Complaints

• Initial Complaint

  12/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 26, 2024 I had some automotive work performed by ******** located at *******************************************. The Service Advisor charged me $25.50 (plus tax on that amount) for a **************** Extended Labor Warranty, that I did not request. He didn't even ask me if I wanted it To cancel this plan, I had to inform ******** or the Administrator (Warrantech Consumer Product Services, Inc., P.O. ***************************) in writing within 30 days of receiving the Plan. I wrote a letter dated October 10, 2024 to the Administrator but have yet to receive a response.I would like the $25.50 (plus tax) refunded to me.

  

  Business response

  01/02/2025

  Dear Mr. ********************************************************************************************************** received your Better Business Bureau complaint.  We thank you for your patience while this matter is under review.
  
                 We were not able to locate your contract with the information provided. On January 2, 2024, we called and emailed requesting additional information so we can locate your contract.
  
                 We apologize for any frustration or delay that you may have experienced.
  
  Best regards,
  *************************************************************************
  
  

• Initial Complaint

  12/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my extreme disappointment and frustration regarding the prolonged and unresolved repair of my vehicle, 2019, ******, and Maxima, with contract number ***************** 112, the authorized repair facility, had possession of my vehicle for an excessive 37 days. Despite receiving authorization from Autoclaim to proceed with the repairs, ****** 112 has failed to complete the necessary work. This delay has caused significant inconvenience and financial burden, as I had been forced to utilize a loaner vehicle from ****** 112 for this extended period. ****** 112 never repaired my vehicle and now ****** 112 is forcing me to pay for the loaner rental. I kindly request that you investigate this matter urgently and take appropriate action to resolve this issue. I would appreciate it if someone from your team could contact me to discuss this matter further and provide an update on the resolution process.Thank you for your prompt attention to this matter.

  

  Business response

  12/30/2024

  
  Dear Mr. ******************************************************************************************************* We received your Better Business Bureau complaint regarding a claim regarding the sunshade failure and rental.  We thank you for your patience while this matter was under review.
  
                  On December 27, 2024, we spoke with you, and we discussed the terms and conditions of the vehicle service contract regarding the sunshade and rental claim. We advised that the reason the claim is in denied status is due to the vehicle was removed from the repair facility without repair completion.  We advised you to take the vehicle to a repair facility, have the repair facility provide an update estimate for review. After the claim is authorized, we can add rental to the authorized claim.
  
  Regarding rental, the vehicle service contract states:
  
  Definitions
  The following definitions apply to words frequently used in this Contract and appear in Bold Faced Type:
  
  Breakdown Means the failure of a covered part under normal service. A covered part has failed when it can no longer perform the function for which it was designed solely because of its condition and not because of the action or inaction of any non-covered parts.
  
  Benefits:
  
  RENTAL: In the event of a Breakdown covered by this Contract, We will pay or reimburse You for receipted expenses to rent a replacement vehicle (from a licensed rental agency) or for alternate public transportation while Your Vehicle is at a Licensed Repair Facility. Coverage will be provided to You on the following basis, up to a maximum of forty dollars ($40) for every eight (8) labor hours, or portion thereof, of applicable labor time required to complete the repair, up to a maximum of two hundred eighty dollars ($280) for each repair visit. This Coverage does not apply to the time waiting for parts, services, weekends or other delays beyond the control of the repair facility or the Administrator.However, an additional three (3) days of rental Coverage applies in the event of a parts delay when an internal repair or replacement is performed on a major component (Engine, Transmission, Drive Axle). No Deductible will apply to this benefit.
  
                  We apologize for any delay or frustration that you may have experienced.
  
  Best regards,
  *****************************************************************
  

  Customer response

  01/02/2025

  Complaint: 22629271
  
  I am rejecting this response because:
  
  Regards,
  
  Eon *****

• Initial Complaint

  11/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle making grinding noise for ****** miles. Took vehicle in 2 different dealerships several times at oil changes and I have been ignored when i told them there was an issue ahead of time. Took my husband this time and after we confronted them they looked at the issue that we both know what it is and I had told them about ahead of time for the oil change. I was told the lubricating oil in the rear differential was dark causing the grinding noise and I was told to pay for rental and 750 for lubricating oil 'flush' and it was not covered under warranty. This is a known problem with 2021 tahoes and something is causing the lubricating oil to get dark so I'm supposed to pay 750 to see if it works when it's a bigger issue. I had to pay ****** for the diagnostic, rental, and my oil change which I expected to pay for oil change. I was also told to just drive it till it breaks for warranty to cover it which is ridiculous. And, I'm at the end of my extended warranty with only about ****** miles left. Please help us.

  

  Business response

  01/02/2025

  Dear Ms. *********************************************************************************************************** received the below Better Business Bureau complaint regarding the claim for fluid exchange.  We thank you for your patience while this matter was under review.
  
                 Please note that vehicle service contract (***) is a contract and not an insurance policy, warranty, or guarantee. *** Warranty Corp. (AWC)administers the terms and provisions of the ***. It is AWCs role to determine whether a breakdown qualifies for coverage under the terms and conditions of the ***. The *** provides assistance in covering parts and labor costs in the event of a covered breakdown of a covered part that is due to a defect in material or faulty workmanship in the manufacturing of the covered part(s) as long as there are no exclusions that apply. This determination is based on information reported by the repair facility, and at times, as verified by an independent inspection agency.
  
                 We reviewed your claim file, it was verified that that claim was adjudicated within the terms and conditions of the **** On January 2, 2025, we called you and left a message.  We also emailed you the following information. Our records indicate that ****** ********* reported that a fluid flush is needed to correct a whining concern.  The *** excludes fluids unless required with a covered part replacement.
  
                 Regarding rental coverage, we can only authorized rental when there is an authorized claim.
  
  The *** states:
  
  Definitions
  The following definitions apply to words frequently used in this Contract and appear in Bold Faced Type:
  
  Breakdown Means the failure of a covered part under normal service. A covered part has failed when it can no longer perform the function for which it was designed solely because of its condition and not because of the action or inaction of any non-covered parts. Subsequent Damages resulting from the Breakdown of a covered part are covered by this Contract, except when You have failed to perform the recommended maintenance services for Your Vehicle.
  
  Benefits
  RENTAL: In the event of a Breakdown covered by this Contract, We will pay or reimburse You for receipted expenses to rent a replacement vehicle (from a licensed rental agency) or for alternate public transportation while Your Vehicle is being repaired. Coverage will be provided to You on the following basis, up to a maximum of forty dollars ($40) per day and a maximum of $280 for each repair visit, unless increased as specified below as a result of parts availability delays. To be eligible for rental Coverage, the repair must either: (i) require two (2) or more labor hours or, (ii) cause the covered Vehicle to be inoperable and kept in the repair facility overnight. The maximum dollar limit allowed for each repair visit will be increased to a maximum of $400 if the covered repairs are delayed because of parts availability issues. We must be notified of any parts delay within the first five days of the rental period. No Deductible applies to this benefit.
  
  Exclusions
  This *************** Contract provides no Coverage or Benefits in case of the following:
  
  B. For maintenance services and parts described in Your Vehicles owners manual as supplied by the manufacturer and other normal maintenance services and parts which include, but are not limited to: alignments, adjustments, wheel balancing, tune-ups, spark plugs, spark plug wires, glow plugs, hoses, drive belts, brake pads, brake linings/shoes, and wiper blades. Filters, lubricants, coolants, fluids and refrigerants will be covered only if replacement is required in connection with a Breakdown. (Emphasis added)
  
  
                 Unfortunately, AWC cannot assist with the fluid exchange and rental. If the repair facility can provide new information, we can rereview the claim at that time.
  
  Best regards,
  *****************************************************************

  Customer response

  01/02/2025

  Complaint: 22611684
  
  I am rejecting this response because:

  GM is currently working with me through ****** Dealership concerning the fluid exchange to 'see' if this corrects the rear differential problem. There is still a whining noise present but I was told to drive this vehicle for at least a thousand miles to 'see' if this noise disappears. It is extremely frustrating to pay for an extended warranty that does not repair a problem vehicle unless it is completely un drivable. I am at the end of this warranty at now ****** and I am just getting the run around with the extended warranty.  A rear differential fluid exchange is not a maintenance it is a problem. 
  
  Regards,
  
  ***** ******

  

  Business response

  01/03/2025

  Dear Ms. ********************************************************************************************************* We apologize for any frustration or delay that you may have experienced.  ****** ********* reported that the only failure is that the vehicle needs a fluid exchange.  Per the terms and conditions of the vehicle service contract, fluids are only covered if required when replacing a covered part.
  
  The vehicle service contract states:
  
  Definitions
  The following definitions apply to words frequently used in this Contract and appear in Bold Faced Type:
  
  Breakdown Means the failure of a covered part under normal service. A covered part has failed when it can no longer perform the function for which it was designed solely because of its condition and not because of the action or inaction of any non-covered parts.
  
  Exclusions
  This *************** Contract provides no Coverage or Benefits in case of the following:
  
  B. . Filters, lubricants,coolants, fluids and refrigerants will be covered only if replacement is required in connection with a Breakdown.
  
  
  Best regards,
  *****************************************************************
  

  Customer response

  01/03/2025

  Complaint: 22611684
  
  I am rejecting this response because:
  ****** and GM is currently trying to help me with said problem with this 2021 Tahoe and this extended warranty.  There is a current issue with rear differential needing fluid exchanges causing loud noises while turning at start up or sitting for awhile. The service bulletin from ********* that states to perform said fluid exchange to stop said noise also states it is covered under a warranty.  Also. After said fluid exchange my 2021 tahoe is still making the said noise and I am almost at the end of my extended warranty.  I am getting the run around from a useless warranty.  
  Regards,
  
  ***** ******

• Initial Complaint

  11/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have paid into the policy since 2018. Have only placed one claim. Now after 6 years of paying into the policy my AC Repair claim was denied. I was thrown a bone with money that so ridiculous I could not even afford a window unit for my mom who is in hospice and cool her room. *** sold me this policy knowing the age of my home and never honest about how limited my coverage would be.

  

  Business response

  01/02/2025

  Mr. ******************* you for taking the time to reach out about your experience with Warrantech Consumer Products Services.
  
  A ************* agent has thoroughly reviewed your claim.Upon the review, your unit was deemed not economical to repair. Your limit of liability per the contract is $850.00, deductions were made in the amount of $92.20 for the trip/diag from the limit of liability per the terms and conditions. At this time we are unable to move forwards with repairs or a replacement. If you were provided incorrect information at the point of the sale, please contact ARW directly. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ****************************************************************************************.

  Customer response

  01/02/2025

  Complaint: 22584604
  
  I am rejecting this response because:

  At the time of sale of this warranty, I made it very clear that I had just become owner of this house and that the home was built in 2007.  I was reassured by the sales representative that all covered items would be replaced if it could not be repaired. I specifically provided several examples and scenarios. Again the sales representative stated that covered items would be replaced if they could not be repaired. I was led to believe this and have in good faith paid into this warranty for over 7 years with only 1 claim. I feel that I am the victim of deceptive sales practices and given a false sense of security. I stand by the veracity of my complaint.

  
  Regards,
  
  ****** *****

  

  Business response

  01/02/2025

  Mr. ******************* you for taking the time to reach out about your experience with Warrantech Consumer Products Services.
  
  Based off your complaint it has been determined you will need to contact ARW directly pertaining to the information you were given at the point of sale. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ****************************************************************************************.

  Customer response

  01/03/2025

  Complaint: 22584604
  
  I am rejecting this response because:

  I have provided an extended amount of time to work in finding a reasonable solution.  To tell me just to call customer service is beyond unreasonable.  
  

  I have already provided enough phone time- transfer after transfer, non call-back after non call-back.  I have already spent time speaking with senior managers regarding this matter to no avail. 

  I am requesting immediate arbitration to settle this matter.  This is a prime example of predatory and deceptive trade practices that you should be ashamed of. 

  My proposed resolution is to meet half way.  Rather than demanding that the unit be replaced I am willing to accept 1/2 of the replacement costs.

  If this is not acceptable then I hereby demand arbitration.  Let this be my notice to you of a request for arbitration if the proposed resolution is not acceptable to you.

  
  Regards,
  
  ****** *****

• Initial Complaint

  11/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an extended warranty for a Maytag washer that ends 02/2026. Warrantech refused to repair my washer and closed my account. They said I've reached my max, they would no longer honor the warranty due to the times that different technicians have been out to my home. I've spoken to several managers and they all say the same thing. They refuse to have anything else to do with the washer and me. Even though, I am still under warranty until 02/2026. They offered to send me a small check and told me to go find myself another washer, I said "How rude". I responded to them " I don't want your money, I simply want my washer repaired." But they refused to do it. Just so you know they always send out random companies that never get the job done, I've always had a problem with this washer since I've had it. I am distraught and most of all disappointed with this company. No one told me about a limited warranty, I purchased the washer from ********************** and More.

  

  Business response

  11/21/2024

  Ms. ******************** you for taking the time to reach out about your experience with WCPS of ********
  
  A ************* agent has attempted to reach out to you on 11/18, 11/19, 11/20 with no answer. While we do understand your frustration, your unit was deemed not economical to repair due to the cost. Per the terms and the conditions of your contract on page 3, we are not to exceed the limit of liability. The total amount that We will pay for repairs or replacement made in connection with all claims that You make pursuant to this Service Agreement shall not exceed the original purchase price of Your Product, less taxes.  In the event We make payments for repairs, which in the aggregate, are equal to the original purchase price of Your Product or We replace Your Product, We will have no further obligations under this Service Agreement.  IN NO EVENT SHALL THE TOTAL OF ALL CLAIMS OR REPLACEMENT EXCEED THE ORIGINAL PRICE PAID BY YOU FOR THE COVERED PRODUCT.  If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ********************** of Florida. 
  

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've purchased a washer though Menards January 18th 2020,I also purchased the extended warranty for an additional 112 dollars the washer out the door was over ****** dollars since the first year we had the washer service for repairs same as the second year it was also serviced for repairs,2 more times after that,I finally got email from the warranty company stated that I will receive ****** due to the service calls I made for repairs they subtract it from the original payment from the washer,i was told it was in the contract I never signed a contract this to me is fraudulent business to the consumer

  

  Business response

  11/22/2024

  Mr. ******************** you for taking the time to reach out about your experience with *** Warranty Corp.
  
  A ************* agent spoken with you pertaining to your claim.  The protection plan covers the mechanical or electrical breakdown of the washer, up to the limits of liability. Our review of the file indicates that a cash-out check for $349.53 was issued to you on October 30, 2024. This was based on the repair quote received from ********* Appliance Sales Services on October 28, 2024. Since the estimated repair cost exceeded the original purchase price of the washer, which was $647.00, it resulted in the issuance of the check for $349.53 under the Limit of Liability. This provision states that the total amount for repairs covered shall not exceed the product purchase price.
  The Limit of Liability provision states:
  LIMIT OF LIABILITY
  The maximum amount that We are obligated to pay for Covered repair Claims under this Service Contract is the amount equal to the Product Purchase Price paid by You (Aggregate Repair Limit) or one replacement of Your original Covered Product (Replacement Limit); whichever occurs first.
  
  ************* @ *** ****************** Corp

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid to have an extended warranty through **********. My stove has been broken for 4 months and they continuously tell me they cannot do anything because a repair company that they have contracted is unresponsive. Every time i reach out to them to resolve the problem they tell me that they will contact me in two days and they never do.

  

  Business response

  10/29/2024

  Hello,
  
  Thank you for taking the time to reach out about your experience with Guardsman US.
  
  A ************* agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ Guardsman US

  Customer response

  10/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *****

• Initial Complaint

  10/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a dishwasher a year ago and paid for the extended warranty. The dishwasher has a leak so I called and they sent out a technician. The technician broke two different parts on my dishwasher, on two different occasions and left me without a dishwasher. The leak has not been addressed. It has been more than a month and they are still not offering any solutions to this problem. Everytime I call they say give us 2 more business days and we will call you back. They never call me back. I had a working dishwasher (although it was leaking it was still working properly). Now I have one that cannot even turn on.

  

  Business response

  10/04/2024

  Ms. Phifer,
  
  Thank you for taking the time to reach out about your experience with Warrantech.
  
  A Customer Care agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your Customer Care agent.
  
  Customer Care @ Guardsman 

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a warentee with this company to fix my air conditioner & all my appliances. I called *********** keep giving me the wrong number to air conditioner repair companied; this happened three times. Then they told me their claim department has to look into it & would contact me in 1-2 days. They have failed to do this & they keep giving me the run around. I am a ********** am in my home with next to no A/C. I really need your help.

  

  Business response

  09/20/2024

  Mr. ******************* you for taking the time to reach out about your experience with ****************************
  
  A ************* agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ********************************;

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a fridge on 2/24/2023 from Brandsmart the 1 year Warranty is up and our fridge completely broke on 8/1/24, so it is now being processed through "Guardsman aka Warantech aka Amynta Warranty " *********** has delayed this process for a month and has not "escalated" any of our request. We have been without a fridge for 1 month and have a family, medication that needs to be refrigerated and they do not assist. They are now saying its been approved to replace but still delaying the process for us to get a new fridge. A fridge may seem like nothing to someone but it is an every day part of your life, the emotional and health stress this has caused is unacceptable. I have never wrote a complaint but this needs to be addressed. I need to be compensated for the cost of eating out every day for 1 month with a family. Please contact me to help with this issue.

  

  Business response

  09/03/2024

  ********************,
  
  Thank you for taking the time to reach out about your experience with WCPS of Florida, ********************** Care agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ********************** of Florida, ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩