Reviews

Austin Manage LLC is borderline predatory in their lease. They add addendums that go against Texas property code, such as cleaning fees from normal wear and tear upon move out.They failed to warn me when they were advertising this place to be rented, and I was be contacted on my personal cell phone by agents to come see the apartment. As a woman with a minor on premises, its common sense to give a warning that people will be contacting to view. I was out of town for work when an agent contacted me, and I told them it wouldn't be a good time because I was out of town. But someone showed up on property at 8pm on a Saturday night and let themselves in with no notice to me. I had a guest staying there so of course he was shocked that someone just came in without notice.They charged me $50 for refusing access, although place was accessed by agent, and refuse to take off of my account. They also charged me a prorated day rent for July although my lease was up on 6/30, and refused to respond to my inquiries about that charge.The lease addendum for 2bdrm states that the clinging fee is $200 for maid service in which they charged my $250 and $225 for carpet cleaning in which they charged me $550. They refuse to respond to emails or offer an explanation for additional charges. I've provided them all proof, from my lease to lease addendum. I sent a text for them to respond to me emails and this is what they sent back:Please note the charge levied against the account are final and not eligible for accomodation or request for removal. The fees, charges, fines and assessments are in line with the lease agreements and its addendums.This is false and I have the documentation to prove it. I also have video proof and an eyewitness account to condition the apartment was left in upon move out.They are predatory and awful with communication.

Austin Manage has been very slow in responding to a ** issue that resulted in having to find alternate housing for 4 days. After repair they attempted to charge us $2900 for the repairs to the ** unit when it was apparent that the unit had reached its service life. Very slow and rude in responding. Would not return phone calls. We also feel Austin Manage is a company who has no care but the care for profits. And they are extremely ineffective at their work. Do not sign with them. We regret trusting them to provide a safe and well kept property.