Share
Business ProfileforUrban Air Trampoline & Adventure Park
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning consumers alleging difficulties canceling their membership and lack of knowledge they purchased annual tickets and enrolled in a reoccurring charge.
On May 10, 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of July 25, 2025, BBB has had no response.
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints, and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers clearer to consumers, and remove misleading or deceptive statements.
On May 10, 2024, BBB contacted the business after receiving complaints regarding allegations from consumers regarding a lack of clear and conspicuous disclosure of a 12-month membership and automatic renewal from consumers alleging they are unknowingly signing up for and experiencing difficulties canceling their membership.
BBB Code of Advertising states any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature.
BBB requested Urban Air Trampoline & Adventure Park to make the disclosure of their negative option more pronounced on their website. Urban Air Trampoline & Adventure Park discontinued the pop-up advertising the claim but is still receiving complaints regarding consumers' difficulties canceling their membership.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2350 Airport Fwy Ste 505, Bedford, TX 76022-6027
- BBB File Opened:
- 2/8/2019
- Years in Business:
- 13
- Business Started:
- 1/1/2011
- Business Started Locally:
- 1/1/2011
- Business Management
- Mr. Tim Sharp, Manager
- Contact Information
Principal
- Mr. Tim Sharp, Manager
Customer Contact
- Mr. Tim Sharp, Manager
- Additional Contact Information
Website Addresses
Customer Complaints
58 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
8 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Fausto M
07/18/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.