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Important information

• Advertising Review:

  BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising.  These claims may come to our attention from our internal review of advertising, consumer complaints, and competitor challenges.  BBB asks advertisers to prove their claims, change ads to make offers clearer to consumers, and remove misleading or deceptive statements. 

  On May 10, 2024, BBB contacted the business after receiving complaints regarding allegations from consumers regarding a lack of clear and conspicuous disclosure of a 12-month membership and automatic renewal from consumers alleging they are unknowingly signing up for and experiencing difficulties canceling their membership.

  BBB Code of Advertising states any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature.

  BBB requested Urban Air Trampoline & Adventure Park to make the disclosure of their negative option more pronounced on their website.  Urban Air Trampoline & Adventure Park discontinued the pop-up advertising the claim but is still receiving complaints regarding consumers' difficulties canceling their membership.