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Find a Location

Hanger, Inc has 292 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hanger, Inc

      10910 Domain Dr # 300 Austin, TX 78758-7807

    • Hanger, Inc

      1901 Babcock Rd San Antonio, TX 78229

    • Hanger, Inc

      7575 N Del Mar Ave # 101 Fresno, CA 93711-6857

    • Hanger, Inc

      2977 Westinghouse Road Horseheads, NY 14845

    • Hanger, Inc

      65 Pennsylvania Ave, Suite 207 Binghamton, NY 13903

    Business ProfileforHanger, Inc

    Prosthetic
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Before filing a complaint through the BBB, Hanger, Inc. encourages you to contact their Customer Experience team to personally handle your inquiry. Due to HIPAA regulations, Hanger is unable to provide the BBB with patient information unless they receive a signed HIPAA authorization from the complainant authorizing Hanger to discuss their care with BBB.  The Hanger Customer Experience team can be reached at [email protected].
    See all additional business information

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    34 complaints closed in last 3 years

    15 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Hanger, Inc has 292 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hanger, Inc

        10910 Domain Dr # 300 Austin, TX 78758-7807

      • Hanger, Inc

        1901 Babcock Rd San Antonio, TX 78229

      • Hanger, Inc

        7575 N Del Mar Ave # 101 Fresno, CA 93711-6857

      • Hanger, Inc

        2977 Westinghouse Road Horseheads, NY 14845

      • Hanger, Inc

        65 Pennsylvania Ave, Suite 207 Binghamton, NY 13903

      Headquarters
      10910 Domain Dr # 300, Austin, TX 78758-7807
      BBB File Opened:
      4/7/2003
      Years in Business:
      36
      Business Started:
      3/3/1988
      Business Started Locally:
      3/3/1988
      Business Incorporated:
      1/8/2010
      Type of Entity:
      Corporation
      Alternate Business Name
      • Hanger Prosthetics & Orthotics
      • Innovative Neurotronics
      • Linkia
      • Southern Prosthetics Supplies
      • SPS
      • ACP
      • Accelerated Care Plus
      • SureFit
      • Kares
      Business Management
      • Ms. Lanetta Saunders, Complaint Handler
      Contact Information

      Customer Contact

      • Ms. Lanetta Saunders, Complaint Handler
      Additional Contact Information

      Fax Numbers

      • (512) 777-3770
        Primary Fax
      • (210) 340-2214
        Other Fax

      Phone Numbers

      Customer Complaints

      34 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/04/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I got a per of shoes that from day one I had told them to make sure that i will not have to pay out of my pocket , I even had to cancel the order twice ,due to out of pocket cost, finally they call me and told me it $0 deductible and I ask them ,are you sure, they said yes, and now they are telling me that I have a deductible and they are refusing to take the shoes back, I am not happy with shoes and would like to return them and they need to clear my account to $0 balance.
      Read More

      Customer Reviews

      16 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Vanessa N

      1 star

      06/17/2024

      I've been with Hanger for more than 30 years and have never been treated in this manner. I haven't been able to walk and I've been in constant pain for 6 months. Found out that the prosthetist in ******, *****, and his Telehealth doctor lowered my activity level to a K2. I'm guessing that's why he didn't want to use my own doctor. Forced me to use his health doctor and then didn't tell me that they lowered my activity level. I've been a K3 since 1987. The first time I went in and said this foot doesn't work for me because it feels like I'm dragging a brick, ***** should have put me back up to a k3. I was literally describing what happens when you put a K3 in a **. The catcher is K2 feet are very expensive compared to K3 for active people. I'm sure that's why **** from **************** came down and told me they were going to keep the original pricing instead of resubmitting it to ********* I said no you need to resubmit the changes to ******** and give me all the invoices. He literally told me he was going to commit ******** fraud and he did. You draw your own conclusions. Also they submitted parts to ******** that they did not put on my prosthesis so if there are any lawyers out there please contact me. Hanger keeps removing all of my reviews on ******* Can you imagine going to a mechanic and they give you a $31,000 bill and they just give you a summary that does not describe what parts they put inside the car to charge you $31,000? That's what happened with me but only my prosthesis. I used to test parts for hanger at their corporate office in ****** ***** so I know how things work. I'm allowed to have my own receipts because that's the only way I have to make sure that the prosthetist is giving me what they say they're giving me. I don't see why hanger had a problem with that if everything was legit.

      Hanger, Inc Response

      06/19/2024

      Thank you for taking the time to leave this valuable feedback. Im so sorry to hear you had a negative experience. At Hanger Clinic we strive to provide the highest quality of care to each of our patients and we are sincerely sorry you feel you had an experience contrary to that.

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