ComplaintsforMyTennisLessons.com

• Initial Complaint

  04/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I got six lessons from the website. We had two and then the teacher left the city. He had mistakenly marked the third session as complete. The website is only refunding me for the three sessions instead of four.

  Business response

  04/24/2023

  Hi *****, thank you for bringing this to our attention. I do see that the 3 remaining ******s have been refunded. I have gone ahead and issued another refund for the additional ****** you had in question (refund attached). We will speak with Coach **** to resolve the matter about this since he was not suppose to mark the ****** as completed on his calendar if the ****** was not actually conducted.

  Thank you again for letting us know. If you would like to get set up with another coach in the area, we'd be happy to make some additional tennis coach recommendations for you. 

  All the best,

  -******

  Customer response

  04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Tuesday of this week, I went on to My Tennis Lessons.com and chose a coach for my husband's birthday gift. The site requires you to provide all credit card info so that ultimately you're billed for six lessons. That was just over $400. The site claims you will be contacted within 24 hours. When that didn't happen, I emailed the site. I was just informed that the coach I chose doesn't have time for my husband. Now I am here with no coach, vulnerable to credit card fraud. They don't answer their phone, and their email response is sporadic at best. They have your logo on their site. I can't imagine how you would support a business like this.

  Business response

  03/30/2023

  Hi ****, thanks for reaching out to us here at MyTennisLessons. 

   

  I've looked into your concern and I see that your booking is still "pending_payment" meaning, you have not been charged for the ****** booking since the coach has not gottten in touch with you and scheduled the first ******. We've reached out to your coach to see why he has not gotten in contact yet and will follow up when we know more.

   

  In the meantime, I have cancelled your booking and deleted it from the system, so you should be all set. Should you want us to get you in touch with an alternative coach, please let us know. The best way is to shoot an email to our support team at [email protected] and they can get back to you asap with some altenative *************. 

   

  Please let us know if you have any further questions. I'm sorry that the coach has been slow to move forward on this, we'll keep investigating on our end and see if there are other options available.

   

  Thanks,

  ******

  Customer response

  04/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Without my authorizations, I was billed $240. I did NOT sign up for any lessons, I have NO instructors selected or under consideration. Nothing. Just an unauthorized charge to my credit card. I contacted them on 10/10/22 and received a vague message that "We'll contact you as soon as we have an answer for you". I have not heard from them despite 2 other messages which made clear that this was an unauthorized charge since I did NOT sign up for any tennis lessons. Still no response.

  Business response

  10/12/2022

  Hi ******, thanks so much for your message and I'm sorry the communication has been slow since the transaction occurred. We were looking into why you were charged again for lessons that you did not book. We did notice that one package for 6 lessons with coach ****** was completed, but we're unsure why the other transaction might have occurred. We are still looking into this issue but in the meantime i have gone ahead and issued the refund in full for $240. That should be reflected back to your account within 2 business days. 

   

  Again, I'm very sorry about this and I appreciate you getting in touch with us to resolve the issue. Please let us know if you have any other questions. We will be removing your account to ensure it does not happen again. 

   

  Thank you,

  ******

  Customer response

  10/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  05/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged $1056 by this company when I never signed up for their service. They couldn't even find an account under my name or number. I called and I haven't received any help.

  Business response

  05/21/2022

  Hi ******* thanks so much for reaching out and letting us know about the issie. Attached is the ****************** ****** booking we're seeing on your account with trainer ******. I do see if has been refunded in full as you requested. Please allow 1-2 days for that to be reflected back to your account if it hasn't already done so.

   

  If you'd like to get in contact with another one of our trainers, we'd be happy to assist with that as well. Feel free to call or email us at anytime. 

   

  All the best,

  ****************

• Initial Complaint

  05/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was billed $498 for 6 hours worth of tennis lessons. Before, my first session was booked, the instructor called me. I explained to the instructor that I wanted a 1 hour lesson once a week. I also said my days vary, which the instructor said wasn't a problem. My first tennis lesson was on April 19th, 2022. The lesson went well and I gave the instructor my next lesson date for the following week. My next lesson was supposed to be on April 27th, 2022. However, the instructor text me an 1 and 30 minutes before the session to inform me she needed to cancel because she had a headache. I agreed to reschedule for another day that week. I asked the instructor twice about my rescheduled tennis lesson, which should have been April 30th, 2022. She never confirmed with me that date and didn't reply to my text messages. Therefore, I contacted MyTennisLessons and asked for a refund. They said a refund is only given within 24 hours after the first session. I explained to the company that the problems didn't occur within 24 hours of the first session. The instructor and company are well aware of the scam their doing. The instructor made sure she did everything right so that no issues would occur and she would get paid. After, 24 hours she could care less about me as the client, because she has already taken my money. The company offered me to resume lessons with another instructor, but at this point I don't trust the company or their instructors. I feel as if the same problem will happen again. MyTennisLessons is only concerned about themselves and taking others people's hard earned money. I have attachements screenshots of the conversations between the instructor and I. Also the screenshots of the emails with MyTennisLessons is provided. I would like a full refund regarding the transaction.

  Business response

  05/02/2022

  Hi *******, thank you for letting us know about the situation. I'm sorry to hear that your coach stopped responding and that you were not able to schedule future lessons. We are always happy to switch you over to another coach if you choose that route. I assure you we do not operate a "scam" and that the coach is not paid until each lesson is completed. This allows us to hang onto your $ while we resolve the problem or issue you a refund. 

  We have gone ahead and issued a refund for the remaining 5 lessons, $415. That should be reflected back to your account within 2-3 business days. 

  I will be reaching out to the coach to see why things went south with scheduling and will remove them from the website if the issue continues.

  Again, thank you for letting us know and if you have any further questions, feel free to reach me directly via email at **************************.

   

  Best,

  ******

• Initial Complaint

  03/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I will start off by saying my experience with mytennislessons.com has been nothing short of a terrible experience. The coaches I've worked with so far have been extremely unprofessional, either not replying to messages, rescheduling or canceling classes last minute without prior notice, and also overcharging on hours and lessons (I have proof and screenshots of everything - please see attached). I'm no longer looking to use their services and requesting a refund.

  Business response

  03/01/2022

  Hi ******, thanks for bringing this issue to our attention. I am showing that you do in fact have 18 lessons on your account with coach ****. It sounds like he is unable to accommodate you going forward to his schedule, is that correct? 

   

  Would you like to try out any other nearby tennis coaches who might be a better fit? If not, I understand that your experience has been less than satisfactory and I'd be happy to issue you a refund for the remaining lessons.

   

  Please let me know. 

   

  Thanks!

  ******

• Initial Complaint

  10/11/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 8/12/21 I purchased a 20 lesson package with coach ****** on mytennislessons.com for $1,116.00. On 8/14 she contacted me to set up our first lesson. The day before the lesson she had to cancel, so we rescheduled. Once again she canceled but this time she informed me that her schedule was too busy to take me on as a student. A few days later, I filled the "Contact Us" form on their website to request a refund since the coach canceled the lessons I had purchased with her. I left all my contact information and gave a thorough explanation and never heard back from them. I also sent a text to their customer support on 9/7 and they said the only way to contact someone who could help would be via email. On 9/20 I sent an email asking for a refund since services were never delivered. I got an automated response stating that my email had been received, would be reviewed and responded to. Since then I have called multiple times and left voicemails and sent another email with no response.

  Business response

  10/11/2021

  Hi *******, thanks so much for reaching out to us. I am not sure why someone over at the support team has not gotten back to you in regards for your request for a refund. I'm sorry about that, but I have gone ahead and refunded the full 20 lesson package. That should be reflected back to your card within two or three business days. If you would ever like to get in touch with another coach other than ******, please let me know and I can arrange a free tennis lesson for you. If you need anything else or have any further questions, please don't hesitate to reach out anytime.

   

  Best,

  ****

• Initial Complaint

  10/06/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a $250 gift card for my wife back in July. When she realized that she couldn't use it without paying at least $200 more, she called and requested a refund. The "sales agent" said that she could request a refund by emailing ***************************. We emailed them and received an automated reply saying that our request "is being reviewed by our support staff." I emailed again the next day and received the same. After three weeks with no reply and no refund I called and talked to the same "sales agent" who told me that he could not process a refund for me and I would have to follow-up again by emailing ***************************. I explained that I had done that (twice) and they did not respond so I would like to speak with someone who could take care of it over the phone. He informed me that there is no other phone number to call, no one he could transfer me to or no one else to talk to. Only to send another email. When I insisted, he hung up on me.

  Business response

  10/07/2021

  Hey *****, thanks so much for letting us know about the issue. I'm not sure why you haven't received a response over at ***************************, but I have gone ahead and issued the full refund for the gift certificate. That should be reflected back to your card within 1-2 business days. If you would like for ********* to get connected to a local coach for a free tennis lesson, just let us know and we'll arrange it for you guys. 

  Customer response

  10/14/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 15997383, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩