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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I rented a property and upon move-out I was charged an additional $2,000. I paid it and then checked with the ********************** and found out that those were considered normal wear and tear and I should not have been charged. They knew exactly what they were doing was wrong. If they did not, they should NOT be in this business. I have attempted to resolve to no avail. They have even gone so far as to say they don't have a record of me. I have been harassed by this business and I just want a refund and to be left alone. The owner is very conniving and unethical. He does not present the truth and yells and belittles people to the point you just want to be rid of him.Business response
08/29/2023
Hello There,
I would love to help you with your complaint, but I have no record of your residency at our properties.
We do have a formal mechanism for disputing security deposit reconciliations, however. The decisions are the owners, not ours, so we can't make any guarantees. Yet, you can appeal to them directly using the following link:
www.morrisgreenproperties.com/securitydepositdispute
Thanks,
Customer response
09/01/2023
Complaint: 20534870
I am rejecting this response because this is not acceptable. This is just another way for them to skirt the issues.
Regards,
***************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.