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Complaint Details
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Initial Complaint
01/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On Jan.8, **** My bank paid your company ***** for 3 bottles of turminc and as of today I still have not received my shipment. Order # ******, I want my money back. Today is Jan. 12, ****. And I want to cancel any further orders. Please respond.Thank you, *****************************Business response
01/16/2024
This customer is filing a complaint only 4 days after ordering a product online because she hasn't received it yet? We dont' advertise 2-day delivery, in fact, on the checkout page, confirmation page, and on the emailed receipt it explicitly states that delivery takes 5-7 business days. That said, I've attached a screenshot of the tracking on her order and it was delivered on the 13th (5 days after ordering). Any subscriptions she had active have now been cancelled.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.