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Business Profile

Vitamins and Supplements

Seven Nutrition
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan.8, **** My bank paid your company ***** for 3 bottles of turminc and as of today I still have not received my shipment. Order # ******, I want my money back. Today is Jan. 12, ****. And I want to cancel any further orders. Please respond.Thank you, *****************************

    Business Response

    Date: 01/16/2024

    This customer is filing a complaint only 4 days after ordering a product online because she hasn't received it yet? We dont' advertise 2-day delivery, in fact, on the checkout page, confirmation page, and on the emailed receipt it explicitly states that delivery takes 5-7 business days. That said, I've attached a screenshot of the tracking on her order and it was delivered on the 13th (5 days after ordering). Any subscriptions she had active have now been cancelled.

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