withdrawn. We waited 10 days and still no money. We did get an email from the company saying that the they have issued the refund on July 18th, but we still did not have the money.I called them back again and they said that it could take time on our bank's end as well. On July 22nd, We talked to our bank and they said that it should at least be pending and they did not see it at all. This raised a red flag in their eyes so they took away access from Statewide so they could not take more money and said that they will attempt to get the money back. As of July 23rd, we have not received the refund on our down payment. Statewide just says "We're done on our end."

  Business Response

  Date: 07/24/2024

  On 7/12 we text both numbers on file informing the customers that the refund will be processed on 7/18. Payment should arrive no later than 10 days from 7/18. 

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed to a shower remodel in October 2023. It is still not completed and our personal property is missing.I have spent hours on the phone with various customer service and sales reps. A manager at the call center deigned to ***** me with a return call after 3+ hours. She didn't listen to anything her reps had told her and tried to "Tell me how it is" instead of listening to what I needed. I would not allow her to talk down to me.She finally got in touch with the Service Manager who called me. The service manager said she would take care of things and get back with me the following Monday. It has been several weeks now and I have not heard anything.I have been contacted on three different phone numbers throughout this ordeal. You know my address. You could show up and talk to me. You know how to reach **** demand repair and compensation in the amount of $5000.00 US to settle any and all future claims.The following items must be repaired for the project to be complete 1. Ceiling repaired and painted.2. Leaking/damaged Faucet repaired.3. Damaged Control Valve replaced.3. Unfinished and damaged tub base trim replaced and completed 4. Missing personal property: shower corner shelving unit returned, or compensation of $100.

  Business Response

  Date: 02/26/2024

  We are meeting with the cst tomorrow at 9am to resolve all issues and concerns.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called Statewide remodel for the last two years about fixing a window they replaced, they have come to my residence 5 times & just look at it saying the same thing to me such as they have to place order for material but no follow up.

  Business Response

  Date: 01/29/2024

  Cst's team reached out and left a voicemail December 5th 2023 around 11:50am. We will be reachout out to cst again today. Thank you!

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting 2 months for warranty work. I've been working with *********************** and have been told multiple times the windows they used to do my house (Sunrise) are no longer being sold by Statewide so they cannot get an ETA. Every few weeks, I follow up with **** and I'm told he has no updated info to share. I asked to speak with a manager and have not been called. I went ahead and contacted their vendor, Sunrise and they said Statewide needs to pay shipping ahead of time before they make my window. I did this yesterday and got more information calling the vendor myself than Statewide has given me in 2 months. Now nobody is returning my calls and I need help with someone ordering a window that is covered under warranty.

  Business Response

  Date: 08/30/2023

  Cx was reached out to and this is being handled by vendor for warranty work. Thank you!

  Customer Answer

  Date: 08/30/2023

  Complaint: 20536763
  
  I am rejecting this response because: I have not been contacted by anyone outside of the installer.  I have genuine concerns around their warranty work and have yet to have anyone call me back from their office (management).

  I would also like to keep this case open as it will take aprox 8 weeks for the window replacement to be shipped to my house.  I am doing all the leg work addressing this with their former vendor to get this shipped. I have asked multiple times for a manager to reach out so I have someone to escalate and reach out to as needed. I have also read through other BBB complaints that are similar, not backing up products sold that are under lifetime warranty in which they no longer do business with a specific vendor. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/30/2023

  Homeowner contacted their Field Supervisor/ Service Manager (Who is responsible for any issues regarding their project) via text stating that they reached out to Sunrise directly. This issue is a factory default and Statewide no longer is in business with Sunrise. Cx was informed of this and was told that sunrise will ship directly to cx's residence. There is no option for Sunrise to send to Statewide because they are no longer a vendor of ours. The Field supervisor/Service Manager reached back out to cx via text apologizing for the delay. Sunrise did not communicate to cx or Statewide that there were any shipping fee's associated before shipment of the sash and thus did not produce product which caused a delay. Once materials arrive to cx, either Sunrise or Cx will reach out to Statewide to install. Management will reach out to cx to explain in full. Thank you!

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are beyond Livid! Keep in mind we have never been late on our payments and the sunroom is already paid in full. We had been having problems with the sunroom with water, dirt and bugs coming inside from the bottom of the inside panels and previously they had to come back to finish caulking the areas where the sun was coming in. Now speed forward in May 2023, even earlier than that we had requested to have our 1 small window in *********** replaced, it was shattered by a rock. we thought it would be no problem because in the contract signed and reason we decided to get a sunroom was one of the benefit was the LIFETIME GLASS , SCREEN & LABOR WARRANTY. When the gentleman came out he explained aside from the broken window that they didn't add the stripping at the bottom like they were suppose too and didn't put holes in the tracks so the water would have somewhere to run out. That is why bug, dirt and water was coming in. Also they no longer dealt with the glass company anymore so may not be able to fix the window. He continued to explain others were told this and the job was not done. So once again he said to call and request a work order, did that, he came out use a caulking that we were worried to breath and afraid to even light a candle worried it would ignite something. Had pets and children we had to keep out for a few days until we could air out the fumes. Didn't put anything back after doing his work. Now since May until 8/11 we have been reaching out to him for updates with so many excuses why he couldn't fix the window and how it was only him and a trainee (said this excuse quite a few times) or that they don't have it in there warehouse or the order to the glass company they went to the supplier dropped the ball, there are no guarantees is going to take awhile or or the trainee he keeps getting is quitting after a week or I can't compel the company that is making the glass to be faster. This is a breach of contract and I'm not even telling you everything.

  Business Response

  Date: 08/14/2023

  spoke to cx and apologized for inconvenience. Offered cx $150 amazon gift card. Gift card will be sent by eod. Cx's glass is in and we will have him scheduled for installation by eod. Thank you! 

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started with Statewide Remodeling in April of 2020, to enclose our back porch with Temo glass enclosure. Because of covid, there was a delay in the delivery from ********. When the materials arrived, some were wrong size and some of the transom glass were defective.The project was finally finished in December of 2020. The whole project cost us $50,000. In January of 2021, few weeks after completion, there was a big rain. We immediately noticed leaks on the transoms as well as on the bottoms of the glass sliding doors. Leaks were on the corners of the glass panels as well.Statewide Remodeling tried to fix the leaks on multiple times, with different people each time the repair was made. The leaks have never been resolved. Early this year, we were told that the materials to replace the leaking areas were on order. Every time my husband calls to follow up on the status of the ordered materials, hes told, it is still on order. How long does it take to order these materials from ******** where these materials were originally ordered?My husband and i are really trying hard to be patient with this company. We are now at this point of extreme frustration.I have emailed ***********************, the president of this company twice. My last email was in June 6,2023, asking him to respond to my email. He never responded on my two emails. His email address is **********************************

  Business Response

  Date: 06/21/2023

  Reaching out to the branch to get eta on materials that were ordered. I am also having the branch reach out to the customer with a detailed plan of next steps. 

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years back I purchased a sunroom from Statewide remodeling. It came with a lifetime warranty. Approximately 1.5 years ago I started to have problems with the door to the sunroom. It was hard to open. I filed a claim, and a repairman came out. He said it needed new rotors and they had to order them. To date my door still has not been repaired. The technician made some adjustments which made the door open a little easier, but I still cannot secure it. I have contacted the Warranty manager several times and all he says are that the parts have been ordered. I feel if they can't get the parts, they should replace the door. I was considering them for a bath project, but this experience has made me seek out other companies.

  Business Response

  Date: 05/30/2023

  We apologize for the issues in resolving this matter. Our service manger has reached out to the customer and provided the number for them to arrange service with the manufacturer. As Statewide is no longer a Temo dealer, we are unable to order service parts at this time. 

  Customer Answer

  Date: 05/30/2023

  Complaint: 20079428
  
  I am rejecting this response because:  I did not purchase my sunroom from TEMO.  I purchased it from them with the understanding I had a life-time warranty.  I feel they are not standing behind the product they sold me and are trying to pass off their responsibility to take care of customers to someone else.  I will never give them my business again.
  
  Regards,
  
  ***********************