ComplaintsforMyTennisLessons.com
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Complaint Details
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Initial Complaint
09/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am writing to formally complain about the egregious misconduct of one of your tennis coaches and to demand an immediate refund for my unused ****** hours.I purchased a 20-hour ****** package and have attended only 2.5 hours. These sessions have been marred by unprofessional behavior, inadequate instruction, and unacceptable personal conduct. During today's ******, the coach arrived late, wore crocs, and failed to secure a proper court. He relegated us to a crowded tiny pickle ball court, where effective instruction was impossible. And the class ends early since we have no place to play. Despite my suggestion to end the ****** after one hour due to these unsuitable conditions, the coach insisted on continuing, wasting time with idle chat and ineffective verbal instruction.More alarmingly, the coach has repeatedly made inappropriate comments of a personal and sexual nature, calling me "girlfriend" and using the term "sexy" in relation to tennis posture. He has also made discriminatory remarks about my ethnicity and gender, persistently emphasizing what he perceives as my physical weakness due to being an Asian woman. This behavior is not only deeply offensive but potentially constitutes sexual harassment and racial discrimination.I demand an immediate refund for the unused 17.5 hours of ******s, which is $976.5.Initial Complaint
04/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date: February 26, 2024 Lessons.com charged me multiple times for supposedly providing contacts for me to arrange private lessons in acting and voice. Nothing ever materialized and the contacts did not respond. I asked them repeatedly to end my subscription and refund my money to no avail. Lessons.com is from ******,**. I believe they are a fraudulent company and continue to text me names I ignore.Business response
04/02/2024
Hi ****,
Thanks for reaching out.
I'm SO sorry to hear this.
I would like to help you resolve this issue as quickly as possible.
I tried searching for your details on our system but I can't seem to find it.
What email address did you sign up with?
Thanks.
Initial Complaint
12/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
******** charged my account without my authorization. I have not purchased tennis lessons. A refund is expected immediately.Business response
12/20/2023
Hi Aimet,
We appreciate the message.I'm so sorry for the confusion.
I had a look at your account and our record shows you have booked for a 12 hour ****** package with coach *************************** through Fitnesstrainer.com..
Fitnesstrainer.com is a ****** ******* of ******************************* and uses the same DBA, this is probably where the confusion arises as they are a different website. Anyone would not thought that they are a ****** *******. I have attached the booking details for your reference. If you have further questions please don't hesitate to reach out.
Initial Complaint
10/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I booked 6 hours with a coach and no one was contacting me. Called the company and no one answered/replyed.Business response
10/04/2023
Hi Zhizhou,
Thanks for taking the time to reach out.
Sorry to hear that coach ***** hasn't responded to your ****** request yet, I reached out to him directly to see if he is available and I'm waiting to hear back. I will let you know via email as soon as I received a response from *********** I just took a look at your account and see that you have not been charged for your ******s yet. We only make the charge once you are successfully set up to get started with your coach. We can cancel the ****** booking if you wish or if you prefer to continue with the ******s we can definitely try to switch your ******s over to another coach in the area.
What is your zip code? What days and time you are available for the ******s? I can have my colleague make a few great recommendations and help line-up a new coach. You can also reach out to us through our support email, [email protected].Initial Complaint
09/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My wife purchased me a gift certificate for lessons for my birthday. I have called several times over the last year and not been able to speak with anyone nor get a call back. The website does not give a way to redeem the certificate and you have to pay upfront for lessons, but with all of the complaints on better business and online I am not going to send them more money an hope that they will credit my gift card. The gift certificate only terms and conditions are to call to redeem. I thought that there was no recourse until i finally found the better business logo at the bottom. I called one last time today to see if I could get anyone on the phone and it is the same recording asking you to leave a message. I want my wife to be refunded in full for the useless gift card she purchased from this scam of a company.Business response
09/29/2023
Hi *****,
Thanks for reaching out. I'm so sorry you're having difficulties redeeming your gift card. I definitely understand your concern and would do the same way if the same thing happens to me. I took a closer look at your gift card and it looks like it was issued from our old system. We don't normally refund gift cards as we don't keep a record of payments used for the purchase. If you're happy to continue with the lessons, I'm happy to reach out to coach **** or **** to see if they are available on your preferred schedule and apply the gift card balance to your booking.Initial Complaint
08/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello - I purchased 6 lessons via mytennislessons.com. After I purchased, less than 24 hours, I emailed the support team asking to cancel my request. It has been FOUR days and nobody has responded to my emails. The phone number I called, I reached someone who said they could 'contact the refunds team' but there was nobody I could speak to, or an email I could have. Nobody can help me. Today, I see the funds were removed rom my account. I was told I would not be charged until my coach reached out to me. *** My coach NEVER reached out to me. I am also within the cancelation period. I am terrified this is a scam, I need my money back and I can't get in touch with anybody to help me.Business response
08/27/2023
This has been refunded.Initial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I reached out to this business last week. I bought 6 tennis lessons with a local coach they found for me for 300 dollars. My confirmation email said he would be in contact within 48 hours. It has now been five days. I have not been reached out to by the coach or website company. When I called support there was no one answering the phones and the recording said it does not do support over the phone. Only online and it hung up on me. I sent an email to the companys support team and have not heard back. I emailed the coach they assigned me to and havent heard back. I called the coaches number they listed for me and he doesnt have a voicemail that is set up. Im worried it is a scam. We need the lessons for a season coming up and the money for the season. The website list it is verified by BBB but again Im worried its a scam. Communication is key and the lack there of is scary.Business response
08/15/2023
Hi *****,
Thanks for reaching out.
I went ahead and checked our inbox. It looks like you reached out to us just yesterday, I did not see any email from you last week. We respond to emails each day.
I just took a look at your account and see that you have not been charged for your ******s yet. We only make the charge once you are successfully set up to get started with your coach. I just went ahead and cancelled out your ****** booking so should be all set!
Customer response
08/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid for 8 ******s online on July 15 and was matched with a coach but his schedule has been changing week over week, and we still haven't gotten our first class in. He's postponed classes twice over 2 weeks now.Also the website shows that I only have 6 classes left but I bought 8 and none of them have been used. Signed up on July 15th and still don't have a reliably scheduled ****** in sight.Business response
08/07/2023
Customer has been refunded and advised through email.
Initial Complaint
06/30/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The business has taken my payment information under the promise that I would hear from a qualified tennis instructor within 24 hours, but nobody has reached out to me after more than a week. Repeated attempts to get ahold of them via phone or email have received no response. I also tried calling my assigned coach directly, but the number he has listed on his profile is the same customer service number! At this point, I'm pretty sure they just took my card info and ran.Business response
07/02/2023
Hi ******, thanks for reaching out to us.
I'm sorry to hear you were unable to get in touch with Coach *******. We'd be happy to reach out to a few other local coaches and see if we can get you in touch with them ASAP. Based on your tone of this complaint though, I have gone ahead and deleted your ****** booking from the system as you can see attached. We use a third party transaction provider called Braintree (owned by Paypal) and never have access to your information. Just the last 4 diits of your card. The "pending payment" booking only gets charged once you and your coach schedule the first ******, which is why you haven't seen the charge go through. The booking is cancelled so it won't occur. My colleague might be reaching out to you about a few other replacement coach options, but feel free to let him know you are not interested.We work with ***** tennis coaches and have been in business for over 12 years with over ******* tennis ******s booked through our platform. I'm happy to chat further and address any concerns you have about our service.
All the best,
******
Initial Complaint
04/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up for the website and paid for 20 lessons in full $1550 on February 13th 2023. After 4 lessons, the instructor did not show up, so I requested a replacement from the My Tennis ****** customer service. The email communication at the beginning was good, however the replacements they offered were very limited and eventually they informed me they could not find a replacement that fit our requirements. So I asked for a prorated refund (amount minus the lessons taken) and I did not receive a response on April 19th. I sent a second email on April 20th and did not receive a response. Finally I sent one more email to warn them I would be filing a complaint to the BBB on April 24th and they have not responded. I also called them today (4/16) on the phone number provided on their website , and they do not offer telephone support to customers. I have reached a dead end. I kindly ask the BBB to intervene. I have attached documentation for your review.Customer response
05/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The business has responded and refunded the money. I thank you and the BBB for intervening and securing the refund.
I am satisfied with the result, and I consider the matter closed.
Regards,
*********************
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Customer Complaints Summary
18 total complaints in the last 3 years.
5 complaints closed in the last 12 months.