ComplaintsforGreen Dot Corporation
Current Alerts For This Business
According to BBB files Green Dot Corporation has a pattern of complaints concerning service issues and customer service issues. Specifically, consumers allege that their accounts are being locked and therefore not being granted access to their account or funds for extended periods of time. Consumers allege receiving little to no customer service support. Consumers allege experiencing access issues to their direct deposited IRS payments. Consumers further allege having to send in proof of identity numerous times without resolution. Consumers further allege problems with gift cards and money cards being emptied prior to being registered or activated. Consumers allege extended wait times for receiving new banking cards in the mail and/or refunds. Consumers allege being on hold for up to 2 hours and then either receive varying messages from different support staff on the same unresolved issues or being hung up on and/or treated rudely by customer support staff. BBB contacted Green Dot Corporation on September 19, 2023 and as of October 13,2023 Green Dot Corporation has failed to respond to BBB regarding this pattern of complaints.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been with Green Dot since 2012 on and off my complaints are as followed.Customer Service:June 2020 to current Disputes not being filed.Disputes being closed with out no investigation Disputes not being completed in a timely manner Pre authorizations not going back into account bit being charged as a purchase after telling them numerous times the charge has posted why is it not being returned.Hung up on Placed on hold 262 min waits.Using my number for caller ID picking up dead air.Giving me numerous release dates to lying about it.Customer service reps turning into supervisors over night.Closing my acct out while disputes are going sending I'm provisional letters NOT 1 provisional given. Using old disputes to re-issue and taking money out but never makes my acct negative for 2 weeks but then individually puts them back in bit took it out in a sum. To acct negative to putting it back in to a random balance. Asking when my *****. Dollars in over charges our and told my acct is not closed its on its way to be but the 8k is still under investigation its been years. Holds deposits pre auths are not set up to work with these cash cards they don't tell you that. Breaking fscpa laws not asking for my info. Lies after lies received the remaining balance by check from ***** fargo and accts closed but it's not.Business response
10/27/2021
October 27, 2021 ELECTRONIC --- NOT MAILED Better Business Bureau *********************************************************** Re: *****************************,Complaint Number: BBB Case # ****** Overview of Complaint:According to ***************************** complaint, he states: I have been with Green Dot since 2012 on and off my complaints are as followed.Customer Service:June 2020 to currentDisputes not being filed.Disputes being closed with out no investigation Disputes not being completed in a timely mannerPre authorizations not going back into account bit being charged as a purchase after telling them numerous times the charge has posted why is it not being returned.Hung up onPlaced on hold 262 min waits.Using my number for caller ID picking up dead air.Giving me numerous release dates to lying about it.Customer service reps turning into supervisors over night.Closing my acct out while disputes are going sending I'm provisional letters NOT 1 provisional given. Using old disputes to re-issue and taking money out but never makes my acct negative for 2 weeks but then individually puts them back in bit took it out in a sum. To acct negative to putting it back in to a random balance. Asking when my *****. Dollars in over charges our and told my acct is not closed its on its way to be but the 8k is still under investigation its been years. Holds deposits pre auths are not set up to work with these cash cards they don't tell you that. Breaking fscpa laws not asking for my info. Lies after lies received the remaining balance by check from ***** fargo and accts closed but it's not.The results of Green Dot's investigation are as follows: This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. ***************************** filed a grievance regarding dispute. We successfully contacted *****************************. We have advised ***************************** that her provisional credit is the only transaction we approved and it is already posted to her account. We apologized for any inconvenience caused. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.") Following the receipt of the complaint, Green Dot's corporate office reviewed the complainant's concerns. We appreciate the opportunity to respond and regret that the complainant's expectations were not met.Green Dot contacted ***************************** on October 27, 2021, and discussed the above-referenced matter. They have been provided with the resolution for their concern and contact information for Green Dot's corporate office, should any future questions or concerns arise.Green Dot sincerely apologizes for any inconvenience ***************************** may have experienced. Should ***************************** have any additional questions or concerns, she may contact Green Dot directly at *************), Monday through Friday from 5:00 AM to 8:00 PM **************** Time.Initial Response Summary: (via BBB website)Green Dot apologizes for any inconvenience ***************************** may have experienced.Customer response
02/26/2024
Complaint: 18872933
I am rejecting this response because:My problem is Our Government links up with Green Dot who is constantly freezing closing customers accounts they advertise they cater to the under privileged ones so we know what that comes along with right. Easily to steal from them easily to walk away with money like myself and putting customers on hold 662 minutes hanging up making promises not kept oh my I sound like Im talking about cell phone companies as well. Look these cash cards are not setup to recognize holds and or deposits your money will sit there and you dont notice well because they use it as a ghost they manipulate your acct stealing money and for the past 7 years yes 7 years going from one new card to another guess who owns all of them yup you guess it GREEN DOT! Now why did green dot purchase the federal treasures designated bank in a small town one free standing bank? Where is all my families money GREEM DOT !?
Regards,
*************************Initial Complaint
10/06/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had money deposited into this account. Quickbooks told me to call Green Dot to get the money. I tried talking to ***** in chat and he said to call in. When I call in it says enter dob and social that told me to go online.Business response
10/14/2021
October 14, 2021ELECTRONIC --- NOT MAILED Better Business Bureau *********************************************************** Re: *********************************,Complaint Number: BBB Case # ****** Overview of Complaint:According to ********************************* complaint, she states: I had money deposited into this account. Quickbooks told me to call Green Dot to get the money. I tried talking to ***** in chat and he said to call in. When I call in it says enter dob and social that told me to go online. The results of Green Dot's investigation are as follows: This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. ********************************* filed a grievance after funds were deposited to his account. We have successfully contacted *********************************. However, Card ****** refused to provide his personal details which we truly understand. We have sent ********************************* the contact number of our corporate for further assistance. We apologized for any inconvenience caused. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.") Following the receipt of the complaint, Green Dot's corporate office reviewed the complainant's concerns. We appreciate the opportunity to respond and regret that the complainant's expectations were not met.Green Dot contacted ********************************* on October 14, 2021, and discussed the above-referenced matter. They have been provided with the resolution for their concern and contact information for Green Dot's corporate office, should any future questions or concerns arise Green Dot sincerely apologizes for any inconvenience ********************************* may have experienced. Should ********************************* have any additional questions or concerns, he may contact Green Dot directly at *************), Monday through Friday from 5:00 AM to 8:00 PM **************** Time.Initial Response Summary: (via BBB website)Green Dot apologizes for any inconvenience ********************************* may have experienced.Customer response
04/12/2023
Complaint: 18836225
I am rejecting this response because:A checking account was opened through quickbooks. I need this account closed.
Regards,
*****************************Business response
04/25/2023
Green Dot apologizes for any inconvenience ***************************** has experienced. In review of our records, it appears as if the matter may be resolved as of 04/18/2023 when account has been Restricted/Spend-down and will close after 60 days if account remains inactive. If not, please contact ** at *************************** and reference ***********. Our office hours are Monday through Friday 5:00am 8:00 pm PST. Please have your account or personal information available.
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Customer Complaints Summary
5,910 total complaints in the last 3 years.
2,065 complaints closed in the last 12 months.