Technical Writing
Writers Work, LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
11/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased the program on Oct. 28/24 and paid $49.00. Their refund policy stated that if you are unhappy with the course within 30 days of purchase, you can apply for a full refund by contacting **************************************************************. com. I sent an email to that address twice and it was returned as undeliverable.Business response
11/07/2024
To whom it may concern,
Thank you for connecting with us.
We looked into this and it appears that we have not received any email from the customer. And yes, our refund policy is within a 30-day window timeframe, of which, the customer is qualified to avail.
We checked on her subscription and have immediately canceled the account. A refund has been processed as well which may take 7-10business days to get posted back onto the originating account.
We appreciate you reaching out to us.
Thank you very much for working with us to resolve the matter.
Have a great day,
Customer response
11/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ****Initial Complaint
09/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I signed up for a service called Writers Work that claims to connect writers with thousands of jobs that are available worldwide for various writing content. I paid and was never even able to log into their webpage as a member. It claims I need to install Chrome, Firefox or Edge. I have an Apple computer that runs on Safari. I don't want to install a new browser onto my computer. There was nothing saying this website isn't compatable with ************************ It was a waste of money, $49 to be exact, to sign up.Business response
10/11/2024
Hi,
Thank you for reaching out.
Please find attached the proof of the refund that was processed on October 2, as requested by the customer. The attachment also includes the Acquirer Reference Number (ARN), which the customer can use to verify the refund status with her bank if needed.
Please note that refunds typically take 7-10 business days to reflect, depending on the receiving banks process.
We processed the refund immediately after the customer confirmed she would prefer a refund since she does not have access to a desktop. As we continue to grow, we are committed to upgrading our services to better meet our clients' expectations.
If theres anything further we can assist with, feel free to let us know.Initial Complaint
01/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Please, see my complaint and supporting documents on my attachments.Thanks ************************* **********************Initial Complaint
10/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On September 14, 2023 I purchased the services of Writers Work to help me with my freelance writing. The amount was $49 USD (and my credit card was charged $68.25 CAD). On October 1, I checked my credit card statement and realized that Writers Work had charged me twice for the same service. I emailed them at *********************************** on October 1 and asked for a refund for one of the charges. Writers Work didn't email me back and did not refund the money. On October 4, I emailed them again to ask for the refund again. I heard nothing. On October 8, I told them that I wanted a refund for both charges since I was within in their 30 Day guarantee. I also told them that I was going to get in touch with the BBB. I have heard nothing and so I am moving ahead with this dispute. I was going to upload a copy of the emails I sent to them but then wasn't sure if I should since they do personally identify me. I figure that you probably mean one of their employees but thought I'd better leave it off just in case. I can reupload it if you think that would be helpful. Thank you.Initial Complaint
08/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a purchase on 4/1/23 from Writers Work. I paid $47 dollars for a subscription to use their platform I paid another $99 for coaching and $99 dollars for a tool kit! when I first signed Writers Work led me to believe, that I could cancel within 30 days for a refund. I made a request to cancel the very next day! they canceled my subscription, then told me that they could only refund me the $47 dollars and they couldn't refund me the other $99 for the coach that I never used and they was also said that they couldn't refund me the $99 for the tool kit because, it was an optional purchase! Writers work only sell their optional packages but they do not explain that, the $99 coaching and $99 toolkit is none refundable! I only had the program for one day.Initial Complaint
08/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid the amount of $47.00 to this company on August 8,2023. They guaranteed a 30 day refund if you were not satisfied. I paid the amount through credit card and was advised to wait 10 days to file a dispute with them. I tried signing in to the website to create an account and profile and it started my name and email was not identifiable. I sent them an email explaining my situation and that wanted a refund and they never responded to me.Initial Complaint
07/31/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Writers.Works is forcing a subscription and withdrawing funds from my account without my permission. No contract signed. Several attempts have been made to cancel subscription. They are stealing my money at this point.Initial Complaint
06/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
WritersWork markets it as a freelance platform for writers. I wanted to give it a chance to start up my writing career. First, they make you watch a video for membership, which makes sense, and I paid for it. However, afterward, they immediately make you watch videos for other programs that you never asked for. The only brightest button is "buy now" with the no I don't want this button right under the button.After I tried to avoid this payment by clicking the button underneath, I was sent to the "buy now" option. I used my card information that I did not want to be saved on the platform to proceed with the purchase. My credit card is now maxed out because of the $99 charge. I messaged the company stating that the purchase was accidental, but they told me it was non-refundable. Even if I had purchased the "premium" content with intent, nowhere in the video or that video webpage for new users did it state that it was non-refundable. The company markets itself as a platform that will help upcoming writers whom they will not take money from, but look what's happened now. I got scammed out of $99 due to website design. The buy now button should be in a different place from the rejection button. Why would I pay $99 if I haven't even gotten to make my website yet or check out the job available? I want my refund and the website to be modified to avoid this error. Also, you need an order# and a spot to see only your past purchases, so I can't even give a screenshot.Initial Complaint
05/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I found Writers Work through an ad, and was made to believe that the job opportunities for those without prior writing experience were abundant. This turned out to be misinformation and so I applied for a refund. I was charged $65.14 for a 49 dollar service, which was the first red flag after reviewing my purchase. The agent I talked to said that they have processed the refund, but I have not recieved it. Quite disappointed with the lack of clarity and would appreciate a full refund.Initial Complaint
02/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid twice for the same service. I want to be reimbursed ASAP! I already purchased this program awhile ago and after I paid again, I was able to view the program and realized that I already own it. I can't find anywhere on their site how to contact them. I'm also reading the other complaints and I am also a victim.
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Customer Complaints Summary
14 total complaints in the last 3 years.
3 complaints closed in the last 12 months.