Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  .On September 7th, 2024, while visiting my grandmother, whose residence is adjacent to a Morris Green property, a significant tree limb from the rental property fell onto my vehicle, resulting in $4,674.98 in damages. Prior to the incident, the new tenants had inspected the property and documented, with photographs, several issues, including the precarious condition of the tree limbs, a week before the incident. Despite repeated attempts, Morris Green has failed to respond to me and my insurance company's inquiries regarding compensation for the damages. This negligence has caused significant financial hardship, necessitating delayed bill payments and an increase in my insurance premiums, despite the accident being entirely outside my control. Attached are the tenant's text messages to Morris Green, including photos of the tree. These are accompanied by a text exchange between my grandmother and the tenant confirming photo delivery, tenant-provided tree photos, and a video of my car upon discovery of the tree damage.

  Business Response

  Date: 12/06/2024

  I'm sorry to hear that this happened. However, matters of liability like this are generally subrogated through insurance companies. Please call the office at ************ (ask for *****) and I'll guide you as best I can in that regard.

• Initial Complaint

  Date:09/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/28 we submitted a rental application to Morris Green properties for a rental on **************************************** and paid the $75 application fee. We got an immediate email message back from ****** ****** stating the property was leased earlier that afternoon and that she would refund us the $75 because they didn't even run the application. I have enclosed the email exchange. Well, my bank account was charged on 09/16 for the $75. I immediately called ****** ****** and let her know my bank account was charged. She informed me that we would have to go through the business office at ************. I called the office on the 16th and they took down my information and said they would call us back. When I didn't hear from them that afternoon, I called back and got the same answer. I have called on the 17th and said they would call back, which they never did. I called back on 09/18 and yet again received the same response. I also sent an email to ****** ****** stating nobody in the business office would help us or respond and I didn't hear back from her either.

  Business Response

  Date: 09/19/2024

  The application fees for this person were refunded as promised. An ACH Transaction, it took 3-5 days to process. I believe the money is in his account now.

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing several charges related to the move-out process from a rental property managed by Morris Green Properties. These charges exceed the amounts stipulated in the lease agreement and appear to be unjustified or overcharged. Cleaning Charges: The lease specifies that professional cleaning would be billed at a maximum of $0.20 per square foot, totaling $455 for the ***** square foot property. However, I was charged $500.50. The property management cited additional cleaning required in specific areas, but this was not detailed in the lease agreement, and I should not be responsible for the extra ************** Costs (Light bulbs and Miscellaneous Repairs): The total charge for minor repairs such as replacing light bulbs, covers, and fixing lights is listed as $400. I have requested a detailed breakdown and was informed that $300 was for labor (3.5 hours) and $100 for materials. I believe these charges, especially the labor cost, are excessive given the minor nature of the repairs.Carpet Cleaning Charges: Carpet cleaning is billed at $55 per room, according to the lease. However, I was charged $475, which is significantly higher than expected. The management claims that 9 areas were cleaned, but only 7 rooms should be applicable, and no proper explanation was provided for what constitutes a "room" in this case.Paint Damage Charges: I was charged $900 for repainting 7 walls. The lease specifies that tenants will be charged $1.50 per square foot for physical damage, not for normal wear and tear. The property management applied this cost to repaint entire walls, which seems excessive. I have requested clarification on which walls met the criteria for this charge, the explanation remains unsatisfactory as ***** has refused to provide proof beyond normal wear and tear. There are many reviews referencing how ***** ******** and Morris Green properties over charge for move outs. I have been charged my entire security deposit of 2300 and an additional ******.

  Business Response

  Date: 09/21/2024

  It is not uncommon for former residents to be upset about their security deposit reconciliation. Unfortunately, when it comes to these matters, it is the owner not the management company who decides the final disposition. We escalated the resident’s concerns to the owner, who did issue an additional refund based on some findings involving pre-existing condition. The rest of the charges the owner felt were justified. I’m sorry there isn’t more we can do to help you here. We tried. 

  Customer Answer

  Date: 09/25/2024

  Complaint: 22266834
  
  I am rejecting this response because

  Morris Green is correct in stating deposits concerns are very common within the industry. Allow me to provide some details into what is not common in their business practice.

  1. It took 5 months, 10 phones calls, filling the despite through their online portal and 15+ emails to get Aaron to bring the dispute to the owner. I left multiple messages for Aaron after disputing online and never received a phone call back. It wasn’t till multiple emails that he finally responded saying the owner has denied the dispute.

  2. The blame does not fall on the owner. Morris Green over charges the owner for “repairs” above the legally agreed upon amount in the lease. The owner then has no choice but to charge the tenant or eat the loss.

  3. I have rented with 10+ different companies and have never once lost an entire deposit + been asked for 1k above the deposit. Personal anecdotal proof, beyond the countless other reviews, that they have unacceptable business practices.

  Yes after 5 months of trying to reach Aaron the charges beyond the deposit were cut in half. Only after seeking legal council and submitting reviews to BBB. Yes, I settled on this amount because I was tired…. This seems to be their strategy. 
  

  To summarize they are slow to resolve and overcharge their owners and tenants. 

   

   

  
  Regards,
  
  Thomas Martin

  Business Response

  Date: 10/02/2024

  Thank you for reaching out with your concerns regarding the move-out charges. We understand the importance of clarity in these matters and have taken your requests into serious consideration.
  

  Regarding the cleaning charges, while the lease outlines a maximum charge of $0.20 per square foot, additional cleaning was required in specific areas beyond the standard cleaning, which accounts for the difference in cost. However, we have thoroughly reviewed your case and, as a gesture of goodwill, provided an additional refund for a few items, including some that were found to be pre-existing.
  

  The owner of the property was not pleased with the condition of the home at move-out and felt the charges were fair given the repairs and cleaning needed. Nonetheless, we have offered to provide the owner’s mailing address should you wish to appeal any remaining charges directly.
  We hope this clarifies the situation. If you have any further questions, please do not hesitate to reach out.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a property and upon move-out I was charged an additional $2,000. I paid it and then checked with the ********************** and found out that those were considered normal wear and tear and I should not have been charged. They knew exactly what they were doing was wrong. If they did not, they should NOT be in this business. I have attempted to resolve to no avail. They have even gone so far as to say they don't have a record of me. I have been harassed by this business and I just want a refund and to be left alone. The owner is very conniving and unethical. He does not present the truth and yells and belittles people to the point you just want to be rid of him.

  Business Response

  Date: 08/29/2023

  Hello There,

  I would love to help you with your complaint, but I have no record of your residency at our properties. 

  We do have a formal mechanism for disputing security deposit reconciliations, however. The decisions are the owners, not ours, so we can't make any guarantees. Yet, you can appeal to them directly using the following link:

  www.morrisgreenproperties.com/securitydepositdispute

  Thanks,

  Customer Answer

  Date: 09/01/2023

  Complaint: 20534870
  
  I am rejecting this response because this is not acceptable.  This is just another way for them to skirt the issues.
  
  Regards,
  
  ***************