Business ProfileforRVshare

On March 28th we booked an ** through ** Share to be picked up on May 30th in ********** SC. The ** we rented looked to be in top shape and did have nice reviews. We live in ********* and traveled 1500mi to ********** SC. to pick up the ** and start our family vacation. . On May 29th we were in contact with the person renting us there ** on ** Share and we went through some items that were to be in the ** and also pick up instructions. During this conversation She stated that she would not be present upon pick up but would be available by phone if we had questions. When we arrived to a Town Home/Apartment complex we found the **. The first problem I noticed was the Weight distribution Hitch bolts were loose and it was missing a part. Upon inspection of the ** we immediately noticed that the rear electric jacks were tore off and missing, the electric motor was being held on with Blue painters tape. Long story short this ** was unable to be used and we were stuck in SC for 8 days with know where to stay. Upon the realization this ** was not roadworthy we tried several times to contact the owner with no response. After many attempts we contacted ** Share and they began to make contact with the owner. We ended up having to search and find a new rental with an ** ************** The main reason for this complaint is that we have had to contact ** Share 6 times as of June 13th to try and get our money back $1,410.60 to no avail. I have been in contact via email 3 times and by phone 3 times. Every time I'm on the phone they put you on hold numerous times while they pretend to contact management. Every time I am assured that we will be refunded but after 15 days, no luck. I have asked to speak to a supervisor but they say there not in the office. So all the times I'm put on hold so they can discuss with the supervisory team is bogus because there not even there.