At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 14050 Summit Dr Ste 113B, Austin, TX 78728-7133
- BBB File Opened:
- 3/3/2015
- Years in Business:
- 13
- Business Started:
- 2/17/2011
- Business Incorporated:
- 2/17/2011
- Accredited Since:
- 3/4/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- 3-287 Management LLC
- Stone Oak Property Management
- Related Businesses
- Business Management
- Mr. Jason Clay Huval, Managing Member
- Mr. Manu Saini, Managing Member
- Contact Information
Principal
- Mr. Jason Clay Huval, Managing Member
Customer Contact
- Mr. Jason Clay Huval, Managing Member
- Additional Contact Information
Fax Numbers
- (512) 994-2300Primary Fax
Website Addresses
- (512) 994-2300
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Bianca F
01/02/2024
Stone Oak Management Response
01/04/2024
The *** program, benefits and cost are advertised publicly so that potential applicants have advanced notice of the residents benefits package prior to even viewing a potential home. The *** is stated on Zillow listings, the *** and again on the Sunroom website so that prior to proceeding with a viewing and application, one would do so being fully aware of the package and cost associated with it. The sample lease that is shared prior to the actual lease signed also includes a 2 page addendum that you viewed prior to opting to move forward. The *** Adenme addendum? is also part of the lease that was signed prior to move in. A breakdown of move-in costs was also included in the "items needed for move-in" email that I sent them prior to your 9/1 move in date on 8/22/2023.
Your lease was signed on 8/21 and at that time we did request you to initiate utility service to ensure you had needed utilities prior to your move in date. After multiple requests, we did not receive your utility transfer form until the day of move in at 10:41 am. You are correct, the gas was off at the property as it always is at vacant units. We do not leave gas on vacant properties as it poses a safety concern. The property was vacant for 5 months meaning the ****************** requires an inspection prior to starting service, this is again a safety procedure the ****************** requires and not one that we were aware of. The moment we learned of the needed inspection, our team worked diligently to ensure this happened in a timely manner but given the short notice provided by the account holder, or tenants, we were only able to act as fast as the information had been provided. Any issues with the City of Round Rocks code or requirements should be taken up with the City as that is beyond our control. I would like to add that had utilities been ordered 8/21 as instructed, this entire delay could have been avoided. When your utility from was turned in on move-in day, there was no gas account # listed and when the ********************** manager asked about it only then did you share there was an issue with the gas. We took care of it as quickly as we could but if utilities had been transferred after the lease was signed 12 days earlier we could have jumped on it much sooner and shortened or even avoided a delay in gas service all together.
As far as cleaning, the unit was deep cleaned April 6th for $450 to include photos confirming the unit was cleaned, the carpet was also cleaned around the beginning of April as well. The property was vacant for some time so It was cleaned again on July 27th. We had our team complete a move in evaluation and they said it looked great for their 9/1 move-in so the property was not cleaned a 3rd time.
There were a few areas on the carpet and one area on the wall that the tenant listed on the move in the maintenance sheet that were not perfect. You were informed that these were considered cosmetic and to list them on the inv & cond form. To date, I do not show an inventory and condition form was submitted to us to document the condition of the property when you took possession as started in your lease and subsequent email correspondence from our team.
As for the resident chargeback for the foreign object found in the plumbing lines, the cleaners were doing a move in clean for the vacant unit next door, unit 317 on 11/19. The toilet was clogged and backed up into the bathtub. When the plumber arrived they diagnosed the issue as coming from next door in 319. Wipes were pulled from your commode and the plumber listed this as the cause for the clogged lines affecting the vacant unit next door. Prior to you taking possession 9/1/2023, as stated in your complaint of the Gas issue, the unit had been vacant for over 5 months and we have no record of the previous tenant ever having plumbing issues. The plumbing issues only began 90 days after you took possession which point to your improper use being the cause.This is why you are being charged the $437.25.
We are sorry for any inconvenience you are experiencing due to the above information. Please contact your Property Manager with any further questions.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.